[{"data":1,"prerenderedAt":2538},["ShallowReactive",2],{"commonen":3,"sb-page-en-resources/types/guides-toolkits-frameworks":268,"sb-collection-cat-en-resources-7-9-{\"type\":{\"in\":\"4f42dc6d-7f83-4f7a-ac0f-76b7fe7d2b25\"}}":320},{"globals":-1,"resourcesCategories":4},["Reactive",5],{"topics":6,"audience":113,"type":163,"regional":183,"programType":206,"format":228,"eventType":229,"updateType":244,"employeeTagType":259},[7,17,24,31,38,45,54,61,68,75,83,90,97,105],{"id":8,"slug":9,"title":10,"tooltip":11,"shortName":16},"ebc0404e-2d82-4308-adf1-89c1a06750f5","hospital-harm","Hospital harm",{"type":12,"content":13},"doc",[14],{"type":15},"paragraph","",{"id":18,"slug":19,"title":20,"tooltip":21,"shortName":16},"fda74309-2934-4763-91d0-623be56f6dae","pandemic-response","Pandemic response",{"type":12,"content":22},[23],{"type":15},{"id":25,"slug":26,"title":27,"tooltip":28,"shortName":16},"731ba20c-b343-4fbd-b412-da5f433c3cc3","technology","Technology",{"type":12,"content":29},[30],{"type":15},{"id":32,"slug":33,"title":34,"tooltip":35,"shortName":16},"7c337fd8-a1db-4958-82bb-1c161491e0af","patient-engagement","Patient engagement",{"type":12,"content":36},[37],{"type":15},{"id":39,"slug":40,"title":41,"tooltip":42,"shortName":16},"ee3eb162-d375-4435-a721-cef65b6ca9d9","policy","Policy",{"type":12,"content":43},[44],{"type":15},{"id":46,"slug":47,"title":48,"tooltip":49,"shortName":16},"f3a1127a-c8bd-4c8f-9897-ea26dd756bdd","health-equity","Health equity",{"type":12,"content":50},[51],{"type":15,"attrs":52},{"textAlign":53},null,{"id":55,"slug":56,"title":57,"tooltip":58,"shortName":16},"03da87c9-81bf-43ed-842d-70d46135a3f7","value-based-care","Value-based care",{"type":12,"content":59},[60],{"type":15},{"id":62,"slug":63,"title":64,"tooltip":65,"shortName":16},"f6d48d07-4fff-4746-a299-309770762992","first-nations-inuit-and-metis-priorities","First Nations, Inuit and Métis priorities",{"type":12,"content":66},[67],{"type":15},{"id":69,"slug":70,"title":71,"tooltip":72,"shortName":16},"c3aff865-c637-4fb2-98b8-226312d9123a","aging-in-place","Aging in place",{"type":12,"content":73},[74],{"type":15},{"id":76,"slug":77,"title":78,"tooltip":79,"shortName":16},"29f68b94-07a1-481f-8b76-8d6863f16566","patient-safety","Patient safety",{"type":12,"content":80},[81],{"type":15,"attrs":82},{"textAlign":53},{"id":84,"slug":85,"title":86,"tooltip":87,"shortName":16},"e25206d8-8359-493f-b7b3-9c997a6f9d9b","health-workforce","Health workforce",{"type":12,"content":88},[89],{"type":15},{"id":91,"slug":92,"title":93,"tooltip":94,"shortName":16},"a7155a6b-90f8-4226-94c3-c578d1471a52","cultural-safety","Cultural Safety",{"type":12,"content":95},[96],{"type":15},{"id":98,"slug":99,"title":100,"tooltip":101,"shortName":16},"c2209086-26d0-49e0-b219-9729e6dffc22","primary-and-community-care","Primary and community care",{"type":12,"content":102},[103],{"type":15,"attrs":104},{"textAlign":53},{"id":106,"slug":107,"title":108,"tooltip":109,"shortName":16},"dfe12160-9f94-4cc2-99ef-30773d0829d5","long-term-care","Long-term care",{"type":12,"content":110},[111],{"type":15,"attrs":112},{"textAlign":53},[114,121,128,135,142,149,156],{"id":115,"slug":116,"title":117,"tooltip":118,"shortName":16},"000cf75f-2e05-4bd3-a9b7-4bf20c5e6fc5","community-organization","Community organization",{"type":12,"content":119},[120],{"type":15},{"id":122,"slug":123,"title":124,"tooltip":125,"shortName":16},"0e05a490-d9f0-4cf7-8cc9-216d6554989c","people-with-lived-living-experience","Person with lived/living experience",{"type":12,"content":126},[127],{"type":15},{"id":129,"slug":130,"title":131,"tooltip":132,"shortName":16},"2cf95539-4f34-458d-a047-56c9dc2da53d","point-of-care-provider","Point of care provider",{"type":12,"content":133},[134],{"type":15},{"id":136,"slug":137,"title":138,"tooltip":139,"shortName":16},"86f97179-4380-431e-ab06-2706b1c8f2d9","policy-advisor-or-analyst","Policy advisor or analyst",{"type":12,"content":140},[141],{"type":15},{"id":143,"slug":144,"title":145,"tooltip":146,"shortName":16},"e38cf314-1f29-478d-9c26-4ca1006f5812","healthcare-leader","Healthcare leader",{"type":12,"content":147},[148],{"type":15},{"id":150,"slug":151,"title":152,"tooltip":153,"shortName":16},"ec852192-bb35-42bf-93be-705d65c56c76","quality-or-safety-improvement-lead","Quality or safety improvement lead",{"type":12,"content":154},[155],{"type":15},{"id":157,"slug":158,"title":159,"tooltip":160,"shortName":16},"a3f7559a-74e8-43da-9690-29616f5bf0f3","student","Student",{"type":12,"content":161},[162],{"type":15},[164,169,173,178],{"id":165,"slug":166,"title":167,"tooltip":16,"shortName":168},"cddd560c-81d2-4865-adb6-cc04420aa8fb","on-demand-webinars","On-demand webinars ","Webinars",{"id":170,"slug":171,"title":172,"tooltip":16,"shortName":16},"ef367cb8-3b7d-401d-ad2d-c7c24e9772d0","reports","Reports",{"id":174,"slug":175,"title":176,"tooltip":16,"shortName":177},"4f42dc6d-7f83-4f7a-ac0f-76b7fe7d2b25","guides-toolkits-frameworks","Guides, Toolkits & Frameworks","Guides & Toolkit",{"id":179,"slug":180,"title":181,"tooltip":16,"shortName":182},"e1d5bd1d-21e3-4a2a-9166-c95f4fd1487b","case-studies-and-promising-practices","Case Studies and Promising Practices","Case study",[184,191,199],{"id":185,"slug":186,"title":187,"tooltip":188,"shortName":16},"f3c3ffc4-e42b-4629-be78-8d554a3c6a60","remote","Remote",{"type":12,"content":189},[190],{"type":15},{"id":192,"slug":193,"title":194,"tooltip":195,"shortName":16},"6cc8c6b3-906d-43fb-8d14-bcad45583ebc","rural","Rural",{"type":12,"content":196},[197],{"type":15,"attrs":198},{"textAlign":53},{"id":200,"slug":201,"title":202,"tooltip":203,"shortName":16},"12a19edc-d1fe-46aa-b247-cad08621fcdb","urban","Urban",{"type":12,"content":204},[205],{"type":15},[207,214,221],{"id":208,"slug":209,"title":210,"tooltip":211,"shortName":16},"cdb22f45-79d9-443c-9fd6-327b5d57f43e","patient-partnerships-and-engagement","Patient Partnerships and Engagement",{"type":12,"content":212},[213],{"type":15},{"id":215,"slug":216,"title":217,"tooltip":218,"shortName":16},"00e891cd-7805-487f-a0a5-e135d6c451ea","e-learning","E-learning ",{"type":12,"content":219},[220],{"type":15},{"id":222,"slug":223,"title":224,"tooltip":225,"shortName":16},"49246508-5dd9-40ec-9512-7f4f0817f014","facilitated-programs","Facilitated Programs",{"type":12,"content":226},[227],{"type":15},[],[230,237],{"id":231,"slug":232,"title":233,"tooltip":234,"shortName":16},"b847d999-38e0-47c9-9e04-4cae376493bc","webinar","Webinar",{"type":12,"content":235},[236],{"type":15},{"id":238,"slug":239,"title":240,"tooltip":241,"shortName":16},"89b73ff0-cea7-4362-a6a3-69e9c371890f","events","Events",{"type":12,"content":242},[243],{"type":15},[245,252],{"id":246,"slug":247,"title":248,"tooltip":249,"shortName":16},"b662c26e-fd41-473b-a2fd-ba25f2369050","blogs","Blogs",{"type":12,"content":250},[251],{"type":15},{"id":253,"slug":254,"title":255,"tooltip":256,"shortName":16},"c9fe4371-04c1-4ee9-85b0-0de39efae772","news","News",{"type":12,"content":257},[258],{"type":15},[260,264],{"id":261,"slug":262,"title":263,"tooltip":16,"shortName":16},"64559fec-0310-4102-8ffa-cb7d93e907dc","vice-chair","Vice-Chair",{"id":265,"slug":266,"title":267,"tooltip":16,"shortName":16},"28ee14ad-994e-48cc-98e6-c61456328689","chair","Chair",{"story":269,"cv":309,"rels":310,"links":311,"assets":312},{"name":176,"created_at":270,"published_at":271,"updated_at":272,"id":273,"uuid":274,"content":275,"slug":175,"full_slug":296,"sort_by_date":53,"position":297,"tag_list":298,"is_startpage":288,"parent_id":299,"meta_data":53,"group_id":300,"first_published_at":301,"release_id":53,"lang":302,"path":53,"alternates":303,"default_full_slug":296,"translated_slugs":304},"2025-11-14T19:57:02.135Z","2026-02-21T19:43:43.787Z","2026-02-21T19:43:43.807Z",112478708304943,"68b0d5f4-2bf4-4438-baf4-b49f83c56447",{"seo":276,"_uid":279,"hero":280,"type":174,"topic":16,"Noindex":294,"component":295},{"_uid":277,"title":16,"plugin":278,"og_image":16,"og_title":16,"description":16,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"f9feba04-1374-4b59-9edb-e810068eadb5","seo_metatags","1be607ec-4593-4a60-8604-9e4d99778b86",[281],{"_uid":282,"image":283,"title":176,"component":289,"description":290},"ce006733-767c-41d8-b754-1d935cc1cfea",{"id":284,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":285,"copyright":16,"fieldtype":286,"meta_data":287,"is_external_url":288},103620903432624,"https://a-ca.storyblok.com/f/850807391887861/4096x2732/4ff131b0c4/placeholder_01.jpg","asset",{},false,"hero-level-2",{"type":12,"content":291},[292],{"type":15,"attrs":293},{"textAlign":53},true,"hec-page-resource-hub-cat","resources/types/guides-toolkits-frameworks",-100,[],109646934198165,"754d6dff-fe41-4b51-bcc3-7e9316e90727","2025-11-14T19:57:49.813Z","default",[],[305],{"path":306,"name":307,"lang":308,"published":294},"ressources/types/guides-et-boites-a-outil","Guides et boites à outil","fr",1776087000,[],[],[313],{"id":284,"alt":16,"content_length":314,"content_type":315,"copyright":16,"created_at":316,"deleted_at":53,"focus":16,"is_private":288,"title":16,"updated_at":317,"s3_filename":318,"meta_data":319},576134,"image/jpeg","2025-10-20T19:14:32.121Z","2025-10-20T19:14:34.054Z","f/850807391887861/4096x2732/4ff131b0c4/placeholder_01.jpg",{},{"stories":321,"total":2537},[322,545,722,1092,1443,1560,1703,1781,2443],{"name":323,"created_at":324,"published_at":325,"updated_at":326,"id":327,"uuid":328,"content":329,"slug":529,"full_slug":530,"sort_by_date":53,"position":531,"tag_list":532,"is_startpage":288,"parent_id":533,"meta_data":534,"group_id":538,"first_published_at":539,"release_id":53,"lang":302,"path":53,"alternates":540,"default_full_slug":530,"translated_slugs":541},"The Five Central Pillars of Contemporary Advanced Access","2025-11-18T19:04:53.936Z","2026-02-21T02:36:46.938Z","2026-02-21T02:36:46.961Z",113881472823099,"b247e7da-fee5-477b-b9d1-b6ab4adf7ef5",{"new":288,"seo":330,"_uid":332,"hero":333,"type":174,"topics":398,"Noindex":288,"content":399,"audience":526,"duration":16,"regional":527,"component":528},{"title":323,"plugin":278,"description":331},"Discover how contemporary Advanced Access helps primary care teams improve access, reduce wait times, and deliver timely, patient-centred care using five pillars.","3b13bb53-9fa3-41d0-b93c-7ffc701fd901",[334],{"_uid":335,"file":336,"image":345,"title":323,"format":16,"component":350,"description":331,"key_learning":351,"prerequisite":16},"bdd4368f-e019-402e-9d68-155718e304ec",[337],{"_uid":338,"file":339,"label":323,"component":344},"ccbcaffe-eb38-4158-9046-f7a0f2e48894",{"id":340,"alt":341,"name":16,"focus":16,"title":341,"source":16,"filename":342,"copyright":16,"fieldtype":286,"meta_data":343,"is_external_url":288},114290226505345,"Contemporary Advanced Access Five Pillars","https://a-ca.storyblok.com/f/850807391887861/a245523b13/contemporary-advanced-access-five-pillars.pdf",{},"simple-file",{"id":346,"alt":347,"title":323,"source":16,"filename":348,"copyright":16,"fieldtype":286,"meta_data":349},114297041300738,"Cover photo of the five central pillars of contemporary advanced access one pager.","https://a-ca.storyblok.com/f/850807391887861/7c07aaac2d/care-resource-pcai-five-pillarscard-en.png",{"alt":347,"title":323,"source":16,"copyright":16},"hero-resource",{"type":12,"content":352},[353,359],{"type":15,"attrs":354,"content":355},{"textAlign":53},[356],{"text":357,"type":358},"This model is built around five pillars, each focuses on an area the primary care team may work on to help patients get better access to care:","text",{"type":360,"content":361},"bullet_list",[362,370,377,384,391],{"type":363,"content":364},"list_item",[365],{"type":15,"attrs":366,"content":367},{"textAlign":53},[368],{"text":369,"type":358},"Planning for needs, supply and recurring changes.",{"type":363,"content":371},[372],{"type":15,"attrs":373,"content":374},{"textAlign":53},[375],{"text":376,"type":358},"Regular adjustment of supply and demand.",{"type":363,"content":378},[379],{"type":15,"attrs":380,"content":381},{"textAlign":53},[382],{"text":383,"type":358},"Reducing variation in appointment and non-appointment workflows.",{"type":363,"content":385},[386],{"type":15,"attrs":387,"content":388},{"textAlign":53},[389],{"text":390,"type":358},"Supporting strong team-based care.",{"type":363,"content":392},[393],{"type":15,"attrs":394,"content":395},{"textAlign":53},[396],{"text":397,"type":358},"Communicating clearly with patients and care teams.",[98],[400],{"_uid":401,"content":402,"component":525},"2717852b-15b2-4e07-8387-ad5c50c168f2",[403,434],{"_uid":404,"content":405,"component":433},"9740ce0e-a6f4-4c2c-82db-5f9f13772d84",{"type":12,"content":406},[407,412,428],{"type":15,"attrs":408,"content":409},{"textAlign":53},[410],{"text":411,"type":358},"This resource introduces contemporary Advanced Access — a widely endorsed quality improvement (QI) model that enables patients to access primary care services when they need it, considering urgency of care needs, while ensuring continuity of care.",{"type":15,"attrs":413,"content":414},{"textAlign":53},[415,417,426],{"text":416,"type":358},"As more people look for ways to expand access to primary care, Advanced Access offers a ",{"text":418,"type":358,"marks":419},"proven solution",[420],{"type":421,"attrs":422},"link",{"href":423,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://www.cmajopen.ca/content/10/3/E799","_blank","url",{"text":427,"type":358}," that can reduce wait times, improve patient experiences and lighten workloads for primary care teams while boosting job satisfaction.",{"type":15,"attrs":429,"content":430},{"textAlign":53},[431],{"text":432,"type":358},"Download the resource to see how the five pillars of Advanced Access can help your team deliver the right care, at the right time.","simple-richtext",{"_uid":435,"content":436,"component":433},"a5857eb7-289c-4f1e-b180-d1807163e12c",{"type":12,"content":437},[438,445,450,480,485,506,511],{"type":439,"attrs":440,"content":442},"heading",{"level":441,"textAlign":53},2,[443],{"text":444,"type":358},"Who this is for",{"type":15,"attrs":446,"content":447},{"textAlign":53},[448],{"text":449,"type":358},"This resource is for anyone working in or supporting primary care. It’s especially helpful for:",{"type":360,"content":451},[452,459,466,473],{"type":363,"content":453},[454],{"type":15,"attrs":455,"content":456},{"textAlign":53},[457],{"text":458,"type":358},"Family doctors, nurse practitioners and other care providers",{"type":363,"content":460},[461],{"type":15,"attrs":462,"content":463},{"textAlign":53},[464],{"text":465,"type":358},"Clinic managers and team leads",{"type":363,"content":467},[468],{"type":15,"attrs":469,"content":470},{"textAlign":53},[471],{"text":472,"type":358},"Quality improvement and planning teams",{"type":363,"content":474},[475],{"type":15,"attrs":476,"content":477},{"textAlign":53},[478],{"text":479,"type":358},"Health system partners helping to improve access",{"type":439,"attrs":481,"content":482},{"level":441,"textAlign":53},[483],{"text":484,"type":358},"This resource in action",{"type":15,"attrs":486,"content":487},{"textAlign":53},[488,490,504],{"text":489,"type":358},"This resource was created to support ",{"text":491,"type":358,"marks":492},"Primary Care Access Improvement",[493],{"type":421,"attrs":494},{"href":495,"uuid":496,"anchor":53,"custom":497,"target":498,"linktype":499,"story":500},"/programs/primary-care-access-improvement","31177a67-d973-41a4-91b2-9fd6ec92c4e8",{},"_self","story",{"name":491,"id":501,"uuid":496,"slug":502,"url":503,"full_slug":503,"_stopResolving":294},125832764847440,"primary-care-access-improvement","programs/primary-care-access-improvement",{"text":505,"type":358},", which will help team-based primary care clinics apply five pillars of a contemporary Advanced Access model to provide timely access to care for more people while ensuring continuity of care.",{"type":439,"attrs":507,"content":508},{"level":441,"textAlign":53},[509],{"text":510,"type":358},"Authors",{"type":15,"attrs":512,"content":513},{"textAlign":53},[514,516,523],{"text":515,"type":358},"This resource is based on work led by ",{"text":517,"type":358,"marks":518},"Isabelle Gaboury, Mylaine Breton and others",[519],{"type":421,"attrs":520},{"href":521,"uuid":53,"anchor":53,"custom":522,"target":424,"linktype":425},"https://pubmed.ncbi.nlm.nih.gov/36199244/",{},{"text":524,"type":358},", as well as the “Increasing efficiency to improve access to care learning collaborative” by the Alliance for Healthier Communities Ontario.","wysiwyg-program",[129,150,115,143],[185,192,200],"hec-page-resource-single","the-five-central-pillars-of-contemporary-advanced-access","resources/the-five-central-pillars-of-contemporary-advanced-access",-17180,[],103604225865405,{"parent_slug":535,"umbraco_path":536,"umbraco_uuid":537},"resources","/HealthcareExcellenceCanada/Resources/TheFiveCentralPillarsOfContemporaryAdvancedAccess","e14fc61a-411f-4852-8a4b-5ab94769877f","29d7763d-4b9d-4bd8-9819-2e22664ffd47","2025-11-18T19:04:53.999Z",[],[542],{"path":543,"name":544,"lang":308,"published":294},"ressources/modele-contemporain-de-l-acces-adapte-les-cinq-piliers-fondamentaux","Modèle contemporain de l’Accès adapté — Les cinq piliers fondamentaux",{"name":546,"created_at":547,"published_at":548,"updated_at":549,"id":550,"uuid":551,"content":552,"slug":708,"full_slug":709,"sort_by_date":53,"position":710,"tag_list":711,"is_startpage":288,"parent_id":533,"meta_data":712,"group_id":715,"first_published_at":716,"release_id":53,"lang":302,"path":53,"alternates":717,"default_full_slug":709,"translated_slugs":718},"Engagement-capable environments","2025-11-18T19:04:55.465Z","2026-03-25T14:49:36.381Z","2026-03-25T14:49:36.436Z",113881479102269,"6f628ab7-270f-4226-8121-2372a18250e2",{"new":288,"seo":553,"_uid":555,"hero":556,"type":174,"topics":565,"Noindex":288,"content":566,"audience":706,"duration":16,"regional":707,"component":528},{"title":546,"plugin":278,"description":554},"Engagement-capable environments recognize and value the wisdom and lived experience of patients and essential care partners.","a7250c5e-188f-4a85-a69d-b36b4af35e1a",[557],{"_uid":558,"file":559,"image":560,"title":564,"format":16,"component":350,"description":554,"key_learning":16,"prerequisite":16},"b981cc11-f4c8-4892-afb6-90d0e67e388b",[],{"id":561,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":562,"copyright":16,"fieldtype":286,"meta_data":563,"is_external_url":288},139012135884161,"https://a-ca.storyblok.com/f/850807391887861/1543x1027/46c7e6c48c/shapes-2.webp",{},"The Engagement-Capable Environments Organizational Self-Assessment Tool",[32,46,76],[567],{"_uid":568,"content":569,"component":525},"d089b450-bc90-40ee-9000-665e711e9cfe",[570,620,632,701],{"_uid":571,"content":572,"component":433},"a012040f-001f-434b-a44a-0bb3db63eeb4",{"type":12,"content":573},[574,579,584,610],{"type":15,"attrs":575,"content":576},{"textAlign":53},[577],{"text":578,"type":358},"These environments create and sustain a culture of patient-and family-centred care, and patient partnership, that seeks to improve the quality, safety and experience of care and patient outcomes.",{"type":15,"attrs":580,"content":581},{"textAlign":53},[582],{"text":583,"type":358},"Engagement-capable environments are built on three main pillars of an organization:",{"type":585,"attrs":586,"content":588},"ordered_list",{"order":587},1,[589,596,603],{"type":363,"content":590},[591],{"type":15,"attrs":592,"content":593},{"textAlign":53},[594],{"text":595,"type":358},"Healthcare leaders",{"type":363,"content":597},[598],{"type":15,"attrs":599,"content":600},{"textAlign":53},[601],{"text":602,"type":358},"Staff/healthcare provider teams",{"type":363,"content":604},[605],{"type":15,"attrs":606,"content":607},{"textAlign":53},[608],{"text":609,"type":358},"Patient partners",{"type":15,"attrs":611,"content":612},{"textAlign":53},[613,615],{"text":614,"type":358},"These pillars are interdependent and necessary to create the desired engagement culture",{"text":616,"type":358,"marks":617},".",[618],{"type":619},"bold",{"_uid":621,"file":622,"link":627,"label":629,"linkType":630,"component":631,"linkLabel":16},"ba423d00-70a6-438f-a435-beae94d884ad",{"id":623,"alt":624,"name":16,"focus":16,"title":624,"source":16,"filename":625,"copyright":16,"fieldtype":286,"meta_data":626,"is_external_url":288},114291896428567,"20220321 ECE Organizationalselfassessmenttool EN","https://a-ca.storyblok.com/f/850807391887861/88a661b5dd/20220321-ece-organizationalselfassessmenttool-en.pdf",{},{"id":16,"url":16,"linktype":499,"fieldtype":628,"cached_url":16},"multilink","Engagement-Capable Environments Organizational Self-Assessment Tool","file","banner-link",{"_uid":633,"content":634,"component":433},"92c2f449-c983-4eb4-879e-4580e5aea09b",{"type":12,"content":635},[636,640,645,651,656,686,691,696],{"type":439,"attrs":637,"content":638},{"level":441,"textAlign":53},[639],{"text":564,"type":358},{"type":15,"attrs":641,"content":642},{"textAlign":53},[643],{"text":644,"type":358},"The Engagement-Capable Environments Organizational Self-Assessment Tool guides leaders, staff/healthcare teams and patient partners through a reflective exercise. This practice-based tool harnesses characteristics of healthcare organizations that support purposeful and meaningful engagement at an organizational level, to help people in healthcare improve in their engagement work.",{"type":439,"attrs":646,"content":648},{"level":647,"textAlign":53},3,[649],{"text":650,"type":358},"How can this tool help me?",{"type":15,"attrs":652,"content":653},{"textAlign":53},[654],{"text":655,"type":358},"Using this tool can help you, your team, or your organization:",{"type":360,"content":657},[658,665,672,679],{"type":363,"content":659},[660],{"type":15,"attrs":661,"content":662},{"textAlign":53},[663],{"text":664,"type":358},"Gain a collective, broad understanding of current and/or desired engagement capability.",{"type":363,"content":666},[667],{"type":15,"attrs":668,"content":669},{"textAlign":53},[670],{"text":671,"type":358},"Identify areas of strength and improvement.",{"type":363,"content":673},[674],{"type":15,"attrs":675,"content":676},{"textAlign":53},[677],{"text":678,"type":358},"Determine next steps to consider and timelines.",{"type":363,"content":680},[681],{"type":15,"attrs":682,"content":683},{"textAlign":53},[684],{"text":685,"type":358},"Support ongoing reflection and reassessing of engagement progress.",{"type":439,"attrs":687,"content":688},{"level":647,"textAlign":53},[689],{"text":690,"type":358},"How do I use the tool?",{"type":15,"attrs":692,"content":693},{"textAlign":53},[694],{"text":695,"type":358},"This practice-based tool is intended to stimulate discussion and reflection on key elements to enact purposeful and meaningful engagement.",{"type":15,"attrs":697,"content":698},{"textAlign":53},[699],{"text":700,"type":358},"The tool can be readministered on a routine basis to help assess progress against identified priorities and/or the evolution of identified priorities.",{"_uid":702,"file":703,"link":705,"label":629,"linkType":630,"component":631,"linkLabel":16},"276ad7cd-92c3-4744-b64c-4f10fbfb597d",{"id":623,"alt":624,"name":16,"focus":16,"title":624,"source":16,"filename":625,"copyright":16,"fieldtype":286,"meta_data":704,"is_external_url":288},{},{"id":16,"url":16,"linktype":499,"fieldtype":628,"cached_url":16},[143,129,122],[185,192,200],"engagement-capable-environments","resources/engagement-capable-environments",-17220,[],{"parent_slug":535,"umbraco_path":713,"umbraco_uuid":714},"/HealthcareExcellenceCanada/Resources/EngagementCapableEnvironments","e22413ae-c5e6-4c88-89bf-355eb4b3ec8e","254161be-2d86-4472-a866-3768d77e71af","2025-11-18T19:04:55.540Z",[],[719],{"path":720,"name":721,"lang":308,"published":294},"ressources/environnements-propices-a-la-participation","Environnements propices à la participation",{"name":723,"created_at":724,"published_at":725,"updated_at":726,"id":727,"uuid":728,"content":729,"slug":801,"full_slug":802,"sort_by_date":53,"position":1080,"tag_list":1081,"is_startpage":288,"parent_id":533,"meta_data":1082,"group_id":1085,"first_published_at":1086,"release_id":53,"lang":302,"path":53,"alternates":1087,"default_full_slug":802,"translated_slugs":1088},"Paramedics and Social Prescribing Communications Guide: Engage, Share, Connect","2025-12-19T19:40:10.007Z","2026-02-27T17:41:39.487Z","2026-02-27T17:41:39.566Z",124860866639157,"4ea158ed-1067-4556-b6e6-a3e5acb2166f",{"new":288,"seo":730,"_uid":733,"hero":734,"type":174,"topics":752,"Noindex":294,"content":753,"audience":1078,"duration":16,"regional":1079,"component":528},{"title":731,"plugin":278,"description":732},"Paramedics and Social Prescribing Communications Guide: Engage, Share Connect","Your guide to maximizing impact in Paramedics and Social Prescribing","358e8c47-5414-4d72-899f-86c3cc371027",[735],{"_uid":736,"file":737,"image":738,"title":744,"format":16,"component":350,"description":745,"key_learning":16,"prerequisite":16},"75a4af6a-fe7f-4c6f-b546-f3e390619638",[],{"id":739,"alt":740,"name":16,"focus":16,"title":741,"source":16,"filename":742,"copyright":16,"fieldtype":286,"meta_data":743,"is_external_url":288},114296994458873,"Person holding a tablet displaying a paramedic on the screen","CARE+ Pasp Card 540X360","https://a-ca.storyblok.com/f/850807391887861/e48f008725/care-pasp-card-540x360.png",{"alt":740,"title":741,"source":16,"copyright":16},"Paramedics and Social Prescribing Communications Guide",{"type":12,"content":746},[747],{"type":15,"attrs":748,"content":749},{"textAlign":53},[750],{"text":751,"type":358},"Engage, Share, Connect",[98,76],[754,903,984,1040],{"_uid":755,"content":756,"component":525},"7b434541-3d97-4aac-9a3a-c48afe538ce5",[757],{"_uid":758,"content":759,"component":433},"13f7c9b2-ae20-46ec-a585-9543399614e1",{"type":12,"content":760},[761,765,770,775,780,785,834,839,893,898],{"type":439,"attrs":762,"content":763},{"level":441,"textAlign":53},[764],{"text":732,"type":358},{"type":15,"attrs":766,"content":767},{"textAlign":53},[768],{"text":769,"type":358},"We’re thrilled to announce the teams invited to participate in Paramedics and Social Prescribing on November 12, 2025. To help you share the news with your networks, we’ve put together several options you can choose from to spread the word over the coming weeks.",{"type":15,"attrs":771,"content":772},{"textAlign":53},[773],{"text":774,"type":358},"This offering is part of Care Forward, a growing pan-Canadian movement where innovative strategies and shared knowledge are transforming care for over a million people across Canada.",{"type":439,"attrs":776,"content":777},{"level":441,"textAlign":53},[778],{"text":779,"type":358},"How to get involved",{"type":15,"attrs":781,"content":782},{"textAlign":53},[783],{"text":784,"type":358},"You can help amplify this news by sharing information about the announcement:",{"type":360,"content":786},[787,803,827],{"type":363,"content":788},[789],{"type":15,"attrs":790,"content":791},{"textAlign":53},[792],{"text":793,"type":358,"marks":794},"Creating your own unique content",[795],{"type":421,"attrs":796},{"href":797,"uuid":728,"anchor":798,"custom":799,"target":498,"linktype":499,"story":800},"/resources/paramedics-and-social-prescribing-communications-guide-engage-share-connect","optiona",{},{"name":723,"id":727,"uuid":728,"slug":801,"url":802,"full_slug":802,"_stopResolving":294},"paramedics-and-social-prescribing-communications-guide-engage-share-connect","resources/paramedics-and-social-prescribing-communications-guide-engage-share-connect",{"type":363,"content":804},[805,818],{"type":15,"attrs":806,"content":807},{"textAlign":53},[808,816],{"text":809,"type":358,"marks":810},"Using the ready-to-go visuals and sample posts",[811],{"type":421,"attrs":812},{"href":797,"uuid":728,"anchor":813,"custom":814,"target":498,"linktype":499,"story":815},"optionb",{},{"name":723,"id":727,"uuid":728,"slug":801,"url":802,"full_slug":802,"_stopResolving":294},{"text":817,"type":358}," provided below on your social media channels, website or newsletters.",{"type":360,"content":819},[820],{"type":363,"content":821},[822],{"type":15,"attrs":823,"content":824},{"textAlign":53},[825],{"text":826,"type":358},"All images are optimized for social media and web use. Please do not modify. Use the provided alt text when uploading to ensure accessibility.",{"type":363,"content":828},[829],{"type":15,"attrs":830,"content":831},{"textAlign":53},[832],{"text":833,"type":358},"Tagging us so we can amplify your message.",{"type":15,"attrs":835,"content":836},{"textAlign":53},[837],{"text":838,"type":358},"We're posting about this exciting milestone on Linkedin, Facebook, Instagram and Bluesky. Feel free to use our content to share the news with your networks by simply reposting/sharing our posts on your own channels. Add your own twist by adding a brief story or perspective on why Paramedics and Social Prescribing is important to your team.",{"type":360,"content":840},[841,854,867,880],{"type":363,"content":842},[843],{"type":15,"attrs":844,"content":845},{"textAlign":53},[846,848],{"text":847,"type":358},"LinkedIn: ",{"text":849,"type":358,"marks":850},"Healthcare Excellence Canada",[851],{"type":421,"attrs":852},{"href":853,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://www.linkedin.com/company/healthcare-excellence-canada",{"type":363,"content":855},[856],{"type":15,"attrs":857,"content":858},{"textAlign":53},[859,861],{"text":860,"type":358},"Bluesky: ",{"text":862,"type":358,"marks":863},"he-es-canada.bsky.social",[864],{"type":421,"attrs":865},{"href":866,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://bsky.app/profile/he-es-canada.bsky.social",{"type":363,"content":868},[869],{"type":15,"attrs":870,"content":871},{"textAlign":53},[872,874],{"text":873,"type":358},"Facebook: ",{"text":875,"type":358,"marks":876},"HealthcareExcellenceCanada",[877],{"type":421,"attrs":878},{"href":879,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://www.facebook.com/HealthcareExcellenceCanada",{"type":363,"content":881},[882],{"type":15,"attrs":883,"content":884},{"textAlign":53},[885,887],{"text":886,"type":358},"Instagram: ",{"text":888,"type":358,"marks":889},"@he_es_canada",[890],{"type":421,"attrs":891},{"href":892,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://www.instagram.com/he_es_Canada",{"type":15,"attrs":894,"content":895},{"textAlign":53},[896],{"text":897,"type":358},"In addition to the sample posts included in this toolkit, we’ll be actively sharing new content throughout the promotion period—including stories from participating teams.",{"type":15,"attrs":899,"content":900},{"textAlign":53},[901],{"text":902,"type":358},"By resharing these posts, you’ll help ensure more people across the country learn about Paramedics and Social Prescribing and the supports available to improve care in their communities.",{"id":798,"_uid":904,"content":905,"component":525},"2b44810b-b7fa-43f1-a858-0a8bc2ec430d",[906],{"_uid":907,"content":908,"component":433},"2eec4157-6b6d-42f4-9e02-6a1b1b119836",{"type":12,"content":909},[910,915,920,927,973],{"type":439,"attrs":911,"content":912},{"level":441,"textAlign":53},[913],{"text":914,"type":358},"Option A: Create your own unique content",{"type":15,"attrs":916,"content":917},{"textAlign":53},[918],{"text":919,"type":358},"Share your excitement by crafting your own compelling content.",{"type":15,"attrs":921,"content":922},{"textAlign":53},[923],{"text":924,"type":358,"marks":925},"Follow these steps for a high-engagement approach:",[926],{"type":619},{"type":360,"content":928},[929,940,951,962],{"type":363,"content":930},[931],{"type":15,"attrs":932,"content":933},{"textAlign":53},[934,938],{"text":935,"type":358,"marks":936},"Craft your message",[937],{"type":619},{"text":939,"type":358},": Develop a personalized post highlighting your team’s role in Paramedics and Social Prescribing. Express your enthusiasm, share relevant insights and let your unique voice shine.",{"type":363,"content":941},[942],{"type":15,"attrs":943,"content":944},{"textAlign":53},[945,949],{"text":946,"type":358,"marks":947},"Include visuals: ",[948],{"type":619},{"text":950,"type":358},"Attach an eye-catching image or graphic related to your team’s participation. Visuals grab attention and enhance engagement.",{"type":363,"content":952},[953],{"type":15,"attrs":954,"content":955},{"textAlign":53},[956,960],{"text":957,"type":358,"marks":958},"Tagging: ",[959],{"type":619},{"text":961,"type":358},"Mention and tag Healthcare Excellence Canada in your post so we can help amplify your content. Tag the local/regional/provincial partners you are working with for even more reach.",{"type":363,"content":963},[964],{"type":15,"attrs":965,"content":966},{"textAlign":53},[967,971],{"text":968,"type":358,"marks":969},"Use hashtags: ",[970],{"type":619},{"text":972,"type":358},"Use relevant hashtags and keywords to improve access to care and healthcare to broaden your post’s reach. #AccessToCare #Healthcare",{"type":15,"attrs":974,"content":975},{"textAlign":53},[976,980,982],{"text":977,"type":358,"marks":978},"Pro tip for content creation",[979],{"type":619},{"type":981},"hard_break",{"text":983,"type":358},"Assume every post is being seen in isolation. What information can you provide that will be useful and how can you prompt/facilitate users to easily find more information? Why does the information you’re providing matter?",{"id":813,"_uid":985,"content":986,"component":525},"1a8535e5-40ce-4164-a68b-4ea8530abc1d",[987],{"_uid":988,"content":989,"component":433},"652d574e-8448-411b-a69e-04f1db3ea8bf",{"type":12,"content":990},[991,996,1001,1006,1013,1018,1025,1030,1035],{"type":439,"attrs":992,"content":993},{"level":441,"textAlign":53},[994],{"text":995,"type":358},"Option B: Use ready-to-go visuals and sample posts",{"type":15,"attrs":997,"content":998},{"textAlign":53},[999],{"text":1000,"type":358},"If you would prefer, you can create your own social, web and email content using these pre-written messages. Feel free to adapt or use them verbatim.",{"type":15,"attrs":1002,"content":1003},{"textAlign":53},[1004],{"text":1005,"type":358},"We want to engage in your stories of impact throughout the course of Paramedics and Social Prescribing. Make sure to tag us in your posts so we can share!  ",{"type":439,"attrs":1007,"content":1008},{"level":647,"textAlign":53},[1009],{"text":1010,"type":358,"marks":1011},"Short copy",[1012],{"type":619},{"type":15,"attrs":1014,"content":1015},{"textAlign":53},[1016],{"text":1017,"type":358},"We’ve been invited to join Paramedics and Social Prescribing from Sep 2025-Feb 2027! The program helps paramedic teams implement social prescribing to connect people with non-medical social & community supports that improve health & well-being. Learn more: [URL]",{"type":439,"attrs":1019,"content":1020},{"level":647,"textAlign":53},[1021],{"text":1022,"type":358,"marks":1023},"Long copy",[1024],{"type":619},{"type":15,"attrs":1026,"content":1027},{"textAlign":53},[1028],{"text":1029,"type":358},"We’re excited to announce we’ve been invited to join Paramedics and Social Prescribing from September 2025 to February 2027. We are one of 36 teams that will work to implement social prescribing to connect people with non-medical social and community supports that improve health and well-being.",{"type":15,"attrs":1031,"content":1032},{"textAlign":53},[1033],{"text":1034,"type":358},"As part of this offering, teams like ours will be supported through seed funding, expert coaching, tools and resources and virtual and in-person learning and networking.    ",{"type":15,"attrs":1036,"content":1037},{"textAlign":53},[1038],{"text":1039,"type":358},"Learn more at: [URL]",{"id":16,"_uid":1041,"title":1042,"columns":1043,"component":1070,"description":1071},"aee39fbc-be9c-46a4-a601-4d4ed966d656","Graphics",[1044,1059],{"_uid":1045,"image":1046,"title":1051,"content":1052,"component":1058},"b9e14afe-4abf-4955-b77a-5047185f16a5",{"id":1047,"alt":1048,"name":16,"focus":16,"title":16,"source":16,"filename":1049,"copyright":16,"fieldtype":286,"meta_data":1050,"is_external_url":288},143909354723186,"A map of Canada with green circles showing invited Paramedics and Social Prescribing teams. Text: Paramedics and Social Prescribing Teams. Number of participating teams.","https://a-ca.storyblok.com/f/850807391887861/3240x2160/cca2401a4d/pasp-teammap-en.png",{"alt":1048,"title":16,"source":16,"copyright":16},"4:3",[1053],{"_uid":1054,"link":1055,"label":1056,"component":1057},"fa55a28d-36c4-45f1-a903-499270475546",{"id":16,"url":1049,"target":424,"linktype":286,"fieldtype":628,"cached_url":1049},"Download","simple-link","wysiwyg-column",{"_uid":1060,"image":1061,"title":1065,"content":1066,"component":1058},"0017a801-c43d-4cfa-832f-9aabc7424747",{"id":1062,"alt":1048,"name":16,"focus":16,"title":16,"source":16,"filename":1063,"copyright":16,"fieldtype":286,"meta_data":1064,"is_external_url":288},143910009436020,"https://a-ca.storyblok.com/f/850807391887861/3240x4050/03c6d195d5/pasp-teammap-en-4x5.png",{"alt":1048,"title":16,"source":16,"copyright":16},"4:5",[1067],{"_uid":1068,"link":1069,"label":1056,"component":1057},"c63d964c-046b-428a-b52e-eb47dfe90d3e",{"id":16,"url":1063,"target":424,"linktype":286,"fieldtype":628,"cached_url":1063},"wysiwyg-double-column",{"type":12,"content":1072},[1073],{"type":15,"attrs":1074,"content":1075},{"textAlign":53},[1076],{"text":1077,"type":358},"Alt text: A map of Canada with green circles showing invited Paramedics and Social Prescribing teams. Text: Paramedics and Social Prescribing Teams. Number of participating teams.",[143,129,150],[185,192,200],-17300,[],{"parent_slug":535,"umbraco_path":1083,"umbraco_uuid":1084},"/HealthcareExcellenceCanada/Resources/RightCareChallengeCommunicationsGuideEngageShareConnect1","ec26a90d-0a1f-4a1b-83d8-6b683355da75","e06d391b-e2cb-4941-ae5d-f46543a1aea3","2025-12-24T13:57:18.608Z",[],[1089],{"path":1090,"name":1091,"lang":308,"published":294},"ressources/paramedics-and-social-prescribing-communications-guide-engage-share-connect-guide-de-communication-du-programme-defi-soins-appropries-mobiliser-partager-rassembler","Guide de communication du programme Défi Soins appropriés : Mobiliser, partager, rassembler",{"name":1093,"created_at":1094,"published_at":1095,"updated_at":1096,"id":1097,"uuid":1098,"content":1099,"slug":1165,"full_slug":1166,"sort_by_date":53,"position":1434,"tag_list":1435,"is_startpage":288,"parent_id":533,"meta_data":1436,"group_id":1437,"first_published_at":1438,"release_id":53,"lang":302,"path":53,"alternates":1439,"default_full_slug":1166,"translated_slugs":1440},"Right Care Challenge Communications Guide: Engage, Share Connect","2025-11-18T19:04:59.334Z","2026-02-26T12:59:10.477Z","2026-02-26T12:59:10.504Z",113881494949697,"c521e3c3-9123-4da2-b031-03f6eb27025f",{"new":288,"seo":1100,"_uid":733,"hero":1102,"type":174,"topics":1117,"Noindex":294,"content":1118,"audience":1432,"duration":16,"regional":1433,"component":528},{"title":1093,"plugin":278,"description":1101},"Your guide to maximizing impact in Right Care Challenge",[1103],{"_uid":736,"file":1104,"image":1105,"title":1110,"format":16,"component":350,"description":1111,"key_learning":16,"prerequisite":16},[],{"id":1106,"alt":1107,"name":16,"focus":16,"title":16,"source":16,"filename":1108,"copyright":16,"fieldtype":286,"meta_data":1109,"is_external_url":288},114297074134283,"Illustration of an individual holding a tablet in one hand while standing and pointing to content on a whiteboard.","https://a-ca.storyblok.com/f/850807391887861/1016c3f53e/care-resource-rcc-card.png",{"alt":1107,"title":16,"source":16,"copyright":16},"Right Care Challenge Communications Guide",{"type":12,"content":1112},[1113],{"type":15,"attrs":1114,"content":1115},{"textAlign":53},[1116],{"text":751,"type":358},[98,76],[1119,1249,1315,1398],{"_uid":755,"content":1120,"component":525},[1121],{"_uid":758,"content":1122,"component":433},{"type":12,"content":1123},[1124,1128,1139,1143,1147,1151,1193,1198,1240,1244],{"type":439,"attrs":1125,"content":1126},{"level":441,"textAlign":53},[1127],{"text":1101,"type":358},{"type":15,"attrs":1129,"content":1130},{"textAlign":53},[1131,1133,1137],{"text":1132,"type":358},"We’re thrilled to announce the teams invited to participate in the Right Care Challenge on ",{"text":1134,"type":358,"marks":1135},"October 3, 2025",[1136],{"type":619},{"text":1138,"type":358},". To help you share the news with your networks, we’ve put together several options you can choose from to spread the word over the coming weeks.",{"type":15,"attrs":1140,"content":1141},{"textAlign":53},[1142],{"text":774,"type":358},{"type":439,"attrs":1144,"content":1145},{"level":441,"textAlign":53},[1146],{"text":779,"type":358},{"type":15,"attrs":1148,"content":1149},{"textAlign":53},[1150],{"text":784,"type":358},{"type":360,"content":1152},[1153,1167,1187],{"type":363,"content":1154},[1155],{"type":15,"attrs":1156,"content":1157},{"textAlign":53},[1158],{"text":793,"type":358,"marks":1159},[1160],{"type":421,"attrs":1161},{"href":1162,"uuid":1098,"anchor":798,"custom":1163,"target":498,"linktype":499,"story":1164},"/resources/right-care-challenge-communications-guide-engage-share-connect",{},{"name":1093,"id":1097,"uuid":1098,"slug":1165,"url":1166,"full_slug":1166,"_stopResolving":294},"right-care-challenge-communications-guide-engage-share-connect","resources/right-care-challenge-communications-guide-engage-share-connect",{"type":363,"content":1168},[1169,1179],{"type":15,"attrs":1170,"content":1171},{"textAlign":53},[1172,1178],{"text":809,"type":358,"marks":1173},[1174],{"type":421,"attrs":1175},{"href":1162,"uuid":1098,"anchor":813,"custom":1176,"target":498,"linktype":499,"story":1177},{},{"name":1093,"id":1097,"uuid":1098,"slug":1165,"url":1166,"full_slug":1166,"_stopResolving":294},{"text":817,"type":358},{"type":360,"content":1180},[1181],{"type":363,"content":1182},[1183],{"type":15,"attrs":1184,"content":1185},{"textAlign":53},[1186],{"text":826,"type":358},{"type":363,"content":1188},[1189],{"type":15,"attrs":1190,"content":1191},{"textAlign":53},[1192],{"text":833,"type":358},{"type":15,"attrs":1194,"content":1195},{"textAlign":53},[1196],{"text":1197,"type":358},"We're posting about this exciting milestone on Linkedin, Facebook, Instagram and Bluesky. Feel free to use our content to share the news with your networks by simply reposting/sharing our posts on your own channels. Add your own twist by adding a brief story or perspective on why the Right Care Challenge is important to your team.",{"type":360,"content":1199},[1200,1210,1220,1230],{"type":363,"content":1201},[1202],{"type":15,"attrs":1203,"content":1204},{"textAlign":53},[1205,1206],{"text":847,"type":358},{"text":849,"type":358,"marks":1207},[1208],{"type":421,"attrs":1209},{"href":853,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},{"type":363,"content":1211},[1212],{"type":15,"attrs":1213,"content":1214},{"textAlign":53},[1215,1216],{"text":860,"type":358},{"text":862,"type":358,"marks":1217},[1218],{"type":421,"attrs":1219},{"href":866,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},{"type":363,"content":1221},[1222],{"type":15,"attrs":1223,"content":1224},{"textAlign":53},[1225,1226],{"text":873,"type":358},{"text":875,"type":358,"marks":1227},[1228],{"type":421,"attrs":1229},{"href":879,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},{"type":363,"content":1231},[1232],{"type":15,"attrs":1233,"content":1234},{"textAlign":53},[1235,1236],{"text":886,"type":358},{"text":888,"type":358,"marks":1237},[1238],{"type":421,"attrs":1239},{"href":892,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},{"type":15,"attrs":1241,"content":1242},{"textAlign":53},[1243],{"text":897,"type":358},{"type":15,"attrs":1245,"content":1246},{"textAlign":53},[1247],{"text":1248,"type":358},"By resharing these posts, you’ll help ensure more people across the country learn about the Right Care Challenge and the supports available to improve care in their communities.",{"id":798,"_uid":904,"content":1250,"component":525},[1251],{"_uid":907,"content":1252,"component":433},{"type":12,"content":1253},[1254,1258,1262,1268,1307],{"type":439,"attrs":1255,"content":1256},{"level":441,"textAlign":53},[1257],{"text":914,"type":358},{"type":15,"attrs":1259,"content":1260},{"textAlign":53},[1261],{"text":919,"type":358},{"type":15,"attrs":1263,"content":1264},{"textAlign":53},[1265],{"text":924,"type":358,"marks":1266},[1267],{"type":619},{"type":360,"content":1269},[1270,1280,1289,1298],{"type":363,"content":1271},[1272],{"type":15,"attrs":1273,"content":1274},{"textAlign":53},[1275,1278],{"text":935,"type":358,"marks":1276},[1277],{"type":619},{"text":1279,"type":358},": Develop a personalized post highlighting your team’s role in Care Forward. Express your enthusiasm, share relevant insights and let your unique voice shine.",{"type":363,"content":1281},[1282],{"type":15,"attrs":1283,"content":1284},{"textAlign":53},[1285,1288],{"text":946,"type":358,"marks":1286},[1287],{"type":619},{"text":950,"type":358},{"type":363,"content":1290},[1291],{"type":15,"attrs":1292,"content":1293},{"textAlign":53},[1294,1297],{"text":957,"type":358,"marks":1295},[1296],{"type":619},{"text":961,"type":358},{"type":363,"content":1299},[1300],{"type":15,"attrs":1301,"content":1302},{"textAlign":53},[1303,1306],{"text":968,"type":358,"marks":1304},[1305],{"type":619},{"text":972,"type":358},{"type":15,"attrs":1308,"content":1309},{"textAlign":53},[1310,1313,1314],{"text":977,"type":358,"marks":1311},[1312],{"type":619},{"type":981},{"text":983,"type":358},{"id":813,"_uid":985,"content":1316,"component":525},[1317],{"_uid":988,"content":1318,"component":433},{"type":12,"content":1319},[1320,1324,1328,1333,1339,1344,1350,1355,1360,1365,1372,1377,1382],{"type":439,"attrs":1321,"content":1322},{"level":441,"textAlign":53},[1323],{"text":995,"type":358},{"type":15,"attrs":1325,"content":1326},{"textAlign":53},[1327],{"text":1000,"type":358},{"type":15,"attrs":1329,"content":1330},{"textAlign":53},[1331],{"text":1332,"type":358},"We want to engage in your stories of impact throughout the course of the Right Care Challenge. Make sure to tag us in your posts so we can share!",{"type":439,"attrs":1334,"content":1335},{"level":647,"textAlign":53},[1336],{"text":1010,"type":358,"marks":1337},[1338],{"type":619},{"type":15,"attrs":1340,"content":1341},{"textAlign":53},[1342],{"text":1343,"type":358},"We’re excited to announce we’ve been invited to join the Right Care Challenge from June 2025 to June 2026, with an aim to expand access to primary and community care while easing pressure on emergency departments. Learn more: [URL]",{"type":439,"attrs":1345,"content":1346},{"level":647,"textAlign":53},[1347],{"text":1022,"type":358,"marks":1348},[1349],{"type":619},{"type":15,"attrs":1351,"content":1352},{"textAlign":53},[1353],{"text":1354,"type":358},"We’re excited to announce we’ve been invited to join Right Care Challenge from June 2025 to June 2026. We will be one of 80+ teams that will work to expand access to primary and community care while easing pressure on emergency departments.",{"type":15,"attrs":1356,"content":1357},{"textAlign":53},[1358],{"text":1359,"type":358},"As part of this offering, teams like ours will be supported through access to monetary awards, expert coaching, tools and resources and virtual learning and networking.",{"type":15,"attrs":1361,"content":1362},{"textAlign":53},[1363],{"text":1364,"type":358},"Learn more at [URL]",{"type":439,"attrs":1366,"content":1367},{"level":647,"textAlign":53},[1368],{"text":1369,"type":358,"marks":1370},"Award Winners",[1371],{"type":619},{"type":15,"attrs":1373,"content":1374},{"textAlign":53},[1375],{"text":1376,"type":358},"We’re thrilled to announce that we've received [award name] for [award description] in the Right Care Challenge. We look forward to continuing [description of work] throughout this challenge! Learn more: [URL]",{"type":439,"attrs":1378,"content":1379},{"level":647,"textAlign":53},[1380],{"text":1381,"type":358},"Showcasing work or milestone",{"type":360,"content":1383},[1384,1391],{"type":363,"content":1385},[1386],{"type":15,"attrs":1387,"content":1388},{"textAlign":53},[1389],{"text":1390,"type":358},"This [week/month] we’re working on [project] in the Right Care Challenge. Here's what’s working that could inspire change elsewhere: [description of work].",{"type":363,"content":1392},[1393],{"type":15,"attrs":1394,"content":1395},{"textAlign":53},[1396],{"text":1397,"type":358},"Our team is proud to share [outcomes] from our participation in Right Care Challenge. This brings us closer to [goal].",{"id":16,"_uid":1041,"title":1042,"columns":1399,"component":1070,"description":1420},[1400,1410],{"_uid":1045,"image":1401,"title":1051,"content":1406,"component":1058},{"id":1402,"alt":1403,"name":16,"focus":16,"title":1403,"source":16,"filename":1404,"copyright":16,"fieldtype":286,"meta_data":1405,"is_external_url":288},114297076374796,"RCC Teams Horizontal EN","https://a-ca.storyblok.com/f/850807391887861/e524b9d02e/rcc-teams-horizontal-en.png",{},[1407],{"_uid":1408,"link":1409,"label":1056,"component":1057},"92bd7ac8-7ac8-483d-b550-9b91a2bae15b",{"id":16,"url":1404,"target":424,"linktype":286,"fieldtype":628,"cached_url":1404},{"_uid":1060,"image":1411,"title":1065,"content":1416,"component":1058},{"id":1412,"alt":1413,"name":16,"focus":16,"title":16,"source":16,"filename":1414,"copyright":16,"fieldtype":286,"meta_data":1415,"is_external_url":288},114297078267149,"A map of Canada with purple circles showing invited Right Care Challenge teams. Text: Right Care Challenge. Number of participating teams.","https://a-ca.storyblok.com/f/850807391887861/37b8802496/rcc-teams-4x5-en.png",{"alt":1413,"title":16,"source":16,"copyright":16},[1417],{"_uid":1418,"link":1419,"label":1056,"component":1057},"5cb034fb-a32c-41c0-a79b-7b1de1d94577",{"id":16,"url":1414,"target":424,"linktype":286,"fieldtype":628,"cached_url":1414},{"type":12,"content":1421},[1422],{"type":15,"attrs":1423,"content":1424},{"textAlign":53},[1425],{"text":1426,"type":358,"marks":1427},"Alt text: Text: A map of Canada with purple circles showing invited Right Care Challenge teams. Text: Right Care Challenge. Number of participating teams.",[1428],{"type":1429,"attrs":1430},"textStyle",{"color":1431},"#000000",[143,129,150],[185,192,200],-17310,[],{"parent_slug":535,"umbraco_path":1083,"umbraco_uuid":1084},"b40c2aab-5b39-4e50-ac2e-d28a66d71b61","2025-11-18T19:04:59.424Z",[],[1441],{"path":1442,"name":1091,"lang":308,"published":294},"ressources/guide-de-communication-du-programme-defi-soins-appropries-mobiliser-partager-rassembler",{"name":1444,"created_at":1445,"published_at":1446,"updated_at":1447,"id":1448,"uuid":1449,"content":1450,"slug":1547,"full_slug":1548,"sort_by_date":53,"position":1549,"tag_list":1550,"is_startpage":288,"parent_id":533,"meta_data":1551,"group_id":1554,"first_published_at":1555,"release_id":53,"lang":302,"path":53,"alternates":1556,"default_full_slug":1548,"translated_slugs":1557},"Virtual Care Resources for Members of the Public","2025-11-18T19:05:04.253Z","2026-02-25T18:51:15.374Z","2026-02-25T18:51:15.409Z",113881515089734,"c9c1de25-2b91-4402-9984-c72c7430e556",{"new":288,"seo":1451,"_uid":1453,"hero":1454,"type":174,"topics":1462,"Noindex":288,"content":1463,"audience":1545,"duration":16,"regional":1546,"component":528},{"title":1444,"plugin":278,"description":1452},"Virtual care is new to most of us. Asking questions of your healthcare provider or asking someone to join you in your virtual visit, however, is still just the same.","ab435781-114e-41d4-9378-257e3a345631",[1455],{"_uid":1456,"file":1457,"image":1458,"title":1444,"format":16,"component":350,"description":1452,"key_learning":16,"prerequisite":16},"c092f80f-bcf8-4650-9960-6dac490be1b4",[],{"id":1459,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1460,"copyright":16,"fieldtype":286,"meta_data":1461,"is_external_url":288},138976226129263,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/dd0254d276/shapes-1.webp",{},[25],[1464],{"_uid":1465,"content":1466,"component":525},"6daba1d6-e802-4fa4-b7ca-e6dfd9bf23e1",[1467,1507,1515,1522,1529,1536],{"_uid":1468,"content":1469,"component":433},"1b6fc6b9-4201-4a78-a576-ce3cc69bae4f",{"type":12,"content":1470},[1471,1475,1480,1485,1501],{"type":15,"attrs":1472,"content":1473},{"textAlign":53},[1474],{"text":1452,"type":358},{"type":15,"attrs":1476,"content":1477},{"textAlign":53},[1478],{"text":1479,"type":358},"In 2020, we worked with the Canadian Medical Association to develop two virtual care checklists and a virtual visit infographic to help you prepare for and make the most of your virtual visits. Note that there are some symptoms for which it’s best to book an in-person visit with your healthcare provider (see the infographic for more details).",{"type":439,"attrs":1481,"content":1482},{"level":441,"textAlign":53},[1483],{"text":1484,"type":358},"Checklists",{"type":15,"attrs":1486,"content":1487},{"textAlign":53},[1488,1494,1495],{"text":1489,"type":358,"marks":1490},"Preparing for a virtual visit",[1491],{"type":421,"attrs":1492},{"href":1493,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://a-ca.storyblok.com/f/850807391887861/d091eeb272/hec-preparingforyourvisit-checklis.pdf",{"type":981},{"text":1496,"type":358,"marks":1497},"​During your virtual visit",[1498],{"type":421,"attrs":1499},{"href":1500,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://a-ca.storyblok.com/f/850807391887861/8bb6564bab/hec-duringyourvisit-checklist.pdf",{"type":439,"attrs":1502,"content":1504},{"level":441,"textAlign":1503},"left",[1505],{"text":1506,"type":358},"How to Make the Most of Your Virtual Visit",{"_uid":1508,"image":1509,"component":1514},"2d3839c2-cc3c-43a4-81e7-5047826f1107",{"id":1510,"alt":1511,"name":16,"focus":16,"title":1511,"source":16,"filename":1512,"copyright":16,"fieldtype":286,"meta_data":1513,"is_external_url":288},114300419158113,"Virtual Care Infographic Patient 1 EN","https://a-ca.storyblok.com/f/850807391887861/3fc2e22289/virtual-care-infographic-patient-1-en.png",{},"simple-image",{"_uid":1516,"image":1517,"component":1514},"a70938c2-e346-42e4-9b46-a80a260d3d49",{"id":1518,"alt":1519,"name":16,"focus":16,"title":1519,"source":16,"filename":1520,"copyright":16,"fieldtype":286,"meta_data":1521,"is_external_url":288},114300421320802,"Virtual Care Infographic Patient 2 EN","https://a-ca.storyblok.com/f/850807391887861/4aebaeeb30/virtual-care-infographic-patient-2-en.png",{},{"_uid":1523,"image":1524,"component":1514},"9efec994-4aaf-4706-9595-ca4c26c4cd45",{"id":1525,"alt":1526,"name":16,"focus":16,"title":1526,"source":16,"filename":1527,"copyright":16,"fieldtype":286,"meta_data":1528,"is_external_url":288},114300422901859,"Virtual Care Infographic Patient 3 EN","https://a-ca.storyblok.com/f/850807391887861/7bdfe6bc4a/virtual-care-infographic-patient-3-en.png",{},{"_uid":1530,"image":1531,"component":1514},"eb684d64-cd9a-4f96-9ecd-57e39ac9343c",{"id":1532,"alt":1533,"name":16,"focus":16,"title":1533,"source":16,"filename":1534,"copyright":16,"fieldtype":286,"meta_data":1535,"is_external_url":288},114300417290336,"Virtual Care Infographic Patient 4 EN","https://a-ca.storyblok.com/f/850807391887861/a1a7433c3c/virtual-care-infographic-patient-4-en.png",{},{"_uid":1537,"content":1538,"component":433},"9bb01802-3c9d-42a7-9c45-aceee84d3b39",{"type":12,"content":1539},[1540],{"type":15,"attrs":1541,"content":1542},{"textAlign":53},[1543],{"text":1544,"type":358},"© 2020 Canadian Medical Association. Reproduced by Healthcare Excellence Canada with permission.",[],[],"virtual-care-resources-for-members-of-the-public","resources/virtual-care-resources-for-members-of-the-public",-17410,[],{"parent_slug":535,"umbraco_path":1552,"umbraco_uuid":1553},"/HealthcareExcellenceCanada/Resources/VirtualCareResourcesForMembersOfThePublic","fb461fa4-1a50-4de2-9b61-e9acb90db732","93bd744e-bb4d-4886-8279-e24b0997dd45","2025-11-20T03:49:06.583Z",[],[1558],{"path":1559,"name":53,"lang":308,"published":53},"ressources/virtual-care-resources-for-members-of-the-public",{"name":1561,"created_at":1562,"published_at":1563,"updated_at":1564,"id":1565,"uuid":1566,"content":1567,"slug":1689,"full_slug":1690,"sort_by_date":53,"position":1691,"tag_list":1692,"is_startpage":288,"parent_id":533,"meta_data":1693,"group_id":1696,"first_published_at":1697,"release_id":53,"lang":302,"path":53,"alternates":1698,"default_full_slug":1690,"translated_slugs":1699},"Staffing in Long-Term Care During the COVID-19 Pandemic: Insights, Lessons and Paths Forward","2025-11-26T20:38:09.963Z","2026-02-26T12:40:30.762Z","2026-02-26T12:40:30.825Z",116735549382822,"5c44774a-f89c-48d3-b592-3df70b71b0ca",{"new":288,"seo":1568,"_uid":1571,"hero":1572,"type":174,"topics":1579,"Noindex":288,"content":1580,"audience":1687,"duration":16,"regional":1688,"component":528},{"title":1569,"plugin":278,"description":1570},"Staffing in Long-Term Care","This executive summary explores how long-term care and assisted living staff experienced work during the COVID-19 pandemic.","fe197b04-ce7d-47a3-b6fa-099d31382256",[1573],{"_uid":1574,"file":1575,"image":1576,"title":1561,"format":16,"component":350,"description":1570,"key_learning":16,"prerequisite":16},"9090c06b-a823-4ba2-9bb2-792ed77d1a17",[],{"id":1577,"filename":1578,"fieldtype":286},114300395442267,"https://a-ca.storyblok.com/f/850807391887861/27d728fd44/2023-ltcworkerresilience-tile.jpg",[32,84,106,69,18,46],[1581],{"_uid":1582,"content":1583,"component":525},"bf9bb445-c828-404f-a565-bea679838b17",[1584,1669,1678],{"_uid":1585,"content":1586,"component":433},"31cd0fda-c134-43fb-be91-c738abc4846c",{"type":12,"content":1587},[1588,1593,1598,1656],{"type":15,"attrs":1589,"content":1590},{"textAlign":53},[1591],{"text":1592,"type":358},"The “Staffing in Long-Term Care During the COVID-19 Pandemic: Insights, Lessons and Paths Forward” executive summary explores how long-term care and assisted living staff experienced work during the COVID-19 pandemic. It identifies lessons to guide workplace practices to support mental health in long-term care and assisted living settings.",{"type":15,"attrs":1594,"content":1595},{"textAlign":53},[1596],{"text":1597,"type":358},"While the pandemic created new stressors that impacted the provision of care in long-term care and assisted living, it also exacerbated pre-existing issues. This executive summary highlights the importance of:",{"type":360,"content":1599},[1600,1607,1614,1621,1628,1635,1642,1649],{"type":363,"content":1601},[1602],{"type":15,"attrs":1603,"content":1604},{"textAlign":53},[1605],{"text":1606,"type":358},"leadership and management support",{"type":363,"content":1608},[1609],{"type":15,"attrs":1610,"content":1611},{"textAlign":53},[1612],{"text":1613,"type":358},"cooperation during uncertain times",{"type":363,"content":1615},[1616],{"type":15,"attrs":1617,"content":1618},{"textAlign":53},[1619],{"text":1620,"type":358},"emotional and spiritual care, and the inclusion of family members in care",{"type":363,"content":1622},[1623],{"type":15,"attrs":1624,"content":1625},{"textAlign":53},[1626],{"text":1627,"type":358},"appreciation for long-term care and assisted living workers",{"type":363,"content":1629},[1630],{"type":15,"attrs":1631,"content":1632},{"textAlign":53},[1633],{"text":1634,"type":358},"an atmosphere of understanding and cooperation",{"type":363,"content":1636},[1637],{"type":15,"attrs":1638,"content":1639},{"textAlign":53},[1640],{"text":1641,"type":358},"peer support",{"type":363,"content":1643},[1644],{"type":15,"attrs":1645,"content":1646},{"textAlign":53},[1647],{"text":1648,"type":358},"transparent and accessible resources",{"type":363,"content":1650},[1651],{"type":15,"attrs":1652,"content":1653},{"textAlign":53},[1654],{"text":1655,"type":358},"appropriate staffing",{"type":15,"attrs":1657,"content":1658},{"textAlign":53},[1659,1661,1667],{"text":1660,"type":358},"This summary was informed by research funded by HEC and the ",{"text":1662,"type":358,"marks":1663},"Canadian Institutes for Health Research ",[1664],{"type":421,"attrs":1665},{"href":1666,"uuid":53,"anchor":53,"custom":53,"target":424,"linktype":425},"https://cihr-irsc.gc.ca/",{"text":1668,"type":358},"through the Implementation Science Teams program, and it was prepared by the CaRER Lab.",{"_uid":1670,"file":1671,"link":1676,"label":1677,"linkType":630,"component":631,"linkLabel":1677},"96f56bf2-ffc8-43f0-ba89-46875ade8bab",{"id":1672,"alt":1673,"name":16,"focus":16,"title":1673,"source":16,"filename":1674,"copyright":16,"fieldtype":286,"meta_data":1675,"is_external_url":288},114293976705529,"20230224 Staffingltc Executivesummary EN","https://a-ca.storyblok.com/f/850807391887861/6b421bd45e/20230224-staffingltc-executivesummary-en.pdf",{},{"id":16,"url":16,"linktype":499,"fieldtype":628,"cached_url":16},"Download the executive summary",{"_uid":1679,"file":1680,"link":1685,"label":1686,"linkType":630,"component":631,"linkLabel":16},"cbde411e-c38b-434e-9cd0-c3062e90a44d",{"id":1681,"alt":1682,"name":16,"focus":16,"title":1682,"source":16,"filename":1683,"copyright":16,"fieldtype":286,"meta_data":1684,"is_external_url":288},114293972560375,"Ltcresilience Infographic EN","https://a-ca.storyblok.com/f/850807391887861/5665e702d4/ltcresilience-infographic-en.pdf",{},{"id":16,"url":16,"linktype":499,"fieldtype":628,"cached_url":16},"Download the Paths to Strengthen Long-Term Care Worker Resilience Infographic",[143,129,136],[185,192,200],"staffing-in-long-term-care-during-the-covid-19-pandemic-insights-lessons-and-paths-forward","resources/staffing-in-long-term-care-during-the-covid-19-pandemic-insights-lessons-and-paths-forward",-17530,[],{"parent_slug":535,"umbraco_path":1694,"umbraco_uuid":1695},"/HealthcareExcellenceCanada/Resources/StaffingInLongTermCare","0fc61a73-4f97-4410-beb6-691206e702f8","c0e0974f-7475-4062-ade7-9882c2b63fb8","2025-11-26T20:38:10.118Z",[],[1700],{"path":1701,"name":1702,"lang":308,"published":294},"ressources/experiences-du-personnel-en-sld-pendant-la-pandemie-constats-lecons-et-voies-a-suivre","Expériences du personnel en SLD pendant la pandémie : constats, leçons et voies à suivre",{"name":1704,"created_at":1705,"published_at":1706,"updated_at":1707,"id":1708,"uuid":1709,"content":1710,"slug":1767,"full_slug":1768,"sort_by_date":53,"position":1769,"tag_list":1770,"is_startpage":288,"parent_id":533,"meta_data":1771,"group_id":1774,"first_published_at":1775,"release_id":53,"lang":302,"path":53,"alternates":1776,"default_full_slug":1768,"translated_slugs":1777},"Hospitalised-Patient One-Year Mortality Risk Score Change Package","2025-11-26T23:50:09.476Z","2025-12-02T15:25:59.479Z","2025-12-02T15:25:59.577Z",116782733320399,"c67fa376-bb78-415e-a683-5899d2bd4c83",{"seo":1711,"_uid":1714,"hero":1715,"type":174,"topics":1722,"content":1723,"audience":1765,"duration":16,"regional":1766,"component":528},{"title":1712,"plugin":278,"description":1713},"HOMR","The Hospitalised-Patient One-Year Mortality Risk Score change package will help you improve the identification and documentation of patients with unmet palliative needs.","c9814256-a5e9-44e2-913a-5aa234f647d8",[1716],{"_uid":1717,"file":1718,"image":1719,"title":1704,"format":16,"component":350,"description":1713,"key_learning":16,"prerequisite":16},"7703f46a-0528-4232-b180-0ae1451d4f1f",[],{"id":1720,"filename":1721,"fieldtype":286},108534901744414,"https://a-ca.storyblok.com/f/850807391887861/670x450/0df79330c2/header-2-visual.png",[69,46,98],[1724],{"_uid":1725,"content":1726,"component":525},"a0a24bcd-122c-4678-9ad4-573368f22b5e",[1727,1759],{"_uid":1728,"content":1729,"component":433},"34fdf3bd-40e7-40ee-953b-618170ad81a1",{"type":12,"content":1730},[1731,1740,1749,1754],{"type":15,"attrs":1732,"content":1733},{"textAlign":53},[1734,1738],{"text":1735,"type":358,"marks":1736},"Publication date: ",[1737],{"type":619},{"text":1739,"type":358},"July 2022",{"type":15,"attrs":1741,"content":1742},{"textAlign":53},[1743,1747],{"text":1744,"type":358,"marks":1745},"Author(s): ",[1746],{"type":619},{"text":1748,"type":358},"Healthcare Excellence Canada, Bruyère Research Institute, Humber River Hospital, University of Ottawa",{"type":15,"attrs":1750,"content":1751},{"textAlign":53},[1752],{"text":1753,"type":358},"Identifying palliative needs early and introducing palliative approaches to care helps provide relief from distressing symptoms and supports patients and families to achieve the best possible quality of life. It contributes to increased patient satisfaction with care, better symptom control, reduced hospitalizations, and reduced use of potentially ineffective or aggressive treatments at the end of life.",{"type":15,"attrs":1755,"content":1756},{"textAlign":53},[1757],{"text":1758,"type":358},"With funding and support from Healthcare Excellence Canada, the Canadian Frailty Network, the Centre for Aging and Brain Health Innovation, Baycrest, and the Canadian Institutes of Health Research, 13 Ontario hospitals implemented the HOMR intervention to improve the identification and documentation of patients with unmet palliative needs, and the end-of-life care provided to their patients. The HOMR change package shares lessons learned in these hospitals to help other hospital settings integrate HOMR into daily practice.",{"_uid":1760,"file":1761,"link":1763,"label":1704,"linkType":421,"component":631,"linkLabel":1056},"f08424a1-7af0-484c-b720-83d4ff4cc76a",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":1762},{},{"id":16,"url":1764,"target":424,"linktype":425,"fieldtype":628,"cached_url":1764},"https://homrinitiative.ca/resources-and-faqs/",[150,129],[185,200,192],"hospitalised-patient-one-year-mortality-risk-score-change-package","resources/hospitalised-patient-one-year-mortality-risk-score-change-package",-17570,[],{"parent_slug":535,"umbraco_path":1772,"umbraco_uuid":1773},"/HealthcareExcellenceCanada/Resources/HOMR","2d0ca78a-f483-4b64-8a7d-5a3d07921e42","9f7ec696-3522-4a54-accf-373acc87414c","2025-11-26T23:50:09.560Z",[],[1778],{"path":1779,"name":1780,"lang":308,"published":294},"ressources/trousse-de-changement-homr","Trousse de changement HOMR",{"name":1782,"created_at":1783,"published_at":1784,"updated_at":1785,"id":1786,"uuid":1787,"content":1788,"slug":1821,"full_slug":1819,"sort_by_date":53,"position":2431,"tag_list":2432,"is_startpage":288,"parent_id":533,"meta_data":2433,"group_id":2436,"first_published_at":2437,"release_id":53,"lang":302,"path":53,"alternates":2438,"default_full_slug":1819,"translated_slugs":2439},"Who knows? Essential Care Partners do.","2025-11-26T23:50:37.364Z","2026-02-22T16:44:02.717Z","2026-02-22T16:44:02.761Z",116782847488213,"9112e545-6786-4990-808a-189f789ace6c",{"new":288,"seo":1789,"_uid":1792,"hero":1793,"type":174,"topics":1798,"Noindex":288,"content":1799,"audience":2429,"duration":16,"regional":2430,"component":528},{"title":1790,"plugin":278,"description":1791},"Who knows Essential Care Partners do - Landing","An Essential Care Partner is more than a visitor. Essential Care Partners are vital members of the care team who provide consistent support to a loved one throughout their care journey – improving safety, care and the well-being of all involved.","cda9a25e-1865-4e8b-bb77-239e77c7b7a4",[1794],{"_uid":1795,"file":1796,"image":1797,"title":1782,"format":16,"component":350,"description":1791,"key_learning":16,"prerequisite":16},"2958c85d-f044-4732-a0ff-c552686dc2c1",[],{"id":1720,"filename":1721,"fieldtype":286},[32,76,98,46],[1800,1831,1845,1910,1937,2000,2031,2058,2094,2167,2222,2276],{"_uid":1801,"content":1802,"component":525},"ce4f7bf5-b40b-45ce-88e6-b704e533c4bb",[1803,1814,1824],{"_uid":1804,"content":1805,"component":433},"e0a76732-a5e8-4c56-85a5-d33cc4c4453c",{"type":12,"content":1806},[1807,1812],{"type":15,"attrs":1808,"content":1809},{"textAlign":53},[1810],{"text":1811,"type":358},"As an early response to COVID-19, many health and care facilities across the country implemented blanket visitor restrictions that prohibited Essential Care Partners from being physically present as partners in care. The impacts and harms as a result of these restrictions have been widely experienced by those receiving care, their caregivers and staff alike. As the pandemic continues to evolve across the country, Essential Care Partners should continue to be safely re-integrated at all times. Join us in welcoming and engaging Essential Care Partners.",{"type":15,"attrs":1813},{"textAlign":53},{"_uid":1815,"file":1816,"link":1818,"label":1822,"linkType":421,"component":631,"linkLabel":1823},"35ed944a-4ce3-4bfe-a7e1-9f135ed0ad7a",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":1817},{},{"id":1787,"url":16,"linktype":499,"fieldtype":628,"cached_url":1819,"story":1820},"resources/who-knows-essential-care-partners-do",{"name":1782,"id":1786,"uuid":1787,"slug":1821,"url":1819,"full_slug":1819,"_stopResolving":294},"who-knows-essential-care-partners-do","I deliver health and care","Learn more",{"_uid":1825,"file":1826,"link":1828,"label":1830,"linkType":421,"component":631,"linkLabel":1823},"ce5dca0f-d4e8-4487-81fe-d66f2eaaa2be",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":1827},{},{"id":1787,"url":16,"linktype":499,"fieldtype":628,"cached_url":1819,"story":1829},{"name":1782,"id":1786,"uuid":1787,"slug":1821,"url":1819,"full_slug":1819,"_stopResolving":294},"I'm a patient or Essential Care Partner",{"id":16,"_uid":1832,"link":1833,"image":1834,"title":16,"video_id":16,"component":1836,"media_type":1837,"description":1838,"video_title":16},"3ec8d1cc-9a56-4881-979d-a1c3fbece8c3",[],{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":1835},{},"info-block-program","none",{"type":12,"content":1839},[1840],{"type":15,"attrs":1841,"content":1842},{"textAlign":53},[1843],{"text":1844,"type":358},"The term “patient” is used inclusively to refer to people who receive care or services in a variety of settings, including acute care, outpatient and community services, long-term care, home care, etc.",{"id":1846,"_uid":1847,"content":1848,"component":525},"providers","bf9ea662-eec8-47b6-af66-67e9b0b9c1a0",[1849,1903],{"_uid":1850,"content":1851,"component":433},"de4d63f3-4c1d-43f6-9363-1abd793d1892",{"type":12,"content":1852},[1853,1858,1863,1868,1898],{"type":439,"attrs":1854,"content":1855},{"level":441,"textAlign":53},[1856],{"text":1857,"type":358},"Resources for Healthcare Providers and Leaders",{"type":15,"attrs":1859,"content":1860},{"textAlign":53},[1861],{"text":1862,"type":358},"Essential Care Partners are different from General Visitors. ",{"type":15,"attrs":1864,"content":1865},{"textAlign":53},[1866],{"text":1867,"type":358},"Essential Care Partners (ECPs): ",{"type":360,"content":1869},[1870,1877,1884,1891],{"type":363,"content":1871},[1872],{"type":15,"attrs":1873,"content":1874},{"textAlign":53},[1875],{"text":1876,"type":358},"Are identified and designated by patients",{"type":363,"content":1878},[1879],{"type":15,"attrs":1880,"content":1881},{"textAlign":53},[1882],{"text":1883,"type":358},"Support throughout the care journey",{"type":363,"content":1885},[1886],{"type":15,"attrs":1887,"content":1888},{"textAlign":53},[1889],{"text":1890,"type":358},"Play a significant role in patient safety by providing physical, psychological and emotional support",{"type":363,"content":1892},[1893],{"type":15,"attrs":1894,"content":1895},{"textAlign":53},[1896],{"text":1897,"type":358},"Help their loved ones with decision-making, care coordination and continuity of care",{"type":15,"attrs":1899,"content":1900},{"textAlign":53},[1901],{"text":1902,"type":358},"ECPs can be family members, close friends, caregivers or any person identified by the patient. General Visitors have an important role but do not participate as active partners in care.",{"_uid":1904,"image":1905,"component":1514},"81ed1ed7-80d2-47f0-bf6b-37f22bc63961",{"id":1906,"alt":1907,"name":16,"focus":16,"title":1907,"source":16,"filename":1908,"copyright":16,"fieldtype":286,"meta_data":1909,"is_external_url":288},114298110918179,"2021 CPSW Ecpsaredifferent","https://a-ca.storyblok.com/f/850807391887861/fee874e14a/2021-cpsw-ecpsaredifferent.png",{},{"id":16,"_uid":1911,"link":1912,"image":1913,"title":16,"video_id":16,"component":1836,"media_type":1837,"description":1915,"video_title":16},"9b1d0204-15ca-424c-82df-7711d8476697",[],{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":1914},{},{"type":12,"content":1916},[1917,1922,1927,1932],{"type":439,"attrs":1918,"content":1919},{"level":647,"textAlign":53},[1920],{"text":1921,"type":358},"Myth",{"type":15,"attrs":1923,"content":1924},{"textAlign":53},[1925],{"text":1926,"type":358},"The presence of Essential Care Partners is nice to have, but doesn’t impact quality or safety.",{"type":439,"attrs":1928,"content":1929},{"level":647,"textAlign":53},[1930],{"text":1931,"type":358},"Fact",{"type":15,"attrs":1933,"content":1934},{"textAlign":53},[1935],{"text":1936,"type":358},"Having Essential Care Partners present recognizes the mutually beneficial partnership between patients, families and healthcare providers.",{"id":16,"_uid":1938,"content":1939,"component":525},"6646913d-1eec-415f-b787-cc11b413912c",[1940],{"_uid":1941,"content":1942,"component":433},"427e0968-d38c-476b-b904-66cdac7548b8",{"type":12,"content":1943},[1944,1956],{"type":15,"attrs":1945,"content":1946},{"textAlign":53},[1947,1949,1954],{"text":1948,"type":358},"The presence of Essential Care Partners benefits patient safety, experience of care and outcomes, such as",{"text":1950,"type":358,"marks":1951},"3",[1952],{"type":1953},"superscript",{"text":1955,"type":358},":",{"type":360,"content":1957},[1958,1965,1972,1979,1986,1993],{"type":363,"content":1959},[1960],{"type":15,"attrs":1961,"content":1962},{"textAlign":53},[1963],{"text":1964,"type":358},"Helping to prevent falls",{"type":363,"content":1966},[1967],{"type":15,"attrs":1968,"content":1969},{"textAlign":53},[1970],{"text":1971,"type":358},"Improving the accuracy and quality of shared information, such as their loved one’s medical history",{"type":363,"content":1973},[1974],{"type":15,"attrs":1975,"content":1976},{"textAlign":53},[1977],{"text":1978,"type":358},"Improving medication safety and recognizing medication errors",{"type":363,"content":1980},[1981],{"type":15,"attrs":1982,"content":1983},{"textAlign":53},[1984],{"text":1985,"type":358},"Identifying health risks and changes in condition (e.g. pressure ulcers, cognitive function)",{"type":363,"content":1987},[1988],{"type":15,"attrs":1989,"content":1990},{"textAlign":53},[1991],{"text":1992,"type":358},"Providing comfort, which contributes to reducing loneliness, isolation, depression, anxiety and improvement in overall mental health",{"type":363,"content":1994},[1995],{"type":15,"attrs":1996,"content":1997},{"textAlign":53},[1998],{"text":1999,"type":358},"Reducing healthcare provider stress, moral distress and burnout while increasing the level of person-centred care necessary for patient safety and well-being",{"id":16,"_uid":2001,"items":2002,"component":2030},"fa1042e0-635f-4290-b5d9-c2b2b8a5eeac",[2003,2017],{"_uid":2004,"image":2005,"quote":2007,"author":2014,"component":2015,"author_title":2016},"125fbecc-c680-489a-8213-752919807c84",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2006},{},{"type":12,"content":2008},[2009],{"type":15,"attrs":2010,"content":2011},{"textAlign":53},[2012],{"text":2013,"type":358},"“We know so much now that its hard for me to imagine we thought our only option was to CANCEL family presence in our hospital….when your heart and your soul tell you something isn’t right about what you’re doing – listen closely to that voice and find the helpers.”","Janice Kaffer","quote-item","CEO, Hotel-Dieu Grace Hospital",{"_uid":2018,"image":2019,"quote":2021,"author":2028,"component":2015,"author_title":2029},"89335d3d-6d54-4bf2-8248-a408d84b1402",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2020},{},{"type":12,"content":2022},[2023],{"type":15,"attrs":2024,"content":2025},{"textAlign":53},[2026],{"text":2027,"type":358},"“I wonder what the outcome would have been if this incident occurred in April 2020, when I was considered “non-essential” to my son.”","Pamela","Mother and Essential Care Partner, Congregate Care Setting","quote",{"id":16,"_uid":2032,"content":2033,"component":525},"5aa13ff3-970a-4042-857f-bb61969a257d",[2034,2048],{"_uid":2035,"content":2036,"component":433},"4f1a4fe6-e115-4b30-a972-96d5b06416eb",{"type":12,"content":2037},[2038,2043],{"type":439,"attrs":2039,"content":2040},{"level":441,"textAlign":53},[2041],{"text":2042,"type":358},"Bringing Evidence to Life and Busting Myths through Stories",{"type":15,"attrs":2044,"content":2045},{"textAlign":53},[2046],{"text":2047,"type":358},"Hear first hand from Essential Care Partners and healthcare professionals the difference ECPs make as they tell their stories that bring evidence to life and bust some common myths. ",{"_uid":2049,"file":2050,"link":2052,"label":2042,"linkType":421,"component":631,"linkLabel":1823},"8389804e-bdbe-42be-bea0-74b89a5848a1",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2051},{},{"id":2053,"url":16,"linktype":499,"fieldtype":628,"cached_url":2054,"story":2055},"271bca20-eb03-44cd-b5b6-f0ede327084d","resources/bringing-evidence-to-life-and-busting-myths-through-stories",{"name":2042,"id":2056,"uuid":2053,"slug":2057,"url":2054,"full_slug":2054,"_stopResolving":294},113881345720086,"bringing-evidence-to-life-and-busting-myths-through-stories",{"id":16,"_uid":2059,"items":2060,"component":2093},"0f9483d1-3fd7-43ad-94f2-5c604b4ad408",[2061],{"_uid":2062,"link":2063,"image":2074,"title":2080,"component":2081,"description":2082},"88545699-e5fb-4461-a64b-5fc3b6d581b8",[2064],{"_uid":2065,"link":2066,"label":2073,"component":1057},"e0c9190c-54fb-4e52-842a-8bc868e66a8a",{"id":2067,"url":16,"anchor":535,"linktype":499,"fieldtype":628,"cached_url":2068,"story":2069},"5121c67b-655c-4fe2-b0d7-d8d6193f6aaf","programs/essential-together",{"name":2070,"id":2071,"uuid":2067,"slug":2072,"url":2068,"full_slug":2068,"_stopResolving":294},"Essential Together",123451112281264,"essential-together","Take the pledge",{"id":2075,"alt":2076,"name":16,"focus":16,"title":2077,"source":16,"filename":2078,"copyright":16,"fieldtype":286,"meta_data":2079,"is_external_url":288},114298064592395,"Three illustrations of  people wearing masks: a doctor in scrubs, a seated older adult with grey hair, and a standing woman with short pink hair, communicating happily.","Essential Care Providers","https://a-ca.storyblok.com/f/850807391887861/8b2184e84a/essential-care-providers.png",{"alt":2076,"title":2077,"source":16,"copyright":16},"The Essential Together Pledge","image-text-colored-item",{"type":12,"content":2083},[2084],{"type":15,"attrs":2085,"content":2086},{"textAlign":53},[2087],{"text":2088,"type":358,"marks":2089},"Organizational leaders are invited to Take the Essential Together Pledge to show your organization recognizes and values the role of Essential Care Partners and is committed to working together with those who are receiving care, caregivers and staff to develop and implement policies that support patient and caregiver partnership in care.",[2090],{"type":1429,"attrs":2091},{"color":2092},"black","image-text-colored",{"id":16,"_uid":2095,"content":2096,"component":525},"d78871e0-29e8-46af-89f1-7fbe52295576",[2097],{"_uid":2098,"content":2099,"component":433},"34a02278-0773-4427-9fa5-fa856ecacc44",{"type":12,"content":2100},[2101,2106],{"type":439,"attrs":2102,"content":2103},{"level":647,"textAlign":53},[2104],{"text":2105,"type":358},"Essential Together Tools and Resources for health and care and leaders",{"type":360,"content":2107},[2108,2125,2142,2154],{"type":363,"content":2109},[2110],{"type":15,"attrs":2111,"content":2112},{"textAlign":53},[2113,2115,2123],{"text":2114,"type":358},"Use the ",{"text":2116,"type":358,"marks":2117},"Essential Together Tool",[2118],{"type":421,"attrs":2119},{"href":2120,"uuid":2067,"anchor":535,"custom":2121,"target":498,"linktype":499,"story":2122},"/programs/essential-together",{},{"name":2070,"id":2071,"uuid":2067,"slug":2072,"url":2068,"full_slug":2068,"_stopResolving":294},{"text":2124,"type":358}," to identify your organizations strengths and improvements to reintegrate Essential Care Partners",{"type":363,"content":2126},[2127],{"type":15,"attrs":2128,"content":2129},{"textAlign":53},[2130],{"text":2131,"type":358,"marks":2132},"Policy Guidance for the Reintegration of Caregivers as Essential Care Partners",[2133],{"type":421,"attrs":2134},{"href":2135,"uuid":2136,"anchor":53,"custom":2137,"target":498,"linktype":499,"story":2138},"/resources/policy-guidance-for-the-reintegration-of-caregivers-as-essential-care-partners","381ff9a6-861d-4c23-812e-b5dde2531499",{},{"name":2131,"id":2139,"uuid":2136,"slug":2140,"url":2141,"full_slug":2141,"_stopResolving":294},113880232693205,"policy-guidance-for-the-reintegration-of-caregivers-as-essential-care-partners","resources/policy-guidance-for-the-reintegration-of-caregivers-as-essential-care-partners",{"type":363,"content":2143},[2144],{"type":15,"attrs":2145,"content":2146},{"textAlign":53},[2147],{"text":2148,"type":358,"marks":2149},"Evidence Brief: Caregivers as Essential Care Partners",[2150],{"type":421,"attrs":2151},{"href":2120,"uuid":2067,"anchor":535,"custom":2152,"target":498,"linktype":499,"story":2153},{},{"name":2070,"id":2071,"uuid":2067,"slug":2072,"url":2068,"full_slug":2068,"_stopResolving":294},{"type":363,"content":2155},[2156],{"type":15,"attrs":2157,"content":2158},{"textAlign":53},[2159],{"text":2160,"type":358,"marks":2161},"Essential Together Learning Bundles",[2162],{"type":421,"attrs":2163},{"href":2120,"uuid":2067,"anchor":2164,"custom":2165,"target":498,"linktype":499,"story":2166},"bundles",{},{"name":2070,"id":2071,"uuid":2067,"slug":2072,"url":2068,"full_slug":2068,"_stopResolving":294},{"id":2168,"_uid":2169,"content":2170,"component":525},"patients","be93f092-bd44-41b7-a232-efe9e738c617",[2171,2218],{"_uid":2172,"content":2173,"component":433},"8c516715-1905-4f4a-9b8d-e8285c3c873f",{"type":12,"content":2174},[2175,2180,2184,2188,2214],{"type":439,"attrs":2176,"content":2177},{"level":441,"textAlign":53},[2178],{"text":2179,"type":358},"Resources for Patients and Essential Care Partners",{"type":15,"attrs":2181,"content":2182},{"textAlign":53},[2183],{"text":1862,"type":358},{"type":15,"attrs":2185,"content":2186},{"textAlign":53},[2187],{"text":1867,"type":358},{"type":360,"content":2189},[2190,2196,2202,2208],{"type":363,"content":2191},[2192],{"type":15,"attrs":2193,"content":2194},{"textAlign":53},[2195],{"text":1876,"type":358},{"type":363,"content":2197},[2198],{"type":15,"attrs":2199,"content":2200},{"textAlign":53},[2201],{"text":1883,"type":358},{"type":363,"content":2203},[2204],{"type":15,"attrs":2205,"content":2206},{"textAlign":53},[2207],{"text":1890,"type":358},{"type":363,"content":2209},[2210],{"type":15,"attrs":2211,"content":2212},{"textAlign":53},[2213],{"text":1897,"type":358},{"type":15,"attrs":2215,"content":2216},{"textAlign":53},[2217],{"text":1902,"type":358},{"_uid":2219,"image":2220,"component":1514},"99138bad-82eb-43bb-80b3-f4e5d16fb004",{"id":1906,"alt":1907,"name":16,"focus":16,"title":1907,"source":16,"filename":1908,"copyright":16,"fieldtype":286,"meta_data":2221,"is_external_url":288},{},{"id":16,"_uid":2223,"items":2224,"component":2030},"dfccabbb-9871-4fad-a8f0-e0f3e4db5ff8",[2225,2263],{"_uid":2226,"image":2227,"quote":2229,"author":2261,"component":2015,"author_title":2262},"8f66a7a4-a8e4-4223-b035-0cd51759fd4b",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2228},{},{"type":12,"content":2230},[2231,2236,2241,2246,2251,2256],{"type":15,"attrs":2232,"content":2233},{"textAlign":53},[2234],{"text":2235,"type":358},"\"The stress, the anxiety... I'm here because I need help.. please... ",{"type":15,"attrs":2237,"content":2238},{"textAlign":53},[2239],{"text":2240,"type":358},"Yes, that was my boyfriend who dropped me off but the pain was too much for him to witness",{"type":15,"attrs":2242,"content":2243},{"textAlign":53},[2244],{"text":2245,"type":358},"So I am here alone.",{"type":15,"attrs":2247,"content":2248},{"textAlign":53},[2249],{"text":2250,"type":358},"Fending for myself, hoping someone understands.",{"type":15,"attrs":2252,"content":2253},{"textAlign":53},[2254],{"text":2255,"type":358},"Empathy is all we ask from you.",{"type":15,"attrs":2257,"content":2258},{"textAlign":53},[2259],{"text":2260,"type":358},"All conscience and unconscious biases are real but I am a human being\"","Serena","Patient in the Emergency Department",{"_uid":2264,"image":2265,"quote":2267,"author":2274,"component":2015,"author_title":2275},"02656dbd-5a97-4877-ae55-b9b2ed4aa476",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":286,"meta_data":2266},{},{"type":12,"content":2268},[2269],{"type":15,"attrs":2270,"content":2271},{"textAlign":53},[2272],{"text":2273,"type":358},"\"The Designated Care Partner program was created out of recognition that family and friends are integral to the patient's care and healing.. The orientation session includes a review of roles and responsibilities, ... and infection prevention and control education.\" ","Lisa Roaffoul","Patient Advocate, Hotel- Dieu Grace Hospital",{"id":16,"_uid":2277,"content":2278,"component":525},"4d469a76-54f1-41da-9cc2-f957847acbb6",[2279,2384],{"_uid":2280,"content":2281,"component":433},"deaa6278-8d41-4a27-9cfd-388fe5fb5b4d",{"type":12,"content":2282},[2283,2294,2299,2329,2334],{"type":15,"attrs":2284,"content":2285},{"textAlign":53},[2286,2288,2292],{"text":2287,"type":358},"Together with the patient*, Essential Care Partners should be welcomed by the care team to play an active role to support decision-making, care plan coordination, transparency and continuity of care",{"text":2289,"type":358,"marks":2290},"3,4",[2291],{"type":1953},{"text":2293,"type":358},". Whether you’re a patient wondering how to ensure your loved one can stay by your side, or a caregiver who wants some help to ensure your essential role is recognized by the care team, we can help.",{"type":439,"attrs":2295,"content":2296},{"level":647,"textAlign":53},[2297],{"text":2298,"type":358},"Essential Care Partners can help their loved ones best by:",{"type":360,"content":2300},[2301,2308,2315,2322],{"type":363,"content":2302},[2303],{"type":15,"attrs":2304,"content":2305},{"textAlign":53},[2306],{"text":2307,"type":358},"Learning about their loved one’s health issue so they can ask the right questions and know how to best assist care teams.",{"type":363,"content":2309},[2310],{"type":15,"attrs":2311,"content":2312},{"textAlign":53},[2313],{"text":2314,"type":358},"Being a second set of eyes, ears and voice for their loved one if needed.",{"type":363,"content":2316},[2317],{"type":15,"attrs":2318,"content":2319},{"textAlign":53},[2320],{"text":2321,"type":358},"Comforting their loved one physically, mentally and emotionally.",{"type":363,"content":2323},[2324],{"type":15,"attrs":2325,"content":2326},{"textAlign":53},[2327],{"text":2328,"type":358},"Being a champion for their loved one by encouraging them and documenting their progress.",{"type":439,"attrs":2330,"content":2331},{"level":441,"textAlign":53},[2332],{"text":2333,"type":358},"Tools and Resources for patients* and Essential Care Partners",{"type":360,"content":2335},[2336,2348,2366],{"type":363,"content":2337},[2338],{"type":15,"attrs":2339,"content":2340},{"textAlign":53},[2341],{"text":2342,"type":358,"marks":2343},"Rapid Appeals Process, if you’ve been denied access what to do",[2344],{"type":421,"attrs":2345},{"href":2120,"uuid":2067,"anchor":53,"custom":2346,"target":498,"linktype":499,"story":2347},{},{"name":2070,"id":2071,"uuid":2067,"slug":2072,"url":2068,"full_slug":2068,"_stopResolving":294},{"type":363,"content":2349},[2350],{"type":15,"attrs":2351,"content":2352},{"textAlign":53},[2353],{"text":2354,"type":358,"marks":2355},"Safely Re-entering Long-Term Care Homes During COVID-19: A Resource for Essential Care Partners",[2356],{"type":421,"attrs":2357},{"href":2358,"uuid":2359,"anchor":53,"custom":2360,"target":498,"linktype":499,"story":2361},"/resources/safely-re-entering-long-term-care-homes-during-covid-19","3307e89d-810f-4774-bbfe-3507cad52d56",{},{"name":2362,"id":2363,"uuid":2359,"slug":2364,"url":2365,"full_slug":2365,"_stopResolving":294},"Safely Re-entering Long-Term Care Homes During COVID-19",113880462077455,"safely-re-entering-long-term-care-homes-during-covid-19","resources/safely-re-entering-long-term-care-homes-during-covid-19",{"type":363,"content":2367},[2368],{"type":15,"attrs":2369,"content":2370},{"textAlign":53},[2371],{"text":2372,"type":358,"marks":2373},"Tools for Advocacy & Assertion",[2374],{"type":421,"attrs":2375},{"href":2376,"uuid":2377,"anchor":53,"custom":2378,"target":498,"linktype":499,"story":2379},"/programs/teamstepps-course","720a78fc-d35b-414e-b405-0133f5dac601",{},{"name":2380,"id":2381,"uuid":2377,"slug":2382,"url":2383,"full_slug":2383,"_stopResolving":294},"TeamSTEPPS Canada Essentials Course",123451310290124,"teamstepps-course","programs/teamstepps-course",{"_uid":2385,"content":2386,"component":433},"84a349b9-34cc-47fa-aec6-44fb483a404e",{"type":12,"content":2387},[2388],{"type":15,"attrs":2389,"content":2390},{"textAlign":53},[2391,2393,2394,2398,2400,2401,2405,2407,2414,2416,2417,2421,2423],{"text":2392,"type":358},"* The term “patient” is used inclusively to refer to people who receive care or services in a variety of settings, including acute care, outpatient and community services, long-term care, home care, etc.",{"type":981},{"text":2395,"type":358,"marks":2396},"1 ",[2397],{"type":1953},{"text":2399,"type":358},"Farmanova, Elina, Maria Judd, Christine Maika, and Graeme Wilkes. “Much More Than Just a Visit: A Review of Visiting Policies in Select Canadian Acute Care Hospitals.” Canadian Foundation for Healthcare Improvement (2016).",{"type":981},{"text":2402,"type":358,"marks":2403},"2 ",[2404],{"type":1953},{"text":2406,"type":358},"Canadian Foundation for Healthcare Improvement. “",{"text":2408,"type":358,"marks":2409},"Policy Guidance for the Reintegration of Caregivers as Essential Care Partners.",[2410],{"type":421,"attrs":2411},{"href":2135,"uuid":2136,"anchor":53,"custom":2412,"target":498,"linktype":499,"story":2413},{},{"name":2131,"id":2139,"uuid":2136,"slug":2140,"url":2141,"full_slug":2141,"_stopResolving":294},{"text":2415,"type":358},"”(2020).",{"type":981},{"text":2418,"type":358,"marks":2419},"3 ",[2420],{"type":1953},{"text":2422,"type":358},"Canadian Foundation for Healthcare Improvement. Evidence Brief: Caregivers as Essential Care Partners. (2020). Retrieved from ",{"text":2148,"type":358,"marks":2424},[2425],{"type":421,"attrs":2426},{"href":2120,"uuid":2067,"anchor":53,"custom":2427,"target":498,"linktype":499,"story":2428},{},{"name":2070,"id":2071,"uuid":2067,"slug":2072,"url":2068,"full_slug":2068,"_stopResolving":294},[129,122,143,115,136,150],[200,192,185],-17690,[],{"parent_slug":535,"umbraco_path":2434,"umbraco_uuid":2435},"/HealthcareExcellenceCanada/Resources/WhoKnowsEssentialCarePartnersDoLanding","539edb88-db3f-47c7-b9e8-fb89db0d9b18","ec78433d-fe01-42bd-a00f-c3e5963825da","2025-11-26T23:50:37.410Z",[],[2440],{"path":2441,"name":2442,"lang":308,"published":294},"ressources/qui-suis-je-un-partenaire-de-soins-essentiel","Qui suis-je? Un partenaire de soins essentiel.",{"name":2444,"created_at":2445,"published_at":2446,"updated_at":2447,"id":2448,"uuid":2449,"content":2450,"slug":2523,"full_slug":2524,"sort_by_date":53,"position":2525,"tag_list":2526,"is_startpage":288,"parent_id":533,"meta_data":2527,"group_id":2530,"first_published_at":2531,"release_id":53,"lang":302,"path":53,"alternates":2532,"default_full_slug":2524,"translated_slugs":2533},"Caring for Older Adults in the Community and at Home (COACH)","2025-11-26T23:51:21.876Z","2026-02-10T16:15:06.570Z","2026-02-10T16:15:06.607Z",116783029801179,"f6494eef-16cc-46a8-8d2e-72b5e18f1533",{"new":288,"seo":2451,"_uid":2454,"hero":2455,"type":174,"topics":2463,"Noindex":288,"content":2464,"audience":2521,"duration":16,"regional":2522,"component":528},{"title":2452,"plugin":278,"description":2453},"Caring for Older Adults in the Community and at Home","Caring for Older Adults in the Community and at Home (COACH) is a province-wide program in Prince Edward Island that improves access to and quality of care for frail older adults and their families and caregivers.","baef6268-9d7a-42dd-8228-44b0173a261c",[2456],{"_uid":2457,"file":2458,"image":2459,"title":2444,"format":16,"component":350,"description":2453,"key_learning":16,"prerequisite":16},"a5c9e589-4a24-437b-88c4-e329eb936f3d",[],{"id":2460,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":2461,"copyright":16,"fieldtype":286,"meta_data":2462,"is_external_url":288},121293751894639,"https://a-ca.storyblok.com/f/850807391887861/2216x1568/ea857fcb8e/shapes.webp",{"alt":16,"title":16,"source":16,"copyright":16},[69,84,106,76,98],[2465],{"_uid":2466,"content":2467,"component":525},"a01ebc99-3bec-4f9a-91cf-ac68c43d9296",[2468,2513],{"_uid":2469,"content":2470,"component":433},"37690e73-2ab0-4f9c-ada5-59dfea25a6e2",{"type":12,"content":2471},[2472,2476,2481,2486,2491,2496,2501],{"type":439,"attrs":2473,"content":2474},{"level":441,"textAlign":53},[2475],{"text":2444,"type":358},{"type":15,"attrs":2477,"content":2478},{"textAlign":53},[2479],{"text":2480,"type":358},"Caring for Older Adults in the Community and at Home (COACH) is a province-wide program in Prince Edward Island that improves access to and quality of care for frail older adults and their families and caregivers. It supports patients to remain at home longer and return home from hospital sooner.",{"type":15,"attrs":2482,"content":2483},{"textAlign":53},[2484],{"text":2485,"type":358},"COACH is a partnership between Health PEI’s Home Care, Primary Care and Geriatric Programs. At the centre of the COACH program is a team of interdisciplinary, specialized healthcare professionals, including a geriatric nurse practitioner, a primary care provider and home care coordinator.",{"type":15,"attrs":2487,"content":2488},{"textAlign":53},[2489],{"text":2490,"type":358},"The COACH team provides direct patient care at home to predict, prevent or proactively manage health crises, and decrease the need for emergency services or admission to hospital. The team does this by encouraging advance care planning and access to community support. The COACH program supports all healthcare providers who provide care to older adults to increase their awareness of and expertise in complex geriatric syndromes. Through the program caregivers can learn how to continue to care for, and support, their loved ones at home.",{"type":15,"attrs":2492,"content":2493},{"textAlign":53},[2494],{"text":2495,"type":358},"The COACH program was piloted in January 2015 in Montague, Prince Edward Island and has since rolled out across the province.",{"type":15,"attrs":2497,"content":2498},{"textAlign":53},[2499],{"text":2500,"type":358},"Outcomes of the COACH pilot program included a 66 percent decrease in inpatient admissions, a 33 percent decrease in emergency department visits and a 50 percent decrease in primary care visits (average appointments per month). The program enabled savings of $1.41 million related to 13 participating patients and families, resulting from a reduction in the average length of stay for those who moved to long-term care and then passed away. Staff reported improved satisfaction, while patients, families and caregivers experienced better quality of life at home through their increased ability to self-manage their care and make informed decisions.",{"type":15,"attrs":2502,"content":2503},{"textAlign":53},[2504,2506,2512],{"text":2505,"type":358},"This is one of the innovations being implemented as part of our ",{"text":2507,"type":358,"marks":2508},"Advancing Frailty Care in the Community Collaborative",[2509],{"type":421,"attrs":2510},{"href":2511,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":425},"https://www.healthcareexcellence.ca/en/what-we-do/all-programs/advancing-frailty-care-in-the-community",{"text":616,"type":358},{"_uid":2514,"file":2515,"link":2520,"label":2444,"linkType":630,"component":631,"linkLabel":2444},"7577eb99-d0ba-47aa-8df5-4afabae13c66",{"id":2516,"alt":2517,"name":16,"focus":16,"title":2517,"source":16,"filename":2518,"copyright":16,"fieldtype":286,"meta_data":2519,"is_external_url":288},114291116754765,"Coach Innovationprofile E FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/da91258132/coach-innovationprofile-e-final-ua.pdf",{},{"id":16,"url":16,"linktype":499,"fieldtype":628,"cached_url":16},[150,122,136],[200,192],"caring-for-older-adults-in-the-community-and-at-home-coach","resources/caring-for-older-adults-in-the-community-and-at-home-coach",-17810,[],{"parent_slug":535,"umbraco_path":2528,"umbraco_uuid":2529},"/HealthcareExcellenceCanada/Resources/CaringForOlderAdultsInTheCommunityAndAtHome","92301f4b-ef13-4688-9b9a-e706f7cc5898","547d64c5-a4ad-4ba2-8569-67bea4d18206","2025-11-26T23:51:21.917Z",[],[2534],{"path":2535,"name":2536,"lang":308,"published":294},"ressources/prendre-soin-des-personnes-agees-en-communaute-et-a-domicile-coach","Prendre soin des personnes âgées en communauté et à domicile (COACH)",102,1776087587696]