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the Public Ready to Engage in Making Care Safer: Lessons from the Anti-Smoking Movement","2025-11-26T21:19:23.848Z","2026-02-25T19:12:23.789Z","2026-02-25T19:12:23.821Z",116745682419880,{"new":290,"seo":490,"_uid":493,"hero":494,"type":165,"topics":504,"Noindex":290,"content":505,"audience":696,"duration":697,"regional":698,"component":699},{"title":491,"plugin":279,"description":492},"Getting the Public Ready to Engage in Making Care Safer","Designed by patient and family champions, this interactive webinar and presentation was offered by Patients for Patient Safety Canada in April 2017.","fad89c24-c742-4609-9b4c-675bc0471b57",[495],{"_uid":496,"file":497,"image":498,"title":484,"format":16,"component":503,"description":492,"key_learning":16,"prerequisite":16},"3b3670ff-499f-4b4c-9792-15a87523c8fc",[],{"id":499,"alt":500,"name":16,"focus":16,"title":500,"source":16,"filename":501,"copyright":16,"fieldtype":288,"meta_data":502,"is_external_url":290},114300140949532,"PFPSC Logo Web Banner","https://a-ca.storyblok.com/f/850807391887861/43f7ecb17c/pfpsc-logo-web-banner.jpg",{},"hero-resource",[76,46,32,84],[506,523,542,593],{"id":16,"_uid":507,"items":508,"component":522},"bca2e357-c6bb-4929-bf82-a0142c99efba",[509],{"_uid":510,"image":511,"quote":513,"author":520,"component":521,"author_title":16},"89799c19-5953-4036-bc77-d580227dcd53",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":512},{},{"type":12,"content":514},[515],{"type":15,"attrs":516,"content":517},{"textAlign":53},[518],{"text":519,"type":299},"We are all patients, eventually. The more we all understand what is needed for safety in healthcare, the sooner every patient will be safe.","Patient","quote-item","quote",{"_uid":524,"content":525,"component":541},"9eb4b42c-d891-4c31-aec1-15a6669c3562",[526],{"_uid":527,"content":528,"component":540},"8378fbbf-9f79-4a76-9e04-7402342e4ee4",{"type":12,"content":529},[530,535],{"type":15,"attrs":531,"content":532},{"textAlign":53},[533],{"text":534,"type":299},"Patient engagement is viewed by many to be a critical component of achieving safe healthcare. We need to engage all patients – the public – to help increase safer healthcare practices.",{"type":15,"attrs":536,"content":537},{"textAlign":53},[538],{"text":539,"type":299},"Other prevention efforts, such as the campaign to decrease smoking, have effectively engaged the public in achieving significant cultural shifts in attitudes and actions. For instance, anti-smoking efforts have made it unacceptable to smoke with your children in the car. The efforts toward increasing patient safety could benefit from the lessons learned in the anti-smoking campaigns. There is much to be learned.","simple-richtext","wysiwyg-program",{"_uid":543,"link":544,"image":554,"title":556,"video_id":557,"component":558,"video_mp4":559,"media_type":561,"video_type":562,"description":563,"video_title":590,"video_mp4_thumbnail":591},"9cdd37b2-18f9-44bd-b0e5-d04f2787e31a",[545],{"_uid":546,"file":547,"label":552,"component":553},"40394259-e31b-4dd2-bb98-26d4d7ff6ba6",{"id":548,"alt":549,"name":16,"focus":16,"title":549,"source":16,"filename":550,"copyright":16,"fieldtype":288,"meta_data":551,"is_external_url":290},114293548661133,"Transcript Getting The Public Ready To Engage In Making Care Safer","https://a-ca.storyblok.com/f/850807391887861/9d5e77155f/transcript-getting-the-public-ready-to-engage-in-making-care-safer.pdf",{},"View transcript","simple-file",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":555},{},"Webinar and presentation","INV-Uzyhn70","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":560},{},"video","youtube",{"type":12,"content":564},[565],{"type":15,"attrs":566,"content":567},{"textAlign":53},[568,570,578,580,588],{"text":569,"type":299},"Designed by patient and family champions, this interactive webinar and ",{"text":571,"type":299,"marks":572},"presentation ",[573],{"type":574,"attrs":575},"link",{"href":576,"uuid":53,"anchor":53,"custom":53,"target":53,"linktype":577},"https://www.youtube.com/watch?time_continue=4&v=INV-Uzyhn70&feature=emb_logo","url",{"text":579,"type":299},"was offered by ",{"text":581,"type":299,"marks":582},"Patients for Patient Safety Canada ",[583],{"type":574,"attrs":584},{"href":585,"uuid":53,"anchor":53,"custom":586,"target":587,"linktype":577},"https://www.patients4safety.ca/",{},"_blank",{"text":589,"type":299},"in April 2017.","Getting the public ready to engage in making care safer: Lessons from the anti-smoking movement",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":592},{},{"_uid":594,"content":595,"component":541},"cd0d20ab-3bde-4f40-9012-ebd0fb1bf22a",[596],{"_uid":597,"content":598,"component":540},"a603d930-11f8-481b-a33f-8ee3b3de61c2",{"type":12,"content":599},[600,605,610,635,640,647,653,658,681,686,691],{"type":15,"attrs":601,"content":602},{"textAlign":53},[603],{"text":604,"type":299},"For this session the term patient safety champion includes any individual that volunteers as a patient or family representative in programs, groups, networks or organizations working to improve quality and safety in healthcare.",{"type":15,"attrs":606,"content":607},{"textAlign":53},[608],{"text":609,"type":299},"The session includes conversation among participants, contributing to the dialogue verbally or via chat, including:",{"type":611,"content":612},"bullet_list",[613,621,628],{"type":614,"content":615},"list_item",[616],{"type":15,"attrs":617,"content":618},{"textAlign":53},[619],{"text":620,"type":299},"How have anti-smoking efforts effectively achieved a cultural shift in attitudes and actions towards tobacco?",{"type":614,"content":622},[623],{"type":15,"attrs":624,"content":625},{"textAlign":53},[626],{"text":627,"type":299},"Which are the key patient safety messages most important for widespread public engagement and would most help the public to be ready to take on a role in patient safety?",{"type":614,"content":629},[630],{"type":15,"attrs":631,"content":632},{"textAlign":53},[633],{"text":634,"type":299},"Which strategies would make patient safety messages most visible and provide the public with information about patient safety?",{"type":15,"attrs":636,"content":637},{"textAlign":53},[638],{"text":639,"type":299},"At the end of this interactive session, participants left with at least one practical idea to engage the public in making healthcare safer.",{"type":641,"attrs":642,"content":644},"heading",{"level":643,"textAlign":53},2,[645],{"text":646,"type":299},"Speakers, moderator and participants",{"type":641,"attrs":648,"content":650},{"level":649,"textAlign":53},3,[651],{"text":652,"type":299},"Les Hagen",{"type":15,"attrs":654,"content":655},{"textAlign":53},[656],{"text":657,"type":299},"Les Hagen is the executive director of Action on Smoking and Health which is Western Canada's leading tobacco control organization. For over 25 years, he has provided provincial and national leadership in tobacco control and prevention. Les is a strong believer in community engagement and healthy public policy. 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Patient partners, frontline providers, health leaders, regulatory bodies, national associations and policy-makers in government all joined in the collaborative discussion. 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Changing demographics, sub-optimally connected health system structures, rising costs of providing care and challenges maintaining the health workforce have contributed to intermittent and sometimes permanent closures of emergency departments in small communities.",{"type":15,"attrs":1070,"content":1071},{"textAlign":53},[1072],{"text":1073,"type":299},"Smaller populations and smaller teams can make the sustainability of services more precarious, requiring creative solutions to optimize resources and support care needs. Solutions will require strategic investments, new roles and types of providers, close attention to the issue of recruiting international graduates and appropriate use of technology.",{"type":15,"attrs":1075,"content":1076},{"textAlign":53},[1077],{"text":1078,"type":299},"As health systems incorporate adaptations emerging from the pandemic, there is opportunity to catalyze creative approaches to the delivery of care. 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Add your own twist by adding a brief story or perspective on why Paramedics and Social Prescribing is important to your team.",{"type":611,"content":1614},[1615,1625,1635,1645],{"type":614,"content":1616},[1617],{"type":15,"attrs":1618,"content":1619},{"textAlign":53},[1620,1621],{"text":1229,"type":299},{"text":1231,"type":299,"marks":1622},[1623],{"type":574,"attrs":1624},{"href":1235,"uuid":53,"anchor":53,"custom":53,"target":587,"linktype":577},{"type":614,"content":1626},[1627],{"type":15,"attrs":1628,"content":1629},{"textAlign":53},[1630,1631],{"text":1242,"type":299},{"text":1244,"type":299,"marks":1632},[1633],{"type":574,"attrs":1634},{"href":1248,"uuid":53,"anchor":53,"custom":53,"target":587,"linktype":577},{"type":614,"content":1636},[1637],{"type":15,"attrs":1638,"content":1639},{"textAlign":53},[1640,1641],{"text":1255,"type":299},{"text":1257,"type":299,"marks":1642},[1643],{"type":574,"attrs":1644},{"href":1261,"uuid":53,"anchor":53,"custom":53,"target":587,"linktype":577},{"type":614,"content":1646},[1647],{"type":15,"attrs":1648,"content":1649},{"textAlign":53},[1650,1651],{"text":1268,"type":299},{"text":1270,"type":299,"marks":1652},[1653],{"type":574,"attrs":1654},{"href":1274,"uuid":53,"anchor":53,"custom":53,"target":587,"linktype":577},{"type":15,"attrs":1656,"content":1657},{"textAlign":53},[1658],{"text":1279,"type":299},{"type":15,"attrs":1660,"content":1661},{"textAlign":53},[1662],{"text":1663,"type":299},"By resharing these posts, you’ll help ensure more people across the country learn about Paramedics and Social Prescribing and the supports available to improve care in their communities.",{"id":1179,"_uid":1286,"content":1665,"component":541},[1666],{"_uid":1289,"content":1667,"component":540},{"type":12,"content":1668},[1669,1673,1677,1683,1722],{"type":641,"attrs":1670,"content":1671},{"level":643,"textAlign":53},[1672],{"text":1296,"type":299},{"type":15,"attrs":1674,"content":1675},{"textAlign":53},[1676],{"text":1301,"type":299},{"type":15,"attrs":1678,"content":1679},{"textAlign":53},[1680],{"text":1306,"type":299,"marks":1681},[1682],{"type":1148},{"type":611,"content":1684},[1685,1695,1704,1713],{"type":614,"content":1686},[1687],{"type":15,"attrs":1688,"content":1689},{"textAlign":53},[1690,1693],{"text":1317,"type":299,"marks":1691},[1692],{"type":1148},{"text":1694,"type":299},": Develop a personalized post highlighting your team’s role in Paramedics and Social Prescribing. Express your enthusiasm, share relevant insights and let your unique voice shine.",{"type":614,"content":1696},[1697],{"type":15,"attrs":1698,"content":1699},{"textAlign":53},[1700,1703],{"text":1328,"type":299,"marks":1701},[1702],{"type":1148},{"text":1332,"type":299},{"type":614,"content":1705},[1706],{"type":15,"attrs":1707,"content":1708},{"textAlign":53},[1709,1712],{"text":1339,"type":299,"marks":1710},[1711],{"type":1148},{"text":1343,"type":299},{"type":614,"content":1714},[1715],{"type":15,"attrs":1716,"content":1717},{"textAlign":53},[1718,1721],{"text":1350,"type":299,"marks":1719},[1720],{"type":1148},{"text":1354,"type":299},{"type":15,"attrs":1723,"content":1724},{"textAlign":53},[1725,1728,1729],{"text":1359,"type":299,"marks":1726},[1727],{"type":1148},{"type":912},{"text":1364,"type":299},{"id":1195,"_uid":1366,"content":1731,"component":541},[1732],{"_uid":1369,"content":1733,"component":540},{"type":12,"content":1734},[1735,1739,1743,1748,1754,1759,1765,1770,1775],{"type":641,"attrs":1736,"content":1737},{"level":643,"textAlign":53},[1738],{"text":1376,"type":299},{"type":15,"attrs":1740,"content":1741},{"textAlign":53},[1742],{"text":1381,"type":299},{"type":15,"attrs":1744,"content":1745},{"textAlign":53},[1746],{"text":1747,"type":299},"We want to engage in your stories of impact throughout the course of Paramedics and Social Prescribing. Make sure to tag us in your posts so we can share!  ",{"type":641,"attrs":1749,"content":1750},{"level":649,"textAlign":53},[1751],{"text":1391,"type":299,"marks":1752},[1753],{"type":1148},{"type":15,"attrs":1755,"content":1756},{"textAlign":53},[1757],{"text":1758,"type":299},"We’ve been invited to join Paramedics and Social Prescribing from Sep 2025-Feb 2027! The program helps paramedic teams implement social prescribing to connect people with non-medical social & community supports that improve health & well-being. Learn more: [URL]",{"type":641,"attrs":1760,"content":1761},{"level":649,"textAlign":53},[1762],{"text":1403,"type":299,"marks":1763},[1764],{"type":1148},{"type":15,"attrs":1766,"content":1767},{"textAlign":53},[1768],{"text":1769,"type":299},"We’re excited to announce we’ve been invited to join Paramedics and Social Prescribing from September 2025 to February 2027. 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This report outlines eight policy considerations for helping retain them. ",{"_uid":2033,"content":2034,"component":540},"f5ea2e21-10ce-48a8-8256-90a83f0cbc51",{"type":12,"content":2035},[2036,2041,2046,2051,2056,2115],{"type":15,"attrs":2037,"content":2038},{"textAlign":53},[2039],{"text":2040,"type":299},"There are ongoing efforts across Canada to recruit and retain Internationally Educated Healthcare Workers (IEHW) to address a shortage across the country. Federal, provincial and territorial governments have committed to joint and separate strategies to streamline licensing, reduce financial barriers, recruit ethically and leverage new or existing immigration pathways for key healthcare professions looking to enter Canada’s health workforce.",{"type":15,"attrs":2042,"content":2043},{"textAlign":53},[2044],{"text":2045,"type":299},"In January 2024, HEC convened diverse participants from across Canada to review evidence and co-design policy solutions and multi-sectoral strategies aimed at improving IEHW retention. 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l’étranger",{"name":2149,"created_at":2150,"published_at":2151,"updated_at":2152,"id":2153,"uuid":437,"content":2154,"slug":2339,"full_slug":2340,"sort_by_date":53,"position":2341,"tag_list":2342,"is_startpage":290,"parent_id":462,"meta_data":2343,"group_id":2346,"first_published_at":2347,"release_id":53,"lang":300,"path":53,"alternates":2348,"default_full_slug":2340,"translated_slugs":2349},"The Five Central Pillars of Contemporary Advanced Access","2025-11-18T19:04:53.936Z","2026-02-21T02:36:46.938Z","2026-02-21T02:36:46.961Z",113881472823099,{"new":290,"seo":2155,"_uid":2157,"hero":2158,"type":174,"topics":2218,"Noindex":290,"content":2219,"audience":2337,"duration":16,"regional":2338,"component":699},{"title":2149,"plugin":279,"description":2156},"Discover how contemporary Advanced Access helps primary care teams improve access, reduce wait times, and deliver timely, patient-centred care using five 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pager.","https://a-ca.storyblok.com/f/850807391887861/7c07aaac2d/care-resource-pcai-five-pillarscard-en.png",{"alt":2171,"title":2149,"source":16,"copyright":16},{"type":12,"content":2175},[2176,2181],{"type":15,"attrs":2177,"content":2178},{"textAlign":53},[2179],{"text":2180,"type":299},"This model is built around five pillars, each focuses on an area the primary care team may work on to help patients get better access to care:",{"type":611,"content":2182},[2183,2190,2197,2204,2211],{"type":614,"content":2184},[2185],{"type":15,"attrs":2186,"content":2187},{"textAlign":53},[2188],{"text":2189,"type":299},"Planning for needs, supply and recurring changes.",{"type":614,"content":2191},[2192],{"type":15,"attrs":2193,"content":2194},{"textAlign":53},[2195],{"text":2196,"type":299},"Regular adjustment of supply and demand.",{"type":614,"content":2198},[2199],{"type":15,"attrs":2200,"content":2201},{"textAlign":53},[2202],{"text":2203,"type":299},"Reducing variation in appointment and non-appointment workflows.",{"type":614,"content":2205},[2206],{"type":15,"attrs":2207,"content":2208},{"textAlign":53},[2209],{"text":2210,"type":299},"Supporting strong team-based care.",{"type":614,"content":2212},[2213],{"type":15,"attrs":2214,"content":2215},{"textAlign":53},[2216],{"text":2217,"type":299},"Communicating clearly with patients and care teams.",[98],[2220],{"_uid":2221,"content":2222,"component":541},"2717852b-15b2-4e07-8387-ad5c50c168f2",[2223,2250],{"_uid":2224,"content":2225,"component":540},"9740ce0e-a6f4-4c2c-82db-5f9f13772d84",{"type":12,"content":2226},[2227,2232,2245],{"type":15,"attrs":2228,"content":2229},{"textAlign":53},[2230],{"text":2231,"type":299},"This resource introduces contemporary Advanced Access — a widely endorsed quality improvement (QI) model that enables patients to access primary care services when they need it, considering urgency of care needs, while ensuring continuity of 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time.",{"_uid":2251,"content":2252,"component":540},"a5857eb7-289c-4f1e-b180-d1807163e12c",{"type":12,"content":2253},[2254,2259,2264,2294,2299,2318,2323],{"type":641,"attrs":2255,"content":2256},{"level":643,"textAlign":53},[2257],{"text":2258,"type":299},"Who this is for",{"type":15,"attrs":2260,"content":2261},{"textAlign":53},[2262],{"text":2263,"type":299},"This resource is for anyone working in or supporting primary care. It’s especially helpful for:",{"type":611,"content":2265},[2266,2273,2280,2287],{"type":614,"content":2267},[2268],{"type":15,"attrs":2269,"content":2270},{"textAlign":53},[2271],{"text":2272,"type":299},"Family doctors, nurse practitioners and other care providers",{"type":614,"content":2274},[2275],{"type":15,"attrs":2276,"content":2277},{"textAlign":53},[2278],{"text":2279,"type":299},"Clinic managers and team leads",{"type":614,"content":2281},[2282],{"type":15,"attrs":2283,"content":2284},{"textAlign":53},[2285],{"text":2286,"type":299},"Quality improvement and planning teams",{"type":614,"content":2288},[2289],{"type":15,"attrs":2290,"content":2291},{"textAlign":53},[2292],{"text":2293,"type":299},"Health system partners helping to improve access",{"type":641,"attrs":2295,"content":2296},{"level":643,"textAlign":53},[2297],{"text":2298,"type":299},"This resource in action",{"type":15,"attrs":2300,"content":2301},{"textAlign":53},[2302,2304,2316],{"text":2303,"type":299},"This resource was created to support ",{"text":2305,"type":299,"marks":2306},"Primary Care Access Improvement",[2307],{"type":574,"attrs":2308},{"href":2309,"uuid":2310,"anchor":53,"custom":2311,"target":1181,"linktype":830,"story":2312},"/programs/primary-care-access-improvement","31177a67-d973-41a4-91b2-9fd6ec92c4e8",{},{"name":2305,"id":2313,"uuid":2310,"slug":2314,"url":2315,"full_slug":2315,"_stopResolving":461},125832764847440,"primary-care-access-improvement","programs/primary-care-access-improvement",{"text":2317,"type":299},", which will help team-based primary care clinics apply five pillars of a contemporary Advanced Access model to provide timely access to care for more people while ensuring continuity of care.",{"type":641,"attrs":2319,"content":2320},{"level":643,"textAlign":53},[2321],{"text":2322,"type":299},"Authors",{"type":15,"attrs":2324,"content":2325},{"textAlign":53},[2326,2328,2335],{"text":2327,"type":299},"This resource is based on work led by ",{"text":2329,"type":299,"marks":2330},"Isabelle Gaboury, Mylaine Breton and others",[2331],{"type":574,"attrs":2332},{"href":2333,"uuid":53,"anchor":53,"custom":2334,"target":587,"linktype":577},"https://pubmed.ncbi.nlm.nih.gov/36199244/",{},{"text":2336,"type":299},", as well as the “Increasing efficiency to improve access to care learning collaborative” by the Alliance for Healthier Communities Ontario.",[129,150,115,143],[185,192,200],"the-five-central-pillars-of-contemporary-advanced-access","resources/the-five-central-pillars-of-contemporary-advanced-access",-17180,[],{"parent_slug":457,"umbraco_path":2344,"umbraco_uuid":2345},"/HealthcareExcellenceCanada/Resources/TheFiveCentralPillarsOfContemporaryAdvancedAccess","e14fc61a-411f-4852-8a4b-5ab94769877f","29d7763d-4b9d-4bd8-9819-2e22664ffd47","2025-11-18T19:04:53.999Z",[],[2350],{"path":2351,"name":2352,"lang":469,"published":461},"ressources/modele-contemporain-de-l-acces-adapte-les-cinq-piliers-fondamentaux","Modèle contemporain de l’Accès adapté — Les cinq piliers fondamentaux",156,1776087582997]