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This is essential for understanding the different types of experiences staff are facing and how they’re impacted.",{"type":554,"attrs":588,"content":589},{"level":556,"textAlign":53},[590],{"text":591,"type":354,"marks":592},"Questions shape conversations",[593],{"type":562},{"type":15,"attrs":595,"content":596},{"textAlign":53},[597],{"text":598,"type":354},"Clear communication is always top of mind for Danielle Bellamy, Director of Continuing Care, supporting Long Term Care homes in 11 communities in Saskatchewan. She strives to support her healthcare teams and help them focus on patient care. Knowing your organization’s workplace culture and where and how you can focus on improvements efforts is key. Daily huddles – short, stand-up meetings of 10 minutes or less – were established to help create connection among staff.",{"type":15,"attrs":600,"content":601},{"textAlign":53},[602,604,617],{"text":603,"type":354},"Healthcare Excellence Canada’s ",{"text":605,"type":354,"marks":606},"Measurement and Monitoring of Safety Framework ",[607],{"type":501,"attrs":608},{"href":609,"uuid":610,"anchor":53,"custom":611,"target":529,"linktype":530,"story":612},"/resources/rethinking-patient-safety","3469e084-177f-495d-a5ec-7a7882bb627e",{},{"name":613,"id":614,"uuid":610,"slug":615,"url":616,"full_slug":616,"_stopResolving":299},"Rethinking Patient Safety",113881326087952,"rethinking-patient-safety","resources/rethinking-patient-safety",{"text":618,"type":354},"was a tool to help them shape their conversations. In the huddle, questions like “what's going on today, are we safe, what do we need, and how are we changing what we're doing at this moment” are asked to enhance the focus on safety for patients and staff.",{"type":554,"attrs":620,"content":621},{"level":556,"textAlign":53},[622],{"text":623,"type":354,"marks":624},"Engage patients in their care",[625],{"type":562},{"type":15,"attrs":627,"content":628},{"textAlign":53},[629,631,637],{"text":630,"type":354},"Patient advocate and member of ",{"text":632,"type":354,"marks":633},"Patients for Patient Safety Canada",[634],{"type":501,"attrs":635},{"href":636,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.patients4safety.ca/",{"text":638,"type":354},", Wendy Nicklin recognizes the substantial stress that the pandemic and concurrent staff shortages have put on healthcare providers and the entire system. She says it's the perfect storm. Patients and families are hyper-vigilant when using the healthcare system. They know that the added stress and declining quality of care can increase the risk of adverse events occurring.",{"type":15,"attrs":640,"content":641},{"textAlign":53},[642],{"text":643,"type":354},"Now, more than ever, active engagement of patients and families (virtually or in-person) in their care is essential. Patients/families should inform their care provider if they see anything that could lead to a patient safety incident. Care providers should be candid with patients/families and inform them of any issues that may have an impact on their care plan and encourage them to speak up if they notice anything is missing.",{"type":554,"attrs":645,"content":646},{"level":556,"textAlign":53},[647],{"text":648,"type":354,"marks":649},"Use networks to share learnings",[650],{"type":562},{"type":15,"attrs":652,"content":653},{"textAlign":53},[654],{"text":655,"type":354},"For Alice Watt, developing a medication safety game plan at the onset of the pandemic was a critical step towards protecting staff from exposure and inadvertently transmitting COVID to others. And she’s not the only one doing it. Community pharmacists across the country are tapping their networks to share best practices and learn from one another as the profession adapts to new evidence and needs.",{"type":15,"attrs":657,"content":658},{"textAlign":53},[659],{"text":660,"type":354},"Pharmacists began taking medication histories by phone rather than face-to-face at a time when there was a PPE shortage, and parking lot drive-thru counselling by pharmacists helped relay valuable medication information on discharge when visitors weren’t allowed inside. Alice underlines the importance of cultivating a safety culture where people can feel safe to share their good catches and errors so others can learn from them.",{"type":554,"attrs":662,"content":663},{"level":556,"textAlign":53},[664],{"text":665,"type":354,"marks":666},"All for one and one for all",[667],{"type":562},{"type":15,"attrs":669,"content":670},{"textAlign":53},[671],{"text":672,"type":354},"Great hockey teams will tell you that it takes a team effort to stop pucks from getting into the net. And that all things are difficult until practice makes them easy. A similar 'all for one and one for all' approach can help improve safety in the workplace and build future resilience. And a culture of safety is a key part of healthy work environments that enable staff to deliver safe and high-quality healthcare consistently.",{"type":554,"attrs":674,"content":675},{"level":556,"textAlign":53},[676],{"text":677,"type":354,"marks":678},"Resources",[679],{"type":562},{"type":15,"attrs":681,"content":682},{"textAlign":53},[683],{"text":684,"type":354},"The panel and online participants shared these helpful resources to support safe care practices:",{"type":386,"content":686},[687,707,720,740,753,771,794,816,829],{"type":389,"content":688},[689],{"type":15,"attrs":690,"content":691},{"textAlign":53},[692,694],{"text":693,"type":354},"Addressing the psychological safety of healthcare workers: ",{"text":695,"type":354,"marks":696},"Creating a Safe Space: Psychological Safety of Healthcare Workers (Peer to Peer Support and Other Support Models)",[697],{"type":501,"attrs":698},{"href":699,"uuid":700,"anchor":53,"custom":701,"target":529,"linktype":530,"story":702},"/resources/webinar-series-creating-a-safe-space-psychological-health-and-safety-of-healthcare-workers","42ebec01-3bd4-47e7-b41f-68bdb7f33e1f",{},{"name":703,"id":704,"uuid":700,"slug":705,"url":706,"full_slug":706,"_stopResolving":299},"Webinar Series - Creating a Safe Space: Psychological Health and Safety of Healthcare Workers",113880532856356,"webinar-series-creating-a-safe-space-psychological-health-and-safety-of-healthcare-workers","resources/webinar-series-creating-a-safe-space-psychological-health-and-safety-of-healthcare-workers",{"type":389,"content":708},[709],{"type":15,"attrs":710,"content":711},{"textAlign":53},[712,714],{"text":713,"type":354},"Mental Health Commission of Canada, National Standard for Psychological Health and Safety in the Workplace: ",{"text":715,"type":354,"marks":716},"Implementing the Standard - Mental Health Commission of Canada",[717],{"type":501,"attrs":718},{"href":719,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://mentalhealthcommission.ca/implementing-the-standard/",{"type":389,"content":721},[722],{"type":15,"attrs":723,"content":724},{"textAlign":53},[725,738],{"text":726,"type":354,"marks":727},"TeamSTEPPS Canada™,",[728],{"type":501,"attrs":729},{"href":730,"uuid":731,"anchor":53,"custom":732,"target":529,"linktype":530,"story":733},"/programs/teamstepps-canada-essentials-course","720a78fc-d35b-414e-b405-0133f5dac601",{},{"name":734,"id":735,"uuid":731,"slug":736,"url":737,"full_slug":737,"_stopResolving":299},"TeamSTEPPS Canada Essentials Course",123451310290124,"teamstepps-course","programs/teamstepps-course",{"text":739,"type":354},"an evidence-based teamwork system program to enhance collaboration and communication to relating to patient safety.",{"type":389,"content":741},[742],{"type":15,"attrs":743,"content":744},{"textAlign":53},[745,747],{"text":746,"type":354},"OECD working paper: ",{"text":748,"type":354,"marks":749},"The economics of patient safety Part IV: Safety in the workplace : Occupational safety as the bedrock of resilient health systems | OECD Health Working Papers | OECD iLibrary (oecd-ilibrary.org)",[750],{"type":501,"attrs":751},{"href":752,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.oecd-ilibrary.org/social-issues-migration-health/the-economics-of-patient-safety-part-iv-safety-in-the-workplace_b25b8c39-en",{"type":389,"content":754},[755],{"type":15,"attrs":756,"content":757},{"textAlign":53},[758],{"text":759,"type":354,"marks":760},"Policy guidance for the reintegration of caregivers as essential care partners",[761],{"type":501,"attrs":762},{"href":763,"uuid":764,"anchor":53,"custom":765,"target":529,"linktype":530,"story":766},"/resources/policy-guidance-for-the-reintegration-of-caregivers-as-essential-care-partners","381ff9a6-861d-4c23-812e-b5dde2531499",{},{"name":767,"id":768,"uuid":764,"slug":769,"url":770,"full_slug":770,"_stopResolving":299},"Policy Guidance for the Reintegration of Caregivers as Essential Care Partners",113880232693205,"policy-guidance-for-the-reintegration-of-caregivers-as-essential-care-partners","resources/policy-guidance-for-the-reintegration-of-caregivers-as-essential-care-partners",{"type":389,"content":772},[773],{"type":15,"attrs":774,"content":775},{"textAlign":53},[776,778,784,786,792],{"text":777,"type":354},"ISMP Canada issues safety bulletins to share key learnings from incidents reported by healthcare providers and consumers. Check out the recently issues ",{"text":779,"type":354,"marks":780},"discharge education ",[781],{"type":501,"attrs":782},{"href":783,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.ismp-canada.org/download/safetyBulletins/2020/ISMPCSB2020-i2-VirtualBPMHDischargeEducation.pdf",{"text":785,"type":354},"and ",{"text":787,"type":354,"marks":788},"expired vaccines ",[789],{"type":501,"attrs":790},{"href":791,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.ismp-canada.org/download/safetyBulletins/2021/ISMPCSB2021-i11-HYDROmorphone-label.pdf",{"text":793,"type":354},"bulletins.",{"type":389,"content":795},[796],{"type":15,"attrs":797,"content":798},{"textAlign":53},[799,801,807,808,814],{"text":800,"type":354},"Consumers can share their medication stories to ",{"text":802,"type":354,"marks":803},"www.mederror.ca ",[804],{"type":501,"attrs":805},{"href":806,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.mederror.ca/",{"text":785,"type":354},{"text":809,"type":354,"marks":810},"healthcare providers can share their medication stories here",[811],{"type":501,"attrs":812},{"href":813,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.ismp-canada.org/err_ipr.htm",{"text":815,"type":354},".",{"type":389,"content":817},[818],{"type":15,"attrs":819,"content":820},{"textAlign":53},[821,827],{"text":822,"type":354,"marks":823},"Tend ",[824],{"type":501,"attrs":825},{"href":826,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.tendacademy.ca/",{"text":828,"type":354},"provides education and resources to help professionals understand and address the natural consequences of working in a high-stress and trauma-exposed workplace.",{"type":389,"content":830},[831],{"type":15,"attrs":832,"content":833},{"textAlign":53},[834,836],{"text":835,"type":354},"Video: how hard it is to talk about safety incidents ",{"text":837,"type":354,"marks":838},"Brian Goldman: Doctors make mistakes. Can we talk about that? | TED Talk",[839],{"type":501,"attrs":840},{"href":841,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.ted.com/talks/brian_goldman_doctors_make_mistakes_can_we_talk_about_that",{"type":15,"attrs":843,"content":844},{"textAlign":53},[845],{"text":846,"type":354},"Join us in shaping the future of quality and safety. Together. ",[129,150],"how-patient-safety-starts-with-healthcare-workers","updates/how-patient-safety-starts-with-healthcare-workers",-8320,[],{"parent_slug":295,"umbraco_path":853,"umbraco_uuid":854},"/HealthcareExcellenceCanada/News/PatientSafetyStartsWithHealthcareWorkers","cb0eb32b-f598-4653-b654-27b8e2b48a8a","d0f6c7f4-abba-41f3-baa9-6a267abfe631","2025-12-15T17:39:52.294Z",[],[859],{"path":860,"name":861,"lang":308,"published":299},"actualites-et-perspectives/la-securite-des-patients-commence-par-celle-des-soignants","La sécurité des patients commence par celle des soignants",{"name":863,"created_at":864,"published_at":865,"updated_at":866,"id":867,"uuid":868,"content":869,"slug":1082,"full_slug":1083,"sort_by_date":53,"position":1084,"tag_list":1085,"is_startpage":286,"parent_id":300,"meta_data":1086,"group_id":1089,"first_published_at":1090,"release_id":53,"lang":292,"path":53,"alternates":1091,"default_full_slug":1083,"translated_slugs":1092},"Now’s the time to “press play on safety conversations”","2025-12-15T17:39:53.229Z","2026-02-26T01:33:50.471Z","2026-02-26T01:33:50.503Z",123415729140842,"d0290c7a-e977-4526-af7b-e7e1c1b068dc",{"Seo":870,"seo":873,"_uid":875,"hero":876,"types":890,"topics":891,"Noindex":286,"content":892,"audience":1081,"component":444},[871],{"_uid":872,"Noindex":286,"component":333},"ac54bbb6-9095-46f6-ad74-c45470851b18",{"title":863,"plugin":335,"description":874},"Everyone wants and deserves safe care. Yet with health systems under strain, risks of unintended harm can grow.","4e90187e-9fd3-451e-a1da-659e0f851da5",[877],{"_uid":878,"date":879,"image":880,"title":863,"author":882,"component":346,"description":883},"a061ab33-f34e-4b03-a719-9955ac063914","2022-10-17 00:00",{"id":479,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":480,"copyright":16,"fieldtype":284,"meta_data":881,"is_external_url":286},{"alt":16,"title":16,"source":16,"copyright":16},"Jennifer Zelmer, Jim Silvius",{"type":12,"content":884},[885],{"type":15,"attrs":886,"content":887},{"textAlign":53},[888],{"text":889,"type":354},"Everyone wants and deserves safe care. Yet with health systems under strain, risks of unintended harm can grow. A focus on patient safety – which goes hand-in-hand with the safety of people working in healthcare – is more important than ever.",[246],[76],[893,913,930,952,967,979,993,1023,1037],{"_uid":894,"content":895,"component":442},"942ccfb1-b4d8-4298-88ed-30c5a5fa8b98",[896],{"_uid":897,"content":898,"component":441},"6a99ee5d-efab-4f74-95c6-e2215c8eb909",{"type":12,"content":899},[900],{"type":15,"attrs":901,"content":902},{"textAlign":53},[903,905,911],{"text":904,"type":354},"Safety happens by design, not by luck. This is particularly crucial for older adults who are more likely to experience some types of harm in healthcare. They also tend to ",{"text":906,"type":354,"marks":907},"feel less involved in decision-making and treatment",[908],{"type":501,"attrs":909},{"href":910,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.cihi.ca/en/patient-experience-in-canadian-hospitals-2022/looking-at-prems-through-the-lens-of-health-equity",{"text":912,"type":354}," options than compared to younger counterparts. Particularly if they are thought to have memory changes.",{"id":16,"_uid":914,"items":915,"component":929},"82b9e17c-d0e3-426e-8848-c55313541f49",[916],{"_uid":917,"image":918,"quote":920,"author":927,"component":928,"author_title":16},"93975a18-4efb-4fdf-8d6f-4025002e98ba",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":919},{},{"type":12,"content":921},[922],{"type":15,"attrs":923,"content":924},{"textAlign":53},[925],{"text":926,"type":354},"For instance, when I’m mentoring students, I’ll remind them to speak directly with a patient rather than only asking questions of an accompanying family member.","Jim Silvius","quote-item","quote",{"_uid":931,"content":932,"component":442},"b4bc8d00-40a7-4797-aaff-7ea331dae0e1",[933],{"_uid":934,"content":935,"component":441},"755002fd-0627-40a7-94ef-bc3e550c401e",{"type":12,"content":936},[937,942,947],{"type":15,"attrs":938,"content":939},{"textAlign":53},[940],{"text":941,"type":354},"Together, we can work to create safety, reduce unintended harm, and act on and learn from errors. One way to do this is by Pressing Play on Safety Conversations, the theme of this year’s Canadian Patient Safety Week.",{"type":554,"attrs":943,"content":944},{"level":556,"textAlign":53},[945],{"text":946,"type":354},"What are safety conversations?",{"type":15,"attrs":948,"content":949},{"textAlign":53},[950],{"text":951,"type":354},"Care improves for everyone when we prioritize talking about safety and acting on insights from what we hear. Safety conversations give people involved in care a chance to explore, share, learn or just talk about what matters to them and makes them feel safe. It’s not about additional tasks or projects but rather how we do the work we do. Safety conversations can involve those who are organizing, delivering, seeking, or receiving care, such as healthcare providers, patients and family or other essential care partners.",{"id":16,"_uid":953,"items":954,"component":929},"7deaa0b0-9586-4b16-aafa-dd9b2a0afcb2",[955],{"_uid":956,"image":957,"quote":959,"author":966,"component":928,"author_title":16},"898a3bd0-8dcc-4482-9245-17b0c6095b72",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":958},{},{"type":12,"content":960},[961],{"type":15,"attrs":962,"content":963},{"textAlign":53},[964],{"text":965,"type":354},"A few years ago, I joined a conversation with a relative’s care team prompted by her concerns about her prescribed medications. Together, we spoke about her concerns. Focusing on what mattered to her led to a change in her prescriptions and safer approaches to managing her pain.","Jennifer Zelmer",{"_uid":968,"content":969,"component":442},"12ac5812-9b88-4580-84eb-de3f827e6638",[970],{"_uid":971,"content":972,"component":441},"6d2a90ed-ddf4-4c97-9200-713dd4067759",{"type":12,"content":973},[974],{"type":15,"attrs":975,"content":976},{"textAlign":53},[977],{"text":978,"type":354},"And it needs to feel - and be - safe to have safety conversations for everyone involved! We need to create opportunities, recognize that many people are uncomfortable or afraid of questioning their providers, and invite dialogue and encourage effective responses. In doing so, we need to recognize and adapt to different contexts and needs. Such as whether care is in-person or virtual, whether those having the conversation have just met or have an ongoing relationship grounded in trust, or whether patients and care providers speak different languages or come from different backgrounds.",{"id":16,"_uid":980,"items":981,"component":929},"eacaee37-ba4b-4f00-9570-dc0786bb7940",[982],{"_uid":983,"image":984,"quote":986,"author":927,"component":928,"author_title":16},"57fb6b56-2f76-45b4-9a64-3b6211800eb4",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":985},{},{"type":12,"content":987},[988],{"type":15,"attrs":989,"content":990},{"textAlign":53},[991],{"text":992,"type":354},"All behaviour is communication. Some of the patients I see are no longer able to speak because of cognitive difficulties, but they communicate about what makes them feel safe and what does not in other ways.",{"_uid":994,"content":995,"component":442},"8740dbcf-7069-45fd-ab19-b41ccd4236f1",[996],{"_uid":997,"content":998,"component":441},"bde950ac-15dc-4831-b1ea-db8f15fa7179",{"type":12,"content":999},[1000,1005,1010],{"type":15,"attrs":1001,"content":1002},{"textAlign":53},[1003],{"text":1004,"type":354},"Whenever and wherever care is being provided, consistent and effective safety conversations give everyone a chance to create safety together.",{"type":554,"attrs":1006,"content":1007},{"level":556,"textAlign":53},[1008],{"text":1009,"type":354},"Why have safety conversations?",{"type":15,"attrs":1011,"content":1012},{"textAlign":53},[1013,1015,1022],{"text":1014,"type":354},"Positive safety cultures are better for patients and for people working in healthcare. Organizations with such cultures tend to have ",{"text":1016,"type":354,"marks":1017},"less patient harm and higher staff satisfaction",[1018],{"type":501,"attrs":1019},{"href":1020,"uuid":53,"anchor":53,"custom":1021,"target":504,"linktype":505},"https://www.oecd.org/en/publications/culture-as-a-cure_6ee1aeae-en.html",{},{"text":815,"type":354},{"id":16,"_uid":1024,"items":1025,"component":929},"3ca3be1c-f700-4c3f-808d-474707a46474",[1026],{"_uid":1027,"image":1028,"quote":1030,"author":927,"component":928,"author_title":16},"c102ec8e-1865-496d-a210-0f990d3ea40d",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1029},{},{"type":12,"content":1031},[1032],{"type":15,"attrs":1033,"content":1034},{"textAlign":53},[1035],{"text":1036,"type":354},"Many patients referred to me today are frailer and have had less access to in-person care since the beginning of the pandemic. By asking questions about what matters to them now and acting on their experiences and what I hear, I can offer safer care that reflects their current situation and needs.",{"_uid":1038,"content":1039,"component":442},"65f68fca-4bd8-4b33-84d6-531c6d81f49f",[1040,1051],{"_uid":1041,"content":1042,"component":441},"311900c4-b0bb-4995-aa64-5bc7b69c6c56",{"type":12,"content":1043},[1044,1049],{"type":15,"attrs":1045,"content":1046},{"textAlign":53},[1047],{"text":1048,"type":354},"Safety conversations change the way we think about safety, moving towards a more holistic, shared and consistent view of safety rather than just focusing on past harm. This includes actions that create safety in a proactive and predictive way. Having these conversations helps to reveal varied perspectives on safety and illuminates how people see, experience, and contribute to creating safety. From there, we can begin to understand what harm – as well as feeling and being safe – means to everyone involved and how to make care safer. Equity and respect are foundational to safety.",{"type":15,"attrs":1050},{"textAlign":53},{"_uid":1052,"content":1053,"component":441},"28e0fd84-5ebd-4804-9a08-efd215c9f63a",{"type":12,"content":1054},[1055,1062],{"type":15,"attrs":1056,"content":1057},{"textAlign":53},[1058],{"text":1059,"type":354,"marks":1060},"Jennifer Zelmer is President and CEO of Healthcare Excellence Canada.",[1061],{"type":545},{"type":15,"attrs":1063,"content":1064},{"textAlign":53},[1065,1069,1077],{"text":1066,"type":354,"marks":1067},"Jim Silvius is a geriatrician and a founding member of the ",[1068],{"type":545},{"text":1070,"type":354,"marks":1071},"Canadian Medication Appropriateness and Deprescribing Network",[1072,1076],{"type":501,"attrs":1073},{"href":1074,"uuid":53,"anchor":53,"custom":1075,"target":504,"linktype":505},"https://www.deprescribingnetwork.ca/",{},{"type":545},{"text":1078,"type":354,"marks":1079}," (CADeN)",[1080],{"type":545},[115,143,122,129,136,150,157],"now-s-the-time-to-press-play-on-safety-conversations","updates/now-s-the-time-to-press-play-on-safety-conversations",-8340,[],{"parent_slug":295,"umbraco_path":1087,"umbraco_uuid":1088},"/HealthcareExcellenceCanada/News/NowSTheTimeToPressPlayOnSafetyConversations","cc490555-40e5-45fc-8113-73679b8aa1ed","b56bfb5f-c048-46ed-9657-35be27c9e666","2025-12-15T17:39:53.314Z",[],[1093],{"path":1094,"name":1095,"lang":308,"published":299},"actualites-et-perspectives/securite-c-est-le-moment-de-lancer-la-discussion","Sécurité : c’est le moment de lancer la discussion",{"name":1097,"created_at":1098,"published_at":1099,"updated_at":1100,"id":1101,"uuid":1102,"content":1103,"slug":1307,"full_slug":1308,"sort_by_date":53,"position":1309,"tag_list":1310,"is_startpage":286,"parent_id":300,"meta_data":1311,"group_id":1314,"first_published_at":1315,"release_id":53,"lang":292,"path":53,"alternates":1316,"default_full_slug":1308,"translated_slugs":1317},"Healthcare Excellence Canada and Canadian Partnership Against Cancer support communities across Canada to improve access to palliative care","2025-12-15T17:39:54.195Z","2026-02-26T01:54:47.526Z","2026-02-26T01:54:47.559Z",123415733109867,"8523df6b-c72e-48a0-96bf-e5f5e585ec60",{"seo":1104,"_uid":1106,"hero":1107,"types":1118,"topics":1119,"Noindex":286,"content":1120,"audience":1306,"component":444},{"title":1097,"plugin":335,"description":1105},"Healthcare Excellence Canada and Canadian Partnership Against Cancer support communities across Canada to improve access to palliative care.","f3952ec3-1a8b-4658-823f-ce1f3740ce49",[1108],{"_uid":1109,"date":1110,"image":1111,"title":1097,"author":16,"component":346,"description":1112},"96564c1c-7b9c-44e9-81ed-fac6d0ecb3ac","2024-03-21 00:00",{"id":343,"filename":344,"fieldtype":284},{"type":12,"content":1113},[1114],{"type":15,"attrs":1115,"content":1116},{"textAlign":53},[1117],{"text":1105,"type":354},[253],[46,76],[1121],{"_uid":1122,"content":1123,"component":442},"a4e84c23-656a-403e-8e58-a693b7704f15",[1124],{"_uid":1125,"content":1126,"component":441},"c119e410-e5d9-4510-823f-306d0acda7e2",{"type":12,"content":1127},[1128,1133,1138,1143,1166,1171,1176,1181,1186,1191,1228,1256,1275,1282,1287,1294],{"type":15,"attrs":1129,"content":1130},{"textAlign":53},[1131],{"text":1132,"type":354},"Healthcare Excellence Canada (HEC) and the Canadian Partnership Against Cancer (the Partnership) today announced 13 additional communities invited to join the Improving Equity in Access to Palliative Care collaborative.",{"type":15,"attrs":1134,"content":1135},{"textAlign":53},[1136],{"text":1137,"type":354},"These teams will join the 10 communities that have been participating in and shaping the collaborative since 2022.",{"type":15,"attrs":1139,"content":1140},{"textAlign":53},[1141],{"text":1142,"type":354},"Between 2022 and 2026, HEC and the Partnership are providing funding and support to these communities to implement leading and innovative practices to help people experiencing homelessness or vulnerable housing to access palliative care when and where they need it most.",{"type":15,"attrs":1144,"content":1145},{"textAlign":53},[1146,1148,1155,1157,1164],{"text":1147,"type":354},"“Palliative care is a critical part of Canada’s health care system, improving the quality of life of many people with serious illness for as long as possible” said the Honourable Mark Holland, Minister of Health. “I am delighted to see new communities joining this important initiative by Healthcare Excellence Canada and the Canadian Partnership Against Cancer. This initiative supports progress toward the objectives of the ",{"text":1149,"type":354,"marks":1150},"Framework on Palliative Care in Canada",[1151],{"type":501,"attrs":1152},{"href":1153,"uuid":53,"anchor":53,"custom":1154,"target":504,"linktype":505},"https://www.canada.ca/en/health-canada/services/health-care-system/reports-publications/palliative-care/framework-palliative-care-canada.html",{},{"text":1156,"type":354}," and the federal ",{"text":1158,"type":354,"marks":1159},"Action Plan on Palliative Care,",[1160],{"type":501,"attrs":1161},{"href":1162,"uuid":53,"anchor":53,"custom":1163,"target":504,"linktype":505},"https://www.canada.ca/en/health-canada/services/health-care-system/reports-publications/palliative-care/action-plan-palliative-care.html",{},{"text":1165,"type":354}," which highlight the importance of improving access to palliative care for underserved populations.”",{"type":15,"attrs":1167,"content":1168},{"textAlign":53},[1169],{"text":1170,"type":354},"People experiencing homelessness or vulnerable housing have unequal access to safe, high-quality healthcare. They often experience worse health outcomes compared to the general population, with substantially greater risk of disease, illness and death. While many current models of palliative care don’t consider the unique challenges faced by this population, innovative models are helping to improve equity in access to care.",{"type":15,"attrs":1172,"content":1173},{"textAlign":53},[1174],{"text":1175,"type":354},"“HEC is excited to partner with 13 new communities through the Improving Equity in Access to Palliative Care collaborative, where they will join and contribute to the meaningful equity-oriented work underway,” said Jennifer Zelmer, President and CEO of HEC. “Since 2022, 10 communities have worked hard to help more people get the safe, high-quality care they deserve, and the expansion of the collaborative will extend this work’s reach.”",{"type":15,"attrs":1177,"content":1178},{"textAlign":53},[1179],{"text":1180,"type":354},"The communities participating in Improving Equity in Access to Palliative Care span eight provinces and bring diverse perspectives to the collaborative.",{"type":15,"attrs":1182,"content":1183},{"textAlign":53},[1184],{"text":1185,"type":354},"“We congratulate the 13 new communities who will be contributing their time, expertise, and lived experience to the Improving Equity in Access to Palliative Care collaborative,” said Dr. Craig Earle, CEO of the Canadian Partnership Against Cancer. “Understanding and prioritizing how safe, high-quality care can be delivered for people experiencing homelessness or vulnerable housing is a core aspect of health equity. We are excited to see how these new teams, along with the first 10 communities, will contribute to the important work of developing equitable, community-based and innovative ways of providing care.”",{"type":15,"attrs":1187,"content":1188},{"textAlign":53},[1189],{"text":1190,"type":354},"Participating communities will have the opportunity to:",{"type":386,"content":1192},[1193,1200,1207,1214,1221],{"type":389,"content":1194},[1195],{"type":15,"attrs":1196,"content":1197},{"textAlign":53},[1198],{"text":1199,"type":354},"Receive funding of up to $100,000.",{"type":389,"content":1201},[1202],{"type":15,"attrs":1203,"content":1204},{"textAlign":53},[1205],{"text":1206,"type":354},"Participate in learning and networking opportunities with peers and experts.",{"type":389,"content":1208},[1209],{"type":15,"attrs":1210,"content":1211},{"textAlign":53},[1212],{"text":1213,"type":354},"Build capabilities to co-design, implement, measure and evaluate palliative care solutions and approaches.",{"type":389,"content":1215},[1216],{"type":15,"attrs":1217,"content":1218},{"textAlign":53},[1219],{"text":1220,"type":354},"Create and support meaningful partnerships with people with lived and living experience of homelessness or vulnerable housing, and First Nations, Inuit and Métis communities.",{"type":389,"content":1222},[1223],{"type":15,"attrs":1224,"content":1225},{"textAlign":53},[1226],{"text":1227,"type":354},"Guide and inform the development of resources to support strategic partnerships and improve equity in access to palliative approaches to care.",{"type":15,"attrs":1229,"content":1230},{"textAlign":53},[1231,1233,1246,1248,1254],{"text":1232,"type":354},"Improving Equity in Access to Palliative Care is part of HEC’s work to spread innovations that bring ",{"text":1234,"type":354,"marks":1235},"care into community ",[1236],{"type":501,"attrs":1237},{"href":1238,"uuid":1239,"anchor":53,"custom":1240,"target":529,"linktype":530,"story":1241},"/about-us/our-strategy","11dc12df-642c-41f2-8ded-5fc599e84e2f",{},{"name":1242,"id":1243,"uuid":1239,"slug":1244,"url":1245,"full_slug":1245,"_stopResolving":299},"Our Strategy",134433951389266,"our-strategy","about-us/our-strategy",{"text":1247,"type":354},"and the Partnership’s work to support innovative ",{"text":1249,"type":354,"marks":1250},"models of care",[1251],{"type":501,"attrs":1252},{"href":1253,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.partnershipagainstcancer.ca/topics/models-of-care/models-of-care-summary/",{"text":1255,"type":354}," that improve access to palliative care.",{"type":15,"attrs":1257,"content":1258},{"textAlign":53},[1259,1261,1274],{"text":1260,"type":354},"Learn more about the ",{"text":1262,"type":354,"marks":1263},"program",[1264],{"type":501,"attrs":1265},{"href":1266,"uuid":1267,"anchor":53,"custom":1268,"target":529,"linktype":530,"story":1269},"/programs/improving-equity-in-access-to-palliative-care","a57a448f-4a8b-4c06-b2ad-a5872f325f97",{},{"name":1270,"id":1271,"uuid":1267,"slug":1272,"url":1273,"full_slug":1273,"_stopResolving":299},"Improving Equity in Access to Palliative Care",123451147150517,"improving-equity-in-access-to-palliative-care","programs/improving-equity-in-access-to-palliative-care",{"text":815,"type":354},{"type":554,"attrs":1276,"content":1277},{"level":556,"textAlign":53},[1278],{"text":1279,"type":354,"marks":1280},"About Healthcare Excellence Canada",[1281],{"type":562},{"type":15,"attrs":1283,"content":1284},{"textAlign":53},[1285],{"text":1286,"type":354},"Healthcare Excellence Canada works with partners to spread innovation, build capability, and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaboration with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence. Launched in 2021, HEC brings together the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement. HEC is an independent, not-for-profit charity funded primarily by Health Canada. The views expressed herein do not necessarily represent the views of Health Canada.",{"type":554,"attrs":1288,"content":1289},{"level":556,"textAlign":53},[1290],{"text":1291,"type":354,"marks":1292},"About the Canadian Partnership Against Cancer",[1293],{"type":562},{"type":15,"attrs":1295,"content":1296},{"textAlign":53},[1297,1299,1305],{"text":1298,"type":354},"As steward of the Canadian Strategy for Cancer Control (the Strategy), the Canadian Partnership Against Cancer (the Partnership) receives ongoing funding from Health Canada to work with provincial and territorial ministries of health and their cancer programs, health system leaders and clinicians, and people affected by cancer across Canada to implement the Strategy to improve cancer outcomes for all people in Canada. Learn more at ",{"text":1300,"type":354,"marks":1301},"www.partnershipagainstcancer.ca",[1302],{"type":501,"attrs":1303},{"href":1304,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"http://www.partnershipagainstcancer.ca/",{"text":815,"type":354},[115,150,143,122],"healthcare-excellence-canada-and-canadian-partnership-against-cancer-support-communities-across-canada-to-improve-access-to-palliative-care","updates/healthcare-excellence-canada-and-canadian-partnership-against-cancer-support-communities-across-canada-to-improve-access-to-palliative-care",-8360,[],{"parent_slug":295,"umbraco_path":1312,"umbraco_uuid":1313},"/HealthcareExcellenceCanada/News/IEAPCTeamsAnnouncement","d491bdfa-6518-4bdb-93a8-7fe4448c72c3","acea6a03-03cf-40d4-b7aa-d35603ba6f9f","2025-12-15T17:39:54.287Z",[],[1318],{"path":1319,"name":1320,"lang":308,"published":299},"actualites-et-perspectives/excellence-en-sante-canada-et-le-partenariat-canadien-contre-le-cancer-soutiennent-les-communautes-de-partout-au-pays-qui-oeuvrent-pour-ameliorer-l-acces-aux-soins-palliatifs","Excellence en santé Canada et le Partenariat canadien contre le cancer soutiennent les communautés de partout au pays qui œuvrent pour améliorer l’accès aux soins palliatifs",{"name":1322,"created_at":1323,"published_at":1324,"updated_at":1325,"id":1326,"uuid":1327,"content":1328,"slug":1593,"full_slug":1594,"sort_by_date":53,"position":1595,"tag_list":1596,"is_startpage":286,"parent_id":300,"meta_data":1597,"group_id":1600,"first_published_at":1601,"release_id":53,"lang":292,"path":53,"alternates":1602,"default_full_slug":1594,"translated_slugs":1603},"Working together to improve patient safety","2025-12-15T17:39:55.159Z","2026-02-26T01:32:47.819Z","2026-02-26T01:32:47.840Z",123415737037932,"e33da6aa-e321-4c17-aeb2-f8cc62dde653",{"seo":1329,"_uid":1331,"hero":1332,"types":1342,"topics":1343,"Noindex":286,"content":1344,"audience":1592,"component":444},{"title":1322,"plugin":335,"description":1330},"As World Patient Safety Day approaches on September 17, this year’s theme of “Engaging Patients for Patient Safety” highlights the vital role patients, families and essential care partners play in the safety of healthcare. In the spirit of this year’s theme, we as patient partners are sharing our reflections and identifying opportunities to make care as safe and high-quality as possible.","3f7f1dd6-41e7-4c54-a7d1-88e6cd519d00",[1333],{"_uid":1334,"date":1335,"image":1336,"title":1322,"author":1341,"component":346,"description":1330},"a7a50be1-e38b-4ce3-8c88-af142ca2f2ce","2023-09-14 00:00",{"id":1337,"alt":1338,"title":16,"source":16,"filename":1339,"copyright":16,"fieldtype":284,"meta_data":1340},114295431703445,"Alies Maybee (Patient Advisors Network), Kathy Kovacs Burns (Patients for Patient Safety Canada), and Adrienne Zarem (Healthcare Excellence Canada)","https://a-ca.storyblok.com/f/850807391887861/22d93a12a1/2023-blog-wpsd-banner.png",{"alt":1338,"title":16,"source":16,"copyright":16},"Alies Maybee (Patient Advisors Network), Kathy Kovacs Burns (Patients for Patient Safety Canada) and Adrienne Zarem (Healthcare Excellence Canada)",[246],[76],[1345],{"_uid":1346,"content":1347,"component":442},"ec974aee-5a20-495b-af20-87966c6108c0",[1348],{"_uid":1349,"content":1350,"component":441},"9a325b07-eb28-47b9-bcbb-bc56c2304c9b",{"type":12,"content":1351},[1352,1357,1385,1390,1411,1435,1444,1460,1465,1470,1479,1487,1492,1497,1506,1514,1523,1528,1533,1541,1550,1555,1568,1576,1584],{"type":15,"attrs":1353,"content":1354},{"textAlign":53},[1355],{"text":1356,"type":354},"Our healthcare system depends on everyone, at all levels, working together to provide safe and high-quality care. We know when we work together, our outcomes improve and we have more positive experiences in the system. We also know staff feel more positive about their work when they engage meaningfully with us. Many patients receive safe and high-quality care, and we hope this type of collaborative care centered on our needs continue to spread.",{"type":15,"attrs":1358,"content":1359},{"textAlign":53},[1360,1362,1375,1377,1383],{"text":1361,"type":354},"But we are not naïve. Our systems remain unsafe. We know many patients also ",{"text":1363,"type":354,"marks":1364},"experience harm",[1365],{"type":501,"attrs":1366},{"href":1367,"uuid":1368,"anchor":53,"custom":1369,"target":529,"linktype":530,"story":1370},"/updates/new-data-shows-that-a-focus-on-patient-safety-is-more-important-than-ever","77aabc15-3b16-419c-8ae7-11eb2390cc5f",{},{"name":1371,"id":1372,"uuid":1368,"slug":1373,"url":1374,"full_slug":1374,"_stopResolving":299},"New data shows that a focus on patient safety is more important than ever",123415783179383,"new-data-shows-that-a-focus-on-patient-safety-is-more-important-than-ever","updates/new-data-shows-that-a-focus-on-patient-safety-is-more-important-than-ever",{"text":1376,"type":354},", both physical and psychological, across all parts of the health system. Our current approach to patient safety has brought us only so far. We need to think and ",{"text":1378,"type":354,"marks":1379},"act differently",[1380],{"type":501,"attrs":1381},{"href":1382,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.who.int/teams/integrated-health-services/patient-safety/policy/global-patient-safety-action-plan",{"text":1384,"type":354},". Everyone has a role to play in patient safety. To create a safer system, it is essential to engage with us meaningfully and consistently as partners.",{"type":554,"attrs":1386,"content":1387},{"level":556,"textAlign":53},[1388],{"text":1389,"type":354},"A shared responsibility",{"type":15,"attrs":1391,"content":1392},{"textAlign":53},[1393,1395,1401,1403,1409],{"text":1394,"type":354},"Care isn’t a one-sided journey. We see how shifting the system from care designed for patients to care designed with patients improves ",{"text":1396,"type":354,"marks":1397},"outcomes",[1398],{"type":501,"attrs":1399},{"href":1400,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://a-ca.storyblok.com/f/850807391887861/9b30beef60/engagingpatientsinpatientsafety-en-2020-final-ua.pdf",{"text":1402,"type":354},", enhances ",{"text":1404,"type":354,"marks":1405},"experiences",[1406],{"type":501,"attrs":1407},{"href":1408,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://nam.edu/wp-content/uploads/2017/01/Harnessing-Evidence-and-Experience-to-Change-Culture-A-Guiding-Framework-for-Patient-and-Family-Engaged-Care.pdf",{"text":1410,"type":354},", and fosters trust and relationships between patients and the care team.",{"type":15,"attrs":1412,"content":1413},{"textAlign":53},[1414,1418,1420,1433],{"text":1415,"type":354,"marks":1416},"Kathy",[1417],{"type":562},{"text":1419,"type":354},": Most healthcare settings are short-staffed. Time constraints and high patient volumes negatively affect the quality of communication between healthcare providers and their patients. But even small acts can make a difference. A 20 to 30-second check-in with patients to see how things are going, or an invitation for patients to ask questions go a long way in empowering patients. On the patient side, ",{"text":1421,"type":354,"marks":1422},"preparing questions in advance",[1423],{"type":501,"attrs":1424},{"href":1425,"uuid":1426,"anchor":53,"custom":1427,"target":529,"linktype":530,"story":1428},"/resources/press-play-on-safety-conversations","8bfabfa7-f747-43df-8077-20b3179cfae0",{},{"name":1429,"id":1430,"uuid":1426,"slug":1431,"url":1432,"full_slug":1432,"_stopResolving":299},"Press Play on Safety Conversations",113880370183668,"press-play-on-safety-conversations","resources/press-play-on-safety-conversations",{"text":1434,"type":354}," and being proactive help patients make the most of their appointments to make informed decisions.",{"type":15,"attrs":1436,"content":1437},{"textAlign":53},[1438,1442],{"text":1439,"type":354,"marks":1440},"Alies",[1441],{"type":562},{"text":1443,"type":354},": Providers should also welcome patients who search through online sources (such as Google) to understand their care. It starts a conversation between the provider and the patient. By holding space for dialogue, patients start to share in their health decisions and take responsibility for their care, treatment and the risks involved. This opportunity to address misinformation or disinformation helps move patients away from unsafe decisions to provider-informed decisions.",{"type":15,"attrs":1445,"content":1446},{"textAlign":53},[1447,1450,1452,1458],{"text":1415,"type":354,"marks":1448},[1449],{"type":562},{"text":1451,"type":354},": Patients advocating for themselves and asking questions about their care and treatment are opportunities to minimize risks. Good care is ",{"text":1453,"type":354,"marks":1454},"safe care",[1455],{"type":501,"attrs":1456},{"href":1457,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://a-ca.storyblok.com/f/850807391887861/bc9df4166f/20220525-howsafeisyourcare-final-en.pdf",{"text":1459,"type":354},". When communication and trust between providers and patients shut down, care suffers. We saw this during the pandemic when restrictions limited people’s access to care (like going to emergency departments), or made people feel unsafe about going for in-person care.",{"type":554,"attrs":1461,"content":1462},{"level":556,"textAlign":53},[1463],{"text":1464,"type":354},"Inviting patient partners",{"type":15,"attrs":1466,"content":1467},{"textAlign":53},[1468],{"text":1469,"type":354},"By inviting diverse perspectives into decision-making, we design an environment of safer care. Purposeful patient engagement is fundamental to transforming the health system. We as patients, caregivers and community members offer lived experience expertise that leads to sustainable improvements in quality and safety of care.",{"type":15,"attrs":1471,"content":1472},{"textAlign":53},[1473,1477],{"text":1474,"type":354,"marks":1475},"Adrienne",[1476],{"type":562},{"text":1478,"type":354},": My child was a flight risk whenever we were in care settings. If providers didn’t invite me to share this information, they likely would find themselves in unsafe situations where my child would run off. Creating an environment of safer care means having providers who not only value our perspectives but who actively invite us to share relevant information and be part of the circle of care.",{"type":15,"attrs":1480,"content":1481},{"textAlign":53},[1482,1485],{"text":1439,"type":354,"marks":1483},[1484],{"type":562},{"text":1486,"type":354},": Beyond inclusion, we also need to train patient partners with the knowledge they need to contribute. Otherwise, it can be a 10-year learning loop as it was in my experience. This includes understanding the nuances and structures of the system – from patient and provider workflows to the complaint mechanism of healthcare settings.",{"type":554,"attrs":1488,"content":1489},{"level":556,"textAlign":53},[1490],{"text":1491,"type":354},"Encouraging a culture of learning",{"type":15,"attrs":1493,"content":1494},{"textAlign":53},[1495],{"text":1496,"type":354},"We know a culture of safety is a culture of learning. By encouraging curiosity and exploration, organizational leaders can cultivate these environments in our health systems.",{"type":15,"attrs":1498,"content":1499},{"textAlign":53},[1500,1504],{"text":1501,"type":354,"marks":1502},"Alies: ",[1503],{"type":562},{"text":1505,"type":354},"Unsafe care goes beyond patient safety incidents. It also comes from structures and culture – like the culture of blame and shame – that cause harm. This culture is a safety issue because not accepting failure means higher risks of repeating mistakes and reduces chances for learning.",{"type":15,"attrs":1507,"content":1508},{"textAlign":53},[1509,1512],{"text":1474,"type":354,"marks":1510},[1511],{"type":562},{"text":1513,"type":354},": In addition, the language of complaints tends to be cast as negative. But if we reframe complaints into useful information that can improve the system, we start creating a culture of safety (“We need your input” versus “We’ll accept your complaint”).",{"type":15,"attrs":1515,"content":1516},{"textAlign":53},[1517,1521],{"text":1518,"type":354,"marks":1519},"Kathy: ",[1520],{"type":562},{"text":1522,"type":354},"Perspective matters. How do we prevent safety incidents from happening again? We want to learn from these lessons. Engaging openly and proactively in these conversations are ways to reduce the risk of harm. It’s a way to shift the culture from one of blame towards a culture of learning and harm prevention.",{"type":554,"attrs":1524,"content":1525},{"level":556,"textAlign":53},[1526],{"text":1527,"type":354},"Systemic changes for safer care",{"type":15,"attrs":1529,"content":1530},{"textAlign":53},[1531],{"text":1532,"type":354},"Our health systems work best when providers have all the information needed to support a patient’s care. We feel particularly vulnerable when transitioning from one part of the system to another, or even from one provider to another, because the flow of health data is at times inadequate.",{"type":15,"attrs":1534,"content":1535},{"textAlign":53},[1536,1539],{"text":1501,"type":354,"marks":1537},[1538],{"type":562},{"text":1540,"type":354},"When providers lack complete data when making diagnostic and treatment decisions, our safety is at risk. There are concrete ways to improve care from updating privacy laws to adopting standards for data sharing across our health systems. These changes support us as we move from care site to care site or provider to provider.",{"type":15,"attrs":1542,"content":1543},{"textAlign":53},[1544,1548],{"text":1545,"type":354,"marks":1546},"Adrienne: ",[1547],{"type":562},{"text":1549,"type":354},"Providers need others to help create a safe environment. When information flows between a unified care team, we cultivate safer care.",{"type":554,"attrs":1551,"content":1552},{"level":556,"textAlign":53},[1553],{"text":1554,"type":354},"Understanding broader forms of harm",{"type":15,"attrs":1556,"content":1557},{"textAlign":53},[1558,1560,1566],{"text":1559,"type":354},"To create safe environments, we need to expand our own understanding of harm. Engaging patients for patient safety means seeking out patient experiences and understanding what harm and safety means from our perspectives. Many recent examples highlight how cultural safety is patient safety. Stories like that of ",{"text":1561,"type":354,"marks":1562},"Joyce Echaquan",[1563],{"type":501,"attrs":1564},{"href":1565,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"https://www.cfpc.ca/en/news-and-events/news-events/news-events/news-releases/2022/remembering-joyce-echaquan",{"text":1567,"type":354},", an Atikamekw First Nation woman who died in a hospital due to racism, painfully illustrates how patient harm exists in many forms.",{"type":15,"attrs":1569,"content":1570},{"textAlign":53},[1571,1574],{"text":1501,"type":354,"marks":1572},[1573],{"type":562},{"text":1575,"type":354},"If we want a system that is safe for all, we need to understand the ways in which care is impacted by racism and other forms of discrimination. We need to elevate voices of those who routinely suffer harms due to an aspect of who they are – culture, colour, gender, language, etc. If we design a system according to the needs of those who experience discrimination, oppression and resulting lack of access to safe care, then the system will be safer for all.",{"type":15,"attrs":1577,"content":1578},{"textAlign":53},[1579,1582],{"text":1545,"type":354,"marks":1580},[1581],{"type":562},{"text":1583,"type":354},"We also need to recognize implicit and unconscious bias. Even those who do not see themselves as having these biases can unconsciously act in a way that causes harm.",{"type":15,"attrs":1585,"content":1586},{"textAlign":53},[1587,1590],{"text":1518,"type":354,"marks":1588},[1589],{"type":562},{"text":1591,"type":354},"It goes back to putting the patient at the centre of care and supporting them to openly communicate what safe care looks like for them. Care can only be deemed to be culturally safe by the recipient of care. It's not about care providers needing to understand everything about how a patient identifies (for example gender, ethnicity, spirituality, etc.) but about creating an environment and relationship which allows for open and respectful communication. Using this approach allows providers to actively work to respect their patients’ uniqueness while providing safe and appropriate care.",[115,143,122,129,136,150],"working-together-to-improve-patient-safety","updates/working-together-to-improve-patient-safety",-8380,[],{"parent_slug":295,"umbraco_path":1598,"umbraco_uuid":1599},"/HealthcareExcellenceCanada/News/WorkingTogetherToImprovePatientSafety","d4c0e1c3-1062-4d91-82a3-b1199064f1b1","ad37821b-7d27-4d50-a42e-b83727ecdb92","2025-12-15T17:39:55.222Z",[],[1604],{"path":1605,"name":1606,"lang":308,"published":299},"actualites-et-perspectives/oeuvrer-ensemble-pour-ameliorer-la-securite-des-patients","Œuvrer ensemble pour améliorer la sécurité des patients",{"name":1608,"created_at":1609,"published_at":1610,"updated_at":1611,"id":1612,"uuid":1613,"content":1614,"slug":1736,"full_slug":1737,"sort_by_date":53,"position":1738,"tag_list":1739,"is_startpage":286,"parent_id":300,"meta_data":1740,"group_id":1743,"first_published_at":1744,"release_id":53,"lang":292,"path":53,"alternates":1745,"default_full_slug":1737,"translated_slugs":1746},"What’s in a name?","2025-12-15T17:39:56.103Z","2026-02-26T01:32:04.281Z","2026-02-26T01:32:04.309Z",123415740888173,"553da19a-fdd7-4e7d-919b-8d151772c8df",{"Seo":1615,"seo":1618,"_uid":1621,"hero":1622,"types":1637,"topics":1638,"Noindex":286,"content":1639,"audience":1735,"component":444},[1616],{"_uid":1617,"Noindex":286,"component":333},"776fcfc5-1af0-4292-b6dd-a33186b6f945",{"title":1619,"plugin":335,"description":1620},"What’s in a name","In the end, it all boils down to finding a name that reflects and honours all of this. True, a name that does not make you who you are, but when brought to life with partners, it definitely sets you in the right direction to begin to make a name for this organization that includes all of us. Because of who we are, what we will do – and mostly, how we will do it.","a4508e1e-65e2-420d-993a-b714b400f8a5",[1623],{"_uid":1624,"date":1625,"image":1626,"title":1608,"author":1630,"component":346,"description":1631},"8414e008-ce4c-4527-aba4-a50320809142","2021-02-03 00:00",{"id":1627,"alt":966,"title":16,"source":16,"filename":1628,"copyright":16,"fieldtype":284,"meta_data":1629},114295279999813,"https://a-ca.storyblok.com/f/850807391887861/746c4084c2/jz-newsblock-12.png",{"alt":966,"title":16,"source":16,"copyright":16},"Jennifer Zelmer, President and CEO",{"type":12,"content":1632},[1633],{"type":15,"attrs":1634,"content":1635},{"textAlign":53},[1636],{"text":1620,"type":354},[246],[76],[1640],{"_uid":1641,"content":1642,"component":442},"807ae52a-5282-4e11-a5e9-7e8bd0accee5",[1643],{"_uid":1644,"content":1645,"component":441},"94934105-847e-487a-bd03-5849458bd670",{"type":12,"content":1646},[1647,1654,1659,1664,1669,1674,1681,1686,1691,1730],{"type":15,"attrs":1648,"content":1649},{"textAlign":53},[1650],{"text":1651,"type":354,"marks":1652},"In our case, a lot.",[1653],{"type":562},{"type":15,"attrs":1655,"content":1656},{"textAlign":53},[1657],{"text":1658,"type":354},"On March 2, 2021 it will be my great pleasure to introduce you to the new organization that brings together the Canadian Foundation for Healthcare Improvement and the Canadian Patient Safety Institute. (And not just because we are all very tired of calling ourselves \"the newly amalgamated organization that brings together CFHI and CPSI\"!).",{"type":15,"attrs":1660,"content":1661},{"textAlign":53},[1662],{"text":1663,"type":354},"Working with you as CPSI and CFHI, we achieved a LOT. But we know there is much more to do. And so, we teamed up and together will bring a greater capacity to support you to turn proven innovations into widespread and lasting improvement in patient safety and all the dimensions of healthcare excellence.",{"type":15,"attrs":1665,"content":1666},{"textAlign":53},[1667],{"text":1668,"type":354},"This new organization will have a relentless focus on improving healthcare, with – and for – everyone in Canada.",{"type":15,"attrs":1670,"content":1671},{"textAlign":53},[1672],{"text":1673,"type":354},"When we launch, you will be able to read our story, see the new logo and tagline and hear our new name. Why is the name the most important? Well, in this case, it's not just how you can identify us. It's how you will know who we are, what we believe in and what we are determined to do – together with people like you.",{"type":554,"attrs":1675,"content":1676},{"level":556,"textAlign":53},[1677],{"text":1678,"type":354,"marks":1679},"Would an organization by any other name be the same?",[1680],{"type":562},{"type":15,"attrs":1682,"content":1683},{"textAlign":53},[1684],{"text":1685,"type":354},"We don't think so. Because the journey that brought us to this name is at the core of what that name is. It's a journey that was completed during a global pandemic that reinforced the need for the amalgamation of our two organizations into something greater than the sum of our parts. And it's a journey that was completed together, with you. It includes many (many) people, from across the country, who participated in in-depth interviews, discussion groups, conversations and testing. Patient partners, essential caregivers, Indigenous partners and many other people committed to healthcare quality and safety were extremely generous with their time and provided unparalleled insight and expertise. And staff, Board and working group members were tireless in their commitment to getting this right. The conversations were not always easy. The passion and dedication that drove input was beyond what we would have hoped for.",{"type":15,"attrs":1687,"content":1688},{"textAlign":53},[1689],{"text":1690,"type":354},"In engaging with stakeholders across the country to explore their priorities and how the amalgamated organization can support them, many common themes emerged:",{"type":386,"content":1692},[1693,1699,1706,1712,1718,1724],{"type":389,"content":1694},[1695],{"type":15,"attrs":1696,"content":1697},{"textAlign":53},[1698],{"text":395,"type":354},{"type":389,"content":1700},[1701],{"type":15,"attrs":1702,"content":1703},{"textAlign":53},[1704],{"text":1705,"type":354},"Be clear and focused about our purpose",{"type":389,"content":1707},[1708],{"type":15,"attrs":1709,"content":1710},{"textAlign":53},[1711],{"text":409,"type":354},{"type":389,"content":1713},[1714],{"type":15,"attrs":1715,"content":1716},{"textAlign":53},[1717],{"text":416,"type":354},{"type":389,"content":1719},[1720],{"type":15,"attrs":1721,"content":1722},{"textAlign":53},[1723],{"text":423,"type":354},{"type":389,"content":1725},[1726],{"type":15,"attrs":1727,"content":1728},{"textAlign":53},[1729],{"text":430,"type":354},{"type":15,"attrs":1731,"content":1732},{"textAlign":53},[1733],{"text":1734,"type":354},"Together, we have found that name. And together, we will live up to that name.",[115,143,122,129,136,150,157],"what-s-in-a-name","updates/what-s-in-a-name",-8400,[],{"parent_slug":295,"umbraco_path":1741,"umbraco_uuid":1742},"/HealthcareExcellenceCanada/News/WhatSInAName","d771656c-26b2-4d97-b051-d619b9c26a73","9cb7f376-9f0b-4b81-8be6-b4146d3032aa","2025-12-15T17:39:56.153Z",[],[1747],{"path":1748,"name":1749,"lang":308,"published":299},"actualites-et-perspectives/que-revele-un-nom","Que révèle un nom?",{"name":1751,"created_at":1752,"published_at":1753,"updated_at":1754,"id":1755,"uuid":1756,"content":1757,"slug":1851,"full_slug":1852,"sort_by_date":53,"position":1853,"tag_list":1854,"is_startpage":286,"parent_id":300,"meta_data":1855,"group_id":1858,"first_published_at":1859,"release_id":53,"lang":292,"path":53,"alternates":1860,"default_full_slug":1852,"translated_slugs":1861},"Virtual Engagement – it’s still about relationship building","2025-12-15T17:39:57.137Z","2026-01-14T21:25:09.606Z","2026-01-14T21:25:09.632Z",123415745143918,"c277f947-b1b6-4962-945a-6f141d4c88f4",{"seo":1758,"_uid":1760,"hero":1761,"types":1778,"topics":1779,"content":1780,"audience":1850,"component":444},{"title":1751,"plugin":335,"description":1759},"We were suddenly thrust into a world of living virtually. We were communicating with our colleagues, patient partners, our kids’ schools, our healthcare providers, and even our families in ways that were new and for many, unfamiliar. Our homes became our offices, our schools, our recreation areas. Virtual Engagement – it’s still about relationship building. ","6c500c37-f6fe-434d-a147-b54baab4cfcb",[1762],{"_uid":1763,"date":1764,"image":1765,"title":1751,"author":1770,"component":346,"description":1771},"9f13e11a-0cd5-42e0-9a34-336ccb579608","2021-04-14 00:00",{"id":1766,"alt":1767,"title":16,"source":16,"filename":1768,"copyright":16,"fieldtype":284,"meta_data":1769},114295424314257,"Photo of Isabel Jordan.","https://a-ca.storyblok.com/f/850807391887861/647fc2caec/isabel-jordan-2021-04-14.jpg",{"alt":1767,"title":16,"source":16,"copyright":16},"Isabel Jordan",{"type":12,"content":1772},[1773],{"type":15,"attrs":1774,"content":1775},{"textAlign":53},[1776],{"text":1777,"type":354},"My sense of time has shifted in the past year. I’ve divided things up into the “before-times,” “pre-pandemic,” the “between-times” where we find ourselves now, and the “after-times” to come when we’ll have put the between times behind us.",[246],[32,25],[1781],{"_uid":1782,"content":1783,"component":442},"a75a9ae5-cf59-41ca-895e-c4dccca8e2af",[1784],{"_uid":1785,"content":1786,"component":441},"954474c2-33d1-4bcd-9b7e-c869cc0fc1ed",{"type":12,"content":1787},[1788,1795,1800,1805,1810,1815,1820,1825,1830,1835,1840,1845],{"type":15,"attrs":1789,"content":1790},{"textAlign":53},[1791],{"text":1792,"type":354,"marks":1793},"Isabel Jordan was the Embedded Patient Partner for Healthcare Excellence Canada from November 2019 - March 2021",[1794],{"type":545},{"type":15,"attrs":1796,"content":1797},{"textAlign":53},[1798],{"text":1799,"type":354},"I came to Healthcare Excellence Canada (formerly the Canadian Foundation for Healthcare Improvement) in the “before-times,” and there were assumptions of how my work as embedded patient partner would proceed. My lived experience as a patient as well as my understanding of patient partnership would inform my role in coaching, mentoring and creating resources for HEC to help foster better engagement practices. And then the pandemic came. And then so much changed.",{"type":15,"attrs":1801,"content":1802},{"textAlign":53},[1803],{"text":1804,"type":354},"We were suddenly thrust into a world of living virtually. We were communicating with our colleagues, patient partners, our kids’ schools, our healthcare providers, and even our families in ways that were new and for many, unfamiliar. Our homes became our offices, our schools, our recreation areas. For far too many, the pipeline for virtual connection either didn’t (and still doesn’t) reach their homes or was an economic barrier. The digital divide came into stark reality as those who had access to high-speed, dependable internet connections fared, and continue to fare, so much better than those who didn’t.",{"type":15,"attrs":1806,"content":1807},{"textAlign":53},[1808],{"text":1809,"type":354},"It was against this backdrop that the work I’m passionate about had to “pivot.” A word, that now in its overuse for the changes in our lives creates a visceral, unpleasant response in my body.",{"type":15,"attrs":1811,"content":1812},{"textAlign":53},[1813],{"text":1814,"type":354},"Like everyone else, I had to “pivot” (shudder) my work in patient engagement into the virtual space. Gone were the opportunities to meet folks in-person, have round tables, workshops and in-person meetings. Like everything else in my life, interactions were through the computer screen, through Zoom, through Teams, and through whatever online platform worked. I’d like to say I instinctively knew exactly how to make online engagement opportunities safe and authentic, that I automatically knew how “do engagement” through a screen. But that would be a lie.",{"type":15,"attrs":1816,"content":1817},{"textAlign":53},[1818],{"text":1819,"type":354},"What I knew, was that as we went along, something was missing. Something was different – both as a person who created engagement opportunities and as patient partner who contributed her own lived experience to healthcare research. Honestly, it felt like we were going through the motions but not quite sure where we were going.",{"type":15,"attrs":1821,"content":1822},{"textAlign":53},[1823],{"text":1824,"type":354},"I feel so very fortunate that in my own informal community of practice we began to dialogue about exactly what was different now that we were doing this work virtually. What was missing? Some themes began to emerge.",{"type":15,"attrs":1826,"content":1827},{"textAlign":53},[1828],{"text":1829,"type":354},"The basics of the work remained the same. Patient partnership, patient engagement is built around relationship building and trust. Where trust-based relationships existed before the pandemic, it was much easier to transition to the virtual space. It could certainly be awkward, but connections were already forged. New opportunities were different. Fresh relationships needed new ways to create that trust and transparency. We were treating meetings for patient engagement the same way we were treating any other meetings and that was a mistake. We were forgetting that for patient partners, these weren’t just “any meeting.” The same power dynamics, possibility of evoking trauma, and the need for emotional safety has the chance of becoming magnified on a virtual platform. The trick, the opportunity, is in finding ways to build trust, build relationships, build clarity in a virtual medium. So, how do we do this?",{"type":15,"attrs":1831,"content":1832},{"textAlign":53},[1833],{"text":1834,"type":354},"I don’t claim to have the answers – only some ideas of what works for me. As with so many things, it takes time and intention to create moments of connection in the artificial world of online connections. The details of how to do that will be specific to the engagement opportunity and to the individual. When I recall the “before-times” we had those human moments of connection while getting coffee, hanging our coats, eating a meal together where we could naturally forge the bonds of community and trust. In these unplanned moments we could get to know each other as people before the necessity of opening our trauma for the benefit of the project. These moments of connection could make sharing our story, if not easier, perhaps at least more tolerable.",{"type":15,"attrs":1836,"content":1837},{"textAlign":53},[1838],{"text":1839,"type":354},"The question now is, how do we build these moments of connection into the work online? I believe the first step is to recognize that it can be more difficult to do this instinctively in an online meeting. Instead, we need to ensure time to build trust and relationships, whether it’s get-to-know-you calls, meet-and-greet coffee connections over video, or whatever kind of informal setting that allows folks to forge a connection that isn’t directly related to sharing their lived experience or “doing the work.” These “non-work” meetings make the possibility of the “work meetings” happen in a better, safer way. Budgeting time for this, in my opinion, is as important as budgeting funds for expenses and patient partner compensation.",{"type":15,"attrs":1841,"content":1842},{"textAlign":53},[1843],{"text":1844,"type":354},"Part of this slowing down and intentionality is remembering who we are engaging with. Who is around the virtual table? Who has barriers to participating virtually and who has been enabled by the virtual connection. There are those who have seen this move to virtual space as an incredible opportunity – in-person meetings have been impossible to many of us in the disability space. The switch to virtual has allowed many of us to participate where it simply wasn’t possible before. Honestly, there is a fear that in the “after-times” a switch completely back to in-person will see many of us excluded once again. But of course, there is the flip side, while being remote is an enabler for some, working virtually is a barrier for others. How do we resolve this?",{"type":15,"attrs":1846,"content":1847},{"textAlign":53},[1848],{"text":1849,"type":354},"The only way we can figure this is out is by continuing to work with the patient partners who have seen engagement before and during the pandemic – folks who have seen the switch to exclusive online engagement, so we can continue to work and learn together. That way we can learn not only how to engage better, but how we can take the best of online engagement and incorporate it into the work that’s done in the future. There’s an opportunity here – the opportunity to include more voices in a safer and more authentic way. We just need to take the time to do it well.",[129,122,143,150],"virtual-engagement-it-s-still-about-relationship-building","updates/virtual-engagement-it-s-still-about-relationship-building",-8420,[],{"parent_slug":295,"umbraco_path":1856,"umbraco_uuid":1857},"/HealthcareExcellenceCanada/News/VirtualEngagementItSStillAboutRelationshipBuilding","d7825ed7-41e5-400b-8f1b-6230a5556eb4","1a4f8150-94ea-437a-bfa8-6c4cbfbf182d","2025-12-15T17:39:57.214Z",[],[1862],{"path":1863,"name":1864,"lang":308,"published":299},"actualites-et-perspectives/la-participation-virtuelle-encore-et-toujours-une-question-de-relations","La participation virtuelle, encore et toujours une question de relations",{"name":1866,"created_at":1867,"published_at":1868,"updated_at":1869,"id":1870,"uuid":1871,"content":1872,"slug":2207,"full_slug":2208,"sort_by_date":53,"position":2209,"tag_list":2210,"is_startpage":286,"parent_id":300,"meta_data":2211,"group_id":2214,"first_published_at":2215,"release_id":53,"lang":292,"path":53,"alternates":2216,"default_full_slug":2208,"translated_slugs":2217},"Trying or wanting new approaches?  Healthcare Excellence Canada can help!","2025-12-15T17:39:58.104Z","2026-02-26T01:31:28.869Z","2026-02-26T01:31:28.890Z",123415749125231,"0c9fce93-183a-4741-959e-843d06d77b29",{"Seo":1873,"seo":1876,"_uid":1879,"hero":1880,"types":1894,"topics":1895,"Noindex":286,"content":1896,"audience":2206,"component":444},[1874],{"_uid":1875,"Noindex":286,"component":333},"ff772f33-da19-4484-b8bc-23c84ddd0e96",{"title":1877,"plugin":335,"description":1878},"Trying or wanting new approaches","At Healthcare Excellence Canada, we work with partners from coast to coast to coast to catalyze knowledge-sharing, best practices and innovation. We support building the capacity of teams of healthcare staff in a wide variety of organizations to do their best possible work. Our goal – as we work with and for folks across the country – is to help shape a future where everyone in Canada has access to safe, high-quality care.","a19aa019-ec9f-4e47-8c0e-c995a2801b11",[1881],{"_uid":1882,"date":1883,"image":1884,"title":1866,"author":1887,"component":346,"description":1888},"1344617b-fd1f-4df4-a8d7-0f29f6b7aefd","2023-06-22 00:00",{"id":1885,"filename":1886,"fieldtype":284},114297452670314,"https://a-ca.storyblok.com/f/850807391887861/77238febe6/news-thumb-1.png","Maria Judd, Vice-President, Strategic Initiatives and Programs",{"type":12,"content":1889},[1890],{"type":15,"attrs":1891,"content":1892},{"textAlign":53},[1893],{"text":1878,"type":354},[246],[84,98,18],[1897],{"_uid":1898,"content":1899,"component":442},"6ba6fc36-c2b9-4f5c-8a37-47dffa42a930",[1900],{"_uid":1901,"content":1902,"component":441},"1373f0d5-097c-42af-88a6-a0eaf430b790",{"type":12,"content":1903},[1904,1909,1921,1926,1930,1935,1940,1945,1965,2009,2014,2019,2024,2061,2066,2077,2082,2100,2105,2142,2147,2152,2172,2177,2182,2194],{"type":15,"attrs":1905,"content":1906},{"textAlign":53},[1907],{"text":1908,"type":354},"If you work in healthcare, you’ve almost certainly experienced it firsthand. More than three years after COVID-19 emerged, cases are in decline, but people and healthcare systems across Canada are facing profound pressures. An acute shortage of healthcare providers and high levels of stress and burnout are leading to critical challenges delivering consistently safe and high-quality care.",{"type":15,"attrs":1910,"content":1911},{"textAlign":53},[1912,1914,1919],{"text":1913,"type":354},"Consider the available data. Unfilled vacancies in Canada’s healthcare and social assistance sector more than doubled from December 2019 to the end of 2022, with a new record of over 147,000 positions open",{"text":1915,"type":354,"marks":1916},"1",[1917],{"type":1918},"superscript",{"text":1920,"type":354},". Our current healthcare workforce continues to face extreme fatigue and stress, factors which have a direct impact on the safety and well-being of patients and staff every single day.",{"type":15,"attrs":1922,"content":1923},{"textAlign":53},[1924],{"text":1925,"type":354},"Amid these challenges, people working in Canada’s healthcare sector have, and continue to show, incredible commitment, resourcefulness and creativity. Dedicated individuals and teams in all provinces and territories are working on innovative solutions to address challenges head on.",{"type":15,"attrs":1927,"content":1928},{"textAlign":53},[1929],{"text":1878,"type":354},{"type":15,"attrs":1931,"content":1932},{"textAlign":53},[1933],{"text":1934,"type":354},"To support this, we at Healthcare Excellence Canada are excited to bring you two new initiatives that will help promote and grow work being done across the country: the Health Workforce Innovation Challenge and the Strengthening Access to Primary Care program.",{"type":554,"attrs":1936,"content":1937},{"level":556,"textAlign":53},[1938],{"text":1939,"type":354},"The Health Workforce Innovation Challenge",{"type":15,"attrs":1941,"content":1942},{"textAlign":53},[1943],{"text":1944,"type":354},"This initiative is designed to help healthcare organizations and their teams generate, test and grow innovative ideas and new solutions to promote staff retention and support of their current workforces.",{"type":15,"attrs":1946,"content":1947},{"textAlign":53},[1948,1950,1963],{"text":1949,"type":354},"Healthcare Excellence Canada worked with colleagues to review over 40 reports with over 100 recommendations to retain and support the healthcare workforce in Canada. Together, we identified six objectives and created a new challenge program to help action them. The ",{"text":1951,"type":354,"marks":1952},"Health Workforce Innovation Challenge ",[1953],{"type":501,"attrs":1954},{"href":1955,"uuid":1956,"anchor":53,"custom":1957,"target":529,"linktype":530,"story":1958},"/programs/health-workforce-innovation-challenge","a64de4ee-47bb-4b76-9a4f-c6d177d132b9",{},{"name":1959,"id":1960,"uuid":1956,"slug":1961,"url":1962,"full_slug":1962,"_stopResolving":299},"Health Workforce Innovation Challenge",123451292767433,"health-workforce-innovation-challenge","programs/health-workforce-innovation-challenge",{"text":1964,"type":354},"is tailored toward publicly funded healthcare organizations working on new approaches to:",{"type":386,"content":1966},[1967,1974,1981,1988,1995,2002],{"type":389,"content":1968},[1969],{"type":15,"attrs":1970,"content":1971},{"textAlign":53},[1972],{"text":1973,"type":354},"Foster physically safe workplaces.",{"type":389,"content":1975},[1976],{"type":15,"attrs":1977,"content":1978},{"textAlign":53},[1979],{"text":1980,"type":354},"Enhance sustainable staffing.",{"type":389,"content":1982},[1983],{"type":15,"attrs":1984,"content":1985},{"textAlign":53},[1986],{"text":1987,"type":354},"Build flexible work structures.",{"type":389,"content":1989},[1990],{"type":15,"attrs":1991,"content":1992},{"textAlign":53},[1993],{"text":1994,"type":354},"Provide equitable and appropriate compensation.",{"type":389,"content":1996},[1997],{"type":15,"attrs":1998,"content":1999},{"textAlign":53},[2000],{"text":2001,"type":354},"Ensure supportive and inclusive workplaces.",{"type":389,"content":2003},[2004],{"type":15,"attrs":2005,"content":2006},{"textAlign":53},[2007],{"text":2008,"type":354},"Support career advancements",{"type":15,"attrs":2010,"content":2011},{"textAlign":53},[2012],{"text":2013,"type":354},"If these themes are familiar to you and your colleagues, we encourage you to join this challenge.",{"type":15,"attrs":2015,"content":2016},{"textAlign":53},[2017],{"text":2018,"type":354},"Whether accelerating existing initiatives or launching new ones, it provides exciting opportunities for monetary awards and community-building, networking, and knowledge-sharing to help teams go further together. Teams will have the chance for award opportunities that recognize measurable improvement toward moving the dial on retention and support of their current workforces.",{"type":15,"attrs":2020,"content":2021},{"textAlign":53},[2022],{"text":2023,"type":354},"This outcomes-based challenge is also flexible with your team able to choose a participation level that makes sense for you. The requirements for registration are minimal, and the program is designed to:",{"type":386,"content":2025},[2026,2033,2040,2047,2054],{"type":389,"content":2027},[2028],{"type":15,"attrs":2029,"content":2030},{"textAlign":53},[2031],{"text":2032,"type":354},"Connect your team with other people—across Canada—working to support healthcare workers.",{"type":389,"content":2034},[2035],{"type":15,"attrs":2036,"content":2037},{"textAlign":53},[2038],{"text":2039,"type":354},"Share evidence-informed tools and best practices to meet your unique needs.",{"type":389,"content":2041},[2042],{"type":15,"attrs":2043,"content":2044},{"textAlign":53},[2045],{"text":2046,"type":354},"Provide expert coaching and resources—including webinars, knowledge products and peer-to-peer networking.",{"type":389,"content":2048},[2049],{"type":15,"attrs":2050,"content":2051},{"textAlign":53},[2052],{"text":2053,"type":354},"Help raise the profile of your team and initiatives.",{"type":389,"content":2055},[2056],{"type":15,"attrs":2057,"content":2058},{"textAlign":53},[2059],{"text":2060,"type":354},"Support your team in tracking its progress.",{"type":554,"attrs":2062,"content":2063},{"level":556,"textAlign":53},[2064],{"text":2065,"type":354},"Strengthening Primary Care in Northern, Rural and Remote Communities (Strengthening Primary Care)",{"type":15,"attrs":2067,"content":2068},{"textAlign":53},[2069,2071,2075],{"text":2070,"type":354},"More than 6.5 million adults in Canada do not have access to primary care",{"text":2072,"type":354,"marks":2073},"2",[2074],{"type":1918},{"text":2076,"type":354},", with those who live in northern, rural and remote communities often experiencing even poorer access compared to their urban counterparts.",{"type":15,"attrs":2078,"content":2079},{"textAlign":53},[2080],{"text":2081,"type":354},"People receiving strong primary care experience better outcomes, stronger equity and lower costs. National renewed attention on improving primary care provides opportunities for us to organize, fund and deliver primary care with and for people in new and innovative ways. HEC is working to help create new and flexible primary care approaches that build on community strengths and respond to the health needs of the communities they serve.",{"type":15,"attrs":2083,"content":2084},{"textAlign":53},[2085,2098],{"text":2086,"type":354,"marks":2087},"Strengthening Primary Care ",[2088],{"type":501,"attrs":2089},{"href":2090,"uuid":2091,"anchor":53,"custom":2092,"target":529,"linktype":530,"story":2093},"/programs/strengthening-primary-care","617e87e7-e5c2-4e32-b66b-d7434f00efc9",{},{"name":2094,"id":2095,"uuid":2091,"slug":2096,"url":2097,"full_slug":2097,"_stopResolving":299},"Strengthening Primary Care in Northern, Rural and Remote Communities",123451101500590,"strengthening-primary-care","programs/strengthening-primary-care",{"text":2099,"type":354},"is designed to support solutions for northern, rural and remote communities through the development of knowledge-sharing partnerships between providers and organizations. From November 2023 to September 2024, participating teams will develop a plan to implement or strengthen practices to improve equitable access to safe, culturally appropriate, high-quality, team-based primary care that meets unique community and provider needs.",{"type":15,"attrs":2101,"content":2102},{"textAlign":53},[2103],{"text":2104,"type":354},"Other supports include:",{"type":386,"content":2106},[2107,2114,2121,2128,2135],{"type":389,"content":2108},[2109],{"type":15,"attrs":2110,"content":2111},{"textAlign":53},[2112],{"text":2113,"type":354},"Seed funding of up to $50,000.",{"type":389,"content":2115},[2116],{"type":15,"attrs":2117,"content":2118},{"textAlign":53},[2119],{"text":2120,"type":354},"Virtual and in-person networking, coaching, and learning events.",{"type":389,"content":2122},[2123],{"type":15,"attrs":2124,"content":2125},{"textAlign":53},[2126],{"text":2127,"type":354},"Resources and capacity-building supports.",{"type":389,"content":2129},[2130],{"type":15,"attrs":2131,"content":2132},{"textAlign":53},[2133],{"text":2134,"type":354},"Measurement and evaluation supports.",{"type":389,"content":2136},[2137],{"type":15,"attrs":2138,"content":2139},{"textAlign":53},[2140],{"text":2141,"type":354},"Opportunities to guide and inform the development of new resources to help improve equitable access to high-quality care and focusing on improving primary team-based care which includes patients, caregivers and communities.",{"type":15,"attrs":2143,"content":2144},{"textAlign":53},[2145],{"text":2146,"type":354},"Improving access to primary care can help reduce health disparities and improve health outcomes for people living in northern, rural and remote communities. It can also improve safety for both those who receive and deliver care.",{"type":554,"attrs":2148,"content":2149},{"level":556,"textAlign":53},[2150],{"text":2151,"type":354},"Stronger together",{"type":15,"attrs":2153,"content":2154},{"textAlign":53},[2155,2157,2170],{"text":2156,"type":354},"Change is possible. Join us and let’s grow ",{"text":2158,"type":354,"marks":2159},"evidence-informed hope",[2160],{"type":501,"attrs":2161},{"href":2162,"uuid":2163,"anchor":53,"custom":2164,"target":529,"linktype":530,"story":2165},"/updates/three-ways-to-act-on-evidence-informed-hope","bcadbb5f-afe1-4375-8dac-e8990461167c",{},{"name":2166,"id":2167,"uuid":2163,"slug":2168,"url":2169,"full_slug":2169,"_stopResolving":299},"Three ways to act on evidence-informed hope",123415799788667,"three-ways-to-act-on-evidence-informed-hope","updates/three-ways-to-act-on-evidence-informed-hope",{"text":2171,"type":354},"!",{"type":15,"attrs":2173,"content":2174},{"textAlign":53},[2175],{"text":2176,"type":354},"Healthcare Excellence Canada is committed to harnessing and sharing the innovations of partners to help improve healthcare safety and quality with and for people across the country. Through collaborations with patients, essential care partners and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence and build pathways to grow and spread local innovations across systems.",{"type":15,"attrs":2178,"content":2179},{"textAlign":53},[2180],{"text":2181,"type":354},"There are significant challenges in delivering safe and high-quality care across the country. There are also tremendous opportunities and innovations that are re-shaping how we organize, fund and deliver care happening now. Together, we can support the healthcare workforce and strengthen primary care with and for more people across Canada. We invite you to join us on these journeys to better health and improve healthcare.",{"type":15,"attrs":2183,"content":2184},{"textAlign":53},[2185,2186],{"text":1915,"type":354},{"text":2187,"type":354,"marks":2188},"https://www150.statcan.gc.ca/n1/daily-quotidien/230321/dq230321b-fra.htm",[2189,2192],{"type":501,"attrs":2190},{"href":2191,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":505},"https://www150.statcan.gc.ca/n1/daily-quotidien/230321/dq230321b-eng.htm",{"type":2193},"subscript",{"type":15,"attrs":2195,"content":2196},{"textAlign":53},[2197,2200],{"text":2072,"type":354,"marks":2198},[2199],{"type":1918},{"text":2201,"type":354,"marks":2202},"https://healthydebate.ca/2023/03/topic/millions-adults-lack-canada-primary-care/",[2203],{"type":501,"attrs":2204},{"href":2201,"uuid":53,"anchor":53,"custom":2205,"target":504,"linktype":505},{},[115,143,122,129,136,150],"trying-or-wanting-new-approaches-healthcare-excellence-canada-can-help","updates/trying-or-wanting-new-approaches-healthcare-excellence-canada-can-help",-8440,[],{"parent_slug":295,"umbraco_path":2212,"umbraco_uuid":2213},"/HealthcareExcellenceCanada/News/TryingOrWantingNewApproaches","dbc9a7bd-d378-4e2a-8ea1-d6459daddd4a","95dd3a72-cae3-4564-9885-bb55b7da3e0b","2025-12-15T17:39:58.189Z",[],[2218],{"path":2219,"name":2220,"lang":308,"published":299},"actualites-et-perspectives/vous-essayez-ou-souhaitez-essayer-de-nouvelles-approches-excellence-en-sante-canada-peut-vous-aider","Vous essayez – ou souhaitez essayer – de nouvelles approches?  Excellence en santé Canada peut vous aider!",{"name":2222,"created_at":2223,"published_at":2224,"updated_at":2225,"id":2226,"uuid":2227,"content":2228,"slug":2438,"full_slug":2439,"sort_by_date":53,"position":2440,"tag_list":2441,"is_startpage":286,"parent_id":300,"meta_data":2442,"group_id":2445,"first_published_at":2446,"release_id":53,"lang":292,"path":53,"alternates":2447,"default_full_slug":2439,"translated_slugs":2448},"Care Forward: A Pan-Canadian Movement, Rooted in Local Action","2025-12-15T17:39:59.228Z","2026-02-26T01:31:05.160Z","2026-02-26T01:31:05.178Z",123415753757808,"6753a81a-3734-46a6-a711-929c9eb306c9",{"seo":2229,"_uid":2231,"hero":2232,"types":2243,"topics":2244,"Noindex":286,"content":2245,"audience":2437,"component":444},{"title":2222,"plugin":335,"description":2230},"We’re launching Care Forward, a pan-Canadian movement to connect changemakers, scale what works, and support people delivering care. We’re aiming to improve outcomes for at least one million people.","f4f6bf68-2518-47bc-9665-1d9bf589484b",[2233],{"_uid":2234,"date":2235,"image":2236,"title":2222,"author":2241,"component":346,"description":2242},"878e5292-6e7c-438c-bb5e-e064435ce6af","2025-05-21 00:00",{"id":2237,"alt":2238,"title":16,"source":16,"filename":2239,"copyright":16,"fieldtype":284,"meta_data":2240},114296575077521,"Two people, one younger and one older, stand by a window with blue curtains, looking outside. A heart sticker decorates the glass.","https://a-ca.storyblok.com/f/850807391887861/fddf5d254b/blog-header-730x486-resized.png",{"alt":2238,"title":16,"source":16,"copyright":16},"Jennifer Zelmer, President and CEO, Healthcare Excellence Canada ","Last year, Healthcare Excellence Canada (HEC) had the privilege to work with hundreds of teams who are rethinking how care is delivered. But we all need to go further so that safe, high-quality healthcare is the norm everywhere, for everyone. \r\n\r\nThat’s why we’re launching Care Forward, a pan-Canadian movement to connect changemakers, scale what works, and support people delivering care. We’re aiming to improve outcomes for at least one million people.",[246],[69,46,84,106,98,25,55],[2246,2413],{"_uid":2247,"content":2248,"component":442},"ae4c8b11-ff38-40f1-b9fd-4435c1221b88",[2249],{"_uid":2250,"content":2251,"component":441},"701958f0-1eda-405e-ba0d-be55c34da545",{"type":12,"content":2252},[2253,2284,2289,2294,2299,2304,2309,2314,2319,2333,2353,2358,2363,2368,2373,2403,2408],{"type":15,"attrs":2254,"content":2255},{"textAlign":53},[2256,2258,2264,2266,2273,2275,2282],{"text":2257,"type":354},"As in many places, thousands of people in Renfrew County, Ontario were going without regular access to primary care. But that's changing. The ",{"text":2259,"type":354,"marks":2260},"Petawawa Centennial Family Health Centre ",[2261],{"type":501,"attrs":2262},{"href":2263,"uuid":53,"anchor":53,"custom":53,"target":504,"linktype":505},"http://pcfhc.ca/home/",{"text":2265,"type":354},"and partners introduced ",{"text":2267,"type":354,"marks":2268},"Integrated Virtual Care",[2269],{"type":501,"attrs":2270},{"href":2271,"uuid":53,"anchor":53,"custom":2272,"target":529,"linktype":284},"https://a-ca.storyblok.com/f/850807391887861/8cb41630e6/addressing-family-doctor-shortages-with-virtual-care-petawawa-centennial-family-health-centre-on.pdf",{},{"text":2274,"type":354},". Their team-based ",{"text":2276,"type":354,"marks":2277},"approach",[2278],{"type":501,"attrs":2279},{"href":2280,"uuid":53,"anchor":53,"custom":2281,"target":529,"linktype":284},"https://a-ca.storyblok.com/f/850807391887861/52de5b016d/ivc-implementation-guidebook.pdf",{},{"text":2283,"type":354}," connects people to primary care providers virtually and coordinates in-person support when needed. Since launching, they have helped more than 6,500 previously unattached patients get timely, appropriate care without leaving their community.",{"type":15,"attrs":2285,"content":2286},{"textAlign":53},[2287],{"text":2288,"type":354},"Examples like this show what’s possible. Last year, Healthcare Excellence Canada (HEC) had the privilege to work with hundreds of teams who are rethinking how care is delivered. But we all need to go further so that safe, high-quality healthcare is the norm everywhere, for everyone.",{"type":15,"attrs":2290,"content":2291},{"textAlign":53},[2292],{"text":2293,"type":354},"That’s why we’re launching Care Forward, a pan-Canadian movement to connect changemakers, scale what works, and support people delivering care. We’re aiming to improve outcomes for at least one million people.",{"type":554,"attrs":2295,"content":2296},{"level":556,"textAlign":53},[2297],{"text":2298,"type":354},"The case for change",{"type":15,"attrs":2300,"content":2301},{"textAlign":53},[2302],{"text":2303,"type":354},"Across Canada, too many people are waiting in crowded emergency departments for care they could receive elsewhere. Many older adults are moving into long-term care sooner than they want to because they don’t have the right support in their communities. And the health workers we all rely on are stretched thinner than ever. These aren’t new problems, but they are urgent ones.",{"type":15,"attrs":2305,"content":2306},{"textAlign":53},[2307],{"text":2308,"type":354},"While the challenges are complex, there are paths forward that can make a real difference. Clinics are using creative approaches to expand access to care. Community programs are helping older adults stay mobile, connected and independent. Healthcare teams are building more flexible, supportive workplaces that help them stay well while doing demanding jobs.",{"type":15,"attrs":2310,"content":2311},{"textAlign":53},[2312],{"text":2313,"type":354},"Now is the time to bring these benefits to more people and make sure they last.",{"type":554,"attrs":2315,"content":2316},{"level":556,"textAlign":53},[2317],{"text":2318,"type":354},"Better healthcare, by design",{"type":15,"attrs":2320,"content":2321},{"textAlign":53},[2322,2324,2331],{"text":2323,"type":354},"Care Forward is about improving care today and the foundations for excellence tomorrow. Inspired by ",{"text":2325,"type":354,"marks":2326},"global approaches ",[2327],{"type":501,"attrs":2328},{"href":2329,"uuid":53,"anchor":53,"custom":2330,"target":504,"linktype":505},"https://onlinelibrary.wiley.com/doi/10.1002/9781118509623.ch23",{},{"text":2332,"type":354},"and experiences across Canada, we’re combining practical, proven models that help address urgent priorities while strengthening the systems behind them. The goal: better care now, and a stronger tomorrow.",{"type":15,"attrs":2334,"content":2335},{"textAlign":53},[2336,2338,2351],{"text":2337,"type":354},"We’ve already seen this approach work. For instance, paramedics in Nova Scotia, Alberta, and PEI began piloting new in-home palliative approaches to care. They offer people living with cancer and other life-limiting conditions support when they need it and where they want it. Spreading that ",{"text":2339,"type":354,"marks":2340},"model",[2341],{"type":501,"attrs":2342},{"href":2343,"uuid":2344,"anchor":53,"custom":2345,"target":529,"linktype":530,"story":2346},"/programs/paramedics-palliative-care-canada","1ffdf728-55c8-42e6-a6a6-e6b03f2b733d",{},{"name":2347,"id":2348,"uuid":2344,"slug":2349,"url":2350,"full_slug":2350,"_stopResolving":299},"Paramedics and Palliative Care",126542144181599,"paramedics-palliative-care-canada","programs/paramedics-palliative-care-canada",{"text":2352,"type":354}," to seven provinces involved more than just training in technical skills. It also meant working closely with patient and family advisors to meet their needs, using thorough evaluation to understand impact and guide on-going improvement, and more.",{"type":554,"attrs":2354,"content":2355},{"level":556,"textAlign":53},[2356],{"text":2357,"type":354},"Join the movement",{"type":15,"attrs":2359,"content":2360},{"textAlign":53},[2361],{"text":2362,"type":354},"Care Forward starts with a commitment to partnership because we’ve seen the progress that happens when people and organizations come together for a shared purpose.",{"type":15,"attrs":2364,"content":2365},{"textAlign":53},[2366],{"text":2367,"type":354},"No matter where you’re starting from, there’s a place for you. Whether you’re ready to lead a new initiative or looking to learn from others, Care Forward offers the support and community to help you make a difference. Supported by HEC and more than 20 organizations across the country, changemakers can access funding, coaching, inspiring promising practices, learning opportunities and a growing network of peers who share similar goals.",{"type":15,"attrs":2369,"content":2370},{"textAlign":53},[2371],{"text":2372,"type":354},"We’re advancing four priority areas identified by people across the country as opportunities for progress that align with HEC’s strategy:",{"type":386,"content":2374},[2375,2382,2389,2396],{"type":389,"content":2376},[2377],{"type":15,"attrs":2378,"content":2379},{"textAlign":53},[2380],{"text":2381,"type":354},"Expanding access to care and easing pressure on emergency rooms",{"type":389,"content":2383},[2384],{"type":15,"attrs":2385,"content":2386},{"textAlign":53},[2387],{"text":2388,"type":354},"Helping more people age safely where they call home",{"type":389,"content":2390},[2391],{"type":15,"attrs":2392,"content":2393},{"textAlign":53},[2394],{"text":2395,"type":354},"Advancing person-centred care in long-term care",{"type":389,"content":2397},[2398],{"type":15,"attrs":2399,"content":2400},{"textAlign":53},[2401],{"text":2402,"type":354},"Supporting the health workforce",{"type":15,"attrs":2404,"content":2405},{"textAlign":53},[2406],{"text":2407,"type":354},"Care Forward is also about improving excellence in care by helping teams build foundational skills in equity, cultural safety, patient engagement and safety, all essential to creating lasting change. For example, you’ll have a chance to focus on key areas like strengthening quality improvement skills; partnering meaningfully with First Nations, Inuit, and Métis communities; and many ways to make care safer.",{"type":15,"attrs":2409,"content":2410},{"textAlign":53},[2411],{"text":2412,"type":354},"Solutions are available. Let’s scale them—together.",{"id":16,"cta":2414,"_uid":2427,"items":2428,"title":2435,"component":2436},[2415],{"_uid":2416,"link":2417,"label":2425,"component":2426},"e40be3d5-4685-423e-8538-f2e4b3750209",{"id":2418,"url":16,"linktype":530,"fieldtype":2419,"cached_url":2420,"story":2421},"0bcf270b-ea15-44cb-9887-b2d44e5d49b1","multilink","programs/",{"name":2422,"id":2423,"uuid":2418,"slug":2424,"url":2420,"full_slug":2420,"_stopResolving":299},"Programs",118076890587396,"programs","See all programs","simple-link","8e8f27c9-fb03-4055-bdeb-5d5adc1aab85",[2429,2430,2431,2432,2433,2434],"b2d788e0-43dc-4c6e-8312-ba3eadb9e1fd","919c6975-5e67-4832-a38a-2e5e3eefe0bc","31177a67-d973-41a4-91b2-9fd6ec92c4e8","6814dd69-ce2d-45d5-b559-0b13e68239d9","92479fac-7b41-4f7b-85e8-365d7630a9b2","a3c98562-a1c5-45cd-9303-9a32020bf25f","Learn more about Care Forward and how to get involved","slider-redirection",[115,143,122,129,136,150],"care-forward-a-pan-canadian-movement-rooted-in-local-action","updates/care-forward-a-pan-canadian-movement-rooted-in-local-action",-8460,[],{"parent_slug":295,"umbraco_path":2443,"umbraco_uuid":2444},"/HealthcareExcellenceCanada/News/CareForwardAPanCanadianMovementRootedInLocalAction","dd8e98fe-4f1c-4dea-b3a7-59c848d3498e","e336177d-20bd-4222-a864-8b8a50075ed2","2025-12-15T17:39:59.350Z",[],[2449],{"path":2450,"name":2451,"lang":308,"published":299},"actualites-et-perspectives/cap-sante-un-mouvement-pancanadien-porte-par-l-action-locale","Cap Santé : Un mouvement pancanadien porté par l’action locale",100,1776087595631]