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For the context of this report, we are referring to staffing agencies that are independent, for-profit companies that provide healthcare workers on a contract basis. Staffing agencies are often used by organizations when they face staffing shortages that can’t be filled by casual workers, part-time staff or overtime. One of the main reasons for using them is to ensure there are enough staff members to keep healthcare services running smoothly.",{"type":15,"attrs":1009,"content":1010},{"textAlign":53},[1011],{"text":1012,"type":299},"In recent years, the use of agency staff has increased due to several factors. Ongoing staff shortages within the health system worsened during the COVID-19 pandemic. Working for a staffing agency can offer health providers higher wages, more flexibility, control over their schedule and opportunities to travel. The temporary nature of these jobs may help workers avoid chronic workplace stresses. However, being a contracted worker dependent on temporary assignments has trade-offs compared to direct employment with an organization, such as a regional health authority (RHA) or a healthcare facility. For example, not all staffing agencies offer workers extended health benefits, paid vacation, or pensions.",{"type":15,"attrs":1014,"content":1015},{"textAlign":53},[1016],{"text":1017,"type":299},"In June 2024, HEC held a policy lab to explore how health systems can optimize the use of staffing agencies. The 56 people who attended brought a range of perspectives to the dialogue. 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santé",{"name":1201,"created_at":1202,"published_at":1203,"updated_at":1204,"id":1205,"uuid":342,"content":1206,"slug":2190,"full_slug":2191,"sort_by_date":53,"position":2192,"tag_list":2193,"is_startpage":290,"parent_id":462,"meta_data":2194,"group_id":2197,"first_published_at":2198,"release_id":53,"lang":300,"path":53,"alternates":2199,"default_full_slug":2191,"translated_slugs":2200},"Engaging Patients in Patient Safety – a Canadian Guide","2025-11-18T19:04:41.167Z","2026-02-24T17:10:42.124Z","2026-02-24T17:10:42.239Z",113881420570413,{"new":290,"seo":1207,"_uid":1209,"hero":1210,"type":170,"topics":1232,"Noindex":290,"content":1233,"audience":2188,"duration":16,"regional":2189,"component":708},{"title":1201,"plugin":279,"description":1208},"Engaging Patients in Patient Safety is a Canadian Guide packed with useful information written by and for patients, providers, and leaders.","e4406f2b-f7b9-443e-a3bb-434fdff6e204",[1211],{"_uid":1212,"file":1213,"image":1222,"title":1201,"format":16,"component":510,"description":1226,"key_learning":16,"prerequisite":16},"c3cfcbb0-e172-47b2-bd86-60c8c98c413b",[1214],{"_uid":1215,"file":1216,"label":1221,"component":505},"d6c6eaba-9ba1-4644-9f96-b4e7ee6ff4aa",{"id":1217,"alt":1218,"name":16,"focus":16,"title":1218,"source":16,"filename":1219,"copyright":16,"fieldtype":288,"meta_data":1220,"is_external_url":290},114291904718873,"Engagingpatientsinpatientsafety EN 2020 FINAL Ua","https://a-ca.storyblok.com/f/850807391887861/9b30beef60/engagingpatientsinpatientsafety-en-2020-final-ua.pdf",{},"Engaging Patients in Patient Safety",{"id":1223,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1224,"copyright":16,"fieldtype":288,"meta_data":1225,"is_external_url":290},138976225850732,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/f6c7e434b0/shapes-3.webp",{},{"type":12,"content":1227},[1228],{"type":15,"attrs":1229,"content":1230},{"textAlign":53},[1231],{"text":1208,"type":299},[46,32,76,84],[1234,1462,1502],{"_uid":1235,"content":1236,"component":539},"516a58c5-b3bb-4169-b59f-dae1cb3bb61c",[1237,1309,1457],{"_uid":1238,"content":1239,"component":538},"f35ab5b1-944d-45b0-8203-003d676434d9",{"type":12,"content":1240},[1241,1246,1251,1256,1261,1284,1289,1294,1299,1304],{"type":15,"attrs":1242,"content":1243},{"textAlign":53},[1244],{"text":1245,"type":299},"When healthcare providers work closely with patients and their families, the healthcare system is safer, and patients have better experiences and health outcomes – as demonstrated by emerging evidence.",{"type":559,"attrs":1247,"content":1248},{"level":561,"textAlign":53},[1249],{"text":1250,"type":299},"What does patient engagement look like?",{"type":15,"attrs":1252,"content":1253},{"textAlign":53},[1254],{"text":1255,"type":299},"Engagement work can be challenging and uncomfortable at first. But finding innovative ways to work together will benefit everyone.",{"type":15,"attrs":1257,"content":1258},{"textAlign":53},[1259],{"text":1260,"type":299},"Engagement with patients and families includes:",{"type":819,"content":1262},[1263,1270,1277],{"type":822,"content":1264},[1265],{"type":15,"attrs":1266,"content":1267},{"textAlign":53},[1268],{"text":1269,"type":299},"Program and service design and delivery",{"type":822,"content":1271},[1272],{"type":15,"attrs":1273,"content":1274},{"textAlign":53},[1275],{"text":1276,"type":299},"Monitoring, evaluating, policy and priority setting",{"type":822,"content":1278},[1279],{"type":15,"attrs":1280,"content":1281},{"textAlign":53},[1282],{"text":1283,"type":299},"Governance",{"type":15,"attrs":1285,"content":1286},{"textAlign":53},[1287],{"text":1288,"type":299},"Providers, patients and leaders all have a role to play.",{"type":15,"attrs":1290,"content":1291},{"textAlign":53},[1292],{"text":1293,"type":299},"Providers may need to let go of control, change behaviours to actively listen to what patients are saying and take additional time to understand the patient perspective. They’ll also need more effective ways to brainstorm ideas together, build trust and incorporate different perspectives.",{"type":15,"attrs":1295,"content":1296},{"textAlign":53},[1297],{"text":1298,"type":299},"Patients need to be encouraged to participate more actively in decisions about their care.",{"type":15,"attrs":1300,"content":1301},{"textAlign":53},[1302],{"text":1303,"type":299},"Leaders must support all of this work by revising their practices to embed patient engagement in their procedures, policies and structures.",{"type":15,"attrs":1305,"content":1306},{"textAlign":53},[1307],{"text":1308,"type":299},"We invite you to join us in advancing patient safety through patient and family engagement.",{"_uid":1310,"content":1311,"component":538},"a9684446-7c7f-48ab-9cf5-527fac055163",{"type":12,"content":1312},[1313,1318,1323,1328,1333,1338,1375,1380,1385,1390,1441],{"type":15,"attrs":1314,"content":1315},{"textAlign":53},[1316],{"text":1317,"type":299},"We update this resource regularly. To ensure you are accessing the most up-to-date version, we recommend that you bookmark this page for future reference.",{"type":559,"attrs":1319,"content":1320},{"level":561,"textAlign":53},[1321],{"text":1322,"type":299},"What is the purpose of the guide?",{"type":15,"attrs":1324,"content":1325},{"textAlign":53},[1326],{"text":1327,"type":299},"The purpose of this guide is to help patients and families, providers and leaders work more effectively together to improve patient safety. The guide is an extensive resource that is based on evidence and leading practices.",{"type":559,"attrs":1329,"content":1330},{"level":561,"textAlign":53},[1331],{"text":1332,"type":299},"Who is this guide for?",{"type":15,"attrs":1334,"content":1335},{"textAlign":53},[1336],{"text":1337,"type":299},"This guide is for anyone involved with patient safety and interested in engagement, including:",{"type":819,"content":1339},[1340,1347,1354,1361,1368],{"type":822,"content":1341},[1342],{"type":15,"attrs":1343,"content":1344},{"textAlign":53},[1345],{"text":1346,"type":299},"Patients and families interested in how to partner in their own care to ensure safety",{"type":822,"content":1348},[1349],{"type":15,"attrs":1350,"content":1351},{"textAlign":53},[1352],{"text":1353,"type":299},"Patient partners interested in how to help improve patient safety",{"type":822,"content":1355},[1356],{"type":15,"attrs":1357,"content":1358},{"textAlign":53},[1359],{"text":1360,"type":299},"Providers interested in creating collaborative care relationships with patients and families",{"type":822,"content":1362},[1363],{"type":15,"attrs":1364,"content":1365},{"textAlign":53},[1366],{"text":1367,"type":299},"Managers and leaders responsible for patient engagement, patient safety and/or quality improvement",{"type":822,"content":1369},[1370],{"type":15,"attrs":1371,"content":1372},{"textAlign":53},[1373],{"text":1374,"type":299},"Anyone interested in partnering with patients to develop care programs and systems.",{"type":15,"attrs":1376,"content":1377},{"textAlign":53},[1378],{"text":1379,"type":299},"While the guide focuses primarily on patient safety, many engagement practices apply to other areas, including quality, research and education. The guide is designed to support patient engagement across the healthcare sector.",{"type":559,"attrs":1381,"content":1382},{"level":561,"textAlign":53},[1383],{"text":1384,"type":299},"What is included in the guide?",{"type":15,"attrs":1386,"content":1387},{"textAlign":53},[1388],{"text":1389,"type":299},"In this guide you will find:",{"type":819,"content":1391},[1392,1399,1406,1413,1420,1427,1434],{"type":822,"content":1393},[1394],{"type":15,"attrs":1395,"content":1396},{"textAlign":53},[1397],{"text":1398,"type":299},"Evidence-based guidance",{"type":822,"content":1400},[1401],{"type":15,"attrs":1402,"content":1403},{"textAlign":53},[1404],{"text":1405,"type":299},"Practical patient engagement practices",{"type":822,"content":1407},[1408],{"type":15,"attrs":1409,"content":1410},{"textAlign":53},[1411],{"text":1412,"type":299},"Consolidated information, resources and tools",{"type":822,"content":1414},[1415],{"type":15,"attrs":1416,"content":1417},{"textAlign":53},[1418],{"text":1419,"type":299},"Supporting evidence and examples from across Canada",{"type":822,"content":1421},[1422],{"type":15,"attrs":1423,"content":1424},{"textAlign":53},[1425],{"text":1426,"type":299},"Experiences from patients and families, providers and leaders",{"type":822,"content":1428},[1429],{"type":15,"attrs":1430,"content":1431},{"textAlign":53},[1432],{"text":1433,"type":299},"Probing questions about how to strengthen current approaches",{"type":822,"content":1435},[1436],{"type":15,"attrs":1437,"content":1438},{"textAlign":53},[1439],{"text":1440,"type":299},"Strategies and policies to meet standards and organizational practice requirements.",{"type":15,"attrs":1442,"content":1443},{"textAlign":53},[1444,1448,1450,1452,1455],{"text":1445,"type":299,"marks":1446},"Citation:",[1447],{"type":1147},{"type":1449},"hard_break",{"text":1451,"type":299},"Patient Engagement Action Team. 2017.",{"text":1201,"type":299,"marks":1453},[1454],{"type":530},{"text":1456,"type":299},". HEC. Last modified December 2019.",{"_uid":1458,"file":1459,"link":1461,"label":1221,"linkType":853,"component":854,"linkLabel":16},"a3f2c980-14c0-4b6c-ad10-c391293bdd68",{"id":1217,"alt":1218,"name":16,"focus":16,"title":1218,"source":16,"filename":1219,"copyright":16,"fieldtype":288,"meta_data":1460,"is_external_url":290},{},{"id":16,"url":16,"linktype":851,"fieldtype":776,"cached_url":16},{"_uid":1463,"title":1464,"component":1465,"description":1466,"partners_list":1473},"e7bfa257-dd22-4b1a-9ebf-bbd8c17ff8dc","Partners","partners-list",{"type":12,"content":1467},[1468],{"type":15,"attrs":1469,"content":1470},{"textAlign":53},[1471],{"text":1472,"type":299},"Because of the key role accreditation plays in establishing patient engagement as a core feature of healthcare, the guide is closely aligned with the standards established by the Health Standards Organization (HSO)/Accreditation Canada. Throughout the guide, the HSO logo indicates the points of alignment.",[1474,1484,1493],{"_uid":1475,"link":1476,"image":1477,"component":1482,"partner_name":1483},"db49a4ff-6287-45da-a291-e7157a3e2bc6",[],{"id":1478,"alt":1479,"name":16,"focus":16,"title":1479,"source":16,"filename":1480,"copyright":16,"fieldtype":288,"meta_data":1481,"is_external_url":290},114299152314143,"Atlantic Collaborative Logo","https://a-ca.storyblok.com/f/850807391887861/c05f0ccb5b/atlantic-collaborative-logo.jpg",{},"partners-item","Atlantic Collaborative",{"_uid":1485,"link":1486,"image":1487,"component":1482,"partner_name":1492},"076872ad-9254-4a8d-b634-7a5b1b7f5e0c",[],{"id":1488,"alt":1489,"name":16,"focus":16,"title":1489,"source":16,"filename":1490,"copyright":16,"fieldtype":288,"meta_data":1491,"is_external_url":290},114299156221729,"Helth Quality Ontario Logo","https://a-ca.storyblok.com/f/850807391887861/8d747eae6e/helth-quality-ontario-logo.jpg",{},"Health Quality Ontario",{"_uid":1494,"link":1495,"image":1496,"component":1482,"partner_name":1501},"9580a49a-02f8-497e-af59-8ac30786c6d2",[],{"id":1497,"alt":1498,"name":16,"focus":16,"title":1498,"source":16,"filename":1499,"copyright":16,"fieldtype":288,"meta_data":1500,"is_external_url":290},114300519825531,"Pfpsc","https://a-ca.storyblok.com/f/850807391887861/87607b8c76/pfpsc.png",{},"Patients for Patient Safety Canada",{"id":1503,"_uid":1504,"content":1505,"component":539},"Glossary","1deae1cc-8408-44e6-9484-be902445a00e",[1506],{"_uid":1507,"content":1508,"component":538},"9bb6f300-25f7-4586-8d21-6b452e878d14",{"type":12,"content":1509},[1510,1515,1525,1534,1543,1552,1561,1570,1579,1602,1607,1634,1643,1652,1661,1670,1679,1686,1710,1726,1735,1744,1753,1776,1785,1794,1803,1811,1845,1858,1867,1924,1933,1942,1951,1958,1971,1984,1993,2002,2026,2039,2048,2053],{"type":559,"attrs":1511,"content":1512},{"level":561,"textAlign":53},[1513],{"text":1514,"type":299},"Glossary of Terms",{"type":15,"attrs":1516,"content":1517},{"textAlign":53},[1518,1520,1523],{"text":1519,"type":299},"This Glossary defines and describes the terms used in the ",{"text":1201,"type":299,"marks":1521},[1522],{"type":1147},{"text":1524,"type":299},". When appropriate, use your organization's preferred or commonly used terms.",{"type":15,"attrs":1526,"content":1527},{"textAlign":53},[1528,1532],{"text":1529,"type":299,"marks":1530},"Accreditation: ",[1531],{"type":1147},{"text":1533,"type":299},"A self-assessment and external peer assessment process used by health and social service organizations to accurately assess performance levels against established standards, and to implement ways to continuously improve.",{"type":15,"attrs":1535,"content":1536},{"textAlign":53},[1537,1541],{"text":1538,"type":299,"marks":1539},"Culture of safety: ",[1540],{"type":1147},{"text":1542,"type":299},"Culture is \"the way we do things around here.\" Culture refers to people's shared values (what is important) and beliefs (what is held to be true), which interact with an organization's structure or system to produce behavioural norms (what people do).",{"type":15,"attrs":1544,"content":1545},{"textAlign":53},[1546,1550],{"text":1547,"type":299,"marks":1548},"Positive safety culture: ",[1549],{"type":1147},{"text":1551,"type":299},"Communication is open and honest, there is mutual respect and trust among providers and patients, people are comfortable reporting safety concerns, and there are fair and just processes in place to examine, address, and learn from failures.",{"type":15,"attrs":1553,"content":1554},{"textAlign":53},[1555,1559],{"text":1556,"type":299,"marks":1557},"Disclosure: ",[1558],{"type":1147},{"text":1560,"type":299},"A formal process to openly discuss a patient safety incident with the patient, their family, and members of the healthcare organization.",{"type":15,"attrs":1562,"content":1563},{"textAlign":53},[1564,1568],{"text":1565,"type":299,"marks":1566},"Engagement: ",[1567],{"type":1147},{"text":1569,"type":299},"An approach to encourage the people most impacted to participate actively in defining their issues of concern, and help decide, plan, deliver, implement, evaluate, and improve initiatives, processes, and/or policies. Ongoing engagement involves developing and sustaining constructive relationships, building strong, active partnerships at various levels across the healthcare system, and holding a meaningful dialogue with partners. Types of engagement include surveys, consultations, and shared decision making, as described in the spectrum of engagement. Effective engagement is goal-focused, decision-oriented and values-based.",{"type":15,"attrs":1571,"content":1572},{"textAlign":53},[1573,1577],{"text":1574,"type":299,"marks":1575},"Patient engagement: ",[1576],{"type":1147},{"text":1578,"type":299},"An approach to involve patients, families, and/or patient partners in:",{"type":819,"content":1580},[1581,1588,1595],{"type":822,"content":1582},[1583],{"type":15,"attrs":1584,"content":1585},{"textAlign":53},[1586],{"text":1587,"type":299},"Their own healthcare",{"type":822,"content":1589},[1590],{"type":15,"attrs":1591,"content":1592},{"textAlign":53},[1593],{"text":1594,"type":299},"The design, delivery, evaluation of health services",{"type":822,"content":1596},[1597],{"type":15,"attrs":1598,"content":1599},{"textAlign":53},[1600],{"text":1601,"type":299},"A way that fits their circumstances",{"type":15,"attrs":1603,"content":1604},{"textAlign":53},[1605],{"text":1606,"type":299},"Patients' experiential knowledge is recognized; and power is shared in ongoing, meaningful, constructive relationships at all system levels:",{"type":819,"content":1608},[1609,1620,1627],{"type":822,"content":1610},[1611],{"type":15,"attrs":1612,"content":1613},{"textAlign":53},[1614],{"text":1615,"type":299,"marks":1616},"Direct care",[1617],{"type":1618,"attrs":1619},"textStyle",{"color":16},{"type":822,"content":1621},[1622],{"type":15,"attrs":1623,"content":1624},{"textAlign":53},[1625],{"text":1626,"type":299},"Healthcare organization (service design, governance)",{"type":822,"content":1628},[1629],{"type":15,"attrs":1630,"content":1631},{"textAlign":53},[1632],{"text":1633,"type":299},"Health system (setting priorities and policies)",{"type":15,"attrs":1635,"content":1636},{"textAlign":53},[1637,1641],{"text":1638,"type":299,"marks":1639},"Public engagement: ",[1640],{"type":1147},{"text":1642,"type":299},"involving the public/ citizens before or after they access the healthcare system (e.g. make healthy and informed decisions regarding care)",{"type":15,"attrs":1644,"content":1645},{"textAlign":53},[1646,1650],{"text":1647,"type":299,"marks":1648},"Spectrum (continuum, levels) of engagement: ",[1649],{"type":1147},{"text":1651,"type":299},"The range of ways patient engagement takes place. It can span from input and consultation to shared leadership, accountability, and decision making.",{"type":15,"attrs":1653,"content":1654},{"textAlign":53},[1655,1659],{"text":1656,"type":299,"marks":1657},"Evaluation: ",[1658],{"type":1147},{"text":1660,"type":299},"Collecting, analyzing, and using data and information to understand how a project, program, or policy is progressing and/or what is its impact on individuals, organizations, and/or society. Evaluation often measures success or importance in relation to goals, objectives, and needs.",{"type":15,"attrs":1662,"content":1663},{"textAlign":53},[1664,1668],{"text":1665,"type":299,"marks":1666},"Incident analysis (or root cause analysis): ",[1667],{"type":1147},{"text":1669,"type":299},"Structured, rigorous, often legally-protected and confidential process to review a patient safety incident. It identifies what happened, how, why it happened, what can be done to reduce the risk of recurrence and make care safer, and what was learned. It examines the whole system of care to identify the factors that contributed to the patient safety incident.",{"type":15,"attrs":1671,"content":1672},{"textAlign":53},[1673,1677],{"text":1674,"type":299,"marks":1675},"Incident management: ",[1676],{"type":1147},{"text":1678,"type":299},"Various actions and processes required immediately and on an ongoing basis following a patient safety incident. It includes immediate response, disclosure, incident analysis, sharing and learning.",{"type":15,"attrs":1680,"content":1681},{"textAlign":53},[1682],{"text":1683,"type":299,"marks":1684},"Patient and family:",[1685],{"type":1147},{"type":819,"content":1687},[1688,1699],{"type":822,"content":1689},[1690],{"type":15,"attrs":1691,"content":1692},{"textAlign":53},[1693,1697],{"text":1694,"type":299,"marks":1695},"Patient",[1696],{"type":1147},{"text":1698,"type":299},": Person who is receiving, has received, or has requested health services. It refers to all other terms for patient, including client, resident, person, and individual.",{"type":822,"content":1700},[1701],{"type":15,"attrs":1702,"content":1703},{"textAlign":53},[1704,1708],{"text":1705,"type":299,"marks":1706},"Family:",[1707],{"type":1147},{"text":1709,"type":299},"Person(s) whom the patient wishes to be involved in their care, and act on their behalf or interests. Family is defined by the patient. This person speaks up on behalf of the patient with the patient's input.",{"type":15,"attrs":1711,"content":1712},{"textAlign":53},[1713,1717,1719,1724],{"text":1714,"type":299,"marks":1715},"Note: ",[1716],{"type":1147},{"text":1718,"type":299},"because of the inconsistent terminology some use the term ",{"text":1720,"type":299,"marks":1721},"\"those most impacted",[1722,1723],{"type":1147},{"type":530},{"text":1725,"type":299},"\" instead of patient.",{"type":15,"attrs":1727,"content":1728},{"textAlign":53},[1729,1733],{"text":1730,"type":299,"marks":1731},"Patient partner (or advisor)",[1732],{"type":1147},{"text":1734,"type":299},": An individual who experienced care in the healthcare system (as a patient, family member or caregiver) and who, as part of a patient group (e.g., patient/family council), engages in shaping decisions, policies, and/or practices at all system levels.",{"type":15,"attrs":1736,"content":1737},{"textAlign":53},[1738,1742],{"text":1739,"type":299,"marks":1740},"Patient representative: ",[1741],{"type":1147},{"text":1743,"type":299},"An employee working in a healthcare setting who helps patients and families with their specific concerns, and answers their questions while in a healthcare facility. This person is the link between patients/ families, and providers/ organization.",{"type":15,"attrs":1745,"content":1746},{"textAlign":53},[1747,1751],{"text":1748,"type":299,"marks":1749},"Person (Patient, family) Centred Care: ",[1750],{"type":1147},{"text":1752,"type":299},"An approach to care where patients and healthcare professionals partner to:",{"type":819,"content":1754},[1755,1762,1769],{"type":822,"content":1756},[1757],{"type":15,"attrs":1758,"content":1759},{"textAlign":53},[1760],{"text":1761,"type":299},"Give patients a voice in the design and delivery of the care and services they receive",{"type":822,"content":1763},[1764],{"type":15,"attrs":1765,"content":1766},{"textAlign":53},[1767],{"text":1768,"type":299},"Allow patients to be proactive in their healthcare journey for better health outcome; and",{"type":822,"content":1770},[1771],{"type":15,"attrs":1772,"content":1773},{"textAlign":53},[1774],{"text":1775,"type":299},"Improve the experience of patients",{"type":15,"attrs":1777,"content":1778},{"textAlign":53},[1779,1783],{"text":1780,"type":299,"marks":1781},"People-centred care: ",[1782],{"type":1147},{"text":1784,"type":299},"An approach to care that consciously adopts individuals', carers', families' and communities' perspectives as participants in, and beneficiaries of, trusted health systems that are organized around the comprehensive needs of people rather than individual diseases, and respects their preferences. People-centred care is broader than patient and person-centred care, encompassing not only clinical encounters, but also including attention to the health of people in their communities and their crucial role in shaping health policy and health services.",{"type":15,"attrs":1786,"content":1787},{"textAlign":53},[1788,1792],{"text":1789,"type":299,"marks":1790},"Patient empowerment (or activation): ",[1791],{"type":1147},{"text":1793,"type":299},"Helping patients gain control over their own lives and increase their capacity to act on issues that they themselves define as important. Aspects of empowerment include self-efficacy, self-awareness, confidence, coping skills, and health literacy.",{"type":15,"attrs":1795,"content":1796},{"textAlign":53},[1797,1801],{"text":1798,"type":299,"marks":1799},"Patient experience: ",[1800],{"type":1147},{"text":1802,"type":299},"The sum of all interactions, shaped by an organization's culture, that influence patient perceptions, across the continuum of care.",{"type":15,"attrs":1804,"content":1805},{"textAlign":53},[1806,1809],{"text":78,"type":299,"marks":1807},[1808],{"type":1147},{"text":1810,"type":299},": The pursuit of the reduction and mitigation of unsafe acts within the health care system, as well as the use of best practices shown to lead to optimal patient outcomes. Patient safety is one of the dimensions of quality.",{"type":819,"content":1812},[1813,1824,1831,1838],{"type":822,"content":1814},[1815],{"type":15,"attrs":1816,"content":1817},{"textAlign":53},[1818,1822],{"text":1819,"type":299,"marks":1820},"Patient safety incident: ",[1821],{"type":1147},{"text":1823,"type":299},"An event or circumstance which could have resulted, or did result, in unnecessary harm to a patient. It includes:",{"type":822,"content":1825},[1826],{"type":15,"attrs":1827,"content":1828},{"textAlign":53},[1829],{"text":1830,"type":299},"Near miss: A patient safety incident that did not reach the patient. Replaces \"close call.\"",{"type":822,"content":1832},[1833],{"type":15,"attrs":1834,"content":1835},{"textAlign":53},[1836],{"text":1837,"type":299},"No harm incident: A patient safety incident that reached a patient, but no discernible harm resulted.",{"type":822,"content":1839},[1840],{"type":15,"attrs":1841,"content":1842},{"textAlign":53},[1843],{"text":1844,"type":299},"Harmful incident: A patient safety incident that resulted in harm to the patient. Other terms sometimes still used to describe a harmful incident are: adverse event or critical incident.",{"type":819,"content":1846},[1847],{"type":822,"content":1848},[1849],{"type":15,"attrs":1850,"content":1851},{"textAlign":53},[1852,1856],{"text":1853,"type":299,"marks":1854},"Patient safety science: ",[1855],{"type":1147},{"text":1857,"type":299},"Methods to acquire and apply safety knowledge to create highly reliable systems that approach \"fail-safe\" conditions (i.e., those in which the operator cannot perform the function improperly). Past effort has been directed toward developing defences, which are barriers that prevent an unsafe act from resulting in harm. Over the years, healthcare has developed many of these barriers, and usually several must be breached for patient harm to occur",{"type":15,"attrs":1859,"content":1860},{"textAlign":53},[1861,1865],{"text":1862,"type":299,"marks":1863},"Measurement: ",[1864],{"type":1147},{"text":1866,"type":299},"A process essential to monitoring success. It indicates what's working and what's not, and can provide evidence for others to improve the quality of patient safety.",{"type":819,"content":1868},[1869,1880,1891,1902,1913],{"type":822,"content":1870},[1871],{"type":15,"attrs":1872,"content":1873},{"textAlign":53},[1874,1878],{"text":1875,"type":299,"marks":1876},"Measures(metrics): ",[1877],{"type":1147},{"text":1879,"type":299},"Standard for determining an organization or initiative's activities and performance.",{"type":822,"content":1881},[1882],{"type":15,"attrs":1883,"content":1884},{"textAlign":53},[1885,1889],{"text":1886,"type":299,"marks":1887},"Performance measures: ",[1888],{"type":1147},{"text":1890,"type":299},"Monitors, evaluates, and communicates the extent to which various activities of the organization or the healthcare system meet their key objectives.",{"type":822,"content":1892},[1893],{"type":15,"attrs":1894,"content":1895},{"textAlign":53},[1896,1900],{"text":1897,"type":299,"marks":1898},"Process measures:",[1899],{"type":1147},{"text":1901,"type":299}," Assesses what is being done and how (e.g., engagement activities, strategies or methods which directly affect the outcome), what is working well, and what needs to be changed or improved (e.g., the delivery of timely prophylactic antibiotics to reduce surgical site infection).",{"type":822,"content":1903},[1904],{"type":15,"attrs":1905,"content":1906},{"textAlign":53},[1907,1911],{"text":1908,"type":299,"marks":1909},"Outcome measures: ",[1910],{"type":1147},{"text":1912,"type":299},"Determines what effects the engagement had, what it did or did not accomplish, and what success looks like (e.g., to reduce falls, teams should measure the number of falls).",{"type":822,"content":1914},[1915],{"type":15,"attrs":1916,"content":1917},{"textAlign":53},[1918,1922],{"text":1919,"type":299,"marks":1920},"Balancing measures: ",[1921],{"type":1147},{"text":1923,"type":299},"Determines if improvements in one part of the system were made at the expense of other processes in other parts of the system (e.g., in a project to reduce the average length of stay for a group of patients, the team should also monitor the percent of readmissions within 30 days for the same group).",{"type":15,"attrs":1925,"content":1926},{"textAlign":53},[1927,1931],{"text":1928,"type":299,"marks":1929},"Providers (or clinicians): ",[1930],{"type":1147},{"text":1932,"type":299},"Includes physicians, nurses, and allied health care professionals who directly provide healthcare services to patients. The term does not include the family members providing care (family caregivers or care partners).",{"type":15,"attrs":1934,"content":1935},{"textAlign":53},[1936,1940],{"text":1937,"type":299,"marks":1938},"Quality of care: ",[1939],{"type":1147},{"text":1941,"type":299},"The degree to which healthcare services produce the desired health outcomes and measure up to current evidence and knowledge. The attributes most often used to describe quality care are safe, patient-centred, accessible, appropriate, effective, efficient, and equitable. Each province or organization may have their own quality frameworks.",{"type":15,"attrs":1943,"content":1944},{"textAlign":53},[1945,1949],{"text":1946,"type":299,"marks":1947},"Quality Improvement: ",[1948],{"type":1147},{"text":1950,"type":299},"A systematic approach to making changes that lead to better patient outcomes and stronger health system performance. It involves applying quality improvement science, which provides a robust structure, tools, and processes to assess and accelerate efforts for testing, implementing, and spreading good practices.",{"type":15,"attrs":1952,"content":1953},{"textAlign":53},[1954],{"text":1955,"type":299,"marks":1956},"Information",[1957],{"type":1147},{"type":819,"content":1959},[1960],{"type":822,"content":1961},[1962],{"type":15,"attrs":1963,"content":1964},{"textAlign":53},[1965,1969],{"text":1966,"type":299,"marks":1967},"Qualitative information",[1968],{"type":1147},{"text":1970,"type":299},": Descriptive information, such as patient stories, notes from interviews or focus group discussions, and observation notes. Qualitative information can be systematically analyzed to identify issues of interest.",{"type":819,"content":1972},[1973],{"type":822,"content":1974},[1975],{"type":15,"attrs":1976,"content":1977},{"textAlign":53},[1978,1982],{"text":1979,"type":299,"marks":1980},"Quantitative information",[1981],{"type":1147},{"text":1983,"type":299},": Information that measures characteristics using a numeric value (e.g., gender, income, marital status, etc.). The numeric values can be statistically analyzed to identify issues of interest.",{"type":15,"attrs":1985,"content":1986},{"textAlign":53},[1987,1991],{"text":1988,"type":299,"marks":1989},"Stakeholder: ",[1990],{"type":1147},{"text":1992,"type":299},"A person who has a vested interest in engagement outcomes and who could be affected by any decisions taken or changes made. Stakeholders could include: patients, families, caregivers, providers, administrative staff, suppliers, organizational partners, the community, the public and others.",{"type":15,"attrs":1994,"content":1995},{"textAlign":53},[1996,2000],{"text":1997,"type":299,"marks":1998},"System levels: ",[1999],{"type":1147},{"text":2001,"type":299},"The healthcare system is comprised of many sub-systems operating at different levels (e.g., outside of the organization, within the organization and/or program level, at point of care) each with specific goals, resources (e.g., human, financial, equipment), and formal or informal processes.",{"type":819,"content":2003},[2004,2015],{"type":822,"content":2005},[2006],{"type":15,"attrs":2007,"content":2008},{"textAlign":53},[2009,2013],{"text":2010,"type":299,"marks":2011},"Point of care: ",[2012],{"type":1147},{"text":2014,"type":299},"direct care (patient and family receiving care and providers and others who deliver care and services)",{"type":822,"content":2016},[2017],{"type":15,"attrs":2018,"content":2019},{"textAlign":53},[2020,2024],{"text":2021,"type":299,"marks":2022},"Organization: ",[2023],{"type":1147},{"text":2025,"type":299},"program/ unit/service and facility/organization/ health region (service design and delivery, strategy, system planning, organizational design, governance)",{"type":819,"content":2027},[2028],{"type":822,"content":2029},[2030],{"type":15,"attrs":2031,"content":2032},{"textAlign":53},[2033,2037],{"text":2034,"type":299,"marks":2035},"System: ",[2036],{"type":1147},{"text":2038,"type":299},"the sum of all the organizations, institutions, and resources that deliver health care services to meet the health needs of a target population (policy, planning, resourcing, research, education, accreditation)",{"type":15,"attrs":2040,"content":2041},{"textAlign":53},[2042,2046],{"text":2043,"type":299,"marks":2044},"Validated tool/survey/questionnaire: ",[2045],{"type":1147},{"text":2047,"type":299},"A measurement tool that has been tested for reliability (produces consistent results) and validity (produces true results).",{"type":559,"attrs":2049,"content":2050},{"level":561,"textAlign":53},[2051],{"text":2052,"type":299},"References",{"type":819,"content":2054},[2055,2076,2083,2098,2113,2125,2132,2147,2162,2169],{"type":822,"content":2056},[2057],{"type":15,"attrs":2058,"content":2059},{"textAlign":53},[2060,2062,2074],{"text":2061,"type":299},"Healthcare Excellence Canada. ",{"text":2063,"type":299,"marks":2064},"Patient Safety and Incident Management Toolkit",[2065],{"type":572,"attrs":2066},{"href":2067,"uuid":386,"anchor":53,"custom":2068,"target":2069,"linktype":851,"story":2070},"/resources/patient-safety-and-incident-management-toolkit",{},"_self",{"name":2063,"id":2071,"uuid":386,"slug":2072,"url":2073,"full_slug":2073,"_stopResolving":461},113880277560800,"patient-safety-and-incident-management-toolkit","resources/patient-safety-and-incident-management-toolkit",{"text":2075,"type":299},". Glossary. 2015.",{"type":822,"content":2077},[2078],{"type":15,"attrs":2079,"content":2080},{"textAlign":53},[2081],{"text":2082,"type":299},"Carman KL, Dardess P, Maurer M, Sofaer S, Adams K, Bechtel C, Sweeney J. Patient and family engagement: a framework for understanding the elements and developing interventions and policies. Health Aff (Millwood). 2013 Feb;32(2):223-31",{"type":822,"content":2084},[2085],{"type":15,"attrs":2086,"content":2087},{"textAlign":53},[2088,2090,2096],{"text":2089,"type":299},"Charles Vincent, René Amalberti. Safer Healthcare. ",{"text":2091,"type":299,"marks":2092},"Strategies for the Real World",[2093],{"type":572,"attrs":2094},{"href":2095,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://link.springer.com/book/10.1007/978-3-319-25559-0",{"text":2097,"type":299},". Springer, Cham. 2016.",{"type":822,"content":2099},[2100],{"type":15,"attrs":2101,"content":2102},{"textAlign":53},[2103,2105,2111],{"text":2104,"type":299},"Emanuel LL, Taylor L, Hain A, Combes JR, Hatlie MJ, Karsh B, Lau DT, Shalowitz J, Shaw T, Walton M, eds. ",{"text":2106,"type":299,"marks":2107},"The Patient Safety Education Program – Canada (PSEP – Canada) Curriculum",[2108],{"type":572,"attrs":2109},{"href":2110,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://era.library.ualberta.ca/items/1f8210e1-d99b-47a2-ada3-4df6e8e4c4eb",{"text":2112,"type":299},". © PSEP – Canada, 2016.",{"type":822,"content":2114},[2115],{"type":15,"attrs":2116,"content":2117},{"textAlign":53},[2118,2120],{"text":2119,"type":299},"European Patients Forum. Patient Empowerment: ",{"text":2121,"type":299,"marks":2122},"https://www.eu-patient.eu/policy/Policy/patient-empowerment/",[2123],{"type":572,"attrs":2124},{"href":2121,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},{"type":822,"content":2126},[2127],{"type":15,"attrs":2128,"content":2129},{"textAlign":53},[2130],{"text":2131,"type":299},"Health Quality Council of Alberta. The Alberta Quality Matrix for Health.",{"type":822,"content":2133},[2134],{"type":15,"attrs":2135,"content":2136},{"textAlign":53},[2137,2139,2145],{"text":2138,"type":299},"Health Quality Ontario. ",{"text":2140,"type":299,"marks":2141},"Quality Matters: Realizing Excellent Care for All",[2142],{"type":572,"attrs":2143},{"href":2144,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"http://www.hqontario.ca/Portals/0/documents/health-quality/realizing-excellent-care-for-all-en.pdf",{"text":2146,"type":299},". 2015.",{"type":822,"content":2148},[2149],{"type":15,"attrs":2150,"content":2151},{"textAlign":53},[2152,2154,2160],{"text":2153,"type":299},"Institute for Patient- and Family-Centered Care. ",{"text":2155,"type":299,"marks":2156},"What is patient and family centred care",[2157],{"type":572,"attrs":2158},{"href":2159,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"http://www.ipfcc.org/about/pfcc.html",{"text":2161,"type":299},".",{"type":822,"content":2163},[2164],{"type":15,"attrs":2165,"content":2166},{"textAlign":53},[2167],{"text":2168,"type":299},"The Beryl Institute. Defining Patient Experience.",{"type":822,"content":2170},[2171],{"type":15,"attrs":2172,"content":2173},{"textAlign":53},[2174,2176,2180,2182,2187],{"text":2175,"type":299},"World Health Organization Secretariat. ",{"text":2177,"type":299,"marks":2178},"Framework on Integrated, People-Centred Health Services",[2179],{"type":530},{"text":2181,"type":299},". World Health Organization; 2016. ",{"text":2183,"type":299,"marks":2184},"https://apps.who.int/gb/ebwha/pdf_files/WHA69/A69_39-en.pdf?ua=1&ua=1",[2185],{"type":572,"attrs":2186},{"href":2183,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},{"text":2161,"type":299},[129,122,150],[185,192,200],"engaging-patients-in-patient-safety-a-canadian-guide","resources/engaging-patients-in-patient-safety-a-canadian-guide",-16870,[],{"parent_slug":457,"umbraco_path":2195,"umbraco_uuid":2196},"/HealthcareExcellenceCanada/Resources/EngagingPatientsInPatientSafetyACanadianGuide","c7c8cec5-d126-4a71-bf4b-03ad6b358cbf","0e6ed5c9-e317-4daf-b78f-843de98aa9f1","2025-11-18T19:04:41.279Z",[],[2201],{"path":2202,"name":2203,"lang":469,"published":461},"ressources/engager-les-patients-dans-la-securite-des-patients-un-guide-canadien","Engager les patients dans la sécurité des patients – un guide canadien",{"name":2205,"created_at":2206,"published_at":2207,"updated_at":2208,"id":2209,"uuid":335,"content":2210,"slug":2394,"full_slug":2395,"sort_by_date":53,"position":2396,"tag_list":2397,"is_startpage":290,"parent_id":462,"meta_data":2398,"group_id":2401,"first_published_at":2402,"release_id":53,"lang":300,"path":53,"alternates":2403,"default_full_slug":2395,"translated_slugs":2404},"Do you have concerns about the quality or safety of your care?","2025-11-18T19:04:40.265Z","2026-02-27T17:41:14.368Z","2026-02-27T17:41:14.469Z",113881416826668,{"new":290,"seo":2211,"_uid":2213,"hero":2214,"type":174,"topics":2222,"Noindex":290,"content":2223,"audience":2392,"duration":16,"regional":2393,"component":708},{"title":2205,"plugin":279,"description":2212},"Guidance for concerns about the quality or safety of your care.","94539155-9dd7-4cff-9673-f77acbfb4f6a",[2215],{"_uid":2216,"file":2217,"image":2218,"title":2205,"format":16,"component":510,"description":2212,"key_learning":16,"prerequisite":16},"c7b076d3-1641-4817-8949-d73061b6f96d",[],{"id":2219,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":2220,"copyright":16,"fieldtype":288,"meta_data":2221,"is_external_url":290},138976226129263,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/dd0254d276/shapes-1.webp",{},[76],[2224],{"_uid":2225,"content":2226,"component":539},"cc597e3e-eb92-495b-a29b-ac0a0a48ec71",[2227],{"_uid":2228,"content":2229,"component":538},"ae1f19f6-a74a-46e9-9813-7879258d5bd9",{"type":12,"content":2230},[2231,2240,2249,2254,2259,2264,2269,2323,2328,2333,2338,2379],{"type":15,"attrs":2232,"content":2233},{"textAlign":53},[2234,2238],{"text":2235,"type":299,"marks":2236},"Publication Date: ",[2237],{"type":1147},{"text":2239,"type":299},"May 4, 2023",{"type":15,"attrs":2241,"content":2242},{"textAlign":53},[2243,2247],{"text":2244,"type":299,"marks":2245},"Author(s): ",[2246],{"type":1147},{"text":2248,"type":299},"HEC",{"type":15,"attrs":2250,"content":2251},{"textAlign":53},[2252],{"text":2253,"type":299},"As an organization focused on supporting the Canadian healthcare system at large, we are not able to provide direct support to individuals or groups. However, we hope that the guidance we offer here will be of some help.",{"type":15,"attrs":2255,"content":2256},{"textAlign":53},[2257],{"text":2258,"type":299},"You may be able to better explore your concern by talking directly to your healthcare provider or someone else involved in your care, including the appropriate supervisor and management. Your care team may be the most informed on your questions or concerns and know the best way to proceed.",{"type":15,"attrs":2260,"content":2261},{"textAlign":53},[2262],{"text":2263,"type":299},"Most healthcare organizations and regional health authorities also have patient relations departments trained to address individual concerns.",{"type":15,"attrs":2265,"content":2266},{"textAlign":53},[2267],{"text":2268,"type":299},"In instances where your concerns are not addressed by working with the healthcare institution where you received care, you may consider contacting the appropriate regulatory licensing agencies in your provincial and/or territorial jurisdiction:",{"type":819,"content":2270},[2271,2287,2302,2316],{"type":822,"content":2272},[2273,2278],{"type":15,"attrs":2274,"content":2275},{"textAlign":53},[2276],{"text":2277,"type":299},"Contact the ombuds to investigate individual concerns with experiences of care, including concerns of quality and safety",{"type":819,"content":2279},[2280],{"type":822,"content":2281},[2282],{"type":15,"attrs":2283,"content":2284},{"textAlign":53},[2285],{"text":2286,"type":299},"Some provinces have specific Indigenous patient ombuds you can access if you are First Nations, Inuit, or Métis.",{"type":822,"content":2288},[2289],{"type":15,"attrs":2290,"content":2291},{"textAlign":53},[2292,2294,2300],{"text":2293,"type":299},"Contact the ",{"text":2295,"type":299,"marks":2296},"medical regulatory authority in your province or territory",[2297],{"type":572,"attrs":2298},{"href":2299,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://www.royalcollege.ca/en/about/resources/mras.html",{"text":2301,"type":299}," if your concern is about the conduct of a physician.",{"type":822,"content":2303},[2304],{"type":15,"attrs":2305,"content":2306},{"textAlign":53},[2307,2308,2314],{"text":2293,"type":299},{"text":2309,"type":299,"marks":2310},"nurses association in your province or territory",[2311],{"type":572,"attrs":2312},{"href":2313,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://www.cna-aiic.ca/en/nursing/regulated-nursing-in-canada/regulatory-bodies",{"text":2315,"type":299}," if your concern is about the conduct of nursing staff (Personal Support Work, Licensed Practical Nurse, Registered Practical Nurse, etc.).",{"type":822,"content":2317},[2318],{"type":15,"attrs":2319,"content":2320},{"textAlign":53},[2321],{"text":2322,"type":299},"Contact the relevant licensing/regulating body if your concern involves a regulated health professional.",{"type":15,"attrs":2324,"content":2325},{"textAlign":53},[2326],{"text":2327,"type":299},"Regulatory bodies generally have their own concern-handling bylaws, policies, or procedures. You may be asked to put your concern in writing and identify yourself so that the issue can be thoroughly investigated.",{"type":15,"attrs":2329,"content":2330},{"textAlign":53},[2331],{"text":2332,"type":299},"If you are still having trouble resolving your concern(s), you may wish to contact the ministry of health in the province or territory where you received care.",{"type":15,"attrs":2334,"content":2335},{"textAlign":53},[2336],{"text":2337,"type":299},"Some concerns can also be reported directly:",{"type":819,"content":2339},[2340,2353,2366],{"type":822,"content":2341},[2342],{"type":15,"attrs":2343,"content":2344},{"textAlign":53},[2345,2347],{"text":2346,"type":299},"First Nations, Inuit, and Métis experiences of racism in healthcare in British Columbia can be reported at: ",{"text":2348,"type":299,"marks":2349},"safespace.healthcare",[2350],{"type":572,"attrs":2351},{"href":2352,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://www.safespacenetworks.ca/",{"type":822,"content":2354},[2355],{"type":15,"attrs":2356,"content":2357},{"textAlign":53},[2358,2360],{"text":2359,"type":299},"Medication errors or reactions can be reported at ",{"text":2361,"type":299,"marks":2362},"MedError.ca",[2363],{"type":572,"attrs":2364},{"href":2365,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://www.mederror.ca/",{"type":822,"content":2367},[2368],{"type":15,"attrs":2369,"content":2370},{"textAlign":53},[2371,2373],{"text":2372,"type":299},"Side effects and adverse reactions from health products (drugs, medical devices, vaccines and more) can be reported through the ",{"text":2374,"type":299,"marks":2375},"Canada Vigilance Program",[2376],{"type":572,"attrs":2377},{"href":2378,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada/canada-vigilance-program.html",{"type":15,"attrs":2380,"content":2381},{"textAlign":53},[2382,2384,2390],{"text":2383,"type":299},"A list of ",{"text":2385,"type":299,"marks":2386},"free mental health resources",[2387],{"type":572,"attrs":2388},{"href":2389,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://www.canada.ca/en/public-health/services/mental-health-services/mental-health-get-help.html",{"text":2391,"type":299}," is available to those who need 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santé?",{"name":2409,"created_at":2410,"published_at":2411,"updated_at":2412,"id":2413,"uuid":438,"content":2414,"slug":2555,"full_slug":2556,"sort_by_date":53,"position":2557,"tag_list":2558,"is_startpage":290,"parent_id":462,"meta_data":2559,"group_id":2562,"first_published_at":2563,"release_id":53,"lang":300,"path":53,"alternates":2564,"default_full_slug":2556,"translated_slugs":2565},"The Quebec Alzheimer Plan","2025-11-18T19:04:39.476Z","2026-02-23T19:59:00.168Z","2026-02-23T19:59:00.209Z",113881413607211,{"new":290,"seo":2415,"_uid":2418,"hero":2419,"type":174,"topics":2426,"Noindex":290,"content":2427,"audience":2553,"duration":16,"regional":2554,"component":708},{"title":2416,"plugin":279,"description":2417},"The Quebec Alzheimer Plan: Sharing the experience of its implementation to strengthen primary care","Under the Quebec Alzheimer Plan, the treating primary care clinicians are responsible for detecting, assessing, and following dementia in Family Medicine 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Specialized care, such as memory clinics, is reserved for more complex clinical situations.",{"type":15,"attrs":2441,"content":2442},{"textAlign":53},[2443,2445,2457,2461],{"text":2444,"type":299},"To facilitate a discussion on the implementation and evaluation of the Quebec Alzheimer Plan, knowledge translation tools were produced. These resources were presented in a webinar as part HEC’s ",{"text":2446,"type":299,"marks":2447},"Community Based Dementia Care and Support",[2448],{"type":572,"attrs":2449},{"href":2450,"uuid":446,"anchor":53,"custom":2451,"target":2069,"linktype":851,"story":2452},"/resources/webinar-discussion-series-community-dementia-care-and-support",{},{"name":2453,"id":2454,"uuid":446,"slug":2455,"url":2456,"full_slug":2456,"_stopResolving":461},"Webinar Discussion Series: Community Dementia Care and Support",130859789059472,"webinar-discussion-series-community-dementia-care-and-support","resources/webinar-discussion-series-community-dementia-care-and-support",{"text":2458,"type":299,"marks":2459}," ",[2460],{"type":1147},{"text":2462,"type":299},"discussion series.",{"type":15,"attrs":2464,"content":2465},{"textAlign":53},[2466],{"text":2467,"type":299},"There are six resources 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Canada.",[129,150],[185,192,200],"the-quebec-alzheimer-plan","resources/the-quebec-alzheimer-plan",-16830,[],{"parent_slug":457,"umbraco_path":2560,"umbraco_uuid":2561},"/HealthcareExcellenceCanada/Resources/TheQuebecAlzheimerPlanSharingTheExperienceOfItsImplementationToStrengthenPrimaryCare","c609546e-e260-4d52-95a8-12fc7ed68668","8dff8254-1cfa-4080-9105-42cefa10bc5c","2025-11-18T19:04:39.553Z",[],[2566],{"path":2567,"name":2568,"lang":469,"published":461},"ressources/plan-alzheimer-du-quebec-partager-l-experience-de-son-implantation-pour-renforcer-les-soins-primaires","Plan Alzheimer du Québec : partager l’expérience de son implantation pour renforcer les soins primaires",{"name":2570,"created_at":2571,"published_at":2572,"updated_at":2573,"id":2574,"uuid":399,"content":2575,"slug":2959,"full_slug":2960,"sort_by_date":53,"position":2961,"tag_list":2962,"is_startpage":290,"parent_id":462,"meta_data":2963,"group_id":2966,"first_published_at":2967,"release_id":53,"lang":300,"path":53,"alternates":2968,"default_full_slug":2960,"translated_slugs":2969},"Promising Practices for Enabling Aging in Place","2025-11-18T19:04:38.674Z","2026-03-26T15:57:08.590Z","2026-03-26T15:57:08.648Z",113881410326314,{"new":290,"seo":2576,"_uid":2578,"hero":2579,"type":174,"topics":2585,"Noindex":290,"content":2586,"audience":2957,"duration":16,"regional":2958,"component":708},{"title":2570,"plugin":279,"description":2577},"Learn more about some of the many approaches that are helping older adults age in place with improved safety, health and quality of life outcomes.","0370c53e-a8c5-4d6e-8497-1a40cee78cac",[2580],{"_uid":2581,"file":2582,"image":2583,"title":2570,"format":16,"component":510,"description":2577,"key_learning":16,"prerequisite":16},"7590f86f-265c-477d-8806-8c7e7b324fd2",[],{"id":2219,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":2220,"copyright":16,"fieldtype":288,"meta_data":2584,"is_external_url":290},{},[69,91,84,76,55,98,25,62],[2587,2935],{"_uid":2588,"content":2589,"component":539},"957dc1e2-0b3e-4bf5-9c24-afd74d9c44e3",[2590,2686,2706,2715,2729,2737,2751,2759,2773,2781,2795,2803,2817,2825,2839,2847,2861,2869,2883,2891,2905,2913,2927],{"_uid":2591,"content":2592,"component":538},"32ce7cd7-c25f-4d56-b5f5-ad4eaef12c89",{"type":12,"content":2593},[2594,2599,2604,2641,2646,2651],{"type":15,"attrs":2595,"content":2596},{"textAlign":53},[2597],{"text":2598,"type":299},"Across Canada, aging in place programs are helping older adults age in place, in the community, with formal support. These promising practices lead to improved safety, health and quality of life for those who remain at home. They can also delay entry to long-term care, reduce emergency department visits, lessen demands on care partners, and make better use of health and social care resources.",{"type":15,"attrs":2600,"content":2601},{"textAlign":53},[2602],{"text":2603,"type":299},"Aging in place programs support older adults and their care partners living at home in many ways including:",{"type":819,"content":2605},[2606,2613,2620,2627,2634],{"type":822,"content":2607},[2608],{"type":15,"attrs":2609,"content":2610},{"textAlign":53},[2611],{"text":2612,"type":299},"Addressing challenges with system navigation",{"type":822,"content":2614},[2615],{"type":15,"attrs":2616,"content":2617},{"textAlign":53},[2618],{"text":2619,"type":299},"Reducing financial barriers",{"type":822,"content":2621},[2622],{"type":15,"attrs":2623,"content":2624},{"textAlign":53},[2625],{"text":2626,"type":299},"Improving responsiveness (e.g., reliability of staff, consistency of staff, flexibility of services, respite services for care partners)",{"type":822,"content":2628},[2629],{"type":15,"attrs":2630,"content":2631},{"textAlign":53},[2632],{"text":2633,"type":299},"Providing access to specialized services such as social and emotional support, on-call support, language and cultural services, and help with non-medical needs",{"type":822,"content":2635},[2636],{"type":15,"attrs":2637,"content":2638},{"textAlign":53},[2639],{"text":2640,"type":299},"Creating connected communities where older adults and their care partners are engaged in health and social activities.",{"type":15,"attrs":2642,"content":2643},{"textAlign":53},[2644],{"text":2645,"type":299},"Healthcare Excellence Canada, in partnership with organizations delivering aging in place programs, has summarized some of these promising practices into short summaries to catalyze discussion about how similar approaches could be adapted and applied elsewhere. The summaries offer details about how each practice works, evaluation and impact, and key success factors.",{"type":559,"attrs":2647,"content":2648},{"level":561,"textAlign":53},[2649],{"text":2650,"type":299},"Why this work matters",{"type":15,"attrs":2652,"content":2653},{"textAlign":53},[2654,2656,2662,2664,2670,2672,2684],{"text":2655,"type":299},"Most people in Canada – ",{"text":2657,"type":299,"marks":2658},"85 percent of adults surveyed and 96 percent of those aged 65 years and older",[2659],{"type":572,"attrs":2660},{"href":2661,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://static1.squarespace.com/static/5c2fa7b03917eed9b5a436d8/t/60428c8d3c118d6237a6ac11/1614974093703/English+NIA+CMA+Report.pdf",{"text":2663,"type":299}," – want to avoid moving into a long-term care home and age at home for as long as they can. Despite this desire, ",{"text":2665,"type":299,"marks":2666},"one in 10 people",[2667],{"type":572,"attrs":2668},{"href":2669,"uuid":53,"anchor":53,"custom":53,"target":575,"linktype":576},"https://yourhealthsystem.cihi.ca/hsp/inbrief?lang=en&_gl=1*1hclsjx*_ga*NTEzNzg2OTgyLjE2OTIyMDk5MzQ.*_ga_44X3CK377B*MTY5MjIwOTkzNC4xLjEuMTY5MjIxMDMyMy4wLjAuMA..&_ga=2.224801242.1196673589.1692209934-513786982.1692209934#!/indicators/082/new-long-term-care-residents-who-potentially-could-have-been-cared-for-at-home/;mapC1;mapLevel2;/",{"text":2671,"type":299}," who enter long-term care could have potentially been cared for at home with formal support. Learn more about ",{"text":2673,"type":299,"marks":2674},"Enabling Aging in Place",[2675],{"type":572,"attrs":2676},{"href":2677,"uuid":2678,"anchor":53,"custom":2679,"target":2069,"linktype":851,"story":2680},"/programs/enabling-aging-in-place","55ec5ec1-cdad-4ca3-8923-16d512d9201d",{},{"name":2673,"id":2681,"uuid":2678,"slug":2682,"url":2683,"full_slug":2683,"_stopResolving":461},123451159434422,"enabling-aging-in-place","programs/enabling-aging-in-place",{"text":2685,"type":299},", an HEC collaborative focused on implementing promising practices that enable older adults to age safely in place.",{"_uid":2687,"content":2688,"component":538},"c7c77e49-1cbe-4872-8294-cf8ff7e6b0b2",{"type":12,"content":2689},[2690,2695,2701],{"type":559,"attrs":2691,"content":2692},{"level":561,"textAlign":53},[2693],{"text":2694,"type":299},"Aging in place promising practice summaries",{"type":559,"attrs":2696,"content":2698},{"level":2697,"textAlign":53},3,[2699],{"text":2700,"type":299},"Better at Home (British Columbia)",{"type":15,"attrs":2702,"content":2703},{"textAlign":53},[2704],{"text":2705,"type":299},"The Better at Home program enables older adults to maintain independence and community connections by assisting with non-medical daily tasks. Developed from the successful Community Action for Seniors Independence (CASI) pilot, this initiative was launched in 2012 by United Way British Columbia in partnership with the Province of BC to address essential everyday needs beyond medical care.",{"_uid":2707,"file":2708,"link":2713,"label":2714,"linkType":853,"component":854,"linkLabel":16},"27434f54-b288-41e4-844c-8d68029a664e",{"id":2709,"alt":2710,"name":16,"focus":16,"title":2710,"source":16,"filename":2711,"copyright":16,"fieldtype":288,"meta_data":2712,"is_external_url":290},114291832137740,"Betterathome Promisingpractice EN","https://a-ca.storyblok.com/f/850807391887861/40223f60ca/betterathome-promisingpractice-en.pdf",{},{"id":16,"url":16,"linktype":851,"fieldtype":776,"cached_url":16},"Read the summary",{"_uid":2716,"content":2717,"component":538},"b98bb029-27f3-4c09-9aec-2470e191f4c4",{"type":12,"content":2718},[2719,2724],{"type":559,"attrs":2720,"content":2721},{"level":2697,"textAlign":53},[2722],{"text":2723,"type":299},"Community Paramedicine at Clinic (Ontario)",{"type":15,"attrs":2725,"content":2726},{"textAlign":53},[2727],{"text":2728,"type":299},"The Ontario-based Community Paramedicine at Clinic (CP@clinic) Program is an evidence-based initiative, focusing on chronic disease prevention, management and health promotion. 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There are now over 200 documented CCs across Canada, with provincial support in Ontario, Alberta, British Columbia, and Quebec, and ongoing research nationwide.",{"_uid":2752,"file":2753,"link":2758,"label":2714,"linkType":853,"component":854,"linkLabel":16},"c7198d65-bd16-46d0-b4d8-0cb5e51758fb",{"id":2754,"alt":2755,"name":16,"focus":16,"title":2755,"source":16,"filename":2756,"copyright":16,"fieldtype":288,"meta_data":2757,"is_external_url":290},114291828930570,"Compassionatecommunitiespromisingpractice EN FINAL","https://a-ca.storyblok.com/f/850807391887861/923f852fed/compassionatecommunitiespromisingpractice-en-final.pdf",{},{"id":16,"url":16,"linktype":851,"fieldtype":776,"cached_url":16},{"_uid":2760,"content":2761,"component":538},"7152cc74-de22-4713-933f-6b4234ed6e58",{"type":12,"content":2762},[2763,2768],{"type":559,"attrs":2764,"content":2765},{"level":2697,"textAlign":53},[2766],{"text":2767,"type":299},"Home ViVE (British Columbia)",{"type":15,"attrs":2769,"content":2770},{"textAlign":53},[2771],{"text":2772,"type":299},"Vancouver Coastal Health’s Home ViVE (Home Visits to Vancouver's Elders) is a program staffed by family physicians and nurse practitioners, that offers 24/7 care to frail older adults who cannot access traditional healthcare due to their condition. 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As a result, many provinces and territories have been taking action to review their policies, processes and practices.",{"type":15,"attrs":3040,"content":3041},{"textAlign":53},[3042],{"text":3043,"type":299},"To support the development and implementation of effective policies in the LTC sector, Healthcare Excellence Canada (HEC) hosted a policy lab series in late 2022 and early 2023. The series brought together 23 stakeholders over two sessions ranging from patients and caregivers to health system leaders, to data specialists, to government policymakers.",{"type":15,"attrs":3045,"content":3046},{"textAlign":53},[3047],{"text":3048,"type":299},"Through facilitated discussions, participants explored this question: What principles and/or processes are necessary to support co-design and collaboration among those designing LTC policies and directives (including long-term care acts, legislation and inspection programs), those responsible for translating and implementing LTC policy/directives and legislative requirements, and those providing, participating in, and experiencing care in LTC settings?",{"type":15,"attrs":3050,"content":3051},{"textAlign":53},[3052],{"text":3053,"type":299},"The overall objectives for the policy lab series were the following:",{"type":819,"content":3055},[3056,3063,3070],{"type":822,"content":3057},[3058],{"type":15,"attrs":3059,"content":3060},{"textAlign":53},[3061],{"text":3062,"type":299},"understand the experiences of the various user groups in LTC including residents, families and caregivers; care managers; direct care staff; and policy-makers.",{"type":822,"content":3064},[3065],{"type":15,"attrs":3066,"content":3067},{"textAlign":53},[3068],{"text":3069,"type":299},"explore the needs of these different groups when it comes to the development, implementation and evaluation of policies in LTC settings; and",{"type":822,"content":3071},[3072],{"type":15,"attrs":3073,"content":3074},{"textAlign":53},[3075],{"text":3076,"type":299},"design policy processes/approaches that enable co-design of policy/standards for LTC, that support resident-centred approaches to care.",{"type":15,"attrs":3078,"content":3079},{"textAlign":53},[3080],{"text":3081,"type":299},"Two key knowledge products resulted from the policy lab process and are shared to support improvements to long-term care:",{"type":559,"attrs":3083,"content":3084},{"level":561,"textAlign":53},[3085],{"text":3086,"type":299},"Ideal policy making process",{"type":15,"attrs":3088,"content":3089},{"textAlign":53},[3090],{"text":3091,"type":299},"Through the course of their discussions, policy lab participants developed guidelines/recommendations for how to develop LTC policies that reflect the perspectives of those who provide and who experience care. 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Our legislative table simplifies this process by enabling you to quickly identify policy authors and their most recent amendments. We recognize the importance of including the perspectives of both care providers and recipients to ensure resident-centered care. 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