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For the context of this report, we are referring to staffing agencies that are independent, for-profit companies that provide healthcare workers on a contract basis. Staffing agencies are often used by organizations when they face staffing shortages that can’t be filled by casual workers, part-time staff or overtime. One of the main reasons for using them is to ensure there are enough staff members to keep healthcare services running smoothly.","text",{"type":15,"attrs":315,"content":316},{"textAlign":53},[317],{"text":318,"type":313},"In recent years, the use of agency staff has increased due to several factors. Ongoing staff shortages within the health system worsened during the COVID-19 pandemic. Working for a staffing agency can offer health providers higher wages, more flexibility, control over their schedule and opportunities to travel. The temporary nature of these jobs may help workers avoid chronic workplace stresses. 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The guidance in this report is designed to support health leaders in developing policies and regulations to further the delivery of appropriate and safe virtual care.",[143,122,136,129,150],[185,192,200],"supporting-health-leaders-to-further-the-delivery-of-appropriate-and-safe-virtual-care","resources/supporting-health-leaders-to-further-the-delivery-of-appropriate-and-safe-virtual-care",-13670,[],{"parent_slug":501,"umbraco_path":636,"umbraco_uuid":637},"/HealthcareExcellenceCanada/Resources/SupportingHealthLeadersToFurtherTheDeliveryOfAppropriateAndSafeVirtualCare","06b57d5c-a173-421c-8cfa-164d7f2dd417","a47bd3a6-f545-4102-baaf-bc1a859cfc70","2025-11-18T18:59:53.038Z",[],[642],{"path":643,"name":644,"lang":531,"published":502},"ressources/aider-les-leaders-en-sante-a-faire-avancer-la-prestation-de-soins-virtuels-appropries-et-surs","Aider les leaders en santé à faire avancer la prestation de soins virtuels appropriés et sûrs",{"name":646,"created_at":647,"published_at":648,"updated_at":649,"id":650,"uuid":508,"content":651,"slug":769,"full_slug":770,"sort_by_date":53,"position":771,"tag_list":772,"is_startpage":277,"parent_id":519,"meta_data":773,"group_id":776,"first_published_at":777,"release_id":53,"lang":525,"path":53,"alternates":778,"default_full_slug":770,"translated_slugs":779},"Long-Term Care Policy Lab","2025-11-18T19:04:36.246Z","2026-02-26T12:42:06.079Z","2026-02-26T12:42:06.112Z",113881400381222,{"new":277,"seo":652,"_uid":655,"hero":656,"type":174,"topics":664,"Noindex":277,"content":665,"audience":767,"duration":16,"regional":768,"component":514},{"title":653,"plugin":279,"description":654},"Long-term Care Policy Lab","This policy lab outlines the ways Healthcare Excellence Canada is committed to improving the quality and safety of person-centered care for older adults with health and social needs.","a2ac2a39-bb00-4a9b-af55-50454ff7b649",[657],{"_uid":658,"file":659,"image":660,"title":646,"format":16,"component":298,"description":654,"key_learning":16,"prerequisite":16},"30f107d5-4cd1-44c2-8ad9-d9b94a5005dd",[],{"id":661,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":662,"copyright":16,"fieldtype":292,"meta_data":663,"is_external_url":277},139012173669762,"https://a-ca.storyblok.com/f/850807391887861/1543x1040/cfa6aebb00/shapes-4.webp",{},[106,69,32,46,39],[666],{"_uid":667,"content":668,"component":490},"4c854251-0469-42cf-b35b-1e291e796a03",[669,736,745,759],{"_uid":670,"content":671,"component":480},"2ccce060-bbe9-482d-a9df-fefdf558aba9",{"type":12,"content":672},[673,678,683,688,693,716,721,726,731],{"type":15,"attrs":674,"content":675},{"textAlign":53},[676],{"text":677,"type":313},"The COVID-19 pandemic has highlighted the ways people living in long-term care (LTC) are vulnerable, and where care can be improved. As a result, many provinces and territories have been taking action to review their policies, processes and practices.",{"type":15,"attrs":679,"content":680},{"textAlign":53},[681],{"text":682,"type":313},"To support the development and implementation of effective policies in the LTC sector, Healthcare Excellence Canada (HEC) hosted a policy lab series in late 2022 and early 2023. The series brought together 23 stakeholders over two sessions ranging from patients and caregivers to health system leaders, to data specialists, to government policymakers.",{"type":15,"attrs":684,"content":685},{"textAlign":53},[686],{"text":687,"type":313},"Through facilitated discussions, participants explored this question: What principles and/or processes are necessary to support co-design and collaboration among those designing LTC policies and directives (including long-term care acts, legislation and inspection programs), those responsible for translating and implementing LTC policy/directives and legislative requirements, and those providing, participating in, and experiencing care in LTC settings?",{"type":15,"attrs":689,"content":690},{"textAlign":53},[691],{"text":692,"type":313},"The overall objectives for the policy lab series were the following:",{"type":446,"content":694},[695,702,709],{"type":342,"content":696},[697],{"type":15,"attrs":698,"content":699},{"textAlign":53},[700],{"text":701,"type":313},"understand the experiences of the various user groups in LTC including residents, families and caregivers; care managers; direct care staff; and policy-makers.",{"type":342,"content":703},[704],{"type":15,"attrs":705,"content":706},{"textAlign":53},[707],{"text":708,"type":313},"explore the needs of these different groups when it comes to the development, implementation and evaluation of policies in LTC settings; and",{"type":342,"content":710},[711],{"type":15,"attrs":712,"content":713},{"textAlign":53},[714],{"text":715,"type":313},"design policy processes/approaches that enable co-design of policy/standards for LTC, that support resident-centred approaches to care.",{"type":15,"attrs":717,"content":718},{"textAlign":53},[719],{"text":720,"type":313},"Two key knowledge products resulted from the policy lab process and are shared to support improvements to long-term care:",{"type":325,"attrs":722,"content":723},{"level":327,"textAlign":53},[724],{"text":725,"type":313},"Ideal policy making process",{"type":15,"attrs":727,"content":728},{"textAlign":53},[729],{"text":730,"type":313},"Through the course of their discussions, policy lab participants developed guidelines/recommendations for how to develop LTC policies that reflect the perspectives of those who provide and who experience care. These guidelines can be used to enable co-design of resident-centred policy in various contexts or jurisdictions.",{"type":15,"attrs":732,"content":733},{"textAlign":53},[734],{"text":735,"type":313},"The table below displays the ‘ideal’ policy making process which was articulated by the policy lab participants.",{"_uid":737,"file":738,"link":743,"label":744,"linkType":488,"component":489,"linkLabel":16},"8934c121-2d31-46ef-ac3b-d418d845d065",{"id":739,"alt":740,"name":16,"focus":16,"title":740,"source":16,"filename":741,"copyright":16,"fieldtype":292,"meta_data":742,"is_external_url":277},114290890065699,"Process Map Policy EN","https://a-ca.storyblok.com/f/850807391887861/e8fedddf04/process-map-policy-en.pdf",{"alt":740,"title":740,"source":16,"copyright":16},{"id":16,"url":16,"linktype":486,"fieldtype":487,"cached_url":16},"Process Map",{"_uid":746,"content":747,"component":480},"922c6a05-8383-4d1e-bf8d-5a27421164e5",{"type":12,"content":748},[749,754],{"type":325,"attrs":750,"content":751},{"level":327,"textAlign":53},[752],{"text":753,"type":313},"Legislative table",{"type":15,"attrs":755,"content":756},{"textAlign":53},[757],{"text":758,"type":313},"As the need for reform in LTC policies and practices becomes increasingly apparent, navigating the complexities of policy development and implementation remains a challenge. Our legislative table simplifies this process by enabling you to quickly identify policy authors and their most recent amendments. We recognize the importance of including the perspectives of both care providers and recipients to ensure resident-centered care. With the legislative table, you can gain a deeper understanding of LTC policies, fostering informed decision-making and advocacy for positive change.",{"_uid":760,"file":761,"link":766,"label":753,"linkType":488,"component":489,"linkLabel":16},"d9e60451-ea76-43ea-9f9e-328e1d7f9828",{"id":762,"alt":763,"name":16,"focus":16,"title":763,"source":16,"filename":764,"copyright":16,"fieldtype":292,"meta_data":765,"is_external_url":277},114290886010657,"Legislative Table EN","https://a-ca.storyblok.com/f/850807391887861/168947ce8d/legislative-table-en.pdf",{"alt":763,"title":763,"source":16,"copyright":16},{"id":16,"url":16,"linktype":486,"fieldtype":487,"cached_url":16},[143,136,150],[185,192,200],"long-term-care-policy-lab","resources/long-term-care-policy-lab",-16750,[],{"parent_slug":501,"umbraco_path":774,"umbraco_uuid":775},"/HealthcareExcellenceCanada/Resources/LongTermCarePolicyLab","c18db410-1153-4241-b45a-cb676bdae632","e787e226-1c7d-47f0-a608-b47c80e594ee","2025-11-18T19:04:36.318Z",[],[780],{"path":781,"name":782,"lang":531,"published":502},"ressources/resultats-du-laboratoire-des-politiques-en-soins-de-longue-duree-sld","Résultats du Laboratoire des politiques en soins de longue durée (SLD)",{"name":784,"created_at":785,"published_at":786,"updated_at":787,"id":788,"uuid":509,"content":789,"slug":867,"full_slug":868,"sort_by_date":53,"position":869,"tag_list":870,"is_startpage":277,"parent_id":519,"meta_data":871,"group_id":874,"first_published_at":875,"release_id":53,"lang":525,"path":53,"alternates":876,"default_full_slug":868,"translated_slugs":877},"Catalyzing Policy Change","2025-11-18T19:00:48.849Z","2025-12-16T19:59:01.637Z","2025-12-16T19:59:01.656Z",113880468966929,{"new":277,"seo":790,"_uid":792,"hero":793,"type":174,"topics":800,"content":801,"audience":865,"duration":16,"regional":866,"component":514},{"title":784,"plugin":279,"description":791},"HEC is committed to a future where everyone in Canada has safe and high-quality healthcare by developing system-wide improvement strategies.","ad1dedbd-c594-4203-834f-a2529219ba13",[794],{"_uid":795,"file":796,"image":797,"title":784,"format":16,"component":298,"description":791,"key_learning":16,"prerequisite":16},"ed302541-957d-4d44-8f9b-c87189e8c3b7",[],{"id":798,"filename":799,"fieldtype":292},108534901744414,"https://a-ca.storyblok.com/f/850807391887861/670x450/0df79330c2/header-2-visual.png",[76,39],[802,856],{"_uid":803,"content":804,"component":490},"e9c8e109-28fc-4f32-bdfc-a77c74025ec1",[805,824,833,847],{"_uid":806,"content":807,"component":480},"8131480a-cd80-4cfe-8658-eae42b3a58a0",{"type":12,"content":808},[809,814,819],{"type":15,"attrs":810,"content":811},{"textAlign":53},[812],{"text":813,"type":313},"We work with people across the country to develop policy innovations that build capabilities and enable excellence in healthcare. Areas of policy interest include care for older adults with health and social needs, virtual care and care closer to home with safe transitions, and pandemic recovery and resilience.",{"type":325,"attrs":815,"content":816},{"level":327,"textAlign":53},[817],{"text":818,"type":313},"Status of Patient Safety Incident Legislation and Best Practices Across Canada: Legislative Scan",{"type":15,"attrs":820,"content":821},{"textAlign":53},[822],{"text":823,"type":313},"This document provides a summary of the status of patient safety and quality legislation in four areas: mandatory reporting, mandatory disclosure, apology protection and quality assurance in federal, provincial and territorial jurisdictions across Canada, and identifies key provisions in legislation across Canada that capture significant policy directions in their patient safety incident legislation.",{"_uid":825,"file":826,"link":831,"label":832,"linkType":488,"component":489,"linkLabel":16},"5349b046-bb4b-4703-8f4a-8a5a9b99a977",{"id":827,"alt":828,"name":16,"focus":16,"title":828,"source":16,"filename":829,"copyright":16,"fieldtype":292,"meta_data":830,"is_external_url":277},114293993421309,"FPT Patientsafetylegislation Summaryreport EN","https://a-ca.storyblok.com/f/850807391887861/7da2ee9c14/fpt-patientsafetylegislation-summaryreport-en.pdf",{},{"id":16,"url":16,"linktype":486,"fieldtype":487,"cached_url":16},"Download the summary report",{"_uid":834,"content":835,"component":480},"408d924b-f31c-42a3-a28f-b0456ddceaaf",{"type":12,"content":836},[837,842],{"type":325,"attrs":838,"content":839},{"level":327,"textAlign":53},[840],{"text":841,"type":313},"Implementing Artificial Intelligence in Canadian Healthcare: A Kit for Getting Started",{"type":15,"attrs":843,"content":844},{"textAlign":53},[845],{"text":846,"type":313},"Adoption of artificial intelligence (AI) in the Canadian health sector has lagged behind other countries and sectors, despite Canada’s position as a world leader in AI technology development. To help speed up AI adoption, we partnered with an advisory committee of experts to develop strategies and identify four high-level guiding principles to support health leaders in implementing AI in the health sector and improving care.",{"_uid":848,"file":849,"link":854,"label":855,"linkType":488,"component":489,"linkLabel":16},"ed0af347-7edc-4d67-ba3f-435d16eed22a",{"id":850,"alt":851,"name":16,"focus":16,"title":851,"source":16,"filename":852,"copyright":16,"fieldtype":292,"meta_data":853,"is_external_url":277},114293989763580,"20211208 Aireport EN","https://a-ca.storyblok.com/f/850807391887861/aaa3e7c943/20211208-aireport-en.pdf",{},{"id":16,"url":16,"linktype":486,"fieldtype":487,"cached_url":16},"Download the full report",{"id":16,"cta":857,"_uid":861,"items":862,"title":864,"component":511},[858],{"_uid":859,"link":860,"label":503,"component":504},"2ce4a061-18d4-4d2d-bb30-08b2df5ff302",{"id":496,"url":16,"linktype":486,"fieldtype":487,"cached_url":497},"7f3522a1-a08f-46fa-8ff0-d7c1a60d9cdd",[508,863,507],"4add659a-5505-45e1-9d22-78b61680f0f9","Related Resources",[143,150,136],[185,192,200],"catalyzing-policy-change","resources/catalyzing-policy-change",-14810,[],{"parent_slug":501,"umbraco_path":872,"umbraco_uuid":873},"/HealthcareExcellenceCanada/Resources/CatalyzingPolicyChange","85ae531a-f73c-473c-ab8d-03ad45a6c432","e7cb08f5-3f63-4fe7-8400-b4e0d49f3856","2025-11-18T19:00:48.923Z",[],[878],{"path":879,"name":880,"lang":531,"published":502},"ressources/catalyser-les-changements-politiques","Catalyser les changements politiques",[],[],1776087490321]