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Their partnership embeds paramedicine services within the shelter, giving residents easier access to dignified and coordinated care. They’re also engaging the community they serve in planning a health clinic designed for the neighbourhood’s unique needs.",{"type":15,"attrs":456,"content":457},{"textAlign":53},[458],{"text":459,"type":353},"“Safer care begins with delivering healthcare where and when an individual needs or wants it, whether that's in a facility, their home, or another comfortable setting,” says Ryan Omichinski, Operations Manager for Mobile Integrated Health Programs at Medavie Health Services West. “Through our partnership with the Salvation Army Crossroads, we have the opportunity to provide a safe place and shelter for people experiencing structural barriers to receive medical care they may not otherwise have access to.”",{"type":365,"attrs":461,"content":462},{"level":446,"textAlign":53},[463],{"text":464,"type":353},"Redefining safety through empathy and dignity",{"type":15,"attrs":466,"content":467},{"textAlign":53},[468],{"text":469,"type":353},"David emphasizes that safer care is about more than the delivery of medical services. 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There must be trust between the patient and care team.",{"type":15,"attrs":471,"content":472},{"textAlign":53},[473],{"text":474,"type":353},"“Safety isn’t just about a practice of how you administer medication or other tasks,” adds Ryan. “More than policies and procedures, we need to find ways to bring our clients, patients, caregivers, families and those with lived experience into the decision-making process to truly allow individuals to feel safe.”",{"type":15,"attrs":476,"content":477},{"textAlign":53},[478],{"text":479,"type":353},"By shifting care from hospital hallways to safer spaces – and approaching each interaction with empathy, dignity, and meaningful support – David and Ryan are helping to rewrite what safety in healthcare means for people who have historically been faced with barriers to accessing the system.","wysiwyg-program",{"id":16,"_uid":482,"items":483,"component":498},"aeff389b-3aaf-4657-bfb4-4d289ecb5a12",[484],{"_uid":485,"image":486,"quote":488,"author":495,"component":496,"author_title":497},"b9fa7cf2-1055-473f-b9e9-af1ae460ecf3",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":487},{},{"type":12,"content":489},[490],{"type":15,"attrs":491,"content":492},{"textAlign":53},[493],{"text":494,"type":353},"“People generally want care, but creating a supportive space and engaging non-judgmentally is critical. 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",{"id":16,"cta":522,"_uid":528,"items":529,"title":370,"component":539},[523],{"_uid":524,"link":525,"label":527,"component":508},"710f3e19-6e9a-4e7e-94b0-adcaba1ff024",{"id":275,"url":16,"linktype":427,"fieldtype":505,"cached_url":296,"story":526},{"name":270,"id":274,"uuid":275,"slug":295,"url":296,"full_slug":296,"_stopResolving":299},"See all updates","e41e2f58-60ee-4067-8384-977f9e14a379",[530,531,532,533,534,535,536,537,538],"64dcc28f-1fa1-4ea5-9cac-5c3ec8af9d9e","9b1ffd2e-db73-45d9-91a0-969f15712752","169e53e0-e775-4fa8-981e-51b649b49e7e","bb82f902-3f5d-4719-993c-74fbcc389c14","da8ef542-65fc-4cb8-93d3-cb30090bdd7e","8131a210-8b91-4ccf-ab3d-b40e8451444a","9d39a817-d54a-498a-a4d4-f831c8505fc5","05c9413b-49b6-4ceb-acc6-b4296fdd487a","ca43ed92-a3d8-4874-bf87-514113e2e8b7","slider-redirection",[115,122,129],"hec-page-update","from-hospital-hallways-to-safer-spaces","updates/from-hospital-hallways-to-safer-spaces",-8840,[],"c781df4f-3d96-4a96-9938-cf838a48005a","2025-12-24T19:51:41.064Z",[],[550],{"path":551,"name":552,"lang":308,"published":299},"actualites-et-perspectives/loin-des-couloirs-d-hopitaux-vers-des-espaces-plus-surs","Loin des couloirs d’hôpitaux vers des espaces plus sûrs",{"name":554,"created_at":555,"published_at":556,"updated_at":557,"id":558,"uuid":532,"content":559,"slug":818,"full_slug":819,"sort_by_date":53,"position":820,"tag_list":821,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":822,"first_published_at":823,"release_id":53,"lang":292,"path":53,"alternates":824,"default_full_slug":819,"translated_slugs":825},"Rebuilding trust","2025-12-24T19:01:24.227Z","2026-02-26T01:18:53.671Z","2026-02-26T01:18:53.694Z",126620812215655,{"seo":560,"_uid":335,"hero":562,"types":576,"topics":577,"Noindex":286,"content":578,"audience":817,"component":541},{"_uid":331,"title":561,"plugin":333,"og_image":16,"og_title":16,"description":334,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"Rebuilding trust: Martin Beaumont’s journey of reconciliation ",[563],{"_uid":338,"date":564,"image":565,"title":561,"author":16,"component":346,"description":570},"2025-09-26 00:00",{"id":566,"alt":567,"name":16,"focus":16,"title":567,"source":16,"filename":568,"copyright":16,"fieldtype":284,"meta_data":569,"is_external_url":286},114296243338294,"Martin Beaumont","https://a-ca.storyblok.com/f/850807391887861/d855c84c12/martin-beaumont-blog.png",{"alt":567,"title":567,"source":16,"copyright":16},{"type":12,"content":571},[572],{"type":15,"attrs":573,"content":574},{"textAlign":53},[575],{"text":334,"type":353},[246],[62,91,76],[579,623,641,733,747,809],{"id":16,"_uid":358,"content":580,"component":480},[581,604],{"_uid":361,"content":582,"component":393},{"type":12,"content":583},[584,588,596,600],{"type":365,"attrs":585,"content":586},{"level":367,"textAlign":53},[587],{"text":370,"type":353},{"type":15,"attrs":589,"content":590},{"textAlign":53},[591,592,595],{"text":375,"type":353},{"text":377,"type":353,"marks":593},[594],{"type":380},{"text":382,"type":353},{"type":15,"attrs":597,"content":598},{"textAlign":53},[599],{"text":387,"type":353},{"type":15,"attrs":601,"content":602},{"textAlign":53},[603],{"text":392,"type":353},{"_uid":605,"content":606,"component":393},"4f350a32-1fbb-4427-82bc-b097559349bc",{"type":12,"content":607},[608,613,618],{"type":365,"attrs":609,"content":610},{"level":367,"textAlign":53},[611],{"text":612,"type":353},"Rebuilding trust: Martin Beaumont’s journey of reconciliation",{"type":15,"attrs":614,"content":615},{"textAlign":53},[616],{"text":617,"type":353},"Sometimes an event doesn’t just disrupt a system. It changes how we see it, and we cannot forget.",{"type":15,"attrs":619,"content":620},{"textAlign":53},[621],{"text":622,"type":353},"For Martin Beaumont, President and CEO of CHU de Québec – Université Laval and a board member of Healthcare Excellence Canada, the death of Joyce Echaquan was such a moment. Her passing provoked a profound reckoning across the health and social services network. This tragedy, heavy with grief, jolted collective awareness. It reminded us that dignity is not an abstract value but a daily obligation. It underscored the urgent need to act, to re-examine behaviours and structures so that such injustice never again finds a place in our care settings.",{"id":16,"_uid":624,"link":625,"image":626,"title":628,"video_id":629,"component":630,"video_mp4":631,"media_type":633,"video_type":634,"description":635,"video_title":628,"video_mp4_thumbnail":639},"aa9cad4c-5e9d-44eb-9b41-3c5d5a61f30c",[],{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":627},{},"Martin Beaumont: A healthcare executive's perspective of safety","98O6IFXbYNE","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":632},{},"video","youtube",{"type":12,"content":636},[637],{"type":15,"attrs":638},{"textAlign":53},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":640},{},{"id":16,"_uid":642,"content":643,"component":480},"abcf5915-a443-4c89-91b1-060e2712d99a",[644],{"_uid":645,"content":646,"component":393},"c7a720aa-cd4c-4566-9743-1c449304ba4e",{"type":12,"content":647},[648,653,658,663,668,673,678,683,688,693,713,718,723,728],{"type":365,"attrs":649,"content":650},{"level":446,"textAlign":53},[651],{"text":652,"type":353},"Moving beyond the numbers",{"type":15,"attrs":654,"content":655},{"textAlign":53},[656],{"text":657,"type":353},"In the early 2000s, patient safety was defined by numbers, standards and compliance. “We were focused on the rational and the transactional,” Beaumont recalls. For Beaumont, these tools remain essential, offering the metrics we track and compare. But they do not reveal the people, the relationships or the lived experiences behind the data.",{"type":15,"attrs":659,"content":660},{"textAlign":53},[661],{"text":662,"type":353},"At CHU de Québec – Université Laval, safety now includes what can’t be tallied: the climate among colleagues, the cohesion of teams, the trust and respect between patients and providers. The real shift, Beaumont says, is not abandoning data but adding a dimension that is both human and transformational, bringing real meaning to numbers and methods.",{"type":365,"attrs":664,"content":665},{"level":446,"textAlign":53},[666],{"text":667,"type":353},"Learning with and from others",{"type":15,"attrs":669,"content":670},{"textAlign":53},[671],{"text":672,"type":353},"Beaumont calls Healthcare Excellence Canada “an extraordinary school,” one that continues to shape his thinking. It was there he first encountered the language of truth, reconciliation and cultural safety. These ideas resonated deeply and gradually became levers for action within the organizations he leads.",{"type":15,"attrs":674,"content":675},{"textAlign":53},[676],{"text":677,"type":353},"Through shared learning with colleagues across the country, he saw both the scope of the challenge and the promise of progress. He noticed how some provinces were already adapting services for First Nations, Inuit and Métis communities. The lesson was clear: reconciliation can’t happen in isolation. It grows from shared perspectives, reciprocal partnerships and collective solutions.",{"type":365,"attrs":679,"content":680},{"level":446,"textAlign":53},[681],{"text":682,"type":353},"Putting convictions into practice",{"type":15,"attrs":684,"content":685},{"textAlign":53},[686],{"text":687,"type":353},"These lessons have taken shape in concrete ways at the CHU and across the Université Laval Integrated University Health and Social Services Network, which Beaumont chairs. A Cultural Safety Centre was created through close collaboration with communities and new hospitality rooms were developed for patients traveling from the North to receive cancer treatment.",{"type":15,"attrs":689,"content":690},{"textAlign":53},[691],{"text":692,"type":353},"Nearly 12,000 staff members, including clinicians, managers and support workers, have now received training in cultural safety. The goal is ambitious yet simple: to transform each encounter so that respect and openness become the hallmark of every interaction. Among the measures supporting this change is the creation of an Indigenous advisory committee. From this work, ten facilities in Eastern Quebec have adopted a standardized policy on cultural safety training.",{"type":15,"attrs":694,"content":695},{"textAlign":53},[696,698,711],{"text":697,"type":353},"That same resolve extends to a team participating in the ",{"text":699,"type":353,"marks":700},"EXTRA program",[701],{"type":421,"attrs":702},{"href":703,"uuid":704,"anchor":53,"custom":705,"target":426,"linktype":427,"story":706},"/programs/extra","0d250e3b-c34d-45b6-8b49-1a309622bad9",{},{"name":707,"id":708,"uuid":704,"slug":709,"url":710,"full_slug":710,"_stopResolving":299},"EXTRA™: Executive Training Program",123451205911741,"extra","programs/extra",{"text":712,"type":353},", which is embedding cultural safety strategies into EVAQ, Quebec’s aeromedical evacuation system. This work is a reminder that reconciliation extends beyond hospitals and into pre-hospital services, where each action carries weight.",{"type":365,"attrs":714,"content":715},{"level":446,"textAlign":53},[716],{"text":717,"type":353},"Trust as the cornerstone",{"type":15,"attrs":719,"content":720},{"textAlign":53},[721],{"text":722,"type":353},"For too long, many First Nations, Inuit and Métis have hesitated to step into health facilities, afraid of the judgement, stigma and stereotypes that they continue to experience within health systems. “They do not always come to us because they do not trust us, because they fear being judged,” Beaumont admits.",{"type":15,"attrs":724,"content":725},{"textAlign":53},[726],{"text":727,"type":353},"Ultimately, it is for First Nations, Inuit and Métis, not institutions, to decide if care feels safe.",{"type":15,"attrs":729,"content":730},{"textAlign":53},[731],{"text":732,"type":353},"Today, within the CHU de Québec – Université Laval and its network, signs of change are emerging. Families are making use of the spaces created for them. First Nations, Inuit and Métis advisory committee members continue to share their perspectives and contribute to new projects across the network.",{"id":16,"_uid":734,"items":735,"component":498},"c877475e-36ea-4fc3-9bd6-e5764aa20d06",[736],{"_uid":737,"image":738,"quote":740,"author":567,"component":496,"author_title":16},"1d4f00e8-170d-4354-b827-88f96ca9e2c5",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":739},{},{"type":12,"content":741},[742],{"type":15,"attrs":743,"content":744},{"textAlign":53},[745],{"text":746,"type":353},"“When you truly believe in something, you devote time, energy and resources. That is when change takes root, when it inspires and when it transforms.”",{"id":16,"_uid":748,"content":749,"component":480},"5563b6e7-3415-4639-a3d7-7798c8724d54",[750],{"_uid":751,"content":752,"component":393},"b0589128-258f-4502-80dd-560ace3525f0",{"type":12,"content":753},[754,759,764,769,774,786,791,796],{"type":15,"attrs":755,"content":756},{"textAlign":53},[757],{"text":758,"type":353},"For Beaumont, reconciliation is not an aspiration, but a deep personal value and commitment or “zone d’obsession”. A commitment which compels him to dedicate time, resources and influence to make and sustain change. For him, that personal value and commitment grew into a constructive obsession, one that guides strategy, shapes priorities and drives change across his entire network.",{"type":15,"attrs":760,"content":761},{"textAlign":53},[762],{"text":763,"type":353},"The work goes beyond isolated projects; it is about weaving reconciliation into organizational culture and building trust step by step, through every decision and every action.",{"type":365,"attrs":765,"content":766},{"level":446,"textAlign":53},[767],{"text":768,"type":353},"The road ahead",{"type":15,"attrs":770,"content":771},{"textAlign":53},[772],{"text":773,"type":353},"Every training delivered, every project completed, every commitment honored becomes a promise kept. Trust is regained step by step, through listening deeply, asking questions and making space for all voices.",{"type":15,"attrs":775,"content":776},{"textAlign":53},[777,779,781,783,784],{"text":778,"type":353},"And in our own settings, are we ready to listen?",{"type":780},"hard_break",{"text":782,"type":353},"To create spaces where every voice matters?",{"type":780},{"text":785,"type":353},"To take the actions that allow trust to grow?",{"type":15,"attrs":787,"content":788},{"textAlign":53},[789],{"text":790,"type":353},"Cultural safety is not a destination reached once and for all. It is a challenging but necessary journey that transforms care relationships and, ultimately, lives.",{"type":15,"attrs":792,"content":793},{"textAlign":53},[794],{"text":795,"type":353},"It is up to us to continue walking that path.",{"type":15,"attrs":797,"content":798},{"textAlign":53},[799,807],{"text":800,"type":353,"marks":801},"Learn more about Joyce's Principle",[802],{"type":421,"attrs":803},{"href":804,"uuid":53,"anchor":53,"custom":53,"target":805,"linktype":806},"https://principedejoyce.com/en/index","_blank","url",{"text":808,"type":353},", which outlines commitments and actions to support cultural safety in healthcare in Quebec and Canada.",{"id":16,"cta":810,"_uid":815,"items":816,"title":370,"component":539},[811],{"_uid":812,"link":813,"label":527,"component":508},"b38b382b-3110-454b-92f3-5222a4efe650",{"id":275,"url":16,"linktype":427,"fieldtype":505,"cached_url":296,"story":814},{"name":270,"id":274,"uuid":275,"slug":295,"url":296,"full_slug":296,"_stopResolving":299},"e819dbc5-e600-40fa-a869-988fd6b5a167",[531,530,533,328,534,535,536,537,538],[143,115,129,150],"rebuilding-trust","updates/rebuilding-trust",-8850,[],"31c5d4f5-f239-4806-a57b-aeb5eb77f09f","2025-12-24T19:48:09.269Z",[],[826],{"path":827,"name":828,"lang":308,"published":299},"actualites-et-perspectives/rebatir-la-confiance","Rebâtir la confiance ",{"name":830,"created_at":831,"published_at":832,"updated_at":833,"id":834,"uuid":531,"content":835,"slug":1040,"full_slug":1041,"sort_by_date":53,"position":1042,"tag_list":1043,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":1044,"first_published_at":1045,"release_id":53,"lang":292,"path":53,"alternates":1046,"default_full_slug":1041,"translated_slugs":1047},"Protecting mothers, babies and traditions","2025-12-24T19:01:15.656Z","2026-02-26T01:18:25.628Z","2026-02-26T01:18:25.660Z",126620777108838,{"seo":836,"_uid":335,"hero":838,"types":853,"topics":854,"Noindex":286,"content":855,"audience":1039,"component":541},{"_uid":331,"title":837,"plugin":333,"og_image":16,"og_title":16,"description":334,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"Protecting mothers, babies and traditions: Delivering safer care through midwifery ",[839],{"_uid":338,"date":840,"image":841,"title":837,"author":845,"component":346,"description":846},"2025-09-17 00:00",{"id":842,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":843,"copyright":16,"fieldtype":284,"meta_data":844,"is_external_url":286},114296248126520,"https://a-ca.storyblok.com/f/850807391887861/7a18bb4c1e/cpsw-kenhteke-midwives-1.png",{"alt":16,"title":16,"source":16,"copyright":16},"Kenhtè:ke Midwives",{"type":12,"content":847},[848],{"type":15,"attrs":849,"content":850},{"textAlign":53},[851],{"text":852,"type":353},"Everyone plays a role in patient safety – leaders, providers, policymakers, patients, and caregivers. Healthcare Excellence Canada recognizes the vital work happening nationwide to ensure safer care. ",[246],[91,62,76],[856,986,1000,1030],{"id":16,"_uid":358,"content":857,"component":480},[858,881],{"_uid":361,"content":859,"component":393},{"type":12,"content":860},[861,865,873,877],{"type":365,"attrs":862,"content":863},{"level":367,"textAlign":53},[864],{"text":370,"type":353},{"type":15,"attrs":866,"content":867},{"textAlign":53},[868,869,872],{"text":375,"type":353},{"text":377,"type":353,"marks":870},[871],{"type":380},{"text":382,"type":353},{"type":15,"attrs":874,"content":875},{"textAlign":53},[876],{"text":387,"type":353},{"type":15,"attrs":878,"content":879},{"textAlign":53},[880],{"text":392,"type":353},{"_uid":882,"content":883,"component":393},"dafe2301-a710-41ea-9c6d-502c9c7876ab",{"type":12,"content":884},[885,890,895,900,908,913,918,923,930,935,942,947,952,959,964,969,974,981],{"type":365,"attrs":886,"content":887},{"level":367,"textAlign":53},[888],{"text":889,"type":353},"Protecting mothers, babies and traditions: Delivering safer care through midwifery",{"type":15,"attrs":891,"content":892},{"textAlign":53},[893],{"text":894,"type":353},"Kenhtè:ke Midwives is a primary healthcare provider providing culturally-appropriate maternal and newborn care to Indigenous families living on the Tyendinaga Mohawk Territory and surrounding areas of southeastern Ontario including Kingston, Napanee, Belleville and Trenton. Tewahséhtha (Miranda Brant) is a Midwife and Erin Ferrant is Administrative Lead.",{"type":15,"attrs":896,"content":897},{"textAlign":53},[898],{"text":899,"type":353},"Kenhtè:ke Midwives serves all interested First Nations, Inuit and Métis families on Tyendinaga Mohawk Territory and surrounding areas, providing full-scope midwifery care grounded in cultural traditions and community connection. Recognizing that birth is a deeply vulnerable time, Kenhtè:ke Midwives works to protect clients from physical, emotional, and cultural harm by fostering trust, honouring traditions, and supporting individual needs. Through strong relationships and open communication, Kenhtè:ke Midwives ensures that every birth is safe, respectful, and centred on the whole person.",{"type":365,"attrs":901,"content":902},{"level":446,"textAlign":53},[903],{"text":904,"type":353,"marks":905},"Tell us a bit about Kenhtè:ke Midwives and the community you work with.",[906],{"type":907},"bold",{"type":15,"attrs":909,"content":910},{"textAlign":53},[911],{"text":912,"type":353},"We provide full scope midwifery care to anybody who identifies as First Nation, Inuit or Métis, whether it’s the mother, the father, or both. We do home births as well as clinic and hospital births – wherever the client feels safest.",{"type":15,"attrs":914,"content":915},{"textAlign":53},[916],{"text":917,"type":353},"Beyond midwifery, we are active in the community through programs and workshops that help people connect with our traditions and cultures, so they know we are a safe resource for every stage of life.",{"type":15,"attrs":919,"content":920},{"textAlign":53},[921],{"text":922,"type":353},"Tyendinaga is one of the largest Mohawk territories in Ontario, and we also serve a large off-territory community that lives within a three-hour radius of Tyendinaga.",{"type":365,"attrs":924,"content":925},{"level":446,"textAlign":53},[926],{"text":927,"type":353,"marks":928},"What does safe care mean to you?",[929],{"type":907},{"type":15,"attrs":931,"content":932},{"textAlign":53},[933],{"text":934,"type":353},"To our midwifery practice, safe care means ensuring every client is supported at all times, with attention to their physical, emotional and cultural needs – a whole-person approach where the client feels heard and understood. Our midwives feel a strong responsibility to protect clients, especially during hospital births off-territory, where unfamiliar environments and Western medical practices can add stress and create harm.",{"type":365,"attrs":936,"content":937},{"level":446,"textAlign":53},[938],{"text":939,"type":353,"marks":940},"How has your understanding of safety evolved over time?",[941],{"type":907},{"type":15,"attrs":943,"content":944},{"textAlign":53},[945],{"text":946,"type":353},"Advocating for the safety of our clients is a constant responsibility – it never truly ends, and it requires clear, ongoing communication at every level of care. Our work with the two closest hospitals to our territory is a good example. We’ve advocated really hard to be recognized as primary healthcare providers for our clients to ensure we are able to stay with our clients through their births, so that individual and cultural needs can be honoured.",{"type":15,"attrs":948,"content":949},{"textAlign":53},[950],{"text":951,"type":353},"For example, bringing home the placenta is a deeply important cultural practice for our people – and it is every patient’s right. Even a small breakdown in communication between care teams can result in that right being overlooked, which causes real harm. From upper management to floor staff, regular, respectful communication with hospital teams is essential to protecting clients from all forms of harm.",{"type":365,"attrs":953,"content":954},{"level":446,"textAlign":53},[955],{"text":956,"type":353,"marks":957},"Can you share something you or your team has done that made care safer?",[958],{"type":907},{"type":15,"attrs":960,"content":961},{"textAlign":53},[962],{"text":963,"type":353},"We have a memorandum of understanding in place with the two hospitals closest to our territory. These agreements formally recognize our midwives as healthcare providers, which means they can stay with clients at all times and ensure care addresses the whole person – not just the medical situation.",{"type":15,"attrs":965,"content":966},{"textAlign":53},[967],{"text":968,"type":353},"That recognition makes a real difference. Recently, a client’s baby was born prematurely. Because the mother’s midwife was able to stay by her side the entire time, she could advocate for immediate skin-to-skin contact before the baby went to the NICU because she knew the baby was safe and healthy enough to do so in that moment.",{"type":15,"attrs":970,"content":971},{"textAlign":53},[972],{"text":973,"type":353},"Even with these agreements in place, it can be a challenge to have hospital staff consistently recognize midwives’ role and authority, which is why we continue to prioritize strong, ongoing communication with our hospital partners.",{"type":365,"attrs":975,"content":976},{"level":446,"textAlign":53},[977],{"text":978,"type":353,"marks":979},"What’s one action people in roles like yours can take to support a culture of safety?",[980],{"type":907},{"type":15,"attrs":982,"content":983},{"textAlign":53},[984],{"text":985,"type":353},"Just talk! Talk and be open to looking at someone as a whole person, not just an individual with a specific health problem or need. The reason that brings someone into the hospital is not their whole story. They have a whole history, a whole story, a whole life outside of this one moment. You are now a part of their story. So, what is the impact you’re going to leave on them? How can you make their life better, and yours too?",{"id":16,"_uid":987,"items":988,"component":498},"ad296d9a-abb2-4119-a393-7f516511a87b",[989],{"_uid":990,"image":991,"quote":993,"author":845,"component":496,"author_title":16},"c9d99e71-661e-4275-8afa-5b75dbd5beaa",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":992},{},{"type":12,"content":994},[995],{"type":15,"attrs":996,"content":997},{"textAlign":53},[998],{"text":999,"type":353},"“For many people, giving birth is one of the most powerful days of their life – a moment when they remember exactly who stood beside them. How do we make that moment better for them? What does the mother truly need? These are simple questions, but ones that too often go unasked.”",{"id":16,"_uid":1001,"content":1002,"component":480},"cbd0ec17-a90d-4050-9f15-06ee54c8f228",[1003,1017],{"_uid":1004,"content":1005,"component":393},"e009d180-1392-48ab-8c68-a54a296b5b60",{"type":12,"content":1006},[1007,1012],{"type":365,"attrs":1008,"content":1009},{"level":446,"textAlign":53},[1010],{"text":1011,"type":353},"Safe and respectful First Nations, Inuit and Métis maternal and newborn care",{"type":15,"attrs":1013,"content":1014},{"textAlign":53},[1015],{"text":1016,"type":353},"Learn more about the experiences of First Nations, Inuit and Métis and ways to provide safer maternal and newborn care.",{"_uid":1018,"file":1019,"link":1021,"label":1025,"linkType":421,"component":1028,"linkLabel":1029},"b132a503-438b-48eb-b46b-8e22f73194a3",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":1020},{},{"id":1022,"url":16,"linktype":427,"fieldtype":505,"cached_url":1023,"story":1024},"da051ca6-a0de-4ff6-9f7f-ac5210cc3359","resources/webinar-safe-and-respectful-first-nations-inuit-and-metis-maternal-and-newborn-care",{"name":1025,"id":1026,"uuid":1022,"slug":1027,"url":1023,"full_slug":1023,"_stopResolving":299},"Webinar: Safe and Respectful First Nations, Inuit and Métis Maternal and Newborn Care",113880360336881,"webinar-safe-and-respectful-first-nations-inuit-and-metis-maternal-and-newborn-care","banner-link","Watch the webinar recording",{"id":16,"cta":1031,"_uid":1036,"items":1037,"title":370,"component":539},[1032],{"_uid":1033,"link":1034,"label":527,"component":508},"3c5b1037-39fc-4453-b63f-0cd3c183f754",{"id":275,"url":16,"linktype":427,"fieldtype":505,"cached_url":296,"story":1035},{"name":270,"id":274,"uuid":275,"slug":295,"url":296,"full_slug":296,"_stopResolving":299},"0acb3541-eef9-4ff9-958b-9dd772249f86",[530,1038,532,328,533,534,535,536,537,538],"49e488cf-7b74-4458-98b6-2855c1b1abc8",[115,143,122,129,136,150],"protecting-mothers-babies-and-traditions","updates/protecting-mothers-babies-and-traditions",-8860,[],"9931dcb8-3dba-4d45-b159-490f1732b2ff","2025-12-24T19:41:19.146Z",[],[1048],{"path":1049,"name":1050,"lang":308,"published":299},"actualites-et-perspectives/proteger-les-meres-les-bebes-et-les-traditions","Protéger les mères, les bébés et les traditions ",{"name":1052,"created_at":1053,"published_at":1054,"updated_at":1055,"id":1056,"uuid":530,"content":1057,"slug":1270,"full_slug":1271,"sort_by_date":53,"position":1272,"tag_list":1273,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":1274,"first_published_at":1275,"release_id":53,"lang":292,"path":53,"alternates":1276,"default_full_slug":1271,"translated_slugs":1277},"What lived experience teaches care","2025-12-24T19:00:54.745Z","2026-02-26T01:17:45.742Z","2026-02-26T01:17:45.805Z",126620691465572,{"seo":1058,"_uid":335,"hero":1061,"types":1076,"topics":1077,"Noindex":286,"content":1078,"audience":1269,"component":541},{"_uid":331,"title":1059,"plugin":333,"og_image":16,"og_title":16,"description":1060,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"What lived experience teaches care: The journey of Vincent Dumez","Everyone plays a role in patient safety — leaders, providers, policymakers, patients, and caregivers. Healthcare Excellence Canada recognizes the vital work happening nationwide to ensure safer care. ",[1062],{"_uid":338,"date":1063,"image":1064,"title":1059,"author":16,"component":346,"description":1070},"2024-10-18 00:00",{"id":1065,"alt":1066,"name":16,"focus":16,"title":1067,"source":16,"filename":1068,"copyright":16,"fieldtype":284,"meta_data":1069,"is_external_url":286},114296389962841,"Photo of Vincent Dumez","CPSW Blog Vincent Dumez","https://a-ca.storyblok.com/f/850807391887861/53271b15b1/cpsw-blog-vincent-dumez.png",{"alt":1066,"title":1067,"source":16,"copyright":16},{"type":12,"content":1071},[1072],{"type":15,"attrs":1073,"content":1074},{"textAlign":53},[1075],{"text":334,"type":353},[246],[76,32],[1079,1261],{"id":16,"_uid":358,"content":1080,"component":480},[1081,1104],{"_uid":361,"content":1082,"component":393},{"type":12,"content":1083},[1084,1088,1096,1100],{"type":365,"attrs":1085,"content":1086},{"level":367,"textAlign":53},[1087],{"text":370,"type":353},{"type":15,"attrs":1089,"content":1090},{"textAlign":53},[1091,1092,1095],{"text":375,"type":353},{"text":377,"type":353,"marks":1093},[1094],{"type":380},{"text":382,"type":353},{"type":15,"attrs":1097,"content":1098},{"textAlign":53},[1099],{"text":387,"type":353},{"type":15,"attrs":1101,"content":1102},{"textAlign":53},[1103],{"text":392,"type":353},{"_uid":1105,"content":1106,"component":393},"18ee20be-ba76-420e-aa2a-df05953ea18e",{"type":12,"content":1107},[1108,1112,1117,1138,1143,1148,1153,1158,1163,1168,1173,1178,1183,1188,1201,1206,1211,1216,1221,1226,1231,1236,1241,1246,1251,1256],{"type":365,"attrs":1109,"content":1110},{"level":367,"textAlign":53},[1111],{"text":1059,"type":353},{"type":15,"attrs":1113,"content":1114},{"textAlign":53},[1115],{"text":1116,"type":353},"“I am first and foremost a patient. An old patient.”",{"type":15,"attrs":1118,"content":1119},{"textAlign":53},[1120,1122,1128,1130,1136],{"text":1121,"type":353},"This is how Vincent Dumez introduces himself, even after a life devoted to championing causes, sharing lived wisdom and shouldering many responsibilities. Activist, educator, administrator, and co-founder of the patient-partner program at the ",{"text":1123,"type":353,"marks":1124},"Université de Montréal’s Faculty of Medicine",[1125],{"type":421,"attrs":1126},{"href":1127,"uuid":53,"anchor":53,"custom":53,"target":805,"linktype":806},"https://medecine.umontreal.ca/",{"text":1129,"type":353},", he also brings his voice and vision to several boards, including ",{"text":1131,"type":353,"marks":1132},"Accreditation Canada",[1133],{"type":421,"attrs":1134},{"href":1135,"uuid":53,"anchor":53,"custom":53,"target":805,"linktype":806},"https://accreditation.ca/",{"text":1137,"type":353},".",{"type":15,"attrs":1139,"content":1140},{"textAlign":53},[1141],{"text":1142,"type":353},"A long-time patient and a prominent advocate for patient partnership in Quebec and abroad, Vincent grew up with hemophilia, in constant dialogue with the healthcare system. Like many of his generation, he was impacted by the tainted blood scandal, a chapter in Canada’s history that laid bare deep fractures in safety.",{"type":15,"attrs":1144,"content":1145},{"textAlign":53},[1146],{"text":1147,"type":353},"From that collective wound, Vincent began a new path. Not to run from what happened but to seek understanding. To turn pain into knowledge and silence into dialogue. He chose to stay. To stay, and to act.",{"type":365,"attrs":1149,"content":1150},{"level":446,"textAlign":53},[1151],{"text":1152,"type":353},"Guiding the system with lived experience",{"type":15,"attrs":1154,"content":1155},{"textAlign":53},[1156],{"text":1157,"type":353},"What might have led to retreat or surrender became, for Vincent, a relentless will to understand and to spark action. Early on, he sought to bring a different voice to conversations about quality and safety in care: the voice of those who live it.",{"type":15,"attrs":1159,"content":1160},{"textAlign":53},[1161],{"text":1162,"type":353},"After years of community work, much of it alongside people living with HIV, Vincent crossed into the academic world with a clear purpose: to make the patient’s voice part of its fabric. At the Université de Montréal’s Faculty of Medicine, he helped create a patient-partnership program that ushered in a new current, one where lived experience itself became a source of learning. Today, patient partners sit in classrooms, shape quality-improvement work and take part in decision-making. Not on the sidelines, but at the heart of the team.",{"type":15,"attrs":1164,"content":1165},{"textAlign":53},[1166],{"text":1167,"type":353},"This model, now recognized in Quebec and abroad, rests on a simple idea: we cannot train competent clinicians without helping them understand what it means to live with an illness, a loss of autonomy, or a long and complex care journey.",{"type":15,"attrs":1169,"content":1170},{"textAlign":53},[1171],{"text":1172,"type":353},"For Vincent, safety is not something you declare. It is something you weave into the care relationship. It rests on discourse, on valuing everyone’s knowledge, and on sharing decisions.",{"type":365,"attrs":1174,"content":1175},{"level":446,"textAlign":53},[1176],{"text":1177,"type":353},"Giving experience a voice and meaning",{"type":15,"attrs":1179,"content":1180},{"textAlign":53},[1181],{"text":1182,"type":353},"Vincent has long defended an idea that still unsettles some: patients know. Over time, they develop a deep understanding of their body, their condition and the system that cares for them. They know what helps, what harms and what is missing.",{"type":15,"attrs":1184,"content":1185},{"textAlign":53},[1186],{"text":1187,"type":353},"Yet this knowledge often stays hidden, rarely named and even more rarely valued. To change this, Vincent helped lead the creation of the first international typology of patient knowledge. This work gives form and language to what patients know, including experiential medical knowledge, self-management skills, relational knowledge, system-navigation skills and cultural knowledge. In doing so, it recognizes patients not only as care recipients, but as knowledge-holders whose insight can guide safer care.",{"type":15,"attrs":1189,"content":1190},{"textAlign":53},[1191,1193,1199],{"text":1192,"type":353},"Vincent’s commitment to making patient knowledge visible has also found expression in practical tools. At the ",{"text":1194,"type":353,"marks":1195},"Centre of Excellence on Partnership with Patients and the Public",[1196],{"type":421,"attrs":1197},{"href":1198,"uuid":53,"anchor":53,"custom":53,"target":805,"linktype":806},"https://ceppp.ca/",{"text":1200,"type":353}," (CEPPP), he helped design learning paths tailored to different conditions. These resources support patients in understanding their health, asking informed questions, recognizing risks and taking an active role in decisions. Because a well-informed patient not only protects their own safety. They also help prevent avoidable complications and, in their own way, ease the pressure on care teams.",{"type":365,"attrs":1202,"content":1203},{"level":446,"textAlign":53},[1204],{"text":1205,"type":353},"Navigating risk, together",{"type":15,"attrs":1207,"content":1208},{"textAlign":53},[1209],{"text":1210,"type":353},"For Vincent, safety begins with a patient’s ability to understand what is happening to them, know who to turn to and make informed choices. That is why he insists on real, clear and equitable access to health information.",{"type":15,"attrs":1212,"content":1213},{"textAlign":53},[1214],{"text":1215,"type":353},"His commitment is also rooted in lived reality, in the experience of a patient who had to learn how to safeguard his own well-being. “For 35 years, I have forged a stance: to take an active role in my own safety.” Hospitalized many times, Vincent estimates he has personally avoided between five and ten adverse events, some potentially serious or even fatal. His safety net, he says, is knotted first by him and those closest to him.",{"type":15,"attrs":1217,"content":1218},{"textAlign":53},[1219],{"text":1220,"type":353},"He speaks of their essential role, recalling a moment when his father prevented a major safety breach during a hospital stay. Often, it is loved ones who spot the detail others overlook, who bring forgotten information back into view, who speak up when something feels amiss. Yet they are still too often regarded only as visitors, sometimes even as obstacles.",{"type":15,"attrs":1222,"content":1223},{"textAlign":53},[1224],{"text":1225,"type":353},"The more vulnerable a person is, whether young, older, in distress or weakened by pain, the more essential their loved ones become. Inviting them into clinical discussions, offering clear guidance and giving them space to intervene are all part of safe care.",{"type":365,"attrs":1227,"content":1228},{"level":446,"textAlign":53},[1229],{"text":1230,"type":353},"Fostering a shared culture of safety",{"type":15,"attrs":1232,"content":1233},{"textAlign":53},[1234],{"text":1235,"type":353},"Moving forward often begins with finding our community. For Vincent, patient associations, support groups and community organizations play a vital role in learning, offering comfort and turning lived experience into shared wisdom. They are spaces where fears, discoveries and questions are shared. Places to better understand oneself, to stand up for oneself, to act. Places where knowledge meets, grows and strengthens.",{"type":15,"attrs":1237,"content":1238},{"textAlign":53},[1239],{"text":1240,"type":353},"Seen this way, safety is not only the responsibility of the healthcare system. It becomes a culture, a collective commitment, a thread woven between patients, their loved ones, healthcare professionals, leaders, researchers and decision-makers.",{"type":15,"attrs":1242,"content":1243},{"textAlign":53},[1244],{"text":1245,"type":353},"Safety in care is never guaranteed. It is built and rebuilt every day, in every encounter. It requires rigour, but also humility. It depends on strong systems, but also on human connections. And it calls for shared responsibility.",{"type":15,"attrs":1247,"content":1248},{"textAlign":53},[1249],{"text":1250,"type":353},"To be informed. To listen. To ask questions. To speak up. To take part.",{"type":15,"attrs":1252,"content":1253},{"textAlign":53},[1254],{"text":1255,"type":353},"Whether we are healthcare professionals, patients, care partners or members of the public, each of us has a role to play in making care safer. Sometimes, that role begins with a question asked, a doubt expressed, or a vigilance shared.",{"type":15,"attrs":1257,"content":1258},{"textAlign":53},[1259],{"text":1260,"type":353},"At the heart of safety lies a simple, essential principle: never do things for people, but with them.",{"id":16,"cta":1262,"_uid":1267,"items":1268,"title":370,"component":539},[1263],{"_uid":1264,"link":1265,"label":527,"component":508},"09362889-530e-43c8-bfdf-94333a606180",{"id":275,"url":16,"linktype":427,"fieldtype":505,"cached_url":296,"story":1266},{"name":270,"id":274,"uuid":275,"slug":295,"url":296,"full_slug":296,"_stopResolving":299},"ba4500b8-5e97-4432-bcad-eb6e1d217f45",[536,537,538,531,532,328,533,534,535],[122,143,129,150],"what-lived-experience-teaches-care","updates/what-lived-experience-teaches-care",-8880,[],"55821dec-1d42-4886-895d-e3275ecc1aab","2025-12-24T19:28:46.162Z",[],[1278],{"path":1279,"name":1280,"lang":308,"published":299},"actualites-et-perspectives/ce-que-le-vecu-apprend-au-soin","Ce que le vécu apprend au soin",{"name":1282,"created_at":1283,"published_at":1284,"updated_at":1285,"id":1286,"uuid":538,"content":1287,"slug":1397,"full_slug":1398,"sort_by_date":53,"position":1399,"tag_list":1400,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":1401,"first_published_at":1402,"release_id":53,"lang":292,"path":53,"alternates":1403,"default_full_slug":1398,"translated_slugs":1404},"Summerset Manor","2025-12-24T19:00:43.751Z","2026-03-25T21:35:24.553Z","2026-03-25T21:35:24.568Z",126620646446435,{"Seo":1288,"seo":1292,"_uid":335,"hero":1294,"types":1307,"topics":1308,"Noindex":286,"content":1309,"audience":1396,"component":541},[1289],{"_uid":1290,"Noindex":286,"component":1291},"c61cdbd5-935f-47e4-9824-16679243c2dc","Seo settings",{"_uid":331,"title":1293,"plugin":333,"og_image":16,"og_title":16,"description":334,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"Summerset Manor | All Voices for Safer Care Blog Series",[1295],{"_uid":338,"date":1063,"image":1296,"title":1282,"author":16,"component":346,"description":1301},{"id":1297,"alt":1298,"name":16,"focus":16,"title":16,"source":16,"filename":1299,"copyright":16,"fieldtype":284,"meta_data":1300,"is_external_url":286},114296174136357,"Photo of staff, Kelsey Goodwin-Coughlin at Summerset Manor in Summerside, PEI.","https://a-ca.storyblok.com/f/850807391887861/8487b03b81/3a8a0231.jpg",{"alt":1298,"title":16,"source":16,"copyright":16},{"type":12,"content":1302},[1303],{"type":15,"attrs":1304,"content":1305},{"textAlign":53},[1306],{"text":334,"type":353},[246],[76,98],[1310,1388],{"id":16,"_uid":358,"content":1311,"component":480},[1312,1335],{"_uid":361,"content":1313,"component":393},{"type":12,"content":1314},[1315,1319,1327,1331],{"type":365,"attrs":1316,"content":1317},{"level":367,"textAlign":53},[1318],{"text":370,"type":353},{"type":15,"attrs":1320,"content":1321},{"textAlign":53},[1322,1323,1326],{"text":375,"type":353},{"text":377,"type":353,"marks":1324},[1325],{"type":380},{"text":382,"type":353},{"type":15,"attrs":1328,"content":1329},{"textAlign":53},[1330],{"text":387,"type":353},{"type":15,"attrs":1332,"content":1333},{"textAlign":53},[1334],{"text":392,"type":353},{"_uid":1336,"content":1337,"component":393},"532907ee-cc58-4a9f-81d7-403a2e88d187",{"type":12,"content":1338},[1339,1343,1348,1353,1358,1363,1368,1373,1378,1383],{"type":365,"attrs":1340,"content":1341},{"level":367,"textAlign":53},[1342],{"text":1282,"type":353},{"type":15,"attrs":1344,"content":1345},{"textAlign":53},[1346],{"text":1347,"type":353},"Kelsey Goodwin-Coughlin is a Clinical Resource Nurse representing the team at Summerset Manor, a long-term care facility in Summerside, P.E.I. At Summerset, they take a person-centred holistic approach to care and patient safety is central to their mission.",{"type":15,"attrs":1349,"content":1350},{"textAlign":53},[1351],{"text":1352,"type":353},"Kelsey was a resident care worker at Summerset for ten years before returning to school for her Bachelor of Science in Nursing. She returned to Summerset as an RN Supervisor and is now their Clinical Resource Nurse. Kelsey and the Summerset team’s work is inspired by their residents and they strive to provide them with the highest quality of life possible.",{"type":15,"attrs":1354,"content":1355},{"textAlign":53},[1356],{"text":1357,"type":353},"The team at Summerset realized that their residents' quality of life was closely connected to having a sense of purpose and feeling like they belong. This led to the creation of several purposeful spaces throughout the manor, such as a workshop, salon, cafe and “Main Street.” These spaces provide residents with familiarity and a sense of routine, as well as meaningful, sensory-driven interactions and a deeper sense of community. Summerset is made up of a collection of households, with 13 or 14 residents in each, along with a mixture of these common areas for residents to freely explore.",{"type":15,"attrs":1359,"content":1360},{"textAlign":53},[1361],{"text":1362,"type":353},"Three of the households at Summerset are ‘dementia households’, where residents living with dementia stay within their household for their own safety. Summerset recently expanded the environment of two of these households, so residents now have an indoor park to explore. They also have two bilingual households, ensuring that French-speaking residents can receive care in their preferred language. Kelsey notes that as individuals age, they often feel more comfortable using their first language. Providing care in that language can help ensure they receive safe and effective support tailored to their needs.",{"type":15,"attrs":1364,"content":1365},{"textAlign":53},[1366],{"text":1367,"type":353},"Summerset is the only public home in P.E.I. with a therapeutic dementia worker. This worker's role is to understand the unique needs of residents with dementia and collaborate with their families to create personalized care plans. Tabatha Gallant is the therapeutic dementia worker at Summerset, and she takes a holistic approach to her work. Her main goal is to enhance the quality of life for residents, and she enjoys the detective work involved in discovering the best ways to support them.",{"type":15,"attrs":1369,"content":1370},{"textAlign":53},[1371],{"text":1372,"type":353},"Tabatha carefully observes the residents and often finds creative ways to help them without using medication. By including residents with dementia in daily activities at the manor, she helps establish a routine that gives them a sense of purpose and encourages meaningful interactions with staff.",{"type":15,"attrs":1374,"content":1375},{"textAlign":53},[1376],{"text":1377,"type":353},"Tabatha has led the development of a Snoezelen Room at Summerset. A Snoezelen Room uses sensory activities to help stimulate residents who may not be able to enjoy their favorite activities anymore. It also offers a calming space where residents can relax and take some time for themselves.",{"type":15,"attrs":1379,"content":1380},{"textAlign":53},[1381],{"text":1382,"type":353},"Summerset offers personalized meal options and a wide range of recreational activities. They've also started using virtual reality to enhance the experience for residents. This use of technology is an exciting innovation that can help inspire energy and a sense of adventure in older adults. Summerset is continuously growing its team by hiring specialized staff like Tabatha, who use their knowledge and skills to enrich the lives of the residents.",{"type":15,"attrs":1384,"content":1385},{"textAlign":53},[1386],{"text":1387,"type":353},"The team at Summerset show how a person-centered approach can make a meaningful impact. By prioritizing the physical, psychological, social and emotional safety of the residents, their loved ones and staff, they are creating a supportive environment that enhances healthcare quality and safety. Their efforts reflect the kind of commitment that drives continuous improvement in healthcare, fostering safer, more compassionate care for all.",{"id":16,"cta":1389,"_uid":1394,"items":1395,"title":370,"component":539},[1390],{"_uid":1391,"link":1392,"label":527,"component":508},"dace75b4-5905-4f93-824d-a27ed34d5338",{"id":275,"url":16,"linktype":427,"fieldtype":505,"cached_url":296,"story":1393},{"name":270,"id":274,"uuid":275,"slug":295,"url":296,"full_slug":296,"_stopResolving":299},"a8e208aa-061a-4705-85cb-5de98496d5cb",[536,537,530,531,532,328,533,534,535],[129,122,150],"summerset-manor","updates/summerset-manor",-8890,[],"ae7c7b22-5a3c-4546-badd-0d14770972c7","2025-12-24T19:26:00.113Z",[],[1405],{"path":1406,"name":1282,"lang":308,"published":299},"actualites-et-perspectives/summerset-manor",{"name":1408,"created_at":1409,"published_at":1410,"updated_at":1411,"id":1412,"uuid":536,"content":1413,"slug":1505,"full_slug":1506,"sort_by_date":53,"position":1507,"tag_list":1508,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":1509,"first_published_at":1510,"release_id":53,"lang":292,"path":53,"alternates":1511,"default_full_slug":1506,"translated_slugs":1512},"Baseline Chiropractic and Wellness Centre ","2025-12-24T18:55:23.760Z","2026-02-26T01:16:58.825Z","2026-02-26T01:16:58.842Z",126619335796065,{"seo":1414,"_uid":335,"hero":1416,"types":1430,"topics":1431,"Noindex":286,"content":1432,"audience":1504,"component":541},{"_uid":331,"title":1415,"plugin":333,"og_image":16,"og_title":16,"description":334,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"Baseline Chiropractic and Wellness Centre",[1417],{"_uid":338,"date":1063,"image":1418,"title":1415,"author":16,"component":346,"description":1424},{"id":1419,"alt":1420,"name":16,"focus":16,"title":1421,"source":16,"filename":1422,"copyright":16,"fieldtype":284,"meta_data":1423,"is_external_url":286},114296171125795,"Dr. Kelly Fleck from the Chiropractic Association of Alberta","Dr","https://a-ca.storyblok.com/f/850807391887861/e0ad634493/dr.png",{"alt":1420,"title":1421,"source":16,"copyright":16},{"type":12,"content":1425},[1426],{"type":15,"attrs":1427,"content":1428},{"textAlign":53},[1429],{"text":334,"type":353},[246],[76,98],[1433,1496],{"id":16,"_uid":358,"content":1434,"component":480},[1435,1458],{"_uid":361,"content":1436,"component":393},{"type":12,"content":1437},[1438,1442,1450,1454],{"type":365,"attrs":1439,"content":1440},{"level":367,"textAlign":53},[1441],{"text":370,"type":353},{"type":15,"attrs":1443,"content":1444},{"textAlign":53},[1445,1446,1449],{"text":375,"type":353},{"text":377,"type":353,"marks":1447},[1448],{"type":380},{"text":382,"type":353},{"type":15,"attrs":1451,"content":1452},{"textAlign":53},[1453],{"text":387,"type":353},{"type":15,"attrs":1455,"content":1456},{"textAlign":53},[1457],{"text":392,"type":353},{"_uid":1459,"content":1460,"component":393},"506b24fa-3476-45f7-872c-ee0fc7f85057",{"type":12,"content":1461},[1462,1466,1471,1476,1481,1486,1491],{"type":365,"attrs":1463,"content":1464},{"level":367,"textAlign":53},[1465],{"text":1415,"type":353},{"type":15,"attrs":1467,"content":1468},{"textAlign":53},[1469],{"text":1470,"type":353},"Dr. Kelly Fleck and his team at Baseline Chiropractic and Wellness Centre in Sherwood Park, Alberta, realized that to fully integrate musculoskeletal care into primary care, they needed to expand their approach to patient safety. After participating in Healthcare Excellence Canada's (HEC) Rethinking Patient Safety Action Series, they developed a comprehensive patient safety strategy for their clinic. This initiative was supported by the Chiropractic Association of Alberta, which has advocated for a national patient safety strategy for chiropractic care.",{"type":15,"attrs":1472,"content":1473},{"textAlign":53},[1474],{"text":1475,"type":353},"Through a series of chiropractic roundtable meetings, stakeholders discussed the concept of harm, how and why they should broaden their view of harm and what they could do to bring it into the wider discussion across their profession.",{"type":15,"attrs":1477,"content":1478},{"textAlign":53},[1479],{"text":1480,"type":353},"Dr. Fleck and his team also identified four key strategies for reducing harm and enhancing safety in their clinic: strengthening patient consent processes, updating emergency first aid procedures, launching a lunch-and-learn series on providing care that meets the needs of underserved communities and enhancing collaboration with other healthcare providers.",{"type":15,"attrs":1482,"content":1483},{"textAlign":53},[1484],{"text":1485,"type":353},"These discussions and activities brought patient safety to the forefront at Baseline and have inspired ongoing daily huddles where safety concerns and updates are discussed. It’s given a voice to the diverse experiences of both patients and practitioners and fostered an environment of safety and trust.",{"type":15,"attrs":1487,"content":1488},{"textAlign":53},[1489],{"text":1490,"type":353},"Dr. Fleck believes a culture of no shame, no blame, is required to move the chiropractic profession forward and to ensure harmful events are properly reported and learned from. When these events are viewed as learning opportunities rather than shameful mistakes, it inspires a culture of progress and an environment of supportive teamwork.",{"type":15,"attrs":1492,"content":1493},{"textAlign":53},[1494],{"text":1495,"type":353},"Dr. Kelly Fleck and the Chiropractic Association of Alberta hope to inspire the chiropractic community to unite at a national level, advocating for a more robust approach to patient safety. Through courageous leadership and a commitment to elevating the patient’s voice, they aim to make patient safety a standard in chiropractic care. By expanding the scope of informed consent and training staff on more inclusive approaches to care, they are going beyond physical safety, broadening their understanding of harm to encompass all forms, and ensuring a more comprehensive, patient-centered approach.",{"id":16,"cta":1497,"_uid":1502,"items":1503,"title":370,"component":539},[1498],{"_uid":1499,"link":1500,"label":527,"component":508},"d1cd4aa0-758b-4f1c-9391-7a1c961219b7",{"id":275,"url":16,"linktype":427,"fieldtype":505,"cached_url":296,"story":1501},{"name":270,"id":274,"uuid":275,"slug":295,"url":296,"full_slug":296,"_stopResolving":299},"715161b4-8d56-4fb4-9c33-875ac68e6dfb",[537,538,530,531,532,328,533,534,535],[129,143,150],"baseline-chiropractic-and-wellness-centre","updates/baseline-chiropractic-and-wellness-centre",-8900,[],"5cec4bc9-89e0-4ca4-a76d-02efcf37cf49","2025-12-24T19:16:46.876Z",[],[1513],{"path":1514,"name":1515,"lang":308,"published":299},"actualites-et-perspectives/baseline-chiropractic-et-wellness-centre","Baseline Chiropractic et Wellness Centre ",{"name":1517,"created_at":1518,"published_at":1519,"updated_at":1520,"id":1521,"uuid":1522,"content":1523,"slug":1728,"full_slug":1729,"sort_by_date":53,"position":1730,"tag_list":1731,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":1732,"first_published_at":1733,"release_id":53,"lang":292,"path":53,"alternates":1734,"default_full_slug":1729,"translated_slugs":1735},"Leaning Into Discomfort: Six Insights From a Year of HEC’s Truth and Reconciliation Journey","2026-02-11T17:26:51.799Z","2026-03-04T17:44:07.772Z","2026-03-04T17:44:07.804Z",143938403588191,"40d175ac-1fbe-495b-aa11-5e2a9940f63b",{"seo":1524,"_uid":1527,"hero":1528,"types":1549,"topics":1550,"Noindex":286,"content":1551,"audience":1727,"component":541},{"_uid":1525,"title":1517,"plugin":333,"og_image":16,"og_title":16,"description":1526,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"1faf4e43-04a9-47d2-a88a-306b6ac00b62","Truth and reconciliation is not a checkbox – it is an ongoing journey of learning, reflection and relationship building. At HEC, we continue to be guided by the leadership of First Nations, Inuit and Métis partners and advisors in this work.  ","4b54bad9-f12a-45ef-8623-8bc745d824b0",[1529],{"_uid":1530,"date":1531,"image":1532,"title":1517,"author":16,"component":346,"description":1536},"1b395caa-5a71-464c-9243-557e6e863311","2026-02-11 00:00",{"id":1533,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1534,"copyright":16,"fieldtype":284,"meta_data":1535,"is_external_url":286},143904029661040,"https://a-ca.storyblok.com/f/850807391887861/1600x1067/cefcd0988c/butterfly-1.png",{},{"type":12,"content":1537},[1538],{"type":15,"attrs":1539,"content":1540},{"textAlign":53},[1541,1547],{"text":1542,"type":353,"marks":1543},"Truth and reconciliation is not a checkbox – it is an ongoing journey of learning, reflection and relationship building. At HEC, we continue to be guided by the leadership of First Nations, Inuit and Métis partners and advisors in this work. ",[1544],{"type":1545,"attrs":1546},"textStyle",{"color":16},{"text":1548,"type":353}," ",[246],[91,62],[1552,1701],{"id":16,"_uid":1553,"content":1554,"component":480},"dd276b65-f9d2-44ca-b5d3-ac4c3aaa9880",[1555],{"_uid":1556,"content":1557,"component":393},"69b0f920-34fa-44f6-82f3-3ab3ad94e7ca",{"type":12,"content":1558},[1559,1568,1574,1579,1584,1589,1594,1599,1604,1609,1614,1619,1648,1653,1681,1686,1691,1696],{"type":15,"attrs":1560,"content":1561},{"textAlign":53},[1562,1567],{"text":1563,"type":353,"marks":1564},"As we share our progress through the Truth and Reconciliation Action Plan Annual Report for 2024-2025, we are also reflecting on what we learned this past year. These six insights highlight key moments of learning that are shaping how we continue to move forward together. ",[1565],{"type":1545,"attrs":1566},{"color":16},{"text":1548,"type":353},{"type":365,"attrs":1569,"content":1571},{"level":367,"textAlign":1570},"left",[1572],{"text":1573,"type":353},"Ceremony is a powerful way to connect",{"type":15,"attrs":1575,"content":1576},{"textAlign":1570},[1577],{"text":1578,"type":353},"In 2018, HEC was gifted a sacred bundle to be cared for by all staff. Over the past year staff have become more familiar with the bundle and how to care for it, including travelling with bundle items to in-person meetings and events. And for the first time, staff were invited to participate in the annual feasting of the bundle ceremony in conjunction with our all-staff in-person meeting.",{"type":15,"attrs":1580,"content":1581},{"textAlign":1570},[1582],{"text":1583,"type":353},"These shared moments helped foster connections. As one staff member shared, “It was so special to participate in the feasting of the sacred bundle.” Staff now have a better understanding of the items that make up our bundle and how to use them meaningfully and confidently.",{"type":365,"attrs":1585,"content":1586},{"level":367,"textAlign":1570},[1587],{"text":1588,"type":353},"Discomfort is an essential part of learning",{"type":15,"attrs":1590,"content":1591},{"textAlign":1570},[1592],{"text":1593,"type":353},"As a learning organization, we recognize growth often begins with discomfort. To commit to truth and reconciliation, we must step outside of what we already know.",{"type":15,"attrs":1595,"content":1596},{"textAlign":1570},[1597],{"text":1598,"type":353},"This year, teams across HEC participated in workshops to create milestones to track their truth and reconciliation journey. Using a growth continuum, teams reflected on where they are now and what their ideal ways of working would look like if they were fulfilling the goals outlined in our Truth and Reconciliation Action Plan. For many teams, the workshops sparked conversations about discomfort and uncertainty as we delved into developmental evaluation together. Many staff expressed uncertainty about whether their actions would be meaningful rather than tokenistic. We used this feedback to plan learning opportunities to better support staff along this journey.",{"type":15,"attrs":1600,"content":1601},{"textAlign":1570},[1602],{"text":1603,"type":353},"The milestones are living commitments that help teams reflect on their responsibility toward our collective commitments, define areas for improvement and recognize progress in their ways of working. They also guide planning, spark reflection and help us notice movement and gaps across programs, corporate functions, leadership and governance.",{"type":365,"attrs":1605,"content":1606},{"level":367,"textAlign":1570},[1607],{"text":1608,"type":353},"Language and terminology matter",{"type":15,"attrs":1610,"content":1611},{"textAlign":1570},[1612],{"text":1613,"type":353},"Language and terminology carry important meaning. During learning sessions on land acknowledgements, French-speaking staff participated in facilitated discussions focused on terminology and regional context. Having these conversations in French created opportunity for deeper understanding and confidence. As one participant shared, “Being able to learn about the situation in Québec in my first language has really built confidence around land acknowledgements.”",{"type":365,"attrs":1615,"content":1616},{"level":367,"textAlign":1570},[1617],{"text":1618,"type":353},"Making time to visit helps build relationships",{"type":15,"attrs":1620,"content":1621},{"textAlign":1570},[1622,1627,1642,1647],{"text":1623,"type":353,"marks":1624},"Operating in a virtual environment requires us to be intentional when it comes to relationship-building. To support meaningful connections between staff and the ",[1625],{"type":1545,"attrs":1626},{"color":16},{"text":1628,"type":353,"marks":1629},"Ka-odàkedjig Elders",[1630,1640],{"type":421,"attrs":1631},{"href":1632,"uuid":1633,"anchor":53,"custom":1634,"target":426,"linktype":427,"story":1635},"/about-us/meet-ka-odakedjig","89592b6c-161b-4b60-9a3d-074970505515",{},{"name":1636,"id":1637,"uuid":1633,"slug":1638,"url":1639,"full_slug":1639,"_stopResolving":299},"Meet Ka-odàkedjig ",136140819785331,"meet-ka-odakedjig","about-us/meet-ka-odakedjig",{"type":1545,"attrs":1641},{"color":16},{"text":1643,"type":353,"marks":1644}," who guide our work, we offered opportunities for one-on-one virtual coffee chats. These conversations provide a safe space for staff to ask questions about preparing to work with other partners, seek guidance on respectful protocols and continue their learning, while also building trusting personal relationships. ",[1645],{"type":1545,"attrs":1646},{"color":16},{"text":1548,"type":353},{"type":365,"attrs":1649,"content":1650},{"level":367,"textAlign":1570},[1651],{"text":1652,"type":353},"Experiential learning strengthens community",{"type":15,"attrs":1654,"content":1655},{"textAlign":1570},[1656,1661,1675,1680],{"text":1657,"type":353,"marks":1658},"Experiential learning creates powerful opportunities to grow. This year, HEC’s  ",[1659],{"type":1545,"attrs":1660},{"color":16},{"text":1662,"type":353,"marks":1663},"Enabling Aging in Place",[1664,1673],{"type":421,"attrs":1665},{"href":1666,"uuid":1667,"anchor":53,"custom":1668,"target":426,"linktype":427,"story":1669},"/programs/enabling-aging-in-place","55ec5ec1-cdad-4ca3-8923-16d512d9201d",{},{"name":1662,"id":1670,"uuid":1667,"slug":1671,"url":1672,"full_slug":1672,"_stopResolving":299},123451159434422,"enabling-aging-in-place","programs/enabling-aging-in-place",{"type":1545,"attrs":1674},{"color":16},{"text":1676,"type":353,"marks":1677}," program hosted an in-person workshop at Wanuskewin Heritage Park in Saskatchewan. Participants gathered in circle to learn and unlearn together, exploring equity, cultural safety and what it means to create safe and inclusive communities. ",[1678],{"type":1545,"attrs":1679},{"color":16},{"text":1548,"type":353},{"type":15,"attrs":1682,"content":1683},{"textAlign":1570},[1684],{"text":1685,"type":353},"Being at Wanuskewin, a living reminder of Indigenous Peoples’ sacred relationship with the land, grounded the experience in Indigenous teachings. Being together in this gathering space highlighted the importance of relationships within communities of practice, and also with the land and all that it provides to us. At the end of the workshop, participants shared many thoughtful reflections on trust and connections. One participant expressed their appreciation for “making space for discomfort and uncertainty.”",{"type":365,"attrs":1687,"content":1688},{"level":367,"textAlign":1570},[1689],{"text":1690,"type":353},"Diverse approaches to evaluation help us grow",{"type":15,"attrs":1692,"content":1693},{"textAlign":1570},[1694],{"text":1695,"type":353},"Truth and reconciliation work is not linear, and progress is not always easily measured using conventional evaluation tools. To better reflect the nature of this journey, our truth and reconciliation work is guided by a narrative description alongside a visual logic model that helps us understand where we are and what we need to do to keep moving forward. The developmental evaluation approach we use to track our progress will allow us to make adjustments as we learn to work in ways that are more reflective of First Nations, Inuit and Métis worldviews.",{"type":15,"attrs":1697,"content":1698},{"textAlign":1570},[1699],{"text":1700,"type":353},"In May 2024, we were proud to share our experience co-creating this evaluation approach with Bowman Performance Consulting at the Canadian Evaluation Society’s national conference – an opportunity to learn with and from others doing similar work.",{"id":16,"_uid":1702,"link":1703,"image":1714,"title":1718,"video_id":16,"component":512,"media_type":1719,"description":1720,"video_title":16},"478008c0-7ede-4003-a86d-53a861c1b89c",[1704],{"_uid":1705,"link":1706,"label":1713,"component":508},"e3d5ec39-dab8-4caf-910d-c09f3a89daf4",{"id":1707,"url":16,"linktype":427,"fieldtype":505,"cached_url":1708,"story":1709},"d2b614fa-f41f-474d-8f00-3bf3b909131a","about-us/truth-and-reconciliation-action-plan-annual-report-2024-2025",{"name":1710,"id":1711,"uuid":1707,"slug":1712,"url":1708,"full_slug":1708,"_stopResolving":299},"Truth and Reconciliation Action Plan Annual Report 2024-2025",143903312107601,"truth-and-reconciliation-action-plan-annual-report-2024-2025","Read the report",{"id":1715,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1716,"copyright":16,"fieldtype":284,"meta_data":1717,"is_external_url":286},136475292812477,"https://a-ca.storyblok.com/f/850807391887861/1620x1080/b163a40ac9/traction-plan-annual-report-2023-2024.png",{},"Want to learn more?","image",{"type":12,"content":1721},[1722],{"type":15,"attrs":1723,"content":1724},{"textAlign":53},[1725],{"text":1726,"type":353},"Read the report and join us as we continue to learn and move forward together along our truth and reconciliation journey.",[115,143,122,129,136,150,157],"leaning-into-discomfort-six-insights-from-a-year-of-hec-s-truth-and-reconciliation-journey","updates/leaning-into-discomfort-six-insights-from-a-year-of-hec-s-truth-and-reconciliation-journey",-8920,[],"0e8673f1-a890-4cff-8eed-f1d577a0931d","2026-02-11T17:34:30.272Z",[],[1736],{"path":1737,"name":1738,"lang":308,"published":299},"actualites-et-perspectives/accueillir-l-inconfort-six-perspectives-sur-le-cheminement-d-esc-vers-la-verite-et-la-reconciliation","Accueillir l’inconfort : six perspectives sur le cheminement d’ESC vers la vérité et la réconciliation",{"name":1740,"created_at":1741,"published_at":1742,"updated_at":1743,"id":1744,"uuid":1745,"content":1746,"slug":2115,"full_slug":2116,"sort_by_date":53,"position":2117,"tag_list":2118,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":2119,"first_published_at":2120,"release_id":53,"lang":292,"path":53,"alternates":2121,"default_full_slug":2116,"translated_slugs":2122},"Safety is a Conversation: How Everyday Acts Lead to the Right Care ","2026-03-20T18:40:42.109Z","2026-03-25T15:50:29.029Z","2026-03-25T15:50:29.072Z",157050643192975,"b744e41d-754a-41ca-b961-f8da6cced6db",{"seo":1747,"_uid":1751,"hero":1752,"types":1779,"topics":1780,"Noindex":286,"content":1781,"audience":2114,"component":541},{"_uid":1748,"title":1749,"plugin":333,"og_image":16,"og_title":16,"description":1750,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"b22755d4-6fb4-4422-98bd-b8cc9674ea1d","Safety is a conversation: how everyday acts lead to the right care","Teams participating in the Right Care Challenge, which focuses on reducing avoidable emergency department visits and improving access to primary and community care, have demonstrated how everyday interactions contribute to safer care.  ","27ee776c-30e9-4d45-bc80-2a40d9006bcf",[1753],{"_uid":1754,"date":1755,"image":1756,"title":1740,"author":16,"component":346,"description":1760},"56e43fbf-0de9-4e8e-a281-49b18945e806","2026-03-25 00:00",{"id":1757,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1758,"copyright":16,"fieldtype":284,"meta_data":1759,"is_external_url":286},158466384976756,"https://a-ca.storyblok.com/f/850807391887861/1073x716/8f26d3fe52/gmf-u-sacre-coeur-hero.jpg",{},{"type":12,"content":1761},[1762],{"type":15,"attrs":1763,"content":1764},{"textAlign":53},[1765,1767,1777],{"text":1766,"type":353},"Teams participating in the ",{"text":1768,"type":353,"marks":1769},"Right Care Challenge",[1770,1774],{"type":421,"attrs":1771},{"href":1772,"uuid":53,"anchor":53,"custom":1773,"target":426,"linktype":806},"https://www.healthcareexcellence.ca/programs/right-care-challenge/","[object Object]",{"type":1545,"attrs":1775},{"color":1776},"#467886",{"text":1778,"type":353},", which focuses on reducing avoidable emergency department visits and improving access to primary and community care, have demonstrated how everyday interactions contribute to safer care.  ",[246],[76],[1782,2064,2097],{"id":16,"_uid":1783,"content":1784,"component":480},"b9d19a57-19a8-4c83-823a-54f981e0d7e4",[1785,1838,1847,1855,1879,1886,1913,1938,1944,1964,1988,1994,2027],{"_uid":1786,"content":1787,"component":393},"d1dbf056-8316-4e1f-9b9f-9b067c991ad6",{"type":12,"content":1788},[1789,1794,1802],{"type":15,"attrs":1790,"content":1791},{"textAlign":53},[1792],{"text":1793,"type":353},"What does patient safety actually look like? Sometimes it involves complex medical care, such as emergency procedures or careful medication management. But just as often, it can look like a conversation. A team member feeling supported to ask a question, or a patient feeling comfortable enough to share a worry. ",{"type":15,"attrs":1795,"content":1796},{"textAlign":1570},[1797],{"text":1798,"type":353,"marks":1799},"They know that safety is not just a clinical responsibility, but a collective effort shaped by the perspectives of patients, caregivers, staff and community partners. While their goal is to increase access to care - the foundation of that work lies in listening, collaboration and open dialogue. ",[1800],{"type":1545,"attrs":1801},{"color":16},{"type":15,"attrs":1803,"content":1804},{"textAlign":1570},[1805,1810,1819,1824,1833],{"text":1806,"type":353,"marks":1807},"During ",[1808],{"type":1545,"attrs":1809},{"color":16},{"text":1811,"type":353,"marks":1812},"Canadian Patient Safety Week 2025",[1813,1817],{"type":421,"attrs":1814},{"href":1815,"uuid":53,"anchor":53,"custom":1816,"target":426,"linktype":806},"https://www.healthcareexcellence.ca/en/what-we-do/all-programs/canadian-patient-safety-week/",{},{"type":1545,"attrs":1818},{"color":1776},{"text":1820,"type":353,"marks":1821},", teams from hospitals to community hubs used the ",[1822],{"type":1545,"attrs":1823},{"color":16},{"text":1825,"type":353,"marks":1826},"Celebrating Everyday Safety Acts activity card",[1827,1831],{"type":421,"attrs":1828},{"href":1829,"uuid":53,"anchor":53,"custom":1830,"target":426,"linktype":806},"https://www.healthcareexcellence.ca/resources/celebrating-everyday-safety-acts-activity-card/",{},{"type":1545,"attrs":1832},{"color":1776},{"text":1834,"type":353,"marks":1835}," to put this into practice. By embracing the theme “All Voices for Safer Care”, they demonstrated that preventing harm and reducing avoidable emergency department visits calls for every voice in the room.",[1836],{"type":1545,"attrs":1837},{"color":16},{"_uid":1839,"content":1840,"component":393},"f3480718-6f50-4f9c-8522-da059d2fd455",{"type":12,"content":1841},[1842],{"type":365,"attrs":1843,"content":1844},{"level":367,"textAlign":53},[1845],{"text":1846,"type":353},"Valuing the expertise in every role ",{"_uid":1848,"image":1849,"component":1854},"4fa95c91-e36c-455a-8c4d-cc9be046e9d5",{"id":1850,"alt":1851,"name":16,"focus":16,"title":16,"source":16,"filename":1852,"copyright":16,"fieldtype":284,"meta_data":1853,"is_external_url":286},157053831846663,"Two individuals stand with their arms showcasing a whiteboard that reads in French, “patient safety challenge.”","https://a-ca.storyblok.com/f/850807391887861/968x774/81563fcf82/st-angela-merici-residence-inc.png",{"alt":1851,"title":16,"source":16,"copyright":16},"simple-image",{"_uid":1856,"content":1857,"component":393},"edc421f8-2ddd-4ed8-9fa5-45a6663f8858",{"type":12,"content":1858},[1859,1861],{"type":15,"attrs":1860},{"textAlign":53},{"type":15,"attrs":1862,"content":1863},{"textAlign":53},[1864,1866,1873,1877],{"text":1865,"type":353},"At ",{"text":1867,"type":353,"marks":1868},"St. Angela Merici Residence Inc.",[1869],{"type":421,"attrs":1870},{"href":1871,"uuid":53,"anchor":53,"custom":1872,"target":805,"linktype":806},"https://stangelamr.ca/",{},{"text":1874,"type":353,"marks":1875}," ",[1876],{"type":907},{"text":1878,"type":353},"in Saskatoon, a resident’s care team includes everyone they interact with throughout the day – a housekeeper who knows exactly where a walker should be placed to prevent a fall, and kitchen staff swapping in softer foods for a resident having trouble swallowing. This proactive approach supports everyone to speak up, allowing for interventions that keep residents safe. ",{"_uid":1880,"image":1881,"component":1854},"9a950f0d-1dba-49e2-86ad-f9cca6d2a766",{"id":1882,"alt":1883,"name":16,"focus":16,"title":16,"source":16,"filename":1884,"copyright":16,"fieldtype":284,"meta_data":1885,"is_external_url":286},157053837540104,"A group of children hold paper cut-outs of animated “germs” as part of a hand hygiene education campaign.","https://a-ca.storyblok.com/f/850807391887861/2000x1600/d9e629d4a8/generations-calgary.jpg",{"alt":1883,"title":16,"source":16,"copyright":16},{"_uid":1887,"content":1888,"component":393},"d8420d43-6d81-4956-8f72-38c1f7595b70",{"type":12,"content":1889},[1890],{"type":15,"attrs":1891,"content":1892},{"textAlign":53},[1893,1899,1908],{"text":1894,"type":353,"marks":1895},"This sense of shared commitment also drives the work at ",[1896],{"type":1545,"attrs":1897},{"color":1898},"#000000",{"text":1900,"type":353,"marks":1901},"Generations Calgary",[1902,1906],{"type":421,"attrs":1903},{"href":1904,"uuid":53,"anchor":53,"custom":1905,"target":805,"linktype":806},"https://generationscalgary.com/",{},{"type":1545,"attrs":1907},{"color":1898},{"text":1909,"type":353,"marks":1910},". Their Hand Hygiene and PPE Education campaign took a multi-generational approach, engaging everyone from preschoolers to older adults. They turned a safety protocol into a shared civic duty, leveraging the strength of the entire community to care for one another.  ",[1911],{"type":1545,"attrs":1912},{"color":1898},{"_uid":1914,"content":1915,"component":393},"0fdbc5de-bb07-42fe-89fa-622e8ef1fc65",{"type":12,"content":1916},[1917,1922,1936],{"type":365,"attrs":1918,"content":1919},{"level":367,"textAlign":53},[1920],{"text":1921,"type":353},"Creating space for every voice",{"type":15,"attrs":1923,"content":1924},{"textAlign":53},[1925,1927,1934],{"text":1926,"type":353},"For many people, including youth, the \"right care\" is care that feels safe. The ",{"text":1928,"type":353,"marks":1929},"YMCA of Southwest Nova Scotia",[1930],{"type":421,"attrs":1931},{"href":1932,"uuid":53,"anchor":53,"custom":1933,"target":805,"linktype":806},"https://www.ymcasouthwestns.ca/",{},{"text":1935,"type":353}," addressed this at their Anchor Youth Space in Bridgewater. Their team brought youth, caregivers and community partners together to co-design a safe environment. They identified that an \"inclusive and non-judgmental\" atmosphere is part of what safety means to them. By focusing work on psychological safety, they help youth feel comfortable accessing support early, preventing the crises that lead to emergency visits. ",{"type":15,"attrs":1937},{"textAlign":53},{"_uid":1939,"image":1940,"component":1854},"127a8cd1-8848-4a9a-ab74-dafebc3bbd3b",{"id":1941,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1942,"copyright":16,"fieldtype":284,"meta_data":1943,"is_external_url":286},157053837843209,"https://a-ca.storyblok.com/f/850807391887861/468x351/a0da0b928e/island-health-royal-jubilee-hospital.jpg",{},{"_uid":1945,"content":1946,"component":393},"98f1b81c-7a29-470f-a1e8-8855c762a53a",{"type":12,"content":1947},[1948,1950],{"type":15,"attrs":1949},{"textAlign":53},{"type":15,"attrs":1951,"content":1952},{"textAlign":53},[1953,1955,1962],{"text":1954,"type":353},"Similarly, ",{"text":1956,"type":353,"marks":1957},"Island Health’s Royal Jubilee Hospital",[1958],{"type":421,"attrs":1959},{"href":1960,"uuid":53,"anchor":53,"custom":1961,"target":805,"linktype":806},"https://www.islandhealth.ca/locations/hospitals-health-centre-locations/royal-jubilee-hospital-rjh",{},{"text":1963,"type":353}," in British Columbia is creating an inclusive safety culture within its Psychiatric Emergency Services. By using a central whiteboard to capture ideas from patients, psychiatrists, nurses and peer support workers alike, they demonstrate that all voices matter. This approach makes space for valuable ideas from anyone on the team and contributes to a culture where all opportunities to provide safer care are sought out and valued. The whiteboard is one tool for communication, tracking and sharing success of improved safety and other departmental improvements through the team’s weekly Quality Improvement Huddles.     ",{"_uid":1965,"content":1966,"component":393},"9fb6e5fa-6a3f-408d-8544-6ab3be49fb20",{"type":12,"content":1967},[1968,1973],{"type":365,"attrs":1969,"content":1970},{"level":367,"textAlign":53},[1971],{"text":1972,"type":353},"Strengthening capacity and confidence  ",{"type":15,"attrs":1974,"content":1975},{"textAlign":53},[1976,1978,1986],{"text":1977,"type":353},"Delivering the right care requires confidence. ",{"text":1979,"type":353,"marks":1980},"Youth Wellness Hubs Ontario Cambridge site, led by Langs Community Health Centre ",[1981,1985],{"type":421,"attrs":1982},{"href":1983,"uuid":53,"anchor":53,"custom":1984,"target":805,"linktype":806},"https://www.langs.org/ywhocambridge",{},{"type":907},{"text":1987,"type":353},"  used the activity to demystify safety planning. Through a collaborative session, they equipped staff across various departments to act in a crisis. This turned safety knowledge into a shared organizational strength, spurring safety conversations organization-wide. ",{"_uid":1989,"image":1990,"component":1854},"00360b72-1115-4405-813b-30bff6913e8d",{"id":1991,"alt":1851,"name":16,"focus":16,"title":16,"source":16,"filename":1992,"copyright":16,"fieldtype":284,"meta_data":1993,"is_external_url":286},157053838007050,"https://a-ca.storyblok.com/f/850807391887861/1073x1430/2cb24d2c2f/gmf-u-sacre-coeur.jpg",{"alt":1851,"title":16,"source":16,"copyright":16},{"_uid":1995,"content":1996,"component":393},"cec36131-6100-4ca4-9f9f-17b2d57db108",{"type":12,"content":1997},[1998,2000],{"type":15,"attrs":1999},{"textAlign":53},{"type":15,"attrs":2001,"content":2002},{"textAlign":53},[2003,2008,2013,2022],{"text":2004,"type":353,"marks":2005},"At",[2006],{"type":1545,"attrs":2007},{"color":1898},{"text":1874,"type":353,"marks":2009},[2010,2012],{"type":1545,"attrs":2011},{"color":1898},{"type":907},{"text":2014,"type":353,"marks":2015},"GMF-U Sacré-Coeur, CIUSSS du Nord-de-l'Île-de-Montréal  in Quebec",[2016,2020],{"type":421,"attrs":2017},{"href":2018,"uuid":53,"anchor":53,"custom":2019,"target":805,"linktype":806},"https://www.ciusssnordmtl.ca/installations/cliniques-specialisees/groupe-de-medecine-de-famille-universitaire-sacre-coeur",{},{"type":1545,"attrs":2021},{"color":1898},{"text":2023,"type":353,"marks":2024},", the team mobilized administrative staff alongside clinicians to review their daily processes. By examining these processes together, the team facilitated a meaningful exchange of best practices across different roles. This collaborative exercise helped the team develop a shared understanding of how to enhance safety within the full scope of the care they provide. ",[2025],{"type":1545,"attrs":2026},{"color":1898},{"_uid":2028,"content":2029,"component":393},"1ee826f6-8fc8-4b70-b115-e7cff9bc9a50",{"type":12,"content":2030},[2031,2036],{"type":365,"attrs":2032,"content":2033},{"level":367,"textAlign":53},[2034],{"text":2035,"type":353},"Moving Care Forward ",{"type":15,"attrs":2037,"content":2038},{"textAlign":53},[2039,2044,2059],{"text":2040,"type":353,"marks":2041},"All teams, including these six, show that the goals of the Right Care Challenge and the theme of ",[2042],{"type":1545,"attrs":2043},{"color":16},{"text":2045,"type":353,"marks":2046},"\"All Voices for Safer Care\"",[2047,2057],{"type":421,"attrs":2048},{"href":2049,"uuid":2050,"anchor":53,"custom":2051,"target":426,"linktype":427,"story":2052},"/updates/all-voices-for-safer-care-reflecting-on-canadian-patient-safety-week-2025","a8764a72-1494-49ec-8475-a43d7e92bb62",{},{"name":2053,"id":2054,"uuid":2050,"slug":2055,"url":2056,"full_slug":2056,"_stopResolving":299},"All Voices for Safer Care: Reflecting on Canadian Patient Safety Week 2025",124478279288072,"all-voices-for-safer-care-reflecting-on-canadian-patient-safety-week-2025","updates/all-voices-for-safer-care-reflecting-on-canadian-patient-safety-week-2025",{"type":1545,"attrs":2058},{"color":16},{"text":2060,"type":353,"marks":2061}," are interconnected. To reduce avoidable emergency visits, we must build trust across the system and recognize that every single person has a role to play in making care safer.  ",[2062],{"type":1545,"attrs":2063},{"color":16},{"id":16,"_uid":2065,"link":2066,"image":2067,"title":2072,"video_id":16,"component":512,"media_type":1719,"description":2073,"video_title":16},"463dd0e9-31f5-4e22-9c24-b405dee494ac",[],{"id":2068,"alt":2069,"name":16,"focus":16,"title":2069,"source":16,"filename":2070,"copyright":16,"fieldtype":284,"meta_data":2071,"is_external_url":286},114296335887441,"CPSW 1080X720 Activity Card EN","https://a-ca.storyblok.com/f/850807391887861/8c3788ddb8/cpsw-1080x720-activity-card-en.png",{},"Want to join the conversation? ",{"type":12,"content":2074},[2075],{"type":15,"attrs":2076,"content":2077},{"textAlign":53},[2078,2083,2092],{"text":2079,"type":353,"marks":2080},"Whether you are in a hospital, a community hub, or a clinic, you have a role to play in building safer care. We invite you to download the ",[2081],{"type":1545,"attrs":2082},{"color":1898},{"text":1825,"type":353,"marks":2084},[2085,2089,2091],{"type":421,"attrs":2086},{"href":2087,"uuid":53,"anchor":53,"custom":2088,"target":426,"linktype":806},"https://www.healthcareexcellence.ca/en/resources/celebrating-everyday-safety-acts-activity-card/",{},{"type":1545,"attrs":2090},{"color":1776},{"type":907},{"text":2093,"type":353,"marks":2094}," to start a conversation with your own team today.  ",[2095],{"type":1545,"attrs":2096},{"color":1898},{"id":16,"cta":2098,"_uid":2109,"items":2110,"title":2113,"component":539},[2099],{"_uid":2100,"link":2101,"label":2108,"component":508},"20ebe43e-b552-4f11-ad5f-3bde42fd6abd",{"id":2102,"url":16,"linktype":427,"fieldtype":505,"cached_url":2103,"story":2104},"0bcf270b-ea15-44cb-9887-b2d44e5d49b1","programs/",{"name":2105,"id":2106,"uuid":2102,"slug":2107,"url":2103,"full_slug":2103,"_stopResolving":299},"Programs",118076890587396,"programs","See all programs","0cf8353d-5208-45a9-8059-3a36b306fd8a",[704,2111,2112],"b2d788e0-43dc-4c6e-8312-ba3eadb9e1fd","293b7e36-6497-4fe6-b4f7-3f08975e9caf","Related programs",[],"safety-is-a-conversation","updates/safety-is-a-conversation",-8940,[],"6e730668-fff9-4cf3-89fe-5db235c76bce","2026-03-24T11:30:47.665Z",[],[2123],{"path":2124,"name":2125,"lang":308,"published":299},"actualites-et-perspectives/securite-des-patients","Sécurité des patients : comment des gestes du quotidien et des conversations permettent d’offrir des soins appropriés ",{"name":2127,"created_at":2128,"published_at":2129,"updated_at":2130,"id":2131,"uuid":2132,"content":2133,"slug":2345,"full_slug":2346,"sort_by_date":53,"position":2347,"tag_list":2348,"is_startpage":286,"parent_id":300,"meta_data":53,"group_id":2349,"first_published_at":2350,"release_id":53,"lang":292,"path":53,"alternates":2351,"default_full_slug":2346,"translated_slugs":2352},"Government of Canada Invests $3 Million to Strengthen Primary Care Research ","2026-03-26T02:26:09.277Z","2026-03-31T15:09:13.941Z","2026-03-31T15:09:13.971Z",158934504680613,"49007c8f-4083-4e49-8576-ba86c61ba090",{"seo":2134,"_uid":2138,"hero":2139,"types":2159,"topics":2160,"Noindex":286,"content":2161,"audience":2344,"component":541},{"_uid":2135,"title":2136,"plugin":333,"og_image":16,"og_title":16,"description":2137,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"30845288-c312-4f2e-bc9a-6081ed5e528c","Government of Canada Invests $3 Million to Strengthen Primary Care Research","On March 24, 2026, Minister of Health, Marjorie Michel, announced a $3M investment to strengthen primary care — in partnership with CIHR and HEC. ","5be57104-7725-4ce9-afd1-4a087b260bdf",[2140],{"_uid":2141,"date":2142,"image":2143,"title":2127,"author":16,"component":346,"description":2148},"01fdc11e-3421-4082-aa64-4aeaf326e023","2026-03-24 00:00",{"id":2144,"alt":2145,"name":16,"focus":16,"title":16,"source":16,"filename":2146,"copyright":16,"fieldtype":284,"meta_data":2147,"is_external_url":286},158935757482900,"Gail Tomblin Murphy, Jennifer Zelmer, Dr. Paul Hébert and The Honourable Marjorie Michel","https://a-ca.storyblok.com/f/850807391887861/2000x1333/bfdc069a33/20260323-cihr-prime-conference-13.jpg",{"alt":2145,"title":16,"source":16,"copyright":16},{"type":12,"content":2149},[2150],{"type":15,"attrs":2151,"content":2152},{"textAlign":53},[2153],{"text":2154,"type":353,"marks":2155},"On March 24, 2026, Minister of Health, Marjorie Michel, announced a $3M investment to strengthen primary care — in partnership with CIHR and HEC. ",[2156],{"type":1545,"attrs":2157},{"color":2158},"#000000D8",[253],[98],[2162,2239,2291,2330],{"id":16,"_uid":2163,"content":2164,"component":480},"d0abf934-af53-4653-be21-9be7fa862428",[2165,2232],{"_uid":2166,"content":2167,"component":393},"37429049-13a2-47d6-bfa8-5f24b81e1d5a",{"type":12,"content":2168},[2169,2176,2184,2211,2219],{"type":15,"attrs":2170,"content":2171},{"textAlign":53},[2172],{"text":2173,"type":353,"marks":2174},"This news release was issued by the Government of Canada and is shared here for your information.",[2175],{"type":380},{"type":15,"attrs":2177,"content":2178},{"textAlign":53},[2179],{"text":2180,"type":353,"marks":2181},"Across Canada, teams are working in new ways to expand access to primary care and improve how care is delivered. This investment will help them go further — strengthening the connection between quality improvement, research and evidence. ",[2182],{"type":1545,"attrs":2183},{"color":16},{"type":15,"attrs":2185,"content":2186},{"textAlign":1570},[2187,2192,2206],{"text":2188,"type":353,"marks":2189},"Through ",[2190],{"type":1545,"attrs":2191},{"color":16},{"text":2193,"type":353,"marks":2194},"Care Forward",[2195,2204],{"type":421,"attrs":2196},{"href":2197,"uuid":2198,"anchor":53,"custom":2199,"target":426,"linktype":427,"story":2200},"/care-forward","ca4e5415-1e0a-4bfc-a5eb-40d31625ef97",{},{"name":2201,"id":2202,"uuid":2198,"slug":2203,"url":2203,"full_slug":2203,"_stopResolving":299},"Moving Care Forward",142150886389791,"care-forward",{"type":1545,"attrs":2205},{"color":16},{"text":2207,"type":353,"marks":2208},", teams are already testing practical approaches, learning from one another, and making a difference in their communities. This partnership will help accelerate that work. ",[2209],{"type":1545,"attrs":2210},{"color":16},{"type":15,"attrs":2212,"content":2213},{"textAlign":1570},[2214],{"text":2215,"type":353,"marks":2216},"This is what it looks like when people, evidence and action come together to move care forward. ",[2217],{"type":1545,"attrs":2218},{"color":16},{"type":15,"attrs":2220,"content":2221},{"textAlign":1570},[2222,2228],{"text":2223,"type":353,"marks":2224},"Photo courtesy of the Canadian Institutes of Health Research.",[2225,2227],{"type":1545,"attrs":2226},{"color":16},{"type":380},{"text":1548,"type":353,"marks":2229},[2230],{"type":1545,"attrs":2231},{"color":16},{"_uid":2233,"file":2234,"link":2236,"label":2136,"linkType":421,"component":1028,"linkLabel":2238},"c8401ec6-cb4e-4ea3-83e4-a8aa01c2b83a",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2235},{},{"id":16,"url":2237,"target":805,"linktype":806,"fieldtype":505,"cached_url":2237},"https://www.canada.ca/en/institutes-health-research/news/2026/03/government-of-canada-invests-3-million-to-strengthen-primary-care-research.html","Read the full announcement",{"id":16,"_uid":2240,"items":2241,"component":498},"986f71b2-6d3b-403e-a73c-789d8ccd0beb",[2242,2259,2275],{"_uid":2243,"image":2244,"quote":2246,"author":2257,"component":496,"author_title":2258},"f12b31a7-8528-4c5e-837d-998c208533c8",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2245},{},{"type":12,"content":2247},[2248],{"type":15,"attrs":2249,"content":2250},{"textAlign":53},[2251],{"text":2252,"type":353,"marks":2253},"“Better healthcare begins with better research. Overall, this work will help ensure that evidence-backed, innovative primary care solutions are put into place to improve primary care for Canadians. This initiative is an excellent example of how when we work together, we can improve health outcomes and access for Canadians across the country.”",[2254],{"type":1545,"attrs":2255},{"color":2256},"#333333","The Honourable Marjorie Michel","Minister of Health",{"_uid":2260,"image":2261,"quote":2263,"author":2273,"component":496,"author_title":2274},"6b2d7691-fc68-4804-9fab-3a154c76d68f",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2262},{},{"type":12,"content":2264},[2265],{"type":15,"attrs":2266,"content":2267},{"textAlign":53},[2268],{"text":2269,"type":353,"marks":2270},"“CIHR is proud to support research that strengthens primary care and helps close gaps in access. By partnering with Healthcare Excellence Canada and leveraging the leadership of the Canadian Primary Care Research Consortium, we are ensuring solutions are grounded in evidence and shaped by the needs of people and communities.”",[2271],{"type":1545,"attrs":2272},{"color":2256},"Dr. Paul Hébert","Canadian Institutes of Health Research",{"_uid":2276,"image":2277,"quote":2279,"author":2289,"component":496,"author_title":2290},"d083a801-54e2-40a6-a741-eb35cebf2d00",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2278},{},{"type":12,"content":2280},[2281],{"type":15,"attrs":2282,"content":2283},{"textAlign":53},[2284],{"text":2285,"type":353,"marks":2286},"“Care Forward is about people and organizations working together to improve care for more people across the country. In partnership with the Canadian Institutes of Health Research and the Canadian Primary Care Research Consortium, we’re helping primary and community care teams apply evidence and practical experience to expand access and deliver care, when and where it’s needed.”",[2287],{"type":1545,"attrs":2288},{"color":2256},"Jennifer Zelmer","President and CEO, Healthcare Excellence Canada",{"id":16,"_uid":2292,"content":2293,"component":480},"4cfb991a-7079-43d6-ad6f-6740a0b4eda3",[2294,2323],{"_uid":2295,"content":2296,"component":393},"fac2c0d9-f0da-4580-bae7-81e983d857af",{"type":12,"content":2297},[2298,2302,2321],{"type":365,"attrs":2299,"content":2300},{"level":367,"textAlign":53},[2301],{"text":2201,"type":353},{"type":15,"attrs":2303,"content":2304},{"textAlign":53},[2305,2307,2319],{"text":2306,"type":353},"In spring of 2025, HEC ",{"text":2308,"type":353,"marks":2309},"launched a pan-Canadian movement",[2310],{"type":421,"attrs":2311},{"href":2312,"uuid":2313,"anchor":53,"custom":1773,"target":426,"linktype":427,"story":2314},"/updates/care-forward-a-pan-canadian-movement-rooted-in-local-action","6753a81a-3734-46a6-a711-929c9eb306c9",{"name":2315,"id":2316,"uuid":2313,"slug":2317,"url":2318,"full_slug":2318,"_stopResolving":299},"Care Forward: A Pan-Canadian Movement, Rooted in Local Action",123415753757808,"care-forward-a-pan-canadian-movement-rooted-in-local-action","updates/care-forward-a-pan-canadian-movement-rooted-in-local-action",{"text":2320,"type":353}," of people sharing knowledge and applying proven approaches to improve healthcare quality and safety for at least one million people across the country. ",{"type":15,"attrs":2322},{"textAlign":53},{"_uid":2324,"file":2325,"link":2327,"label":2329,"linkType":421,"component":1028,"linkLabel":507},"a04a7fa9-cee7-4492-9e3e-95a88b535971",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":284,"meta_data":2326},{},{"id":2198,"url":16,"linktype":427,"fieldtype":505,"cached_url":2203,"story":2328},{"name":2201,"id":2202,"uuid":2198,"slug":2203,"url":2203,"full_slug":2203,"_stopResolving":299},"Today, Care Forward is how we bring our strategy to life with partners across the country.",{"id":16,"cta":2331,"_uid":2336,"items":2337,"title":2343,"component":539},[2332],{"_uid":2333,"link":2334,"label":2108,"component":508},"be13a015-9b19-4636-9d14-84fc412ef5fc",{"id":2102,"url":16,"linktype":427,"fieldtype":505,"cached_url":2103,"story":2335},{"name":2105,"id":2106,"uuid":2102,"slug":2107,"url":2103,"full_slug":2103,"_stopResolving":299},"c6824794-652d-43bd-8788-22673c044af3",[2338,2339,2340,2111,2341,2342],"919c6975-5e67-4832-a38a-2e5e3eefe0bc","6814dd69-ce2d-45d5-b559-0b13e68239d9","31177a67-d973-41a4-91b2-9fd6ec92c4e8","a3c98562-a1c5-45cd-9303-9a32020bf25f","92479fac-7b41-4f7b-85e8-365d7630a9b2","Explore Care Forward Programs",[129,150,136,122],"government-of-canada-invests-3-million-to-strengthen-primary-care-research","updates/government-of-canada-invests-3-million-to-strengthen-primary-care-research",-8980,[],"efa20401-2b8b-423e-a93b-a1416c2843d5","2026-03-31T15:05:20.615Z",[],[2353],{"path":2354,"name":2355,"lang":308,"published":299},"actualites-et-perspectives/le-gouvernement-du-canada-investit-3-millions-de-dollars-pour-renforcer-la-recherche-sur-les-soins-primaires","Le gouvernement du Canada investit 3 millions de dollars pour renforcer la recherche sur les soins primaires",100,1776087596066]