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They often experience worse health outcomes compared to the general population, with substantially greater risk of disease, morbidity and death. While many current models of palliative care don’t consider the unique challenges faced by this population, innovative models are helping to improve equity in access to this type of care.",{"type":15,"attrs":476,"content":477},{"textAlign":53},[478],{"text":479,"type":352},"“People with serious illness or approaching the end of life deserve the best quality of care and support,” said the Honourable Mark Holland, Minister of Health. “I encourage communities from across Canada to join the collaborative program, led by Healthcare Excellence Canada and the Canadian Partnership Against Cancer to help improve palliative care services so that everyone, including people experiencing homelessness or vulnerable housing can receive safe, timely, appropriate care in the place of their choosing.”",{"type":15,"attrs":481,"content":482},{"textAlign":53},[483],{"text":484,"type":352},"Innovative models include co-developing services with people with lived and living experience, providing care where people are (including in shelters or on the street) and addressing challenges to accessing palliative care in traditional healthcare settings.",{"type":15,"attrs":486,"content":487},{"textAlign":53},[488],{"text":489,"type":352},"“Improving Equity in Access to Palliative Care highlights innovative palliative care models for people experiencing homelessness or vulnerable housing across the country and helps extend their reach so more people can benefit,” said Jennifer Zelmer, President and CEO of Healthcare Excellence Canada. “Expanding this collaborative to additional communities will help more people get the safe, high-quality care they deserve, when they need it most.”",{"type":15,"attrs":491,"content":492},{"textAlign":53},[493],{"text":494,"type":352},"Participating communities will:",{"type":496,"content":497},"bullet_list",[498,506,513],{"type":499,"content":500},"list_item",[501],{"type":15,"attrs":502,"content":503},{"textAlign":53},[504],{"text":505,"type":352},"Receive funding of up to $100,000 over two years",{"type":499,"content":507},[508],{"type":15,"attrs":509,"content":510},{"textAlign":53},[511],{"text":512,"type":352},"Participate in learning and networking opportunities with peers, experts and the first cohort",{"type":499,"content":514},[515],{"type":15,"attrs":516,"content":517},{"textAlign":53},[518],{"text":519,"type":352},"Build capabilities to implement, measure and evaluate palliative approaches to care",{"type":15,"attrs":521,"content":522},{"textAlign":53},[523],{"text":524,"type":352},"Throughout the program, participating communities will create and support meaningful partnerships with people with lived and living experience of homelessness or vulnerable housing, as well as First Nations, Inuit and Métis.",{"type":15,"attrs":526,"content":527},{"textAlign":53},[528],{"text":529,"type":352},"“Expanding the Improving Equity in Access to Palliative Care initiative fills a critical gap and supports new, holistic approaches to care that will improve quality of care and outcomes for people who are unhoused or vulnerably housed,” said Dr. Craig Earle, CEO of the Canadian Partnership Against Cancer. “This innovative and collaborative program represents a much-needed paradigm shift in how equitable health care and community care must be implemented for the most vulnerable among us, across Canada.”",{"type":15,"attrs":531,"content":532},{"textAlign":53},[533],{"text":534,"type":352},"The second cohort will run from April 2024 to March 2026 and support up to 10 additional communities across Canada.",{"type":15,"attrs":536,"content":537},{"textAlign":53},[538],{"text":539,"type":352},"Communities applying to join the second cohort must apply as a group of at least two organizations working together to improve access to palliative approaches to care for this population, such as a social program, shelter/housing facility, community health centre or hospice.",{"type":15,"attrs":541,"content":542},{"textAlign":53},[543],{"text":544,"type":352},"First Nations, Inuit, Métis or urban Indigenous organizations that work with people experiencing homelessness or vulnerable housing and would like to support better access to palliative care are encouraged to apply.",{"type":15,"attrs":546,"content":547},{"textAlign":53},[548,550,559],{"text":549,"type":352},"Improving Equity in Access to Palliative Care is part of HEC’s work to spread innovations that bring care into community and the Partnership’s work to support innovative models of care that improve access to palliative care. It also aligns with the ",{"text":551,"type":352,"marks":552},"Federal Action Plan on Palliative Care",[553],{"type":441,"attrs":554},{"href":555,"uuid":53,"anchor":53,"custom":556,"target":557,"linktype":558},"https://www.canada.ca/en/health-canada/services/health-care-system/reports-publications/palliative-care/action-plan-palliative-care.html",{},"_blank","url",{"text":560,"type":352},", which highlights the importance of improving access to palliative care for underserved populations, including access to culturally safe and appropriate care.",[115,143,150],"join-us-to-improve-equity-in-access-to-palliative-care","updates/join-us-to-improve-equity-in-access-to-palliative-care",-8500,[],{"parent_slug":295,"umbraco_path":567,"umbraco_uuid":568},"/HealthcareExcellenceCanada/News/JoinUsToImproveEquityInAccessToPalliativeCare","e296055f-2ece-4a19-ac92-c6b1fda3839f","b4d1354e-09a5-41f8-982a-667c5df491eb","2025-12-15T17:40:01.415Z",[],[573],{"path":574,"name":575,"lang":308,"published":299},"actualites-et-perspectives/joignez-vous-a-nous-pour-ameliorer-l-equite-dans-l-acces-aux-soins-palliatifs","Joignez-vous à nous pour améliorer l’équité dans l’accès aux soins palliatifs",{"name":577,"created_at":578,"published_at":579,"updated_at":580,"id":581,"uuid":582,"content":583,"slug":723,"full_slug":724,"sort_by_date":53,"position":725,"tag_list":726,"is_startpage":286,"parent_id":300,"meta_data":727,"group_id":730,"first_published_at":731,"release_id":53,"lang":292,"path":53,"alternates":732,"default_full_slug":724,"translated_slugs":733},"Join a community of organizations enabling older adults to age in place","2025-12-15T17:40:02.362Z","2026-02-26T01:29:41.906Z","2026-02-26T01:29:41.927Z",123415766549619,"f1aaeaba-936c-480c-b470-c4c1f9939580",{"seo":584,"_uid":586,"hero":587,"types":601,"topics":602,"Noindex":286,"content":603,"audience":722,"component":396},{"title":577,"plugin":335,"description":585},"Healthcare Excellence Canada is now accepting applications for a new collaborative focused on advancing promising practices that enable older adults with health and social needs to age where they call home, in the community, with formal support. Enabling Aging in Place  will help improve safety, health and quality of life for older adults and delay entry to long-term care. The collaborative will also aim to reduce unnecessary emergency department visits and demands on care partners while optimizing health and social care resources.","a9dc9fcf-c6dd-4498-b374-391965ab07cb",[588],{"_uid":589,"date":590,"image":591,"title":577,"author":16,"component":345,"description":594},"02ce6588-315f-4a7e-a374-1217c70d2deb","2023-10-17 00:00",{"id":592,"filename":593,"fieldtype":284},114297937346024,"https://a-ca.storyblok.com/f/850807391887861/8db90b2f26/aging-in-place-announcement-730x486-px.png",{"type":12,"content":595},[596],{"type":15,"attrs":597,"content":598},{"textAlign":53},[599],{"text":600,"type":352},"Healthcare Excellence Canada is now accepting applications for a new collaborative focused on advancing promising practices that enable older adults with health and social needs to age where they call home, in the community, with formal support. ",[253],[69,32,106,18,55],[604],{"_uid":605,"content":606,"component":394},"a7ae41d7-60cd-42d2-9cef-e2b18d0f98ee",[607],{"_uid":608,"content":609,"component":393},"aa283dd6-eef5-48c4-a9f3-903b70f043a6",{"type":12,"content":610},[611,635,665,670,675,712,717],{"type":15,"attrs":612,"content":613},{"textAlign":53},[614,630],{"text":615,"type":352,"marks":616},"Enabling Aging in Place",[617,626],{"type":441,"attrs":618},{"href":619,"uuid":620,"anchor":53,"custom":621,"target":446,"linktype":447,"story":622},"/programs/enabling-aging-in-place","55ec5ec1-cdad-4ca3-8923-16d512d9201d",{},{"name":615,"id":623,"uuid":620,"slug":624,"url":625,"full_slug":625,"_stopResolving":299},123451159434422,"enabling-aging-in-place","programs/enabling-aging-in-place",{"type":627,"attrs":628},"textStyle",{"color":629},"#000000",{"text":631,"type":352,"marks":632}," will help improve safety, health and quality of life for older adults and delay entry to long-term care. The collaborative will also aim to reduce unnecessary emergency department visits and demands on care partners while optimizing health and social care resources.",[633],{"type":627,"attrs":634},{"color":629},{"type":15,"attrs":636,"content":637},{"textAlign":53},[638,640,646,648,655,657,663],{"text":639,"type":352},"Most people in Canada – ",{"text":641,"type":352,"marks":642},"85 percent of adults surveyed and 96 percent of those aged 65 years and older",[643],{"type":441,"attrs":644},{"href":645,"uuid":53,"anchor":53,"custom":53,"target":557,"linktype":558},"https://static1.squarespace.com/static/5c2fa7b03917eed9b5a436d8/t/60428c8d3c118d6237a6ac11/1614974093703/English+NIA+CMA+Report.pdf",{"text":647,"type":352}," – want to avoid moving into a long-term care home and age at home for as long as they can. Despite this desire, ",{"text":649,"type":352,"marks":650},"one in 10 people",[651],{"type":441,"attrs":652},{"href":653,"uuid":53,"anchor":53,"custom":654,"target":557,"linktype":558},"https://yourhealthsystem.cihi.ca/hsp/inbrief?lang=en&_gl=1*1hclsjx*_ga*NTEzNzg2OTgyLjE2OTIyMDk5MzQ.*_ga_44X3CK377B*MTY5MjIwOTkzNC4xLjEuMTY5MjIxMDMyMy4wLjAuMA..&_ga=2.224801242.1196673589.1692209934-513786982.1692209934#!/indicators/082/new-long-term-care-residents-who-potentially-could-have-been-cared-for-at-home/;mapC1;mapLevel2;/",{},{"text":656,"type":352}," who enter long-term care could have potentially been cared for at home with formal support. Many ",{"text":658,"type":352,"marks":659},"older adults encounter obstacles ",[660],{"type":441,"attrs":661},{"href":662,"uuid":53,"anchor":53,"custom":53,"target":557,"linktype":558},"https://doi.org/10.1186/s12877-022-02816-y",{"text":664,"type":352},"such as lack of information, inadequate or inequitable support navigating services, limited mobility and transportation, and more when accessing services to support them to age in place. Additionally, many northern, rural and remote communities have fewer formal supports available compared to their urban counterparts.",{"type":15,"attrs":666,"content":667},{"textAlign":53},[668],{"text":669,"type":352},"There are promising practices across Canada that have successfully helped older adults stay at home safely, with better health and quality of life. Enabling Aging in Place is designed to help organizations implement their own programs that align with the key principles that led to the success of these practices. The collaborative will prioritize older adults living in the community who have complex medical needs and are more heavily impacted by structural and social determinants of health, such as what they look like, where they live or how much money they have.",{"type":15,"attrs":671,"content":672},{"textAlign":53},[673],{"text":674,"type":352},"Participating teams will receive support to develop an implementation and evaluation plan specific to their program that will help them adapt, adopt or expand an aging in place program that builds on the strengths of individual communities and responds to the local needs of older adults and their care partners living in their community. HEC will provide support to participating teams, including:",{"type":496,"content":676},[677,684,691,698,705],{"type":499,"content":678},[679],{"type":15,"attrs":680,"content":681},{"textAlign":53},[682],{"text":683,"type":352},"Seed funding of up to $15,000 per team",{"type":499,"content":685},[686],{"type":15,"attrs":687,"content":688},{"textAlign":53},[689],{"text":690,"type":352},"Virtual and in-person networking, coaching and learning events to promote sharing and collaborations across Canada including peer-to-peer learning",{"type":499,"content":692},[693],{"type":15,"attrs":694,"content":695},{"textAlign":53},[696],{"text":697,"type":352},"Access to evidence, resources and other capability building supports",{"type":499,"content":699},[700],{"type":15,"attrs":701,"content":702},{"textAlign":53},[703],{"text":704,"type":352},"Measurement and evaluation support",{"type":499,"content":706},[707],{"type":15,"attrs":708,"content":709},{"textAlign":53},[710],{"text":711,"type":352},"Opportunities to guide the development of new resources to support aging in place programs as well as community-specific needs",{"type":15,"attrs":713,"content":714},{"textAlign":53},[715],{"text":716,"type":352},"“Everyone in Canada deserves safe, equitable and high-quality healthcare, no matter their age or needs,” said Jennifer Zelmer, President and CEO of Healthcare Excellence Canada. “By expanding access to innovative approaches that enable people to age in the right place for them, together we can improve health outcomes and quality of life for older adults in our communities.”",{"type":15,"attrs":718,"content":719},{"textAlign":53},[720],{"text":721,"type":352},"Enabling Aging in Place is part of HEC’s work to reimagine care of older adults with health and social needs. This initiative is also aligned with shared federal, provincial/territorial and municipal efforts to help people living in Canada age with dignity, closer to home.",[115,143,150],"join-a-community-of-organizations-enabling-older-adults-to-age-in-place","updates/join-a-community-of-organizations-enabling-older-adults-to-age-in-place",-8520,[],{"parent_slug":295,"umbraco_path":728,"umbraco_uuid":729},"/HealthcareExcellenceCanada/News/JoinACommunityOfOrganizationsEnablingOlderAdultsToAgeInPlace","e46e8841-8efe-4123-bd1d-2e6c4988dce5","95a8acfe-9ede-463c-ac3c-abb607571452","2025-12-15T17:40:02.453Z",[],[734],{"path":735,"name":736,"lang":308,"published":299},"actualites-et-perspectives/rejoignez-une-communaute-d-organismes-qui-favorisent-le-vieillir-chez-soi","Rejoignez une communauté d’organismes qui favorisent le vieillir chez soi",{"name":738,"created_at":739,"published_at":740,"updated_at":741,"id":742,"uuid":743,"content":744,"slug":930,"full_slug":931,"sort_by_date":53,"position":932,"tag_list":933,"is_startpage":286,"parent_id":300,"meta_data":934,"group_id":937,"first_published_at":938,"release_id":53,"lang":292,"path":53,"alternates":939,"default_full_slug":931,"translated_slugs":940},"Changing the system with Paramedics and Palliative Care","2025-12-15T17:40:03.360Z","2026-02-26T01:29:20.266Z","2026-02-26T01:29:20.286Z",123415770645620,"4ab14251-a687-4d2d-815a-ce0e263e2446",{"Seo":745,"seo":748,"_uid":750,"hero":751,"types":760,"topics":761,"Noindex":286,"content":762,"audience":929,"component":396},[746],{"_uid":747,"Noindex":286,"component":333},"533f9f28-33ac-433f-a7e1-873c202b58d5",{"title":738,"plugin":335,"description":749},"Learn how the Paramedics and Palliative Care program, brings vital in-home palliative care to people with cancer and other life-limiting conditions.","be36f072-5697-4d64-971a-bee4acc68563",[752],{"_uid":753,"date":754,"image":755,"title":738,"author":757,"component":345,"description":749},"d8c80b9a-750d-48ae-b1e9-884662876516","2022-05-27 00:00",{"id":756,"alt":757,"title":16,"source":16,"filename":758,"copyright":16,"fieldtype":284,"meta_data":759},114295353817964,"Alix Carter","https://a-ca.storyblok.com/f/850807391887861/5669a3e380/a108-alix-carter-ems-photo.jpg",{"alt":757,"title":16,"source":16,"copyright":16},[246],[106,69,76,98,55],[763],{"_uid":764,"content":765,"component":394},"33d5840e-dfb4-464b-bae8-d3cfd8be59bd",[766],{"_uid":767,"content":768,"component":393},"40e08708-8b71-4064-b506-ed5f79bb90a4",{"type":12,"content":769},[770,775,782,810,815,820,834,839,844,849,854,859,864,869,874,879,884,889,894,899,904,909,914,919,924],{"type":15,"attrs":771,"content":772},{"textAlign":53},[773],{"text":774,"type":352},"It’s spring in Nova Scotia and I’ve been spending time in the yard doing chores that come with any new season. It’s a lot of work but I don’t mind because it brings great change. And my yard isn’t the only thing going through a metamorphosis – the work I’ve been doing with the Paramedics and Palliative Care program is entering a new season too.",{"type":776,"attrs":777,"content":779},"heading",{"level":778,"textAlign":53},2,[780],{"text":781,"type":352},"The Paramedics and Palliative Care program",{"type":15,"attrs":783,"content":784},{"textAlign":53},[785,787,800,802,808],{"text":786,"type":352},"The ",{"text":788,"type":352,"marks":789},"Paramedics and Palliative Care program,",[790],{"type":441,"attrs":791},{"href":792,"uuid":793,"anchor":53,"custom":794,"target":446,"linktype":447,"story":795},"/programs/paramedics-palliative-care-canada","1ffdf728-55c8-42e6-a6a6-e6b03f2b733d",{},{"name":796,"id":797,"uuid":793,"slug":798,"url":799,"full_slug":799,"_stopResolving":299},"Paramedics and Palliative Care",126542144181599,"paramedics-palliative-care-canada","programs/paramedics-palliative-care-canada",{"text":801,"type":352}," a partnership between Healthcare Excellence Canada (HEC) and the ",{"text":803,"type":352,"marks":804},"Canadian Partnership Against Cancer",[805],{"type":441,"attrs":806},{"href":807,"uuid":53,"anchor":53,"custom":53,"target":557,"linktype":558},"https://www.partnershipagainstcancer.ca/",{"text":809,"type":352},", brings vital in-home palliative care to people with cancer and other life-limiting conditions. This national collaborative spans over 6,000 paramedics, seven innovation teams and three coaching sites, providing patients and caregivers with in-home support when they have a crisis (i.e. increased need for pain and symptom management, unexpected health events.)",{"type":15,"attrs":811,"content":812},{"textAlign":53},[813],{"text":814,"type":352},"Before this program, paramedics had few choices when responding to calls for palliative patients’ care: take them to hospital or get them to sign off on the risks of choosing to stay home, even though home is often where they wanted to be in their last weeks or days of life.",{"type":15,"attrs":816,"content":817},{"textAlign":53},[818],{"text":819,"type":352},"This practice was jarringly incongruent with the sensitive moment, but there was no alternative. This program changed that for patients and families, providers and health systems from coast to coast by providing paramedics with the skills and resources for supporting people to pass away at home.",{"type":15,"attrs":821,"content":822},{"textAlign":53},[823,825,832],{"text":824,"type":352},"Now after four years, the collaborative is releasing a ",{"text":826,"type":352,"marks":827},"Change Package",[828],{"type":441,"attrs":829},{"href":792,"uuid":793,"anchor":53,"custom":830,"target":446,"linktype":447,"story":831},{},{"name":796,"id":797,"uuid":793,"slug":798,"url":799,"full_slug":799,"_stopResolving":299},{"text":833,"type":352}," – information, resources and tools - for those interested in taking a similar approach in their jurisdiction or area of care.",{"type":15,"attrs":835,"content":836},{"textAlign":53},[837],{"text":838,"type":352},"At this milestone for the program, I’m reflecting on my experiences as an emergency medical services (EMS) physician and researcher involved from the outset.",{"type":776,"attrs":840,"content":841},{"level":778,"textAlign":53},[842],{"text":843,"type":352},"The journey: Starting with the needs of patients and paramedics",{"type":15,"attrs":845,"content":846},{"textAlign":53},[847],{"text":848,"type":352},"My journey with paramedics and palliative care started in 2010, when I met with local palliative care researchers in Nova Scotia to talk about how our EMS/paramedic services data could add to their work. We realized paramedics were doing a fair amount of palliative care for people living at home and that EMS protocols were not designed for it.",{"type":15,"attrs":850,"content":851},{"textAlign":53},[852],{"text":853,"type":352},"This is where we saw the opportunity for change. We collected evidence to confirm our instinct that paramedics could and should be part of palliative care by scoping the requirements of a key part of palliative care: advanced directives.",{"type":15,"attrs":855,"content":856},{"textAlign":53},[857],{"text":858,"type":352},"We developed consensus among paramedics, emergency department physicians and nurses on what they needed. We also brought technology together with frontline providers and policymakers to plan for getting paramedics access to these directives.",{"type":15,"attrs":860,"content":861},{"textAlign":53},[862],{"text":863,"type":352},"Our findings showed there was a need and paramedics could meet it. We built local partnerships between our paramedic service and palliative care programs, with strong backing by key stakeholders in health leadership. We then partnered with the Canadian Partnership Against Cancer. This was the beginning of the Paramedics and Palliative Care program in Nova Scotia and Prince Edward Island.",{"type":15,"attrs":865,"content":866},{"textAlign":53},[867],{"text":868,"type":352},"After a few research papers and conferences, we linked up with a like-minded team from Alberta and the Canadian Foundation for Healthcare Improvement (now HEC). This was when our program was ready to spread!",{"type":15,"attrs":870,"content":871},{"textAlign":53},[872],{"text":873,"type":352},"The national spread collaborative was launched with HEC and the Canadian Partnership Against Cancer. Innovation sites and teams were selected from across the country in six provinces and my colleagues and I had the privilege of coaching and mentoring them using the first-hand knowledge we’d gained to drive adoption of the program.",{"type":776,"attrs":875,"content":876},{"level":778,"textAlign":53},[877],{"text":878,"type":352},"The impact: Improved palliative paramedicine, for everyone",{"type":15,"attrs":880,"content":881},{"textAlign":53},[882],{"text":883,"type":352},"Four years later, and I believe this program meets all the components of the quadruple aim. It’s made paramedic palliative care better for providers, patients, families and healthcare systems. It’s improved equity of access to palliative care, especially for rural and isolated populations. And best of all: it came from a real need and acted on what paramedics were asking for – to be equipped to provide better care.",{"type":15,"attrs":885,"content":886},{"textAlign":53},[887],{"text":888,"type":352},"The stories we’ve heard about patients being able to die comfortably at home have moved us to tears and shown us that the program works.",{"type":15,"attrs":890,"content":891},{"textAlign":53},[892],{"text":893,"type":352},"The feedback from paramedics has also been powerful. They’ve told us that the program is an incredible advancement for the profession that has changed the way people see paramedics – and the way paramedics see themselves. We’ve heard how the program has given them the tools needed to improve the quality of care that’s more suited to patients’ needs and situations.",{"type":15,"attrs":895,"content":896},{"textAlign":53},[897],{"text":898,"type":352},"We’ve always believed paramedics bring a unique skill set that’s a significant value-add to the healthcare team. This program leveraged these existing skills by giving paramedics additional information and infrastructure. For example, paramedics already carried pain medications needed for palliative care. The only thing that changed was how and when they gave them to patients.",{"type":15,"attrs":900,"content":901},{"textAlign":53},[902],{"text":903,"type":352},"Paramedics have an incredible ability to walk into a situation they don’t know, with people they’ve never met, and establish rapport with them in just a few minutes. This skill has been crucial to providing the calm and organization needed to manage crises for those receiving palliative care at home.",{"type":15,"attrs":905,"content":906},{"textAlign":53},[907],{"text":908,"type":352},"This program also had broader effects on the healthcare system and pushed people to think more about system integration. We have seen the benefits of sharing information and working together to care for people, especially at an individual patient level. For me, this is the epitome of better care.",{"type":776,"attrs":910,"content":911},{"level":778,"textAlign":53},[912],{"text":913,"type":352},"The future: Entering a new era with the Change Package",{"type":15,"attrs":915,"content":916},{"textAlign":53},[917],{"text":918,"type":352},"When I think back to where this all started – an unassuming meeting about data – I’m in awe of where we are today.",{"type":15,"attrs":920,"content":921},{"textAlign":53},[922],{"text":923,"type":352},"We identified an innovation, spread and scaled it with the right partnerships, and now we’re releasing a change package that will help others benefit from this expanded paramedic services model.",{"type":15,"attrs":925,"content":926},{"textAlign":53},[927],{"text":928,"type":352},"We started in Nova Scotia but didn’t end there. The learning and resources from this program will benefit anyone who wants to expand their paramedic services model. And that’s a great thing for paramedics, patients and families across Canada.",[115,136],"changing-the-system-with-paramedics-and-palliative-care","updates/changing-the-system-with-paramedics-and-palliative-care",-8540,[],{"parent_slug":295,"umbraco_path":935,"umbraco_uuid":936},"/HealthcareExcellenceCanada/News/ChangingTheSystemWithParamedicsAndPalliativeCare","e662a33b-636e-4ca2-b114-fe693ede9346","2aeee13c-7018-4a86-ae55-0329bad326b4","2025-12-15T17:40:03.450Z",[],[941],{"path":942,"name":943,"lang":308,"published":299},"actualites-et-perspectives/transformer-le-systeme-avec-le-programme-ambulanciers-paramedicaux-et-soins-palliatifs","Transformer le système avec le programme Ambulanciers paramédicaux et soins palliatifs",{"name":945,"created_at":946,"published_at":947,"updated_at":948,"id":949,"uuid":950,"content":951,"slug":1250,"full_slug":1251,"sort_by_date":53,"position":1252,"tag_list":1253,"is_startpage":286,"parent_id":300,"meta_data":1254,"group_id":1257,"first_published_at":1258,"release_id":53,"lang":292,"path":53,"alternates":1259,"default_full_slug":1251,"translated_slugs":1260},"Advancing healthcare leadership with EXTRA™","2025-12-15T17:40:04.268Z","2026-02-26T01:53:22.707Z","2026-02-26T01:53:22.734Z",123415774352501,"5bf62266-aefa-400a-8ff4-a4281485e0c8",{"Seo":952,"seo":955,"_uid":957,"hero":958,"types":968,"topics":969,"Noindex":286,"content":970,"audience":1249,"component":396},[953],{"_uid":954,"Noindex":286,"component":333},"14fe1c71-2ff4-466b-a8ca-a6174f013036",{"title":945,"plugin":335,"description":956},"Leaders play an essential role in transforming our healthcare system – and can learn a great deal from one another about this important job. 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These alumni form a powerful community who have leveraged the knowledge and capacity they developed through EXTRA to address complex challenges in their organizations.",{"id":16,"_uid":989,"items":990,"component":1004},"761f96de-3ca3-425c-a016-0bd87ec1dc9a",[991],{"_uid":992,"image":993,"quote":995,"author":1002,"component":1003,"author_title":16},"ee44c516-7ca6-403d-8f54-e439c725cfbb",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":994},{},{"type":12,"content":996},[997],{"type":15,"attrs":998,"content":999},{"textAlign":53},[1000],{"text":1001,"type":352},"\"The EXTRA program allowed us to develop our leadership skills and create synergy within our departments to achieve a common goal. The work we did, the things we learned, the discussions and team meetings we had – it all helped to strengthen our relationships and establish a clear position of frontline care within our organization.\"","—Program alumnus","quote-item","quote",{"id":16,"_uid":1006,"content":1007,"component":394},"e4457d3a-b08f-405a-b240-deacef5e5270",[1008],{"_uid":1009,"content":1010,"component":393},"b19c9d20-0ebc-4096-96f8-1eb098889066",{"type":12,"content":1011},[1012,1018,1023,1028,1033,1080,1086,1091,1114,1134,1147,1152,1189,1194,1199,1229,1234,1239],{"type":776,"attrs":1013,"content":1015},{"level":778,"textAlign":1014},"left",[1016],{"text":1017,"type":352},"How it works",{"type":15,"attrs":1019,"content":1020},{"textAlign":53},[1021],{"text":1022,"type":352},"EXTRA participants, or fellows, work in groups of three to five leaders that include people with varied professional backgrounds as well as lived experience. 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Our ",{"text":1120,"type":352,"marks":1121},"Appropriate Use of Antipsychotics (AUA) approach",[1122],{"type":441,"attrs":1123},{"href":1124,"uuid":1125,"anchor":53,"custom":1126,"target":446,"linktype":447,"story":1127},"/programs/appropriate-use-of-antipsychotics","599fa17c-123e-4aa8-a600-781d37965f52",{},{"name":1128,"id":1129,"uuid":1125,"slug":1130,"url":1131,"full_slug":1131,"_stopResolving":299},"Appropriate Use of Antipsychotics",123451315324109,"appropriate-use-of-antipsychotics","programs/appropriate-use-of-antipsychotics",{"text":1133,"type":352},", which supports long-term care homes to safely deprescribe antipsychotics for people living with dementia, was first identified through EXTRA. We then partnered with long-term care homes and provinces across Canada to spread the approach to hundreds of long-term care homes through a series of national and provincial collaboratives.",{"type":15,"attrs":1135,"content":1136},{"textAlign":53},[1137,1139,1145],{"text":1138,"type":352},"We continued to build upon the AUA approach with our ",{"text":1140,"type":352,"marks":1141},"Sparking Change in the Appropriate Use of Antipsychotics Awards Program",[1142],{"type":441,"attrs":1143},{"href":1144,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":558},"https://www.healthcareexcellence.ca/en/what-we-do/all-programs/appropriate-use-of-antipsychotics/sparking-change-in-the-appropriate-use-of-antipsychotics",{"text":1146,"type":352},", which provides relevant resources, coaching and financial award opportunities to up to 500 teams in long-term care settings.",{"type":776,"attrs":1148,"content":1149},{"level":778,"textAlign":53},[1150],{"text":1151,"type":352},"Recognizing excellence in health system improvement",{"type":15,"attrs":1153,"content":1154},{"textAlign":53},[1155,1157,1171,1175,1177,1184,1187],{"text":1156,"type":352},"To honor outstanding achievements, the EXTRA program sponsors two awards in each graduating cohort: the ",{"text":1158,"type":352,"marks":1159},"Naimark Fellow Award",[1160],{"type":441,"attrs":1161},{"href":1162,"uuid":1163,"anchor":1164,"custom":1165,"target":446,"linktype":447,"story":1166},"/programs/extra","0d250e3b-c34d-45b6-8b49-1a309622bad9","awards",{},{"name":1167,"id":1168,"uuid":1163,"slug":1169,"url":1170,"full_slug":1170,"_stopResolving":299},"EXTRA™: Executive Training Program",123451205911741,"extra","programs/extra",{"text":1172,"type":352,"marks":1173}," ",[1174],{"type":1044},{"text":1176,"type":352},"is an individual award recognizing professional excellence among health system leaders in Canada, and the ",{"text":1178,"type":352,"marks":1179},"Rochon Award",[1180],{"type":441,"attrs":1181},{"href":1162,"uuid":1163,"anchor":1164,"custom":1182,"target":446,"linktype":447,"story":1183},{},{"name":1167,"id":1168,"uuid":1163,"slug":1169,"url":1170,"full_slug":1170,"_stopResolving":299},{"text":1172,"type":352,"marks":1185},[1186],{"type":1044},{"text":1188,"type":352},"is a team award presented to the EXTRA fellowship team whose improvement project will best improve population health and demonstrates early readiness for spread.",{"type":776,"attrs":1190,"content":1191},{"level":1082,"textAlign":53},[1192],{"text":1193,"type":352},"Award spotlight: Crisis intervention",{"type":15,"attrs":1195,"content":1196},{"textAlign":53},[1197],{"text":1198,"type":352},"The Centre intégré de santé et de services sociaux de la Montérégie-Est team (Cohort 17) won the 2022 Rochon Award for the project that will best improve population health and that demonstrates readiness for spread. The team worked with patients, providers and community organizations including the police, to design innovative crisis intervention services adapted for the diverse populations they serve. Promising results include:",{"type":496,"content":1200},[1201,1208,1215,1222],{"type":499,"content":1202},[1203],{"type":15,"attrs":1204,"content":1205},{"textAlign":53},[1206],{"text":1207,"type":352},"25 percent of crisis intervention services done closer to home and community",{"type":499,"content":1209},[1210],{"type":15,"attrs":1211,"content":1212},{"textAlign":53},[1213],{"text":1214,"type":352},"8 to 10 percent decrease in non-urgent hospital visits",{"type":499,"content":1216},[1217],{"type":15,"attrs":1218,"content":1219},{"textAlign":53},[1220],{"text":1221,"type":352},"reduced average time of police intervention",{"type":499,"content":1223},[1224],{"type":15,"attrs":1225,"content":1226},{"textAlign":53},[1227],{"text":1228,"type":352},"more than 90 percent provider, partner and staff satisfaction",{"type":776,"attrs":1230,"content":1231},{"level":778,"textAlign":53},[1232],{"text":1233,"type":352},"Join a Legacy of Leadership",{"type":15,"attrs":1235,"content":1236},{"textAlign":53},[1237],{"text":1238,"type":352},"Ready to elevate your leadership and create a lasting impact on the healthcare system?",{"type":15,"attrs":1240,"content":1241},{"textAlign":53},[1242],{"text":1243,"type":352,"marks":1244},"Learn more",[1245],{"type":441,"attrs":1246},{"href":1162,"uuid":1163,"anchor":53,"custom":1247,"target":446,"linktype":447,"story":1248},{},{"name":1167,"id":1168,"uuid":1163,"slug":1169,"url":1170,"full_slug":1170,"_stopResolving":299},[143,122],"advancing-healthcare-leadership-with-extratm","updates/advancing-healthcare-leadership-with-extratm",-8560,[],{"parent_slug":295,"umbraco_path":1255,"umbraco_uuid":1256},"/HealthcareExcellenceCanada/News/AdvancingHealthcareLeadershipWithEXTRA","e6eab4a4-9698-4b1f-97a6-ad7693e39c6f","bd635903-7bfc-463b-ab9f-ee6985945ebf","2025-12-15T17:40:04.338Z",[],[1261],{"path":1262,"name":1263,"lang":308,"published":299},"actualites-et-perspectives/faire-progresser-le-leadership-en-sante-avec-le-programme-forces-mc","Faire progresser le leadership en santé avec le programme FORCES MC",{"name":1265,"created_at":1266,"published_at":1267,"updated_at":1268,"id":1269,"uuid":1270,"content":1271,"slug":1417,"full_slug":1418,"sort_by_date":53,"position":1419,"tag_list":1420,"is_startpage":286,"parent_id":300,"meta_data":1421,"group_id":1424,"first_published_at":1425,"release_id":53,"lang":292,"path":53,"alternates":1426,"default_full_slug":1418,"translated_slugs":1427},"Committing to Family Presence during COVID: An Alberta Story","2025-12-15T17:40:05.456Z","2026-02-26T01:28:20.714Z","2026-02-26T01:28:20.796Z",123415779226742,"fc026aee-90c8-467a-8c11-4e213bc4c46b",{"Seo":1272,"seo":1275,"_uid":1278,"hero":1279,"types":1296,"topics":1297,"Noindex":286,"content":1298,"audience":1416,"component":396},[1273],{"_uid":1274,"Noindex":286,"component":333},"4c942b29-a4ee-44f3-ad3c-9fef3f81908d",{"title":1276,"plugin":335,"description":1277},"AHS Committing to Family Presence","Registered nurse, Jennifer Symon discusses Alberta Health Services' commitment to family presence and shares how it impacted her personally.","38f0b678-091f-4e51-a9f2-2242d554196a",[1280],{"_uid":1281,"date":1282,"image":1283,"title":1265,"author":1288,"component":345,"description":1289},"17ac9e06-a1e9-4a56-a6dd-17b4c62cd54c","2022-03-07 00:00",{"id":1284,"alt":1285,"title":16,"source":16,"filename":1286,"copyright":16,"fieldtype":284,"meta_data":1287},114295327492958,"Jennifer Symon","https://a-ca.storyblok.com/f/850807391887861/d986b5851e/20220228-jennifersymonblogheader.png",{"alt":1285,"title":16,"source":16,"copyright":16},"Amy Richardson",{"type":12,"content":1290},[1291],{"type":15,"attrs":1292,"content":1293},{"textAlign":53},[1294],{"text":1295,"type":352},"Jennifer Symon is a registered nurse whose passion for family presence at patient bedside grew after caring for her husband, as he battled a rare disease in hospital. Jennifer now works with the Alberta Health Services (AHS) Engagement and Patient Experience department. ",[246],[18],[1299],{"_uid":1300,"content":1301,"component":394},"5c273d34-e566-42a2-a664-b0c68bd2569e",[1302],{"_uid":1303,"content":1304,"component":393},"b41b3942-0f4d-405d-abe3-8f16b24c3df6",{"type":12,"content":1305},[1306,1319,1339,1344,1349,1364,1369,1378,1383,1397,1402],{"type":15,"attrs":1307,"content":1308},{"textAlign":53},[1309,1311,1317],{"text":1310,"type":352},"Jennifer Symon is a registered nurse whose passion for family presence at patient bedside grew after caring for her husband, as he battled a rare disease in hospital. Jennifer now works with the ",{"text":1312,"type":352,"marks":1313},"Alberta Health Services",[1314],{"type":441,"attrs":1315},{"href":1316,"uuid":53,"anchor":53,"custom":53,"target":557,"linktype":558},"https://albertahealthservices.ca/",{"text":1318,"type":352}," (AHS) Engagement and Patient Experience department.",{"type":15,"attrs":1320,"content":1321},{"textAlign":53},[1322,1324,1337],{"text":1323,"type":352},"On March 16, she joined an ",{"text":1325,"type":352,"marks":1326},"Essential Together huddle ",[1327],{"type":441,"attrs":1328},{"href":1329,"uuid":1330,"anchor":53,"custom":1331,"target":446,"linktype":447,"story":1332},"/programs/essential-together","5121c67b-655c-4fe2-b0d7-d8d6193f6aaf",{},{"name":1333,"id":1334,"uuid":1330,"slug":1335,"url":1336,"full_slug":1336,"_stopResolving":299},"Essential Together",123451112281264,"essential-together","programs/essential-together",{"text":1338,"type":352},"to talk about AHS' commitment to family presence. Since June 2020, even during the Delta wave when they were at full-capacity, AHS has had a policy in place to safely support Essential Care Partners (ECPs), also known as Designated Support Persons. ",{"type":15,"attrs":1340,"content":1341},{"textAlign":53},[1342],{"text":1343,"type":352},"We talked to Jennifer ahead of her appearance to hear more about her story on improving patient care and experience in Alberta.",{"type":776,"attrs":1345,"content":1346},{"level":778,"textAlign":53},[1347],{"text":1348,"type":352},"Q: Why has AHS committed to family presence, even during COVID 19?",{"type":15,"attrs":1350,"content":1351},{"textAlign":53},[1352,1356,1358,1362],{"text":1353,"type":352,"marks":1354},"JS: ",[1355],{"type":1044},{"text":1357,"type":352},"One of our values is patient-and family-centered care and we wanted to stick close to it even in hard times. ",{"text":1359,"type":352,"marks":1360},"Everybody gets somebody - that’s our mantra. ",[1361],{"type":1044},{"text":1363,"type":352},"We believe that ECPs are an essential and equal part of the care team. The question wasn’t if we could get them in, it was “how can we get them in safely?”",{"type":776,"attrs":1365,"content":1366},{"level":778,"textAlign":53},[1367],{"text":1368,"type":352},"Q: What’s the role of the task force that AHS created to do this work?",{"type":15,"attrs":1370,"content":1371},{"textAlign":53},[1372,1376],{"text":1373,"type":352,"marks":1374},"JS: The task force’s job is to set the tone for an organization of 100,000 staff across the province",[1375],{"type":1044},{"text":1377,"type":352},". We bring people together from operations, clinical ethics, protective services, infection control, palliative care, data analytics and patient concerns to support staff and patients. This can mean anything from ensuring that both staff and ECPs are protected by air masks (N95s, KN95s) to helping ECPs understand their role and risks.",{"type":776,"attrs":1379,"content":1380},{"level":778,"textAlign":53},[1381],{"text":1382,"type":352},"Q: What are some of the challenges AHS has faced in this journey?",{"type":15,"attrs":1384,"content":1385},{"textAlign":53},[1386,1389,1391,1395],{"text":1353,"type":352,"marks":1387},[1388],{"type":1044},{"text":1390,"type":352},"There have been ebbs and flows. ",{"text":1392,"type":352,"marks":1393},"Some healthcare workers have been nervous about the safety of family presence and the risk it may pose to employee safety in healthcare. ",[1394],{"type":1044},{"text":1396,"type":352},"The pandemic has been especially hard on them every day and in every moment, they bring it home with them. We recognize their concerns and have also had to acknowledge that less than 1% of staff COVID cases result from transmission from an ECP.",{"type":776,"attrs":1398,"content":1399},{"level":778,"textAlign":53},[1400],{"text":1401,"type":352},"Q: What motivates you to do this work as a nurse, policymaker and family caregiver?",{"type":15,"attrs":1403,"content":1404},{"textAlign":53},[1405,1408,1410,1414],{"text":1353,"type":352,"marks":1406},[1407],{"type":1044},{"text":1409,"type":352},"I think about my husband, the year he spent in the hospital and how the presence of his family was a game-changer that led to a quality improvement in his healthcare. ",{"text":1411,"type":352,"marks":1412},"We need to be COVID-safe but we also have to ensure that our patients get this same opportunity and have the best person-centred care. ",[1413],{"type":1044},{"text":1415,"type":352},"At Alberta Health Services that means everybody gets somebody.",[143,122,129,136,150],"committing-to-family-presence-during-covid-an-alberta-story","updates/committing-to-family-presence-during-covid-an-alberta-story",-8580,[],{"parent_slug":295,"umbraco_path":1422,"umbraco_uuid":1423},"/HealthcareExcellenceCanada/News/AHSCommittingToFamilyPresence","e77c881e-c0e6-41c3-bff1-60147dad4268","e133519a-b37d-429c-b595-04be34c20dc5","2025-12-15T17:40:05.549Z",[],[1428],{"path":1429,"name":1430,"lang":308,"published":299},"actualites-et-perspectives/engagement-envers-la-presence-des-familles-pendant-la-covid-19-une-histoire-albertaine","Engagement envers la présence des familles pendant la COVID-19 – une histoire albertaine",{"name":1432,"created_at":1433,"published_at":1434,"updated_at":1435,"id":1436,"uuid":1437,"content":1438,"slug":1536,"full_slug":1537,"sort_by_date":53,"position":1538,"tag_list":1539,"is_startpage":286,"parent_id":300,"meta_data":1540,"group_id":1543,"first_published_at":1544,"release_id":53,"lang":292,"path":53,"alternates":1545,"default_full_slug":1537,"translated_slugs":1546},"New data shows that a focus on patient safety is more important than ever","2025-12-15T17:40:06.423Z","2026-02-26T01:27:50.298Z","2026-02-26T01:27:50.316Z",123415783179383,"77aabc15-3b16-419c-8ae7-11eb2390cc5f",{"Seo":1439,"seo":1442,"_uid":1444,"hero":1445,"types":1462,"topics":1463,"Noindex":286,"content":1464,"audience":1535,"component":396},[1440],{"_uid":1441,"Noindex":286,"component":333},"3636e6b4-b3f0-4b8e-9581-65f334216b2e",{"title":1432,"plugin":335,"description":1443},"According to data recently released by the Canadian Institute for Health Information (CIHI), during 1 in 17 hospital stays in Canada in 2021-22, people experienced unintended harm that evidence-informed approaches can help to prevent. ","1b061947-22d9-4551-9d2c-356561effffc",[1446],{"_uid":1447,"date":1448,"image":1449,"title":1432,"author":1454,"component":345,"description":1455},"0837f3e4-3a90-446d-b636-4bbd1bc84fd4","2022-11-21 00:00",{"id":1450,"alt":1451,"title":16,"source":16,"filename":1452,"copyright":16,"fieldtype":284,"meta_data":1453},114295306857299,"Medical staff in blurred motion in an operating room hallway, with vibrant geometric shapes as part of the image design.","https://a-ca.storyblok.com/f/850807391887861/3a78545908/20221027-hospitalharm-blogheader.png",{"alt":1451,"title":16,"source":16,"copyright":16},"Jennifer Zelmer",{"type":12,"content":1456},[1457],{"type":15,"attrs":1458,"content":1459},{"textAlign":53},[1460],{"text":1461,"type":352},"According to data recently released by the Canadian Institute for Health Information (CIHI), during 1 in 17 hospital stays in Canada in 2021-22, people experienced unintended harm that evidence-informed approaches can help to prevent. That’s about 140,000 out of 2.4 million hospital stays.",[246],[76],[1465],{"_uid":1466,"content":1467,"component":394},"240faff2-3b59-4fff-8c30-80ee31895a89",[1468],{"_uid":1469,"content":1470,"component":393},"1c9588c6-462a-4f5e-8eb6-b74a4b25a0e5",{"type":12,"content":1471},[1472,1477,1482,1495,1500,1530],{"type":15,"attrs":1473,"content":1474},{"textAlign":53},[1475],{"text":1476,"type":352},"My favourite neighbour is a retired nurse who stays in touch with many of her former colleagues. When she recently had planned surgery, patient safety and the safety of those caring for her in hospital were on her mind, knowing that healthcare is under strain. Fortunately, all went smoothly and she’s delighted to be recuperating at home, which has given us a chance to spend time together and talk about the theme of this year’s recent Canadian Patient Safety Week, “Press Play on Safety Conversations.”",{"type":15,"attrs":1478,"content":1479},{"textAlign":53},[1480],{"text":1481,"type":352},"Now more than ever, we encourage everyone - whether giving or receiving care - to have safety conversations that can reduce unintended harm. And to act on them.",{"type":15,"attrs":1483,"content":1484},{"textAlign":53},[1485,1487,1493],{"text":1486,"type":352},"According to data recently released by the ",{"text":1488,"type":352,"marks":1489},"Canadian Institute for Health Information",[1490],{"type":441,"attrs":1491},{"href":1492,"uuid":53,"anchor":53,"custom":53,"target":557,"linktype":558},"https://www.cihi.ca/en",{"text":1494,"type":352}," (CIHI), during 1 in 17 hospital stays in Canada in 2021-22, people experienced unintended harm that evidence-informed approaches can help to prevent. That’s about 140,000 out of 2.4 million hospital stays. Overall hospital harm is up from a pre-pandemic rate of 5.4 per 100 hospitalizations in 2019-20 - a rate that had been stable since it was first reported in 2014-15.",{"type":15,"attrs":1496,"content":1497},{"textAlign":53},[1498],{"text":1499,"type":352},"While most people cared for in hospitals in Canada receive safe care, unintended harm does happen. Of that measured in the CIHI data:",{"type":496,"content":1501},[1502,1509,1516,1523],{"type":499,"content":1503},[1504],{"type":15,"attrs":1505,"content":1506},{"textAlign":53},[1507],{"text":1508,"type":352},"47 percent involved healthcare and medications, such as bed sores or getting the wrong medication",{"type":499,"content":1510},[1511],{"type":15,"attrs":1512,"content":1513},{"textAlign":53},[1514],{"text":1515,"type":352},"31 percent were related to infections, such as surgical site infections",{"type":499,"content":1517},[1518],{"type":15,"attrs":1519,"content":1520},{"textAlign":53},[1521],{"text":1522,"type":352},"18 percent were procedure-related, such as bleeding after surgery",{"type":499,"content":1524},[1525],{"type":15,"attrs":1526,"content":1527},{"textAlign":53},[1528],{"text":1529,"type":352},"4 percent involved patient accidents, such as falls",{"type":15,"attrs":1531,"content":1532},{"textAlign":53},[1533],{"text":1534,"type":352},"Safety is not simply the absence of harm, but a sustained, proactive effort involving everyone in the care journey. And it matters not only in hospitals but in all care settings. We appreciate everyone - as providers and recipients of care - taking opportunities to ask, listen and act to help reduce risks and deliver safer care. ",[143,136,122,129,150],"new-data-shows-that-a-focus-on-patient-safety-is-more-important-than-ever","updates/new-data-shows-that-a-focus-on-patient-safety-is-more-important-than-ever",-8600,[],{"parent_slug":295,"umbraco_path":1541,"umbraco_uuid":1542},"/HealthcareExcellenceCanada/News/NewDataShowsThatAFocusOnPatientSafetyIsMoreImportantThanEver","e8c3283c-c824-401e-8d70-f787df29ff7e","6dd1e9d2-e2a8-4d8a-bd31-54d4dc28bef4","2025-12-15T00:00:06.513Z",[],[1547],{"path":1548,"name":1549,"lang":308,"published":299},"actualites-et-perspectives/de-nouvelles-donnees-revelent-qu-il-est-plus-important-que-jamais-d-accorder-la-priorite-a-la-securite","De nouvelles données révèlent qu’il est plus important que jamais d’accorder la priorité à la sécurité",{"name":1551,"created_at":1552,"published_at":1553,"updated_at":1554,"id":1555,"uuid":1556,"content":1557,"slug":1813,"full_slug":1814,"sort_by_date":53,"position":1815,"tag_list":1816,"is_startpage":286,"parent_id":300,"meta_data":1817,"group_id":1820,"first_published_at":1821,"release_id":53,"lang":292,"path":53,"alternates":1822,"default_full_slug":1814,"translated_slugs":1823},"Enhancing Integrated Care: What’s Possible When Care Works Together","2025-12-15T17:40:07.453Z","2026-02-26T01:26:38.753Z","2026-02-26T01:26:38.775Z",123415787402360,"5dcf53e2-bde1-4aff-bd58-846d540e39ea",{"Seo":1558,"seo":1561,"_uid":1563,"hero":1564,"types":1573,"topics":1574,"Noindex":286,"content":1575,"audience":1812,"component":396},[1559],{"_uid":1560,"Noindex":286,"component":333},"dd7cdbae-50d9-430b-b910-fbd9169fea1e",{"title":1551,"plugin":335,"description":1562},"Teams across Canada are taking bold steps to reimagine how care is delivered: breaking down silos, coordinating across sectors, and working with patients and communities to put their needs at the center.","baf3c5aa-4d6f-46f0-819d-800d52f05ee4",[1565],{"_uid":1566,"date":1567,"image":1568,"title":1551,"author":16,"component":345,"description":1562},"9dab9ddf-3739-4427-b57b-8c8ad7dd9bcd","2025-05-12 00:00",{"id":1569,"alt":1570,"title":16,"source":16,"filename":1571,"copyright":16,"fieldtype":284,"meta_data":1572},114296677035173,"Illustration of three healthcare providers sitting at a table with bubbles containing a medical cross, outline of a head with a heart at the top and a house below them signifying integrated team-based care.","https://a-ca.storyblok.com/f/850807391887861/8383041c44/care-resource-eic-card.png",{"alt":1570,"title":16,"source":16,"copyright":16},[246],[98,25],[1576],{"_uid":1577,"content":1578,"component":394},"4937754e-cecf-452e-b738-9479eb23f7b9",[1579,1660,1672,1693,1704,1725,1734,1755,1764],{"_uid":1580,"content":1581,"component":393},"8bec9b35-9127-4014-b765-c731dcbc6b0c",{"type":12,"content":1582},[1583,1596,1601,1614,1621,1638,1643,1650,1655],{"type":15,"attrs":1584,"content":1585},{"textAlign":53},[1586,1588,1594],{"text":1587,"type":352},"Integrated care can help improve access and ease pressures on emergency departments. This is especially important given that 38 percent of Canadians ",{"text":1589,"type":352,"marks":1590},"report",[1591],{"type":441,"attrs":1592},{"href":1593,"uuid":53,"anchor":53,"custom":53,"target":557,"linktype":558},"https://www.commonwealthfund.org/sites/default/files/2024-10/Blumenthal_mirror_mirror_2024_final_v4.pdf",{"text":1595,"type":352}," that they went to the emergency department because they could not access care elsewhere.",{"type":15,"attrs":1597,"content":1598},{"textAlign":53},[1599],{"text":1600,"type":352},"Teams across Canada are taking bold steps to reimagine how care is delivered: breaking down silos, coordinating across sectors, and working with patients and communities to put their needs at the centre.",{"type":15,"attrs":1602,"content":1603},{"textAlign":53},[1604,1606,1612],{"text":1605,"type":352},"This is integrated team-based care: a ",{"text":1607,"type":352,"marks":1608},"collaborative approach",[1609],{"type":441,"attrs":1610},{"href":1611,"uuid":53,"anchor":53,"custom":53,"target":557,"linktype":558},"https://healthstandards.org/integratedcare/",{"text":1613,"type":352}," that helps bolster social and healthcare systems. Professionals across disciplines work together to provide coordinated, patient-centred care, ensuring they receive the right care at the right time.",{"type":776,"attrs":1615,"content":1616},{"level":778,"textAlign":53},[1617],{"text":1618,"type":352,"marks":1619},"What is Enhancing Integrated Care?",[1620],{"type":1044},{"type":15,"attrs":1622,"content":1623},{"textAlign":53},[1624,1636],{"text":1625,"type":352,"marks":1626},"Enhancing Integrated Care",[1627],{"type":441,"attrs":1628},{"href":1629,"uuid":1630,"anchor":53,"custom":1631,"target":446,"linktype":447,"story":1632},"/programs/Enhancing-Integrated-Care","919c6975-5e67-4832-a38a-2e5e3eefe0bc",{},{"name":1625,"id":1633,"uuid":1630,"slug":1634,"url":1635,"full_slug":1635,"_stopResolving":299},123451088180397,"Enhancing-Integrated-Care","programs/Enhancing-Integrated-Care",{"text":1637,"type":352}," supports primary and community care delivery organizations to strengthen integrated team-based care models, including virtual care, making access easier and reducing pressure on the healthcare system as a whole, including on emergency departments.",{"type":15,"attrs":1639,"content":1640},{"textAlign":53},[1641],{"text":1642,"type":352},"This work builds on the success of past HEC initiatives helping organizations across the country to design and deliver integrated care—real, impactful initiatives that show what’s possible when the right support is in place.",{"type":776,"attrs":1644,"content":1645},{"level":1082,"textAlign":53},[1646],{"text":1647,"type":352,"marks":1648},"Connecting patients to timely, team-based care (Carbonear Impact Clinic)",[1649],{"type":1044},{"type":15,"attrs":1651,"content":1652},{"textAlign":53},[1653],{"text":1654,"type":352},"In Carbonear, Newfoundland and Labrador, a small town faced with growing numbers of people without a family doctor launched a bold solution: a pop-up primary care clinic. The Carbonear Impact Clinic connected hundreds of patients with timely, team-based care and directly reduced avoidable emergency department visits.",{"type":15,"attrs":1656,"content":1657},{"textAlign":53},[1658],{"text":1659,"type":352},"What began as a short-term intervention quickly became a scalable, community-driven model of integrated care. It proved that when care is designed around local needs, it can fill critical gaps and ease pressure on overstretched systems.",{"_uid":1661,"file":1662,"link":1667,"label":1669,"linkType":1670,"component":1671,"linkLabel":16},"975c5824-9648-4265-8010-68215e36a721",{"id":1663,"alt":1664,"name":16,"focus":16,"title":1664,"source":16,"filename":1665,"copyright":16,"fieldtype":284,"meta_data":1666,"is_external_url":286},114294161291816,"Primary Care Pop Up – Carbonear Impact Clinic (Eastern Zone)","https://a-ca.storyblok.com/f/850807391887861/cfa8a49dbf/primary-care-pop-up-carbonear-impact-clinic-eastern-zone.pdf",{},{"id":16,"url":16,"linktype":447,"fieldtype":1668,"cached_url":16},"multilink","Carbonear Impact Clinic","file","banner-link",{"_uid":1673,"content":1674,"component":393},"3cd83b8c-2e8c-4cc3-ba00-c76ef426aa9f",{"type":12,"content":1675},[1676,1683,1688],{"type":776,"attrs":1677,"content":1678},{"level":1082,"textAlign":53},[1679],{"text":1680,"type":352,"marks":1681},"Helping rural providers access specialists (Connected Medicine)",[1682],{"type":1044},{"type":15,"attrs":1684,"content":1685},{"textAlign":53},[1686],{"text":1687,"type":352},"In rural and remote regions across the country, geography often limits access to specialist care. Through Connected Medicine collaborative, teams turned to virtual tools to bridge that gap. With RACE (real-time consults) and BASE (eConsults), primary care providers can connect with specialists quickly, often resolving issues without needing in-person referrals.",{"type":15,"attrs":1689,"content":1690},{"textAlign":53},[1691],{"text":1692,"type":352},"These solutions changed how providers work together: more than 2,200 primary care providers participated in a remote consult service and continue to benefit from it. The result: faster decision-making, shorter wait times, and better outcomes for patients, no matter where they live.",{"_uid":1694,"file":1695,"link":1697,"label":1701,"linkType":441,"component":1671,"linkLabel":1243},"68bcffc4-465f-4c42-bad7-c37571fae9fe",{"id":1663,"alt":1664,"name":16,"focus":16,"title":1664,"source":16,"filename":1665,"copyright":16,"fieldtype":284,"meta_data":1696,"is_external_url":286},{},{"id":1698,"url":16,"linktype":447,"fieldtype":1668,"cached_url":1699,"story":1700},"1bf286b7-aedb-4f33-8dcd-ff61e5dfe402","programs/connected-medicine",{"name":1701,"id":1702,"uuid":1698,"slug":1703,"url":1699,"full_slug":1699,"_stopResolving":299},"Connected Medicine",123451279680712,"connected-medicine",{"_uid":1705,"content":1706,"component":393},"c13d5a2f-7353-4931-9df5-e9b09ab46d2f",{"type":12,"content":1707},[1708,1715,1720],{"type":776,"attrs":1709,"content":1710},{"level":1082,"textAlign":53},[1711],{"text":1712,"type":352,"marks":1713},"Delivering team-based care for people without a family doctor (The Annex)",[1714],{"type":1044},{"type":15,"attrs":1716,"content":1717},{"textAlign":53},[1718],{"text":1719,"type":352},"In northern Ontario, the Algonquin Family Health Team, in partnership with NOSM University, came together to create The Annex, a nurse practitioner-led clinic located in the local library. Designed for people without a regular provider, The Annex connects patients with timely, comprehensive, team-based care and follow-up after hospital discharge, helping to prevent avoidable emergency visits and readmissions.",{"type":15,"attrs":1721,"content":1722},{"textAlign":53},[1723],{"text":1724,"type":352},"The Annex helped 75 percent of its patients avoid going to the emergency department. It’s a powerful example of how local collaboration and flexible models can improve access, provider satisfaction, and outcomes - all while meeting people where they are.",{"_uid":1726,"file":1727,"link":1732,"label":1733,"linkType":1670,"component":1671,"linkLabel":16},"852b0e4a-8a6d-472a-af29-d404e0dc5009",{"id":1728,"alt":1729,"name":16,"focus":16,"title":1729,"source":16,"filename":1730,"copyright":16,"fieldtype":284,"meta_data":1731,"is_external_url":286},114294102895136,"Improving Primary Care Through Community Collaboration (Algonquin Family Health Team In Collaboration With NOSM University, ON)","https://a-ca.storyblok.com/f/850807391887861/3e8a30602c/improving-primary-care-through-community-collaboration-algonquin-family-health-team-in-collaboration-with-nosm-university-on.pdf",{},{"id":16,"url":16,"linktype":447,"fieldtype":1668,"cached_url":16},"The Annex",{"_uid":1735,"content":1736,"component":393},"d1344f19-adea-47bc-9277-cf8b24c05669",{"type":12,"content":1737},[1738,1745,1750],{"type":776,"attrs":1739,"content":1740},{"level":1082,"textAlign":53},[1741],{"text":1742,"type":352,"marks":1743},"Supporting diabetes remission with culturally safe, team-based care (Type 2 Diabetes Remission Program)",[1744],{"type":1044},{"type":15,"attrs":1746,"content":1747},{"textAlign":53},[1748],{"text":1749,"type":352},"In British Columbia, the Rural Coordination Centre of BC is working with the communities of Tumbler Ridge and Port Alberni on the Type 2 Diabetes Remission Program. They’ve shown how integrated care can manage chronic illness, and help reverse it. Focused on rural and First Nations, Inuit and Métis communities, the program takes a team-based, culturally safe approach that empowers patients to take control of their health.",{"type":15,"attrs":1751,"content":1752},{"textAlign":53},[1753],{"text":1754,"type":352},"More than 200 healthcare providers have been trained to assist patients on their remission journey, and community pharmacies now offer point-of-care diabetes testing, improving accessibility. Through long-term relationships, consistent support, and community leadership, patients are seeing better health outcomes, and renewed trust in a system that reflects their values and realities.",{"_uid":1756,"file":1757,"link":1762,"label":1763,"linkType":1670,"component":1671,"linkLabel":16},"db91d70c-ebf4-44ef-948f-a40d49512f96",{"id":1758,"alt":1759,"name":16,"focus":16,"title":1759,"source":16,"filename":1760,"copyright":16,"fieldtype":284,"meta_data":1761,"is_external_url":286},114294091426330,"Type 2 Diabetes Remission Services (Rural Coordination Centre Of BC, BC)","https://a-ca.storyblok.com/f/850807391887861/0cf98fd437/type-2-diabetes-remission-services-rural-coordination-centre-of-bc-bc.pdf",{},{"id":16,"url":16,"linktype":447,"fieldtype":1668,"cached_url":16},"Type 2 Diabetes Remission Program",{"_uid":1765,"content":1766,"component":393},"a85b45dc-281a-4180-85ad-9c140e8c85a4",{"type":12,"content":1767},[1768,1775,1780,1785,1790],{"type":776,"attrs":1769,"content":1770},{"level":778,"textAlign":53},[1771],{"text":1772,"type":352,"marks":1773},"Join us to build on what works",[1774],{"type":1044},{"type":15,"attrs":1776,"content":1777},{"textAlign":53},[1778],{"text":1779,"type":352},"Integrated care takes shape in many ways: from mental health and home care to specialist access and palliative services—in clinics, hospitals, remote regions, and through the leadership of First Nations, Inuit and Métis health organizations. The stories above show that the right support can drive real change.",{"type":15,"attrs":1781,"content":1782},{"textAlign":53},[1783],{"text":1784,"type":352},"Enhancing Integrated Care is here to support what’s already working, and help take it further. It’s open to a wide variety of teams: regional health authorities, governments, primary care providers, and First Nations, Inuit and Métis organizations working to improve care in their communities.",{"type":776,"attrs":1786,"content":1787},{"level":1082,"textAlign":53},[1788],{"text":1789,"type":352},"Are you ready to strengthen your already started or existing team-based primary care models, including virtual care, to provide more coordinated, patient-centred care?",{"type":15,"attrs":1791,"content":1792},{"textAlign":53},[1793,1795,1801,1803,1810],{"text":1794,"type":352},"Enroll in cohort 2 of ",{"text":1625,"type":352,"marks":1796},[1797],{"type":441,"attrs":1798},{"href":1629,"uuid":1630,"anchor":53,"custom":1799,"target":446,"linktype":447,"story":1800},{},{"name":1625,"id":1633,"uuid":1630,"slug":1634,"url":1635,"full_slug":1635,"_stopResolving":299},{"text":1802,"type":352},". Applications are open from August 25 to October 31, 2025. The offering begins in December 2025. ",{"text":1804,"type":352,"marks":1805},"Learn more and apply",[1806],{"type":441,"attrs":1807},{"href":1629,"uuid":1630,"anchor":53,"custom":1808,"target":446,"linktype":447,"story":1809},{},{"name":1625,"id":1633,"uuid":1630,"slug":1634,"url":1635,"full_slug":1635,"_stopResolving":299},{"text":1811,"type":352},".",[115,143,129,150],"enhancing-integrated-care-what-s-possible-when-care-works-together","updates/enhancing-integrated-care-what-s-possible-when-care-works-together",-8620,[],{"parent_slug":295,"umbraco_path":1818,"umbraco_uuid":1819},"/HealthcareExcellenceCanada/News/EnhancingIntegratedCareWhatSPossibleWhenCareWorksTogether","e96fa2de-7b76-4817-b29e-a940ae5f4e16","d6f5bb7b-a0b6-4959-90e6-e927404ee806","2025-12-15T17:40:07.538Z",[],[1824],{"path":1825,"name":1826,"lang":308,"published":299},"actualites-et-perspectives/renforcer-les-soins-integres-quand-la-collaboration-transforme-les-soins","Renforcer les soins intégrés : quand la collaboration transforme les soins",{"name":1828,"created_at":1829,"published_at":1830,"updated_at":1831,"id":1832,"uuid":1833,"content":1834,"slug":1957,"full_slug":1958,"sort_by_date":53,"position":1959,"tag_list":1960,"is_startpage":286,"parent_id":300,"meta_data":1961,"group_id":1964,"first_published_at":1965,"release_id":53,"lang":292,"path":53,"alternates":1966,"default_full_slug":1958,"translated_slugs":1967},"CPSW 2024: Championing safer care by broadening our view of healthcare harm","2025-12-15T17:40:08.410Z","2026-02-26T01:26:01.835Z","2026-02-26T01:26:01.853Z",123415791334521,"f55b4d91-3547-423c-a4b9-f57efe679875",{"seo":1835,"_uid":1837,"hero":1838,"types":1853,"topics":1854,"Noindex":286,"content":1855,"audience":1956,"component":396},{"title":1828,"plugin":335,"description":1836},"All types of harm matter to those receiving and delivering care and CPSW 2024 inspired us all to learn and act to reduce harm in all its forms.","dee10a4c-d15c-4e67-b000-91a5b430bef9",[1839],{"_uid":1840,"date":1841,"image":1842,"title":1828,"author":1845,"component":345,"description":1846},"0bc207c8-114d-4a81-8bab-211f7daa1449","2024-11-04 00:00",{"id":1843,"filename":1844,"fieldtype":284},114295747750842,"https://a-ca.storyblok.com/f/850807391887861/02a5a1ae7d/3a8a0054.jpg","Carol Fancott",{"type":12,"content":1847},[1848],{"type":15,"attrs":1849,"content":1850},{"textAlign":53},[1851],{"text":1852,"type":352},"Canadian Patient Safety Week (CPSW) 2024 has come to a close, and we are thrilled to have had so many of you—from coast to coast to coast—participate in this important campaign. Together, we put a spotlight on the work you do every day to create safety for all. This year, our focus was on broadening our understanding of healthcare harm—what it means, how it happens and who it affects.",[246],[91,62,46,76],[1856],{"_uid":1857,"content":1858,"component":394},"d8bce1f0-b885-46ae-bec9-bcd2bff8dc3e",[1859],{"_uid":1860,"content":1861,"component":393},"53877d36-9573-4f7f-bebd-ee512ef445a9",{"type":12,"content":1862},[1863,1868,1873,1902,1907,1912,1946,1951],{"type":15,"attrs":1864,"content":1865},{"textAlign":53},[1866],{"text":1867,"type":352},"We recognized that patient safety extends beyond preventing physical harm. It also involves supporting cultural and emotional well-being while addressing biases and discrimination that can impact care. All types of harm matter to those receiving and delivering care and CPSW 2024 inspired us all to learn and act to reduce harm in all its forms.",{"type":15,"attrs":1869,"content":1870},{"textAlign":53},[1871],{"text":1872,"type":352},"Hundreds of organizations across Canada held patient safety events, ordered materials from our online store such as posters and lanyard cards and showcased their commitment to broadening our collective understanding of harm to create safer care for all.",{"type":15,"attrs":1874,"content":1875},{"textAlign":53},[1876,1878,1891,1893,1900],{"text":1877,"type":352},"Additionally, there were over 3600 downloads of our resources, with the most popular being our ",{"text":1879,"type":352,"marks":1880},"activity card ",[1881],{"type":441,"attrs":1882},{"href":1883,"uuid":1884,"anchor":53,"custom":1885,"target":446,"linktype":447,"story":1886},"/resources/broadening-our-understanding-of-healthcare-harm-activity-card","bc026ef3-fe88-47a7-a112-7e2c0e6d9989",{},{"name":1887,"id":1888,"uuid":1884,"slug":1889,"url":1890,"full_slug":1890,"_stopResolving":299},"Broadening our understanding of healthcare harm: Activity card",113880492514840,"broadening-our-understanding-of-healthcare-harm-activity-card","resources/broadening-our-understanding-of-healthcare-harm-activity-card",{"text":1892,"type":352},"that helped teams start exploring, learning and acting together — key to understanding healthcare harm and improving patient safety. Our ",{"text":1894,"type":352,"marks":1895},"infographic (PDF 1.1MB)",[1896],{"type":441,"attrs":1897},{"href":1898,"uuid":53,"anchor":53,"custom":1899,"target":557,"linktype":284},"https://a-ca.storyblok.com/f/850807391887861/ec4bd3c969/8343-hec-cpsw2024-infographic-en-web-1.pdf",{},{"text":1901,"type":352}," also garnered significant attention, sparking important conversations about safety.",{"type":15,"attrs":1903,"content":1904},{"textAlign":53},[1905],{"text":1906,"type":352},"We were excited to have over 2700 people participate in our webinar series, which examined healthcare harm from different perspectives. These discussions reinforced the importance of listening to those who have experienced harm and understanding its impacts on their lives. We explored the connections between racism, patient safety and harm and looked at what safety means in home and community care settings.",{"type":15,"attrs":1908,"content":1909},{"textAlign":53},[1910],{"text":1911,"type":352},"It's inspiring to see patient safety champions emerging across the country, driving meaningful change through small yet impactful actions. By asking key questions, engaging with patients, clients, residents, and peers, and actively promoting safer care environments, these individuals are embracing a curious approach to reduce harm in all its forms.",{"type":15,"attrs":1913,"content":1914},{"textAlign":53},[1915,1917,1930,1932,1944],{"text":1916,"type":352},"Although CPSW 2024 has ended, the momentum continues. Patient safety is a year-round commitment and every day offers opportunities to contribute to safer care. Our materials and resources—including the activity card for team discussions, our infographic, the ",{"text":1918,"type":352,"marks":1919},"Patient Safety Essentials e-learning module",[1920],{"type":441,"attrs":1921},{"href":1922,"uuid":1923,"anchor":53,"custom":1924,"target":446,"linktype":447,"story":1925},"/programs/patient-safety-essentials","293b7e36-6497-4fe6-b4f7-3f08975e9caf",{},{"name":1926,"id":1927,"uuid":1923,"slug":1928,"url":1929,"full_slug":1929,"_stopResolving":299},"Patient Safety Essentials",124538523112722,"patient-safety-essentials","programs/patient-safety-essentials",{"text":1931,"type":352}," and the ",{"text":1933,"type":352,"marks":1934},"Rethinking Patient Safety Discussion Guide",[1935],{"type":441,"attrs":1936},{"href":1937,"uuid":1938,"anchor":53,"custom":1939,"target":446,"linktype":447,"story":1940},"/resources/rethinking-patient-safety-discussion-guide","515a6db5-7990-4f67-b458-811cab7e99cf",{},{"name":1933,"id":1941,"uuid":1938,"slug":1942,"url":1943,"full_slug":1943,"_stopResolving":299},113880292322786,"rethinking-patient-safety-discussion-guide","resources/rethinking-patient-safety-discussion-guide",{"text":1945,"type":352}," — remain available to support ongoing conversations. You can also still order free patient safety swag while supplies last!",{"type":15,"attrs":1947,"content":1948},{"textAlign":53},[1949],{"text":1950,"type":352},"Looking ahead, we have more exciting events planned. In just a few weeks, we’ll be hosting a webinar on courageous leadership and creating safer healthcare environments across the care continuum—don’t forget to sign up!",{"type":15,"attrs":1952,"content":1953},{"textAlign":53},[1954],{"text":1955,"type":352},"And be sure to subscribe to our newsletter to stay updated on patient safety events and resources as we prepare for CPSW 2025. Thank you for everything you do to make care safer for all. We look forward to partnering with you again next year!",[115,143,122,129,136,150,157],"cpsw-2024-championing-safer-care-by-broadening-our-view-of-healthcare-harm","updates/cpsw-2024-championing-safer-care-by-broadening-our-view-of-healthcare-harm",-8640,[],{"parent_slug":295,"umbraco_path":1962,"umbraco_uuid":1963},"/HealthcareExcellenceCanada/News/CPSW2024ChampioningSaferCareByBroadeningOurViewOfHealthcareHarm","ec637a59-f8eb-49fa-8d1c-2fb7915f5e35","53c50d88-914b-4bcd-b0b1-2e66c7783602","2025-12-15T17:40:08.496Z",[],[1968],{"path":1969,"name":1970,"lang":308,"published":299},"actualites-et-perspectives/snsp-2024-approfondir-la-notion-de-prejudice-pour-defendre-la-securite-des-soins","SNSP 2024 : Approfondir la notion de préjudice pour défendre la sécurité des soins",100,1776087595809]