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This initiative addresses the challenge of premature long-term care admissions by providing affordable assistance, enabling seniors to stay at home for an extended period.",{"_uid":843,"file":844,"link":849,"label":651,"linkType":478,"component":479,"linkLabel":16},"4465b8f1-79a0-4a25-bdb8-5b4420fa4c17",{"id":845,"alt":846,"name":16,"focus":16,"title":846,"source":16,"filename":847,"copyright":16,"fieldtype":283,"meta_data":848,"is_external_url":285},114291826530313,"Ottawa West AIP Case Study Accessible ENG","https://a-ca.storyblok.com/f/850807391887861/3d86346d66/ottawa-west-aip-case-study-accessible-eng.pdf",{},{"id":16,"url":16,"linktype":476,"fieldtype":477,"cached_url":16},{"_uid":851,"content":852,"component":467},"cff6ad2e-3071-4d2a-83ad-be15122f9a74",{"type":12,"content":853},[854,859],{"type":581,"attrs":855,"content":856},{"level":634,"textAlign":53},[857],{"text":858,"type":353},"Maple Ridge/Pitt Meadows Community Services Seniors Social Prescribing Program (British Columbia)",{"type":15,"attrs":860,"content":861},{"textAlign":53},[862],{"text":863,"type":353},"The Maple Ridge/Pitt Meadows Community Services Seniors Social Prescribing Program provides a formal pathway for healthcare providers to address the social determinants of health of their older adult patients. 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However, we hope that the guidance we offer here will be of some help.",{"type":15,"attrs":963,"content":964},{"textAlign":53},[965],{"text":966,"type":353},"You may be able to better explore your concern by talking directly to your healthcare provider or someone else involved in your care, including the appropriate supervisor and management. Your care team may be the most informed on your questions or concerns and know the best way to proceed.",{"type":15,"attrs":968,"content":969},{"textAlign":53},[970],{"text":971,"type":353},"Most healthcare organizations and regional health authorities also have patient relations departments trained to address individual concerns.",{"type":15,"attrs":973,"content":974},{"textAlign":53},[975],{"text":976,"type":353},"In instances where your concerns are not addressed by working with the healthcare institution where you received care, you may consider contacting the appropriate regulatory licensing agencies in your provincial and/or territorial jurisdiction:",{"type":381,"content":978},[979,995,1010,1024],{"type":384,"content":980},[981,986],{"type":15,"attrs":982,"content":983},{"textAlign":53},[984],{"text":985,"type":353},"Contact the ombuds to investigate individual concerns with experiences of care, including concerns of quality and safety",{"type":381,"content":987},[988],{"type":384,"content":989},[990],{"type":15,"attrs":991,"content":992},{"textAlign":53},[993],{"text":994,"type":353},"Some provinces have specific Indigenous patient ombuds you can access if you are First Nations, Inuit, or Métis.",{"type":384,"content":996},[997],{"type":15,"attrs":998,"content":999},{"textAlign":53},[1000,1002,1008],{"text":1001,"type":353},"Contact the ",{"text":1003,"type":353,"marks":1004},"medical regulatory authority in your province or territory",[1005],{"type":368,"attrs":1006},{"href":1007,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://www.royalcollege.ca/en/about/resources/mras.html",{"text":1009,"type":353}," if your concern is about the conduct of a physician.",{"type":384,"content":1011},[1012],{"type":15,"attrs":1013,"content":1014},{"textAlign":53},[1015,1016,1022],{"text":1001,"type":353},{"text":1017,"type":353,"marks":1018},"nurses association in your province or territory",[1019],{"type":368,"attrs":1020},{"href":1021,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://www.cna-aiic.ca/en/nursing/regulated-nursing-in-canada/regulatory-bodies",{"text":1023,"type":353}," if your concern is about the conduct of nursing staff (Personal Support Work, Licensed Practical Nurse, Registered Practical Nurse, etc.).",{"type":384,"content":1025},[1026],{"type":15,"attrs":1027,"content":1028},{"textAlign":53},[1029],{"text":1030,"type":353},"Contact the relevant licensing/regulating body if your concern involves a regulated health professional.",{"type":15,"attrs":1032,"content":1033},{"textAlign":53},[1034],{"text":1035,"type":353},"Regulatory bodies generally have their own concern-handling bylaws, policies, or procedures. You may be asked to put your concern in writing and identify yourself so that the issue can be thoroughly investigated.",{"type":15,"attrs":1037,"content":1038},{"textAlign":53},[1039],{"text":1040,"type":353},"If you are still having trouble resolving your concern(s), you may wish to contact the ministry of health in the province or territory where you received care.",{"type":15,"attrs":1042,"content":1043},{"textAlign":53},[1044],{"text":1045,"type":353},"Some concerns can also be reported directly:",{"type":381,"content":1047},[1048,1061,1074],{"type":384,"content":1049},[1050],{"type":15,"attrs":1051,"content":1052},{"textAlign":53},[1053,1055],{"text":1054,"type":353},"First Nations, Inuit, and Métis experiences of racism in healthcare in British Columbia can be reported at: ",{"text":1056,"type":353,"marks":1057},"safespace.healthcare",[1058],{"type":368,"attrs":1059},{"href":1060,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://www.safespacenetworks.ca/",{"type":384,"content":1062},[1063],{"type":15,"attrs":1064,"content":1065},{"textAlign":53},[1066,1068],{"text":1067,"type":353},"Medication errors or reactions can be reported at ",{"text":1069,"type":353,"marks":1070},"MedError.ca",[1071],{"type":368,"attrs":1072},{"href":1073,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://www.mederror.ca/",{"type":384,"content":1075},[1076],{"type":15,"attrs":1077,"content":1078},{"textAlign":53},[1079,1081],{"text":1080,"type":353},"Side effects and adverse reactions from health products (drugs, medical devices, vaccines and more) can be reported through the ",{"text":1082,"type":353,"marks":1083},"Canada Vigilance Program",[1084],{"type":368,"attrs":1085},{"href":1086,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada/canada-vigilance-program.html",{"type":15,"attrs":1088,"content":1089},{"textAlign":53},[1090,1092,1098],{"text":1091,"type":353},"A list of ",{"text":1093,"type":353,"marks":1094},"free mental health resources",[1095],{"type":368,"attrs":1096},{"href":1097,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html",{"text":1099,"type":353}," is available to those who need support.",[122,115,129],[200,192,185],"do-you-have-concerns-about-the-quality-or-safety-of-your-care","resources/do-you-have-concerns-about-the-quality-or-safety-of-your-care",-16850,[],{"parent_slug":490,"umbraco_path":1107,"umbraco_uuid":1108},"/HealthcareExcellenceCanada/Resources/DoYouHaveConcernsAboutTheQualityOrSafetyOfYourCare","c7034ca6-de76-4c2e-857b-18468296f547","5d4d222f-5ce9-4012-a264-e858af0f2d77","2025-11-18T19:04:40.327Z",[],[1113],{"path":1114,"name":1115,"lang":305,"published":291},"ressources/avez-vous-des-preoccupations-sur-la-qualite-ou-la-securite-de-vos-soins-de-sante","Avez-vous des préoccupations sur la qualité ou la sécurité de vos soins de santé?",{"name":1117,"created_at":1118,"published_at":1119,"updated_at":1120,"id":1121,"uuid":1122,"content":1123,"slug":2108,"full_slug":2109,"sort_by_date":53,"position":2110,"tag_list":2111,"is_startpage":285,"parent_id":488,"meta_data":2112,"group_id":2115,"first_published_at":2116,"release_id":53,"lang":299,"path":53,"alternates":2117,"default_full_slug":2109,"translated_slugs":2118},"Engaging Patients in Patient Safety – a Canadian Guide","2025-11-18T19:04:41.167Z","2026-02-24T17:10:42.124Z","2026-02-24T17:10:42.239Z",113881420570413,"6b1655df-9d02-45e3-9d11-66f07ce31af4",{"new":285,"seo":1124,"_uid":1126,"hero":1127,"type":170,"topics":1150,"Noindex":285,"content":1151,"audience":2106,"duration":16,"regional":2107,"component":483},{"title":1117,"plugin":328,"description":1125},"Engaging Patients in Patient Safety is a Canadian Guide packed with useful information written by and for patients, providers, and leaders.","e4406f2b-f7b9-443e-a3bb-434fdff6e204",[1128],{"_uid":1129,"file":1130,"image":1140,"title":1117,"format":16,"component":338,"description":1144,"key_learning":16,"prerequisite":16},"c3cfcbb0-e172-47b2-bd86-60c8c98c413b",[1131],{"_uid":1132,"file":1133,"label":1138,"component":1139},"d6c6eaba-9ba1-4644-9f96-b4e7ee6ff4aa",{"id":1134,"alt":1135,"name":16,"focus":16,"title":1135,"source":16,"filename":1136,"copyright":16,"fieldtype":283,"meta_data":1137,"is_external_url":285},114291904718873,"Engagingpatientsinpatientsafety EN 2020 FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/9b30beef60/engagingpatientsinpatientsafety-en-2020-final-ua.pdf",{},"Engaging Patients in Patient Safety","simple-file",{"id":1141,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1142,"copyright":16,"fieldtype":283,"meta_data":1143,"is_external_url":285},138976225850732,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/f6c7e434b0/shapes-3.webp",{},{"type":12,"content":1145},[1146],{"type":15,"attrs":1147,"content":1148},{"textAlign":53},[1149],{"text":1125,"type":353},[46,32,76,84],[1152,1381,1421],{"_uid":1153,"content":1154,"component":480},"516a58c5-b3bb-4169-b59f-dae1cb3bb61c",[1155,1227,1376],{"_uid":1156,"content":1157,"component":467},"f35ab5b1-944d-45b0-8203-003d676434d9",{"type":12,"content":1158},[1159,1164,1169,1174,1179,1202,1207,1212,1217,1222],{"type":15,"attrs":1160,"content":1161},{"textAlign":53},[1162],{"text":1163,"type":353},"When healthcare providers work closely with patients and their families, the healthcare system is safer, and patients have better experiences and health outcomes – as demonstrated by emerging evidence.",{"type":581,"attrs":1165,"content":1166},{"level":583,"textAlign":53},[1167],{"text":1168,"type":353},"What does patient engagement look like?",{"type":15,"attrs":1170,"content":1171},{"textAlign":53},[1172],{"text":1173,"type":353},"Engagement work can be challenging and uncomfortable at first. But finding innovative ways to work together will benefit everyone.",{"type":15,"attrs":1175,"content":1176},{"textAlign":53},[1177],{"text":1178,"type":353},"Engagement with patients and families includes:",{"type":381,"content":1180},[1181,1188,1195],{"type":384,"content":1182},[1183],{"type":15,"attrs":1184,"content":1185},{"textAlign":53},[1186],{"text":1187,"type":353},"Program and service design and delivery",{"type":384,"content":1189},[1190],{"type":15,"attrs":1191,"content":1192},{"textAlign":53},[1193],{"text":1194,"type":353},"Monitoring, evaluating, policy and priority setting",{"type":384,"content":1196},[1197],{"type":15,"attrs":1198,"content":1199},{"textAlign":53},[1200],{"text":1201,"type":353},"Governance",{"type":15,"attrs":1203,"content":1204},{"textAlign":53},[1205],{"text":1206,"type":353},"Providers, patients and leaders all have a role to play.",{"type":15,"attrs":1208,"content":1209},{"textAlign":53},[1210],{"text":1211,"type":353},"Providers may need to let go of control, change behaviours to actively listen to what patients are saying and take additional time to understand the patient perspective. They’ll also need more effective ways to brainstorm ideas together, build trust and incorporate different perspectives.",{"type":15,"attrs":1213,"content":1214},{"textAlign":53},[1215],{"text":1216,"type":353},"Patients need to be encouraged to participate more actively in decisions about their care.",{"type":15,"attrs":1218,"content":1219},{"textAlign":53},[1220],{"text":1221,"type":353},"Leaders must support all of this work by revising their practices to embed patient engagement in their procedures, policies and structures.",{"type":15,"attrs":1223,"content":1224},{"textAlign":53},[1225],{"text":1226,"type":353},"We invite you to join us in advancing patient safety through patient and family engagement.",{"_uid":1228,"content":1229,"component":467},"a9684446-7c7f-48ab-9cf5-527fac055163",{"type":12,"content":1230},[1231,1236,1241,1246,1251,1256,1293,1298,1303,1308,1359],{"type":15,"attrs":1232,"content":1233},{"textAlign":53},[1234],{"text":1235,"type":353},"We update this resource regularly. To ensure you are accessing the most up-to-date version, we recommend that you bookmark this page for future reference.",{"type":581,"attrs":1237,"content":1238},{"level":583,"textAlign":53},[1239],{"text":1240,"type":353},"What is the purpose of the guide?",{"type":15,"attrs":1242,"content":1243},{"textAlign":53},[1244],{"text":1245,"type":353},"The purpose of this guide is to help patients and families, providers and leaders work more effectively together to improve patient safety. The guide is an extensive resource that is based on evidence and leading practices.",{"type":581,"attrs":1247,"content":1248},{"level":583,"textAlign":53},[1249],{"text":1250,"type":353},"Who is this guide for?",{"type":15,"attrs":1252,"content":1253},{"textAlign":53},[1254],{"text":1255,"type":353},"This guide is for anyone involved with patient safety and interested in engagement, including:",{"type":381,"content":1257},[1258,1265,1272,1279,1286],{"type":384,"content":1259},[1260],{"type":15,"attrs":1261,"content":1262},{"textAlign":53},[1263],{"text":1264,"type":353},"Patients and families interested in how to partner in their own care to ensure safety",{"type":384,"content":1266},[1267],{"type":15,"attrs":1268,"content":1269},{"textAlign":53},[1270],{"text":1271,"type":353},"Patient partners interested in how to help improve patient safety",{"type":384,"content":1273},[1274],{"type":15,"attrs":1275,"content":1276},{"textAlign":53},[1277],{"text":1278,"type":353},"Providers interested in creating collaborative care relationships with patients and families",{"type":384,"content":1280},[1281],{"type":15,"attrs":1282,"content":1283},{"textAlign":53},[1284],{"text":1285,"type":353},"Managers and leaders responsible for patient engagement, patient safety and/or quality improvement",{"type":384,"content":1287},[1288],{"type":15,"attrs":1289,"content":1290},{"textAlign":53},[1291],{"text":1292,"type":353},"Anyone interested in partnering with patients to develop care programs and systems.",{"type":15,"attrs":1294,"content":1295},{"textAlign":53},[1296],{"text":1297,"type":353},"While the guide focuses primarily on patient safety, many engagement practices apply to other areas, including quality, research and education. The guide is designed to support patient engagement across the healthcare sector.",{"type":581,"attrs":1299,"content":1300},{"level":583,"textAlign":53},[1301],{"text":1302,"type":353},"What is included in the guide?",{"type":15,"attrs":1304,"content":1305},{"textAlign":53},[1306],{"text":1307,"type":353},"In this guide you will find:",{"type":381,"content":1309},[1310,1317,1324,1331,1338,1345,1352],{"type":384,"content":1311},[1312],{"type":15,"attrs":1313,"content":1314},{"textAlign":53},[1315],{"text":1316,"type":353},"Evidence-based guidance",{"type":384,"content":1318},[1319],{"type":15,"attrs":1320,"content":1321},{"textAlign":53},[1322],{"text":1323,"type":353},"Practical patient engagement practices",{"type":384,"content":1325},[1326],{"type":15,"attrs":1327,"content":1328},{"textAlign":53},[1329],{"text":1330,"type":353},"Consolidated information, resources and tools",{"type":384,"content":1332},[1333],{"type":15,"attrs":1334,"content":1335},{"textAlign":53},[1336],{"text":1337,"type":353},"Supporting evidence and examples from across Canada",{"type":384,"content":1339},[1340],{"type":15,"attrs":1341,"content":1342},{"textAlign":53},[1343],{"text":1344,"type":353},"Experiences from patients and families, providers and leaders",{"type":384,"content":1346},[1347],{"type":15,"attrs":1348,"content":1349},{"textAlign":53},[1350],{"text":1351,"type":353},"Probing questions about how to strengthen current approaches",{"type":384,"content":1353},[1354],{"type":15,"attrs":1355,"content":1356},{"textAlign":53},[1357],{"text":1358,"type":353},"Strategies and policies to meet standards and organizational practice requirements.",{"type":15,"attrs":1360,"content":1361},{"textAlign":53},[1362,1366,1368,1370,1374],{"text":1363,"type":353,"marks":1364},"Citation:",[1365],{"type":945},{"type":1367},"hard_break",{"text":1369,"type":353},"Patient Engagement Action Team. 2017.",{"text":1117,"type":353,"marks":1371},[1372],{"type":1373},"italic",{"text":1375,"type":353},". HEC. Last modified December 2019.",{"_uid":1377,"file":1378,"link":1380,"label":1138,"linkType":478,"component":479,"linkLabel":16},"a3f2c980-14c0-4b6c-ad10-c391293bdd68",{"id":1134,"alt":1135,"name":16,"focus":16,"title":1135,"source":16,"filename":1136,"copyright":16,"fieldtype":283,"meta_data":1379,"is_external_url":285},{},{"id":16,"url":16,"linktype":476,"fieldtype":477,"cached_url":16},{"_uid":1382,"title":1383,"component":1384,"description":1385,"partners_list":1392},"e7bfa257-dd22-4b1a-9ebf-bbd8c17ff8dc","Partners","partners-list",{"type":12,"content":1386},[1387],{"type":15,"attrs":1388,"content":1389},{"textAlign":53},[1390],{"text":1391,"type":353},"Because of the key role accreditation plays in establishing patient engagement as a core feature of healthcare, the guide is closely aligned with the standards established by the Health Standards Organization (HSO)/Accreditation Canada. Throughout the guide, the HSO logo indicates the points of alignment.",[1393,1403,1412],{"_uid":1394,"link":1395,"image":1396,"component":1401,"partner_name":1402},"db49a4ff-6287-45da-a291-e7157a3e2bc6",[],{"id":1397,"alt":1398,"name":16,"focus":16,"title":1398,"source":16,"filename":1399,"copyright":16,"fieldtype":283,"meta_data":1400,"is_external_url":285},114299152314143,"Atlantic Collaborative Logo","https://a-ca.storyblok.com/f/850807391887861/c05f0ccb5b/atlantic-collaborative-logo.jpg",{},"partners-item","Atlantic Collaborative",{"_uid":1404,"link":1405,"image":1406,"component":1401,"partner_name":1411},"076872ad-9254-4a8d-b634-7a5b1b7f5e0c",[],{"id":1407,"alt":1408,"name":16,"focus":16,"title":1408,"source":16,"filename":1409,"copyright":16,"fieldtype":283,"meta_data":1410,"is_external_url":285},114299156221729,"Helth Quality Ontario Logo","https://a-ca.storyblok.com/f/850807391887861/8d747eae6e/helth-quality-ontario-logo.jpg",{},"Health Quality Ontario",{"_uid":1413,"link":1414,"image":1415,"component":1401,"partner_name":1420},"9580a49a-02f8-497e-af59-8ac30786c6d2",[],{"id":1416,"alt":1417,"name":16,"focus":16,"title":1417,"source":16,"filename":1418,"copyright":16,"fieldtype":283,"meta_data":1419,"is_external_url":285},114300519825531,"Pfpsc","https://a-ca.storyblok.com/f/850807391887861/87607b8c76/pfpsc.png",{},"Patients for Patient Safety Canada",{"id":1422,"_uid":1423,"content":1424,"component":480},"Glossary","1deae1cc-8408-44e6-9484-be902445a00e",[1425],{"_uid":1426,"content":1427,"component":467},"9bb6f300-25f7-4586-8d21-6b452e878d14",{"type":12,"content":1428},[1429,1434,1444,1453,1462,1471,1480,1489,1498,1521,1526,1553,1562,1571,1580,1589,1598,1605,1629,1645,1654,1663,1672,1695,1704,1713,1722,1730,1764,1777,1786,1843,1852,1861,1870,1877,1890,1903,1912,1921,1945,1958,1967,1972],{"type":581,"attrs":1430,"content":1431},{"level":583,"textAlign":53},[1432],{"text":1433,"type":353},"Glossary of Terms",{"type":15,"attrs":1435,"content":1436},{"textAlign":53},[1437,1439,1442],{"text":1438,"type":353},"This Glossary defines and describes the terms used in the ",{"text":1117,"type":353,"marks":1440},[1441],{"type":945},{"text":1443,"type":353},". When appropriate, use your organization's preferred or commonly used terms.",{"type":15,"attrs":1445,"content":1446},{"textAlign":53},[1447,1451],{"text":1448,"type":353,"marks":1449},"Accreditation: ",[1450],{"type":945},{"text":1452,"type":353},"A self-assessment and external peer assessment process used by health and social service organizations to accurately assess performance levels against established standards, and to implement ways to continuously improve.",{"type":15,"attrs":1454,"content":1455},{"textAlign":53},[1456,1460],{"text":1457,"type":353,"marks":1458},"Culture of safety: ",[1459],{"type":945},{"text":1461,"type":353},"Culture is \"the way we do things around here.\" Culture refers to people's shared values (what is important) and beliefs (what is held to be true), which interact with an organization's structure or system to produce behavioural norms (what people do).",{"type":15,"attrs":1463,"content":1464},{"textAlign":53},[1465,1469],{"text":1466,"type":353,"marks":1467},"Positive safety culture: ",[1468],{"type":945},{"text":1470,"type":353},"Communication is open and honest, there is mutual respect and trust among providers and patients, people are comfortable reporting safety concerns, and there are fair and just processes in place to examine, address, and learn from failures.",{"type":15,"attrs":1472,"content":1473},{"textAlign":53},[1474,1478],{"text":1475,"type":353,"marks":1476},"Disclosure: ",[1477],{"type":945},{"text":1479,"type":353},"A formal process to openly discuss a patient safety incident with the patient, their family, and members of the healthcare organization.",{"type":15,"attrs":1481,"content":1482},{"textAlign":53},[1483,1487],{"text":1484,"type":353,"marks":1485},"Engagement: ",[1486],{"type":945},{"text":1488,"type":353},"An approach to encourage the people most impacted to participate actively in defining their issues of concern, and help decide, plan, deliver, implement, evaluate, and improve initiatives, processes, and/or policies. Ongoing engagement involves developing and sustaining constructive relationships, building strong, active partnerships at various levels across the healthcare system, and holding a meaningful dialogue with partners. Types of engagement include surveys, consultations, and shared decision making, as described in the spectrum of engagement. Effective engagement is goal-focused, decision-oriented and values-based.",{"type":15,"attrs":1490,"content":1491},{"textAlign":53},[1492,1496],{"text":1493,"type":353,"marks":1494},"Patient engagement: ",[1495],{"type":945},{"text":1497,"type":353},"An approach to involve patients, families, and/or patient partners in:",{"type":381,"content":1499},[1500,1507,1514],{"type":384,"content":1501},[1502],{"type":15,"attrs":1503,"content":1504},{"textAlign":53},[1505],{"text":1506,"type":353},"Their own healthcare",{"type":384,"content":1508},[1509],{"type":15,"attrs":1510,"content":1511},{"textAlign":53},[1512],{"text":1513,"type":353},"The design, delivery, evaluation of health services",{"type":384,"content":1515},[1516],{"type":15,"attrs":1517,"content":1518},{"textAlign":53},[1519],{"text":1520,"type":353},"A way that fits their circumstances",{"type":15,"attrs":1522,"content":1523},{"textAlign":53},[1524],{"text":1525,"type":353},"Patients' experiential knowledge is recognized; and power is shared in ongoing, meaningful, constructive relationships at all system levels:",{"type":381,"content":1527},[1528,1539,1546],{"type":384,"content":1529},[1530],{"type":15,"attrs":1531,"content":1532},{"textAlign":53},[1533],{"text":1534,"type":353,"marks":1535},"Direct care",[1536],{"type":1537,"attrs":1538},"textStyle",{"color":16},{"type":384,"content":1540},[1541],{"type":15,"attrs":1542,"content":1543},{"textAlign":53},[1544],{"text":1545,"type":353},"Healthcare organization (service design, governance)",{"type":384,"content":1547},[1548],{"type":15,"attrs":1549,"content":1550},{"textAlign":53},[1551],{"text":1552,"type":353},"Health system (setting priorities and policies)",{"type":15,"attrs":1554,"content":1555},{"textAlign":53},[1556,1560],{"text":1557,"type":353,"marks":1558},"Public engagement: ",[1559],{"type":945},{"text":1561,"type":353},"involving the public/ citizens before or after they access the healthcare system (e.g. make healthy and informed decisions regarding care)",{"type":15,"attrs":1563,"content":1564},{"textAlign":53},[1565,1569],{"text":1566,"type":353,"marks":1567},"Spectrum (continuum, levels) of engagement: ",[1568],{"type":945},{"text":1570,"type":353},"The range of ways patient engagement takes place. It can span from input and consultation to shared leadership, accountability, and decision making.",{"type":15,"attrs":1572,"content":1573},{"textAlign":53},[1574,1578],{"text":1575,"type":353,"marks":1576},"Evaluation: ",[1577],{"type":945},{"text":1579,"type":353},"Collecting, analyzing, and using data and information to understand how a project, program, or policy is progressing and/or what is its impact on individuals, organizations, and/or society. Evaluation often measures success or importance in relation to goals, objectives, and needs.",{"type":15,"attrs":1581,"content":1582},{"textAlign":53},[1583,1587],{"text":1584,"type":353,"marks":1585},"Incident analysis (or root cause analysis): ",[1586],{"type":945},{"text":1588,"type":353},"Structured, rigorous, often legally-protected and confidential process to review a patient safety incident. It identifies what happened, how, why it happened, what can be done to reduce the risk of recurrence and make care safer, and what was learned. It examines the whole system of care to identify the factors that contributed to the patient safety incident.",{"type":15,"attrs":1590,"content":1591},{"textAlign":53},[1592,1596],{"text":1593,"type":353,"marks":1594},"Incident management: ",[1595],{"type":945},{"text":1597,"type":353},"Various actions and processes required immediately and on an ongoing basis following a patient safety incident. It includes immediate response, disclosure, incident analysis, sharing and learning.",{"type":15,"attrs":1599,"content":1600},{"textAlign":53},[1601],{"text":1602,"type":353,"marks":1603},"Patient and family:",[1604],{"type":945},{"type":381,"content":1606},[1607,1618],{"type":384,"content":1608},[1609],{"type":15,"attrs":1610,"content":1611},{"textAlign":53},[1612,1616],{"text":1613,"type":353,"marks":1614},"Patient",[1615],{"type":945},{"text":1617,"type":353},": Person who is receiving, has received, or has requested health services. It refers to all other terms for patient, including client, resident, person, and individual.",{"type":384,"content":1619},[1620],{"type":15,"attrs":1621,"content":1622},{"textAlign":53},[1623,1627],{"text":1624,"type":353,"marks":1625},"Family:",[1626],{"type":945},{"text":1628,"type":353},"Person(s) whom the patient wishes to be involved in their care, and act on their behalf or interests. Family is defined by the patient. This person speaks up on behalf of the patient with the patient's input.",{"type":15,"attrs":1630,"content":1631},{"textAlign":53},[1632,1636,1638,1643],{"text":1633,"type":353,"marks":1634},"Note: ",[1635],{"type":945},{"text":1637,"type":353},"because of the inconsistent terminology some use the term ",{"text":1639,"type":353,"marks":1640},"\"those most impacted",[1641,1642],{"type":945},{"type":1373},{"text":1644,"type":353},"\" instead of patient.",{"type":15,"attrs":1646,"content":1647},{"textAlign":53},[1648,1652],{"text":1649,"type":353,"marks":1650},"Patient partner (or advisor)",[1651],{"type":945},{"text":1653,"type":353},": An individual who experienced care in the healthcare system (as a patient, family member or caregiver) and who, as part of a patient group (e.g., patient/family council), engages in shaping decisions, policies, and/or practices at all system levels.",{"type":15,"attrs":1655,"content":1656},{"textAlign":53},[1657,1661],{"text":1658,"type":353,"marks":1659},"Patient representative: ",[1660],{"type":945},{"text":1662,"type":353},"An employee working in a healthcare setting who helps patients and families with their specific concerns, and answers their questions while in a healthcare facility. This person is the link between patients/ families, and providers/ organization.",{"type":15,"attrs":1664,"content":1665},{"textAlign":53},[1666,1670],{"text":1667,"type":353,"marks":1668},"Person (Patient, family) Centred Care: ",[1669],{"type":945},{"text":1671,"type":353},"An approach to care where patients and healthcare professionals partner to:",{"type":381,"content":1673},[1674,1681,1688],{"type":384,"content":1675},[1676],{"type":15,"attrs":1677,"content":1678},{"textAlign":53},[1679],{"text":1680,"type":353},"Give patients a voice in the design and delivery of the care and services they receive",{"type":384,"content":1682},[1683],{"type":15,"attrs":1684,"content":1685},{"textAlign":53},[1686],{"text":1687,"type":353},"Allow patients to be proactive in their healthcare journey for better health outcome; and",{"type":384,"content":1689},[1690],{"type":15,"attrs":1691,"content":1692},{"textAlign":53},[1693],{"text":1694,"type":353},"Improve the experience of patients",{"type":15,"attrs":1696,"content":1697},{"textAlign":53},[1698,1702],{"text":1699,"type":353,"marks":1700},"People-centred care: ",[1701],{"type":945},{"text":1703,"type":353},"An approach to care that consciously adopts individuals', carers', families' and communities' perspectives as participants in, and beneficiaries of, trusted health systems that are organized around the comprehensive needs of people rather than individual diseases, and respects their preferences. People-centred care is broader than patient and person-centred care, encompassing not only clinical encounters, but also including attention to the health of people in their communities and their crucial role in shaping health policy and health services.",{"type":15,"attrs":1705,"content":1706},{"textAlign":53},[1707,1711],{"text":1708,"type":353,"marks":1709},"Patient empowerment (or activation): ",[1710],{"type":945},{"text":1712,"type":353},"Helping patients gain control over their own lives and increase their capacity to act on issues that they themselves define as important. Aspects of empowerment include self-efficacy, self-awareness, confidence, coping skills, and health literacy.",{"type":15,"attrs":1714,"content":1715},{"textAlign":53},[1716,1720],{"text":1717,"type":353,"marks":1718},"Patient experience: ",[1719],{"type":945},{"text":1721,"type":353},"The sum of all interactions, shaped by an organization's culture, that influence patient perceptions, across the continuum of care.",{"type":15,"attrs":1723,"content":1724},{"textAlign":53},[1725,1728],{"text":78,"type":353,"marks":1726},[1727],{"type":945},{"text":1729,"type":353},": The pursuit of the reduction and mitigation of unsafe acts within the health care system, as well as the use of best practices shown to lead to optimal patient outcomes. Patient safety is one of the dimensions of quality.",{"type":381,"content":1731},[1732,1743,1750,1757],{"type":384,"content":1733},[1734],{"type":15,"attrs":1735,"content":1736},{"textAlign":53},[1737,1741],{"text":1738,"type":353,"marks":1739},"Patient safety incident: ",[1740],{"type":945},{"text":1742,"type":353},"An event or circumstance which could have resulted, or did result, in unnecessary harm to a patient. It includes:",{"type":384,"content":1744},[1745],{"type":15,"attrs":1746,"content":1747},{"textAlign":53},[1748],{"text":1749,"type":353},"Near miss: A patient safety incident that did not reach the patient. Replaces \"close call.\"",{"type":384,"content":1751},[1752],{"type":15,"attrs":1753,"content":1754},{"textAlign":53},[1755],{"text":1756,"type":353},"No harm incident: A patient safety incident that reached a patient, but no discernible harm resulted.",{"type":384,"content":1758},[1759],{"type":15,"attrs":1760,"content":1761},{"textAlign":53},[1762],{"text":1763,"type":353},"Harmful incident: A patient safety incident that resulted in harm to the patient. Other terms sometimes still used to describe a harmful incident are: adverse event or critical incident.",{"type":381,"content":1765},[1766],{"type":384,"content":1767},[1768],{"type":15,"attrs":1769,"content":1770},{"textAlign":53},[1771,1775],{"text":1772,"type":353,"marks":1773},"Patient safety science: ",[1774],{"type":945},{"text":1776,"type":353},"Methods to acquire and apply safety knowledge to create highly reliable systems that approach \"fail-safe\" conditions (i.e., those in which the operator cannot perform the function improperly). Past effort has been directed toward developing defences, which are barriers that prevent an unsafe act from resulting in harm. Over the years, healthcare has developed many of these barriers, and usually several must be breached for patient harm to occur",{"type":15,"attrs":1778,"content":1779},{"textAlign":53},[1780,1784],{"text":1781,"type":353,"marks":1782},"Measurement: ",[1783],{"type":945},{"text":1785,"type":353},"A process essential to monitoring success. It indicates what's working and what's not, and can provide evidence for others to improve the quality of patient safety.",{"type":381,"content":1787},[1788,1799,1810,1821,1832],{"type":384,"content":1789},[1790],{"type":15,"attrs":1791,"content":1792},{"textAlign":53},[1793,1797],{"text":1794,"type":353,"marks":1795},"Measures(metrics): ",[1796],{"type":945},{"text":1798,"type":353},"Standard for determining an organization or initiative's activities and performance.",{"type":384,"content":1800},[1801],{"type":15,"attrs":1802,"content":1803},{"textAlign":53},[1804,1808],{"text":1805,"type":353,"marks":1806},"Performance measures: ",[1807],{"type":945},{"text":1809,"type":353},"Monitors, evaluates, and communicates the extent to which various activities of the organization or the healthcare system meet their key objectives.",{"type":384,"content":1811},[1812],{"type":15,"attrs":1813,"content":1814},{"textAlign":53},[1815,1819],{"text":1816,"type":353,"marks":1817},"Process measures:",[1818],{"type":945},{"text":1820,"type":353}," Assesses what is being done and how (e.g., engagement activities, strategies or methods which directly affect the outcome), what is working well, and what needs to be changed or improved (e.g., the delivery of timely prophylactic antibiotics to reduce surgical site infection).",{"type":384,"content":1822},[1823],{"type":15,"attrs":1824,"content":1825},{"textAlign":53},[1826,1830],{"text":1827,"type":353,"marks":1828},"Outcome measures: ",[1829],{"type":945},{"text":1831,"type":353},"Determines what effects the engagement had, what it did or did not accomplish, and what success looks like (e.g., to reduce falls, teams should measure the number of falls).",{"type":384,"content":1833},[1834],{"type":15,"attrs":1835,"content":1836},{"textAlign":53},[1837,1841],{"text":1838,"type":353,"marks":1839},"Balancing measures: ",[1840],{"type":945},{"text":1842,"type":353},"Determines if improvements in one part of the system were made at the expense of other processes in other parts of the system (e.g., in a project to reduce the average length of stay for a group of patients, the team should also monitor the percent of readmissions within 30 days for the same group).",{"type":15,"attrs":1844,"content":1845},{"textAlign":53},[1846,1850],{"text":1847,"type":353,"marks":1848},"Providers (or clinicians): ",[1849],{"type":945},{"text":1851,"type":353},"Includes physicians, nurses, and allied health care professionals who directly provide healthcare services to patients. The term does not include the family members providing care (family caregivers or care partners).",{"type":15,"attrs":1853,"content":1854},{"textAlign":53},[1855,1859],{"text":1856,"type":353,"marks":1857},"Quality of care: ",[1858],{"type":945},{"text":1860,"type":353},"The degree to which healthcare services produce the desired health outcomes and measure up to current evidence and knowledge. The attributes most often used to describe quality care are safe, patient-centred, accessible, appropriate, effective, efficient, and equitable. Each province or organization may have their own quality frameworks.",{"type":15,"attrs":1862,"content":1863},{"textAlign":53},[1864,1868],{"text":1865,"type":353,"marks":1866},"Quality Improvement: ",[1867],{"type":945},{"text":1869,"type":353},"A systematic approach to making changes that lead to better patient outcomes and stronger health system performance. It involves applying quality improvement science, which provides a robust structure, tools, and processes to assess and accelerate efforts for testing, implementing, and spreading good practices.",{"type":15,"attrs":1871,"content":1872},{"textAlign":53},[1873],{"text":1874,"type":353,"marks":1875},"Information",[1876],{"type":945},{"type":381,"content":1878},[1879],{"type":384,"content":1880},[1881],{"type":15,"attrs":1882,"content":1883},{"textAlign":53},[1884,1888],{"text":1885,"type":353,"marks":1886},"Qualitative information",[1887],{"type":945},{"text":1889,"type":353},": Descriptive information, such as patient stories, notes from interviews or focus group discussions, and observation notes. Qualitative information can be systematically analyzed to identify issues of interest.",{"type":381,"content":1891},[1892],{"type":384,"content":1893},[1894],{"type":15,"attrs":1895,"content":1896},{"textAlign":53},[1897,1901],{"text":1898,"type":353,"marks":1899},"Quantitative information",[1900],{"type":945},{"text":1902,"type":353},": Information that measures characteristics using a numeric value (e.g., gender, income, marital status, etc.). The numeric values can be statistically analyzed to identify issues of interest.",{"type":15,"attrs":1904,"content":1905},{"textAlign":53},[1906,1910],{"text":1907,"type":353,"marks":1908},"Stakeholder: ",[1909],{"type":945},{"text":1911,"type":353},"A person who has a vested interest in engagement outcomes and who could be affected by any decisions taken or changes made. Stakeholders could include: patients, families, caregivers, providers, administrative staff, suppliers, organizational partners, the community, the public and others.",{"type":15,"attrs":1913,"content":1914},{"textAlign":53},[1915,1919],{"text":1916,"type":353,"marks":1917},"System levels: ",[1918],{"type":945},{"text":1920,"type":353},"The healthcare system is comprised of many sub-systems operating at different levels (e.g., outside of the organization, within the organization and/or program level, at point of care) each with specific goals, resources (e.g., human, financial, equipment), and formal or informal processes.",{"type":381,"content":1922},[1923,1934],{"type":384,"content":1924},[1925],{"type":15,"attrs":1926,"content":1927},{"textAlign":53},[1928,1932],{"text":1929,"type":353,"marks":1930},"Point of care: ",[1931],{"type":945},{"text":1933,"type":353},"direct care (patient and family receiving care and providers and others who deliver care and services)",{"type":384,"content":1935},[1936],{"type":15,"attrs":1937,"content":1938},{"textAlign":53},[1939,1943],{"text":1940,"type":353,"marks":1941},"Organization: ",[1942],{"type":945},{"text":1944,"type":353},"program/ unit/service and facility/organization/ health region (service design and delivery, strategy, system planning, organizational design, governance)",{"type":381,"content":1946},[1947],{"type":384,"content":1948},[1949],{"type":15,"attrs":1950,"content":1951},{"textAlign":53},[1952,1956],{"text":1953,"type":353,"marks":1954},"System: ",[1955],{"type":945},{"text":1957,"type":353},"the sum of all the organizations, institutions, and resources that deliver health care services to meet the health needs of a target population (policy, planning, resourcing, research, education, accreditation)",{"type":15,"attrs":1959,"content":1960},{"textAlign":53},[1961,1965],{"text":1962,"type":353,"marks":1963},"Validated tool/survey/questionnaire: ",[1964],{"type":945},{"text":1966,"type":353},"A measurement tool that has been tested for reliability (produces consistent results) and validity (produces true results).",{"type":581,"attrs":1968,"content":1969},{"level":583,"textAlign":53},[1970],{"text":1971,"type":353},"References",{"type":381,"content":1973},[1974,1995,2002,2017,2032,2044,2051,2066,2080,2087],{"type":384,"content":1975},[1976],{"type":15,"attrs":1977,"content":1978},{"textAlign":53},[1979,1981,1993],{"text":1980,"type":353},"Healthcare Excellence Canada. ",{"text":1982,"type":353,"marks":1983},"Patient Safety and Incident Management Toolkit",[1984],{"type":368,"attrs":1985},{"href":1986,"uuid":1987,"anchor":53,"custom":1988,"target":616,"linktype":476,"story":1989},"/resources/patient-safety-and-incident-management-toolkit","a435d8be-066f-4225-b67f-87e078ea10e8",{},{"name":1982,"id":1990,"uuid":1987,"slug":1991,"url":1992,"full_slug":1992,"_stopResolving":291},113880277560800,"patient-safety-and-incident-management-toolkit","resources/patient-safety-and-incident-management-toolkit",{"text":1994,"type":353},". Glossary. 2015.",{"type":384,"content":1996},[1997],{"type":15,"attrs":1998,"content":1999},{"textAlign":53},[2000],{"text":2001,"type":353},"Carman KL, Dardess P, Maurer M, Sofaer S, Adams K, Bechtel C, Sweeney J. Patient and family engagement: a framework for understanding the elements and developing interventions and policies. Health Aff (Millwood). 2013 Feb;32(2):223-31",{"type":384,"content":2003},[2004],{"type":15,"attrs":2005,"content":2006},{"textAlign":53},[2007,2009,2015],{"text":2008,"type":353},"Charles Vincent, René Amalberti. Safer Healthcare. ",{"text":2010,"type":353,"marks":2011},"Strategies for the Real World",[2012],{"type":368,"attrs":2013},{"href":2014,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://link.springer.com/book/10.1007/978-3-319-25559-0",{"text":2016,"type":353},". Springer, Cham. 2016.",{"type":384,"content":2018},[2019],{"type":15,"attrs":2020,"content":2021},{"textAlign":53},[2022,2024,2030],{"text":2023,"type":353},"Emanuel LL, Taylor L, Hain A, Combes JR, Hatlie MJ, Karsh B, Lau DT, Shalowitz J, Shaw T, Walton M, eds. ",{"text":2025,"type":353,"marks":2026},"The Patient Safety Education Program – Canada (PSEP – Canada) Curriculum",[2027],{"type":368,"attrs":2028},{"href":2029,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"https://era.library.ualberta.ca/items/1f8210e1-d99b-47a2-ada3-4df6e8e4c4eb",{"text":2031,"type":353},". © PSEP – Canada, 2016.",{"type":384,"content":2033},[2034],{"type":15,"attrs":2035,"content":2036},{"textAlign":53},[2037,2039],{"text":2038,"type":353},"European Patients Forum. Patient Empowerment: ",{"text":2040,"type":353,"marks":2041},"https://www.eu-patient.eu/policy/Policy/patient-empowerment/",[2042],{"type":368,"attrs":2043},{"href":2040,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},{"type":384,"content":2045},[2046],{"type":15,"attrs":2047,"content":2048},{"textAlign":53},[2049],{"text":2050,"type":353},"Health Quality Council of Alberta. The Alberta Quality Matrix for Health.",{"type":384,"content":2052},[2053],{"type":15,"attrs":2054,"content":2055},{"textAlign":53},[2056,2058,2064],{"text":2057,"type":353},"Health Quality Ontario. ",{"text":2059,"type":353,"marks":2060},"Quality Matters: Realizing Excellent Care for All",[2061],{"type":368,"attrs":2062},{"href":2063,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"http://www.hqontario.ca/Portals/0/documents/health-quality/realizing-excellent-care-for-all-en.pdf",{"text":2065,"type":353},". 2015.",{"type":384,"content":2067},[2068],{"type":15,"attrs":2069,"content":2070},{"textAlign":53},[2071,2073,2079],{"text":2072,"type":353},"Institute for Patient- and Family-Centered Care. ",{"text":2074,"type":353,"marks":2075},"What is patient and family centred care",[2076],{"type":368,"attrs":2077},{"href":2078,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},"http://www.ipfcc.org/about/pfcc.html",{"text":374,"type":353},{"type":384,"content":2081},[2082],{"type":15,"attrs":2083,"content":2084},{"textAlign":53},[2085],{"text":2086,"type":353},"The Beryl Institute. Defining Patient Experience.",{"type":384,"content":2088},[2089],{"type":15,"attrs":2090,"content":2091},{"textAlign":53},[2092,2094,2098,2100,2105],{"text":2093,"type":353},"World Health Organization Secretariat. ",{"text":2095,"type":353,"marks":2096},"Framework on Integrated, People-Centred Health Services",[2097],{"type":1373},{"text":2099,"type":353},". World Health Organization; 2016. ",{"text":2101,"type":353,"marks":2102},"https://apps.who.int/gb/ebwha/pdf_files/WHA69/A69_39-en.pdf?ua=1&ua=1",[2103],{"type":368,"attrs":2104},{"href":2101,"uuid":53,"anchor":53,"custom":53,"target":371,"linktype":372},{"text":374,"type":353},[129,122,150],[185,192,200],"engaging-patients-in-patient-safety-a-canadian-guide","resources/engaging-patients-in-patient-safety-a-canadian-guide",-16870,[],{"parent_slug":490,"umbraco_path":2113,"umbraco_uuid":2114},"/HealthcareExcellenceCanada/Resources/EngagingPatientsInPatientSafetyACanadianGuide","c7c8cec5-d126-4a71-bf4b-03ad6b358cbf","0e6ed5c9-e317-4daf-b78f-843de98aa9f1","2025-11-18T19:04:41.279Z",[],[2119],{"path":2120,"name":2121,"lang":305,"published":291},"ressources/engager-les-patients-dans-la-securite-des-patients-un-guide-canadien","Engager les patients dans la sécurité des patients – un guide canadien",{"name":2123,"created_at":2124,"published_at":2125,"updated_at":2126,"id":2127,"uuid":2128,"content":2129,"slug":2353,"full_slug":2354,"sort_by_date":53,"position":2355,"tag_list":2356,"is_startpage":285,"parent_id":488,"meta_data":2357,"group_id":2360,"first_published_at":2361,"release_id":53,"lang":299,"path":53,"alternates":2362,"default_full_slug":2354,"translated_slugs":2363},"Resources on the Appropriate Use of Antipsychotics for People Living with Dementia","2025-11-18T19:04:42.882Z","2026-02-22T16:24:33.527Z","2026-02-22T16:24:33.556Z",113881427558191,"651e356b-4bd7-4a78-b4c6-50b84b0c9185",{"Seo":2130,"new":285,"seo":2134,"_uid":2136,"hero":2137,"type":174,"topics":2147,"Noindex":285,"content":2148,"audience":2351,"duration":16,"regional":2352,"component":483},[2131],{"_uid":2132,"Noindex":285,"component":2133},"63f97398-aae4-4375-b066-887938daf95b","Seo settings",{"title":2123,"plugin":328,"description":2135},"Everyone involved in dementia care can learn about more effective ways to address responsive behaviours from these tailored resources.","ed4fd700-33d0-4cce-a3bf-771ef82f6a88",[2138],{"_uid":2139,"file":2140,"image":2141,"title":2123,"format":16,"component":338,"description":2135,"key_learning":16,"prerequisite":16},"4c1b1ae6-c7c8-44d4-9870-90560a09f2c8",[],{"id":2142,"alt":2143,"name":16,"focus":16,"title":2144,"source":16,"filename":2145,"copyright":16,"fieldtype":283,"meta_data":2146,"is_external_url":285},114297299529027,"Illustration of two caregivers smiling, supporting, and showing a tablet to an elderly man seated in a wheelchair.","CARE+ SCAU Card 540X360","https://a-ca.storyblok.com/f/850807391887861/c1d3815a10/care-scau-card-540x360.png",{"alt":2143,"title":2144,"source":16,"copyright":16},[69,106,76],[2149,2170,2204,2330],{"id":16,"_uid":2150,"content":2151,"component":480},"e246ac84-c4b9-4ef7-b093-95626af1116e",[2152,2161],{"_uid":2153,"content":2154,"component":467},"3bb0ad9e-0720-4269-80c5-3285240749b5",{"type":12,"content":2155},[2156],{"type":15,"attrs":2157,"content":2158},{"textAlign":53},[2159],{"text":2160,"type":353},"With support from expert advisors, Healthcare Excellence Canada has created these simple tools designed to help long-term care staff and essential care partners provide the best support for people living with dementia. 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Unfortunately, events that harm patients do occur while care is being provided, or as a result of that care. Many of these events that cause harm are preventable using current knowledge and practices. ",{"_uid":3805,"content":3806,"component":467},"2eb20031-409c-44fe-9f28-f6d726605782",{"type":12,"content":3807},[3808,3813,3822,3832,3878,3900,3908,3917],{"type":15,"attrs":3809,"content":3810},{"textAlign":53},[3811],{"text":3812,"type":353},"An action team from the National Patient Safety Consortium developed a list of the top 15 never events for hospital care in Canada. The report focuses on events that can occur to a patient while in a healthcare facility (where care providers have a high amount of control over care).",{"type":581,"attrs":3814,"content":3816},{"level":583,"textAlign":3815},"left",[3817],{"text":3818,"type":353,"marks":3819},"Strategies to identify and reduce never events",[3820],{"type":1537,"attrs":3821},{"color":16},{"type":15,"attrs":3823,"content":3824},{"textAlign":3815},[3825,3830],{"text":3826,"type":353,"marks":3827},"This work aims to provide some areas and targets for continually improving patient safety. We believe various strategies can be effective in identifying and reducing never events, including:",[3828],{"type":1537,"attrs":3829},{"color":16},{"text":3831,"type":353}," ",{"type":381,"content":3833},[3834,3845,3856,3867],{"type":384,"content":3835},[3836],{"type":15,"attrs":3837,"content":3838},{"textAlign":53},[3839,3844],{"text":3840,"type":353,"marks":3841},"cultural changes",[3842],{"type":1537,"attrs":3843},{"color":16},{"text":3831,"type":353},{"type":384,"content":3846},[3847],{"type":15,"attrs":3848,"content":3849},{"textAlign":53},[3850,3855],{"text":3851,"type":353,"marks":3852},"reporting and learning systems",[3853],{"type":1537,"attrs":3854},{"color":16},{"text":3831,"type":353},{"type":384,"content":3857},[3858],{"type":15,"attrs":3859,"content":3860},{"textAlign":53},[3861,3866],{"text":3862,"type":353,"marks":3863},"identification of opportunities for 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patient safety incidents and minimize harm when incidents do occur.",[3897],{"type":1537,"attrs":3898},{"color":16},{"text":3831,"type":353},{"type":581,"attrs":3901,"content":3902},{"level":583,"textAlign":3815},[3903],{"text":3904,"type":353,"marks":3905},"Never events action team",[3906],{"type":1537,"attrs":3907},{"color":16},{"type":15,"attrs":3909,"content":3910},{"textAlign":3815},[3911,3916],{"text":3912,"type":353,"marks":3913},"The never events action team included the following experts and patient representatives:",[3914],{"type":1537,"attrs":3915},{"color":16},{"text":3831,"type":353},{"type":381,"content":3918},[3919,3930,3945,3956,3971,3985,3996,4011,4022],{"type":384,"content":3920},[3921],{"type":15,"attrs":3922,"content":3923},{"textAlign":53},[3924,3929],{"text":3925,"type":353,"marks":3926},"Atlantic Health Quality and Patient Safety 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