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amounts.","https://a-ca.storyblok.com/f/850807391887861/e55f042942/patientpartnerrecognitionguide-eng-20231114-v01.png",{"alt":511,"title":16,"source":16,"copyright":16},"single-media",{"_uid":516,"content":517,"component":671},"f81cab2f-1403-49c0-9ecd-99bfc9165e44",[518],{"_uid":519,"content":520,"component":670},"0208f10b-ecd8-4556-b502-6bfcc251ad03",{"type":12,"content":521},[522,527,532,539,544,549,554,574,579,585,595,600,608,613,621,626,634,639,647,652,657],{"type":15,"attrs":523,"content":524},{"textAlign":53},[525],{"text":526,"type":299},"Healthcare Excellence Canada (HEC) is committed to engaging patients, caregivers and communities to ensure that their lived experience and priorities drive our work to improve the safety and quality in healthcare.",{"type":15,"attrs":528,"content":529},{"textAlign":53},[530],{"text":531,"type":299},"We value the expertise of patient partners and are committed to offering meaningful recognition to those who choose to partner with us.",{"type":533,"attrs":534,"content":536},"heading",{"level":535,"textAlign":53},2,[537],{"text":538,"type":299},"Why it Matters",{"type":15,"attrs":540,"content":541},{"textAlign":53},[542],{"text":543,"type":299},"At HEC, we value the time, energy, and contributions that patient partners make to our work, and value lived experience perspectives as knowledge and expertise. We are dedicated to taking an equity-oriented approach to recognition and compensation. This includes flexibility and choice in how recognition is received, considering compensation equity, and working to decrease barriers to engagement.",{"type":15,"attrs":545,"content":546},{"textAlign":53},[547],{"text":548,"type":299},"This approach to recognition is grounded in HEC’s Guiding Principles of Engagement and was co-developed with patient partners from across the country.",{"type":533,"attrs":550,"content":551},{"level":535,"textAlign":53},[552],{"text":553,"type":299},"How it works",{"type":15,"attrs":555,"content":556},{"textAlign":53},[557,559],{"text":558,"type":299},"Recognition takes many forms, one of which is compensation. The patient partner recognition guidance identifies rates for honorarium and compensation aligned with the ‘ways’ of engaging in HEC’s ",{"text":560,"type":299,"marks":561},"Patient Engagement Framework",[562],{"type":563,"attrs":564},"link",{"href":565,"uuid":352,"anchor":53,"custom":566,"target":567,"linktype":568,"story":569},"/resources/healthcare-excellence-canada-s-patient-engagement-framework",{},"_self","story",{"name":570,"id":571,"uuid":352,"slug":572,"url":573,"full_slug":573,"_stopResolving":461},"Healthcare Excellence Canada’s Patient Engagement Framework",113880307133925,"healthcare-excellence-canada-s-patient-engagement-framework","resources/healthcare-excellence-canada-s-patient-engagement-framework",{"type":15,"attrs":575,"content":576},{"textAlign":53},[577],{"text":578,"type":299},"There are multiple ways to engage with us based on your availability, experience and interests. Each engagement level has an associated compensation tier, reflecting the role and level of decision-making involved. Below is a list of the different tiers, along with examples of engagement and the level of decision-making associated with each tier:",{"type":533,"attrs":580,"content":582},{"level":581,"textAlign":53},3,[583],{"text":584,"type":299},"Inform: Compensation is not provided",{"type":15,"attrs":586,"content":587},{"textAlign":53},[588,593],{"text":589,"type":299,"marks":590},"Example: ",[591],{"type":592},"italic",{"text":594,"type":299},"Receiving HEC and external patient engagement opportunities via email.",{"type":533,"attrs":596,"content":597},{"level":581,"textAlign":53},[598],{"text":599,"type":299},"Consult: $0 or $25/hour",{"type":15,"attrs":601,"content":602},{"textAlign":53},[603,606],{"text":589,"type":299,"marks":604},[605],{"type":592},{"text":607,"type":299},"Participating in a focus group to provide feedback on the initial draft of HEC’s patient engagement framework. 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Anticipated time commitment: 40 hours over 6 months.",{"type":533,"attrs":635,"content":636},{"level":581,"textAlign":53},[637],{"text":638,"type":299},"Lead: $60.00/hour and up**",{"type":15,"attrs":640,"content":641},{"textAlign":53},[642,645],{"text":589,"type":299,"marks":643},[644],{"type":592},{"text":646,"type":299},"Co-delivering a virtual presentation related to patient engagement and partnership with an HEC staff member. Compensation rate: $60/hour. Anticipated time commitment: 8 hours.",{"type":15,"attrs":648,"content":649},{"textAlign":53},[650],{"text":651,"type":299},"**At HEC, patient partners often serve as coaches and/or faculty in various programs, initiatives, and activities across the organization. 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territoires",{"name":1666,"created_at":1667,"published_at":1668,"updated_at":1669,"id":1670,"uuid":327,"content":1671,"slug":1749,"full_slug":1750,"sort_by_date":53,"position":1751,"tag_list":1752,"is_startpage":290,"parent_id":462,"meta_data":1753,"group_id":1756,"first_published_at":1757,"release_id":53,"lang":300,"path":53,"alternates":1758,"default_full_slug":1750,"translated_slugs":1759},"Catalyzing Policy Change","2025-11-18T19:00:48.849Z","2025-12-16T19:59:01.637Z","2025-12-16T19:59:01.656Z",113880468966929,{"new":290,"seo":1672,"_uid":1674,"hero":1675,"type":174,"topics":1682,"content":1683,"audience":1747,"duration":16,"regional":1748,"component":706},{"title":1666,"plugin":279,"description":1673},"HEC is committed to a future where everyone in Canada has safe and high-quality healthcare by developing system-wide improvement 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It highlights the importance of recognizing and celebrating when, why and how things go well, rather than focusing on learning when things go wrong.",{"_uid":1797,"file":1798,"link":1803,"label":1764,"linkType":778,"component":779,"linkLabel":16},"3ffd0569-e6f2-4c87-8bea-b5ec56d733ae",{"id":1799,"alt":1800,"name":16,"focus":16,"title":1800,"source":16,"filename":1801,"copyright":16,"fieldtype":288,"meta_data":1802,"is_external_url":290},114296323447883,"CPSW Activity Card Interactive EN","https://a-ca.storyblok.com/f/850807391887861/1ebfa59702/cpsw-activity-card-interactive-en.pdf",{},{"id":16,"url":16,"linktype":568,"fieldtype":679,"cached_url":16},{"_uid":1805,"content":1806,"component":670},"5eebf662-7911-428b-ae4a-74621362fd74",{"type":12,"content":1807},[1808,1813,1818,1855,1860,1865,1869,1874,1887],{"type":533,"attrs":1809,"content":1810},{"level":535,"textAlign":53},[1811],{"text":1812,"type":299},"What are everyday safety acts?",{"type":15,"attrs":1814,"content":1815},{"textAlign":53},[1816],{"text":1817,"type":299},"Everyday safety acts can be simple, proactive behaviours that contribute to safer care. While they may seem small, their consistent use can have a big impact — and together, they help form the foundation of a safer healthcare system. 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It is intended to inspire healthcare professionals, patients and care partners to be proactive about patient safety. By exploring, celebrating and spreading everyday safety acts, we can illustrate that small actions can have a big impact and that everyone can play a role in creating safer care.",{"type":533,"attrs":1866,"content":1867},{"level":535,"textAlign":53},[1868],{"text":1152,"type":299},{"type":15,"attrs":1870,"content":1871},{"textAlign":53},[1872],{"text":1873,"type":299},"Too many people continue to experience harm in healthcare, and many voices are still left out of conversations that shape safer care. By making space for all voices — including those who may not see themselves in traditional safety roles — we can broaden our understanding of safety and harm and co-create solutions that drive real change together. When we listen to all voices, and support everyone’s contributions to patient safety, healthcare becomes safer, more inclusive and more effective for all.",{"type":15,"attrs":1875,"content":1876},{"textAlign":53},[1877,1879,1885],{"text":1878,"type":299},"Historically, patient safety efforts have focused mostly on measuring and responding to harm. 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It’s about adopting proactive approaches to establishing safe conditions through every conversation, decision and action, and emphasizing that everyone has a role to play in actively shaping safer healthcare.",{"type":15,"attrs":1888,"content":1889},{"textAlign":53},[1890,1892,1899],{"text":1891,"type":299},"This activity builds on the ",{"text":1893,"type":299,"marks":1894},"One Safe Act",[1895],{"type":563,"attrs":1896},{"href":1897,"uuid":53,"anchor":53,"custom":1898,"target":847,"linktype":848},"https://www.auanet.org/guidelines-and-quality/quality-and-measurement/quality-improvement/engage-with-quality-improvement-and-patient-safety-(e-qips)/one-safe-act-works-in-progress",{},{"text":1900,"type":299}," (OSA) concept. In the United States, OSA was developed to foster personal and positive discussions about patient safety in perioperative teams. 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OSA is one approach shown to promote a positive safety culture and help mitigate burnout among healthcare professionals.",{"id":16,"_uid":1902,"link":1903,"image":1912,"title":1917,"video_id":16,"component":1918,"video_mp4":1919,"media_type":692,"video_type":1921,"description":1922,"video_title":16,"video_mp4_thumbnail":1935},"38dad1dd-926e-424e-b446-ef57e6a8075b",[1904],{"_uid":1905,"file":1906,"label":1911,"component":1031},"e43f4dd0-3d43-4bee-9762-d3d323a9bf12",{"id":1907,"alt":1908,"name":16,"focus":16,"title":1908,"source":16,"filename":1909,"copyright":16,"fieldtype":288,"meta_data":1910,"is_external_url":290},114296415792230,"CPSW Stickynotes 8.5X11 EN","https://a-ca.storyblok.com/f/850807391887861/1bae9daa86/cpsw-stickynotes-85x11-en.pdf",{},"Download the cards",{"id":1913,"alt":1914,"name":16,"focus":16,"title":1914,"source":16,"filename":1915,"copyright":16,"fieldtype":288,"meta_data":1916,"is_external_url":290},114296399273054,"CPSW 1080X720 Cards EN 01","https://a-ca.storyblok.com/f/850807391887861/138a15bd27/cpsw-1080x720-cards-en-01.png",{}," “I see safer care in action when…” cards ","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1920},{},"youtube",{"type":12,"content":1923},[1924,1930],{"type":15,"attrs":1925,"content":1927},{"textAlign":1926},"left",[1928],{"text":1929,"type":299},"Print and cut out these cards to highlight how people see safer care in action in your setting.  ",{"type":15,"attrs":1931,"content":1932},{"textAlign":1926},[1933],{"text":1934,"type":299},"Size: 8.5 x 11 inches ",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1936},{},{"id":16,"_uid":1938,"content":1939,"component":671},"8c7fb1fd-fdb7-4ca1-91d9-a074e6144ed8",[1940],{"_uid":1941,"content":1942,"component":670},"bd4c9ded-61e4-4196-9bd2-f6864ff2dccc",{"type":12,"content":1943},[1944],{"type":533,"attrs":1945,"content":1946},{"level":535,"textAlign":53},[1947],{"text":1948,"type":299},"I see safer care in action when...",{"id":16,"_uid":1950,"items":1951,"component":1298},"8ea9a548-6a3c-4b8a-a0e1-a3f837d4000b",[1952,1964,1976,1988],{"_uid":1953,"image":1954,"quote":1956,"author":1963,"component":1297,"author_title":16},"9f26af02-594e-4e7b-83f5-7a4acd468646",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1955},{},{"type":12,"content":1957},[1958],{"type":15,"attrs":1959,"content":1960},{"textAlign":53},[1961],{"text":1962,"type":299},"“Team members speak up about potential risks before they become issues.”","Quality and Performance Improvement Assistant, Ontario",{"_uid":1965,"image":1966,"quote":1968,"author":1975,"component":1297,"author_title":16},"f1aedf54-c28e-48a5-9133-ff558a1c422e",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1967},{},{"type":12,"content":1969},[1970],{"type":15,"attrs":1971,"content":1972},{"textAlign":53},[1973],{"text":1974,"type":299},"“When we actively listen to the needs and concerns of patients and families.”","Administrator (Prince Edward Island)",{"_uid":1977,"image":1978,"quote":1980,"author":1987,"component":1297,"author_title":16},"0c8da9f2-0263-4ca0-a673-3c2ad661ccae",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1979},{},{"type":12,"content":1981},[1982],{"type":15,"attrs":1983,"content":1984},{"textAlign":53},[1985],{"text":1986,"type":299},"“Care providers acknowledge and address systemic barriers, tailor services to meet the cultural and historical realities of different communities and create space for community voices in decision-making.”","Consultant (Nova Scotia)",{"_uid":1989,"image":1990,"quote":1992,"author":1999,"component":1297,"author_title":16},"932ae539-2c7b-405b-b101-5de6d5e4a6cc",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1991},{},{"type":12,"content":1993},[1994],{"type":15,"attrs":1995,"content":1996},{"textAlign":53},[1997],{"text":1998,"type":299},"“I see staff taking extra time and educating patients and their families and caregivers on what to expect during their visit and after their visit and really taking the time to ensure they understand their care plan. 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