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Thank you!”","Department of Family and Community Medicine, Mount Sinai Hospital, Toronto","quote",{"id":16,"cta":691,"_uid":706,"items":707,"title":711,"component":712},[692],{"_uid":693,"link":694,"label":704,"component":705},"b6eb7d04-f574-4fac-bb9c-9aab3b10d794",{"id":695,"url":16,"linktype":696,"fieldtype":697,"cached_url":698,"story":699},"c0994de2-19e1-4311-b3e8-b4ddd7069dc6","story","multilink","resources/",{"name":700,"id":701,"uuid":695,"slug":702,"url":698,"full_slug":698,"_stopResolving":703},"Resources",112494035151922,"resources",true,"See all resources","simple-link","61fa3d0b-9f9b-47e6-8713-2ff8c4536fe4",[708,709,710],"313e12e4-cfee-4d38-8770-00df5165b4ca","5b147025-8478-4972-9b46-aefd64366725","341b9d32-6838-45d9-ac36-b1b601be3b13","Related Resources","slider-redirection",[143,129,150],"hec-page-program",[716,746,766,895],{"_uid":717,"content":718,"component":745},"8f98880d-e645-4226-86c7-38fa8e220c29",[719],{"_uid":720,"content":721,"component":744},"92c59f62-8bdc-4cc3-bcaa-e62d380e9e38",{"type":12,"content":722},[723,728],{"type":15,"attrs":724,"content":725},{"textAlign":53},[726],{"text":727,"type":321},"A partnership between Healthcare Excellence Canada and Canada Health Infoway, Virtual Care Together supports healthcare providers with tools and training to deliver safe, high-quality virtual care.",{"type":15,"attrs":729,"content":730},{"textAlign":53},[731,733,742],{"text":732,"type":321},"Virtual care can improve how we provide healthcare across Canada, often as a complement to in-person care. The pandemic has proven the value of this method of care delivery, and patients and providers want to continue using it. According to the ",{"text":734,"type":321,"marks":735},"2021 National Survey of Canadian Physicians",[736],{"type":737,"attrs":738},"link",{"href":739,"uuid":53,"anchor":53,"custom":53,"target":740,"linktype":741},"https://www.infoway-inforoute.ca/en/component/edocman/resources/reports/benefits-evaluation/3935-2021-national-survey-of-canadian-physicians?Itemid=101","_blank","url",{"text":743,"type":321},", most physicians believe virtual care improves access and enables quality, efficient care for their patients. But to optimize their use of virtual care, clinicians need the right tools and training.","simple-richtext","wysiwyg-program-sticky",{"id":16,"_uid":747,"link":748,"image":754,"title":756,"video_id":16,"component":757,"media_type":758,"description":759,"video_title":16},"ccdfcf99-0b35-408e-9f10-f2d857cd7066",[749],{"_uid":750,"link":751,"label":753,"component":705},"6dd7fb35-4660-4e88-bad8-a2bfd6e0b840",{"id":16,"url":752,"target":740,"linktype":741,"fieldtype":697,"cached_url":752},"https://www.infoway-inforoute.ca/en/component/edocman/6378-clinician-change-virtual-care-toolkit/view-document?utm_source=website&utm_medium=hec","Learn more",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":755},{},"Virtual care toolkit for clinicians ","info-block-program-sticky","none",{"type":12,"content":760},[761],{"type":15,"attrs":762,"content":763},{"textAlign":53},[764],{"text":765,"type":321},"The Clinician Change Virtual Care Toolkit provides tools and resources that support new and experienced clinicians or support staff to deliver safe, high-quality virtual care.",{"id":16,"_uid":767,"content":768,"component":745},"9a04945c-f71b-4f69-bc4d-c264eb23afd1",[769,840,847],{"_uid":770,"content":771,"component":744},"41696532-bb4c-49de-aaa7-4c04a35791fc",{"type":12,"content":772},[773,780,785,789,794,799,804],{"type":774,"attrs":775,"content":777},"heading",{"level":776,"textAlign":53},2,[778],{"text":779,"type":321},"Virtual Care Together design collaborative",{"type":15,"attrs":781,"content":782},{"textAlign":53},[783],{"text":784,"type":321},"The Virtual Care Together design collaborative brought together 25 teams across Canada to prepare, implement and evaluate virtual care tools and resources that focused on community-based primary care. Between October 2021 and March 2022, teams tested and refined supports needed for community-based primary care providers to implement safe and high-quality virtual care services, and informed content development for a toolkit for new and experienced users of virtual care.",{"type":15,"attrs":786,"content":787},{"textAlign":53},[788],{"text":626,"type":321},{"type":774,"attrs":790,"content":791},{"level":776,"textAlign":53},[792],{"text":793,"type":321},"Virtual Care Together Toolkit",{"type":15,"attrs":795,"content":796},{"textAlign":53},[797],{"text":798,"type":321},"The Clinician Change Virtual Care Toolkit shares information and resources to support clinicians with the tools they need to provide safe, high quality virtual care. It can be used by clinicians and support staff who are new or experienced users of virtual care.",{"type":15,"attrs":800,"content":801},{"textAlign":53},[802],{"text":803,"type":321},"Inside the toolkit you’ll find:",{"type":311,"content":805},[806,818,829],{"type":314,"content":807},[808],{"type":15,"attrs":809,"content":810},{"textAlign":53},[811,816],{"text":812,"type":321,"marks":813},"Streamlined information from trusted sources ",[814],{"type":815},"bold",{"text":817,"type":321},"that can be used to plan for and improve virtual care services offered via different modalities, such as phone, video, secure messaging or remote patient monitoring.",{"type":314,"content":819},[820],{"type":15,"attrs":821,"content":822},{"textAlign":53},[823,827],{"text":824,"type":321,"marks":825},"Virtual care evaluation resources ",[826],{"type":815},{"text":828,"type":321},"that can be consulted to inform plans and approaches for evaluating virtual care services and identifying areas for improvement.",{"type":314,"content":830},[831],{"type":15,"attrs":832,"content":833},{"textAlign":53},[834,838],{"text":835,"type":321,"marks":836},"Additional tools and resources ",[837],{"type":815},{"text":839,"type":321},"that were identified through an extensive environmental scan and stakeholder outreach activities.",{"_uid":841,"file":842,"link":844,"label":793,"linkType":737,"component":845,"linkLabel":846},"73149cf1-4bbd-490a-bc99-3aa41a66469f",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":843},{},{"id":16,"url":752,"target":740,"linktype":741,"fieldtype":697,"cached_url":752},"banner-link","Get the toolkit",{"_uid":848,"content":849,"component":744},"dcaed661-0c2a-4793-b971-498068de9034",{"type":12,"content":850},[851,856,861,890],{"type":15,"attrs":852,"content":853},{"textAlign":53},[854],{"text":855,"type":321},"The Clinician Change Virtual Care Toolkit was created by clinicians and virtual care experts who helped select key resources, published by trusted sources, and extract and synthesize information and evidence from these resources.",{"type":774,"attrs":857,"content":858},{"level":776,"textAlign":53},[859],{"text":860,"type":321},"More about Virtual Care Together",{"type":15,"attrs":862,"content":863},{"textAlign":53},[864,866,872,874,888],{"text":865,"type":321},"Virtual Care Together is part of the Change Management Program, which also includes the ",{"text":867,"type":321,"marks":868},"Digital Health Learning Program",[869],{"type":737,"attrs":870},{"href":871,"uuid":53,"anchor":53,"custom":53,"target":740,"linktype":741},"https://www.infoway-inforoute.ca/en/patients-families-caregivers/digital-health-learning-program",{"text":873,"type":321},". 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",[246],[25],[1005,1112,1124,1195],{"_uid":1006,"content":1007,"component":1111},"debdd3bf-1651-4ccc-9bbc-85064b664ccb",[1008],{"_uid":1009,"content":1010,"component":744},"a491d03b-a8ca-41da-afd6-b4319dd0b6ee",{"type":12,"content":1011},[1012,1026,1031,1066,1071,1085,1090],{"type":15,"attrs":1013,"content":1014},{"textAlign":53},[1015,1017,1024],{"text":1016,"type":321},"The ",{"text":1018,"type":321,"marks":1019},"Toolkit",[1020],{"type":737,"attrs":1021},{"href":1022,"uuid":53,"anchor":53,"custom":1023,"target":740,"linktype":741},"https://www.infoway-inforoute.ca/en/component/edocman/6378-clinician-change-virtual-care-toolkit/view-document",{},{"text":1025,"type":321}," was developed in collaboration with clinicians, virtual care experts and patient partners to give care providers the tools they need to provide safe, high quality virtual care to their patients. It is intended for clinicians and support staff who are new or experienced users of virtual care.",{"type":15,"attrs":1027,"content":1028},{"textAlign":53},[1029],{"text":1030,"type":321},"The Toolkit focuses on three priority areas identified by clinicians:",{"type":311,"content":1032},[1033,1044,1055],{"type":314,"content":1034},[1035],{"type":15,"attrs":1036,"content":1037},{"textAlign":53},[1038,1042],{"text":1039,"type":321,"marks":1040},"Appropriateness: ",[1041],{"type":815},{"text":1043,"type":321},"Considerations for determining whether virtual care can be used, and which modality (phone, video, secure messaging or remote patient monitoring) is most appropriate for the particular circumstance",{"type":314,"content":1045},[1046],{"type":15,"attrs":1047,"content":1048},{"textAlign":53},[1049,1053],{"text":1050,"type":321,"marks":1051},"Use and optimization of virtual care services: ",[1052],{"type":815},{"text":1054,"type":321},"Information to help address issues and challenges associated with enabling and delivering virtual care services, including technology, privacy and security considerations",{"type":314,"content":1056},[1057],{"type":15,"attrs":1058,"content":1059},{"textAlign":53},[1060,1064],{"text":1061,"type":321,"marks":1062},"Quality and safe virtual care interactions: ",[1063],{"type":815},{"text":1065,"type":321},"Resources to enhance the quality and safety of virtual care delivery, including virtual relationship building and conducting physical examinations",{"type":15,"attrs":1067,"content":1068},{"textAlign":53},[1069],{"text":1070,"type":321},"“The rapid shift to virtual care during the pandemic meant clinicians had to quickly adapt to provide care for their patients by phone, video, secure messaging or remote patient monitoring,” said Michael Green, President and CEO, Infoway. “Many expressed a desire for tools and training so they could provide the best care possible in a virtual setting. We hope this Toolkit will address that need and we are grateful to HEC and the many clinicians who helped develop it.”",{"type":15,"attrs":1072,"content":1073},{"textAlign":53},[1074,1076,1083],{"text":1075,"type":321},"In addition, feedback from the ",{"text":1077,"type":321,"marks":1078},"Virtual Care Together Design Collaborative",[1079],{"type":737,"attrs":1080},{"href":1081,"uuid":275,"anchor":53,"custom":1082,"target":882,"linktype":696},"/programs/virtual-care-together",{},{"text":1084,"type":321},", an initiative that brought together 25 teams in 10 provinces and territories, helped refine information in the Toolkit. The teams included representatives from primary care practices and organizations, community-based health centres and non-profit organizations, as well as patient partners. The teams collectively serve more than 400,000 Canadians.",{"type":15,"attrs":1086,"content":1087},{"textAlign":53},[1088],{"text":1089,"type":321},"“Everyone wants and deserves excellence in healthcare, whether in-person or virtual,” said Jennifer Zelmer, President and CEO, HEC. “That’s what motivated primary care teams and patient partners to come together with Infoway and HEC in the Virtual Care Together Design Collaborative and now to share the resulting practical tools and resources so that more people can benefit from safer and high-quality care closer to home.”",{"type":15,"attrs":1091,"content":1092},{"textAlign":53},[1093,1095,1101,1103,1109],{"text":1094,"type":321},"According to Infoway’s most recent ",{"text":1096,"type":321,"marks":1097},"virtual care tracking research",[1098],{"type":737,"attrs":1099},{"href":1100,"uuid":53,"anchor":53,"custom":53,"target":740,"linktype":741},"https://www.infoway-inforoute.ca/en/component/edocman/resources/reports/benefits-evaluation/3828-canadians-health-care-experiences-during-covid-19?Itemid=101",{"text":1102,"type":321},", an estimated 33 per cent of all patient-reported visits between January 2021 and March 2022 were virtual. 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It is an excellent resource for health care providers in their virtual care environment.","Cardiac Rehabilitation Program","Health Prince Edward Island",{"_uid":1168,"image":1169,"quote":1171,"author":1181,"component":652,"author_title":497},"bbaea86a-8d60-4007-a298-d5cbc7e9a6aa",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1170},{},{"type":12,"content":1172},[1173],{"type":15,"attrs":1174,"content":1175},{"textAlign":53},[1176],{"text":1177,"type":321,"marks":1178},"The Toolkit helps to maximize the benefits of virtual care while minimizing the challenges. 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We have developed a greater awareness of the factors impacting access and acceptance to virtual care, and we are working to address them.","Primary Health Care and Chronic Disease Management"," Nova Scotia Health Authority",{"id":16,"_uid":1196,"link":1197,"image":1198,"title":1200,"video_id":1201,"component":1202,"video_mp4":1203,"media_type":1205,"video_type":1206,"description":1207,"video_title":1249,"video_mp4_thumbnail":1250},"dd8ecb42-ada4-4986-a67d-23e2419286da",[],{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1199},{},"Moving beyond technology: Exploring the Clinician Change Virtual Care Toolkit","llWQo1E_bBY","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1204},{},"video","youtube",{"type":12,"content":1208},[1209,1214,1228,1234,1239,1244],{"type":15,"attrs":1210,"content":1211},{"textAlign":53},[1212],{"text":1213,"type":321},"View the recording of this virtual learning exchange to learn more about the Clinician Change Virtual Care Toolkit, alongside an experienced primary care physician and the teams that helped create it. During the webinar, participants had the opportunity to engage with experts and hear how clinicians across the country are using the toolkit to deliver safe virtual care and improve experiences for patients and providers.",{"type":15,"attrs":1215,"content":1217},{"textAlign":1216},"left",[1218,1219,1226],{"text":1016,"type":321},{"text":1220,"type":321,"marks":1221},"Clinician Change Virtual Care Toolkit",[1222],{"type":737,"attrs":1223},{"href":1224,"uuid":53,"anchor":53,"custom":1225,"target":740,"linktype":741},"https://www.infoway-inforoute.ca/en/component/edocman/resources/clinician-change-management/6378-clinician-change-virtual-care-toolkit",{},{"text":1227,"type":321}," gives clinicians and support staff the tools they need to provide safe, high quality virtual care, whether they’re new or experienced users of technology. The toolkit includes guidance for planning and delivering virtual care, as well as evaluation and other resources from trusted sources. The toolkit was prepared by Canada Health Infoway and Healthcare Excellence Canada.",{"type":774,"attrs":1229,"content":1231},{"level":1230,"textAlign":53},3,[1232],{"text":1233,"type":321},"Speaker",{"type":15,"attrs":1235,"content":1236},{"textAlign":53},[1237],{"text":1238,"type":321},"Dr. Kevin Samson, The Centre for Effective Practice",{"type":774,"attrs":1240,"content":1241},{"level":1230,"textAlign":53},[1242],{"text":1243,"type":321},"Host",{"type":15,"attrs":1245,"content":1246},{"textAlign":53},[1247],{"text":1248,"type":321},"Haley Warren, Senior Program Lead, Healthcare Excellence Canada","Moving Beyond Technology Webinar: August 17, 2022",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":288,"meta_data":1251},{},[],"hec-page-update","new-toolkit-will-help-health-care-providers-deliver-virtual-care-to-canadians","updates/new-toolkit-will-help-health-care-providers-deliver-virtual-care-to-canadians",-7660,[],114595414941747,{"parent_slug":1260,"umbraco_path":1261,"umbraco_uuid":1262},"updates","/HealthcareExcellenceCanada/News/NewToolkitWillHelpHealthCareProvidersDeliverVirtualCareToCanadians","69b76750-3ce9-4047-a0d6-e763976b1177","79e61fe5-57d2-4aab-b766-ff632bface1a","2025-12-15T17:39:13.327Z",[],[1267],{"path":1268,"name":1269,"lang":949,"published":703},"actualites-et-perspectives/une-nouvelle-trousse-d-outils-pour-aider-les-professionnels-de-la-sante-a-donner-des-soins-virtuels-aux-canadiens","Une nouvelle trousse d’outils pour aider les professionnels de la santé à donner des soins virtuels aux Canadiens",{"name":1271,"created_at":1272,"published_at":1273,"updated_at":1274,"id":1275,"uuid":709,"content":1276,"slug":1347,"full_slug":1348,"sort_by_date":53,"position":1349,"tag_list":1350,"is_startpage":290,"parent_id":1351,"meta_data":1352,"group_id":1355,"first_published_at":1356,"release_id":53,"lang":943,"path":53,"alternates":1357,"default_full_slug":1348,"translated_slugs":1358},"Supporting health leaders to further the delivery of appropriate and safe virtual care","2025-11-18T18:59:52.914Z","2026-02-25T19:26:54.289Z","2026-02-25T19:26:54.311Z",113880239844823,{"new":290,"seo":1277,"_uid":1279,"hero":1280,"type":170,"topics":1314,"Noindex":290,"content":1315,"audience":1344,"duration":16,"regional":1345,"component":1346},{"title":1271,"plugin":278,"description":1278},"The guidance in this report is designed to support health leaders in developing policies and regulations to further the delivery of appropriate and safe virtual care.","b86f946a-9390-4880-ac0e-4100041b838f",[1281],{"_uid":1282,"file":1283,"image":1293,"title":1271,"format":16,"component":1297,"description":1298,"key_learning":16,"prerequisite":16},"181ce165-090d-4123-8bc0-5b6f1037d012",[1284],{"_uid":1285,"file":1286,"label":1291,"component":1292},"a3684637-491a-47cb-9eb5-31bce504387b",{"id":1287,"alt":1288,"name":16,"focus":16,"title":1288,"source":16,"filename":1289,"copyright":16,"fieldtype":288,"meta_data":1290,"is_external_url":290},114293574158736,"20220412 Virtualcarepolicylab EN","https://a-ca.storyblok.com/f/850807391887861/7022ddb829/20220412-virtualcarepolicylab-en.pdf",{},"Download the report","simple-file",{"id":1294,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1295,"copyright":16,"fieldtype":288,"meta_data":1296,"is_external_url":290},138976225850732,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/f6c7e434b0/shapes-3.webp",{},"hero-resource",{"type":12,"content":1299},[1300],{"type":15,"attrs":1301,"content":1302},{"textAlign":53},[1303,1305,1312],{"text":1304,"type":321},"Through work on the Clinician Change Management program, a collaborative program developed by HEC and ",{"text":1306,"type":321,"marks":1307},"Canada Health Infoway",[1308],{"type":737,"attrs":1309},{"href":1310,"uuid":53,"anchor":53,"custom":1311,"target":740,"linktype":741},"https://www.infoway-inforoute.ca/en/",{},{"text":1313,"type":321},", it became clear that there was a need to catalyze policy change surrounding the question of what constitutes an appropriate virtual visit, and what parameters/criteria guide this decision.",[39,25,84,18,76,98],[1316],{"_uid":1317,"content":1318,"component":1111},"391059e2-86fa-409b-8afd-b1d9fa499e5a",[1319],{"_uid":1320,"content":1321,"component":744},"f09352c7-0d18-40b1-8d05-095dbf2113e3",{"type":12,"content":1322},[1323,1328],{"type":15,"attrs":1324,"content":1325},{"textAlign":53},[1326],{"text":1327,"type":321},"To support these discussions, Healthcare Excellence Canada convened a policy lab series that brought together representatives from across the country including patients (defined as individuals with personal experience of a health issue and informal caregivers, including family and friends); primary care providers; policy and decision-makers to co-design guidance for health leaders.",{"type":15,"attrs":1329,"content":1330},{"textAlign":53},[1331,1333,1337,1342],{"text":1332,"type":321},"The resulting report, ",{"text":1334,"type":321,"marks":1335},"“",[1336],{"type":815},{"text":1338,"type":321,"marks":1339},"What we Heard: Results of a Policy Lab on the Appropriate Use of Virtual Care in a Primary Care Setting” ",[1340],{"type":1341},"italic",{"text":1343,"type":321},"outlines the results of the policy lab activities. The guidance in this report is designed to support health leaders in developing policies and regulations to further the delivery of appropriate and safe virtual care.",[143,122,136,129,150],[185,192,200],"hec-page-resource-single","supporting-health-leaders-to-further-the-delivery-of-appropriate-and-safe-virtual-care","resources/supporting-health-leaders-to-further-the-delivery-of-appropriate-and-safe-virtual-care",-13670,[],103604225865405,{"parent_slug":702,"umbraco_path":1353,"umbraco_uuid":1354},"/HealthcareExcellenceCanada/Resources/SupportingHealthLeadersToFurtherTheDeliveryOfAppropriateAndSafeVirtualCare","06b57d5c-a173-421c-8cfa-164d7f2dd417","a47bd3a6-f545-4102-baaf-bc1a859cfc70","2025-11-18T18:59:53.038Z",[],[1359],{"path":1360,"name":1361,"lang":949,"published":703},"ressources/aider-les-leaders-en-sante-a-faire-avancer-la-prestation-de-soins-virtuels-appropries-et-surs","Aider les leaders en santé à faire avancer la prestation de soins virtuels appropriés et sûrs",{"name":1363,"created_at":1364,"published_at":1365,"updated_at":1366,"id":1367,"uuid":710,"content":1368,"slug":1464,"full_slug":1465,"sort_by_date":53,"position":1466,"tag_list":1467,"is_startpage":290,"parent_id":1351,"meta_data":1468,"group_id":1471,"first_published_at":1472,"release_id":53,"lang":943,"path":53,"alternates":1473,"default_full_slug":1465,"translated_slugs":1474},"Virtual Care Resources for Healthcare Providers and Healthcare Leaders","2025-11-18T19:00:41.464Z","2026-02-24T13:06:32.785Z","2026-02-24T13:06:32.815Z",113880438701576,{"new":290,"seo":1369,"_uid":1371,"hero":1372,"type":174,"topics":1439,"Noindex":290,"content":1440,"audience":1462,"duration":16,"regional":1463,"component":1346},{"title":1363,"plugin":278,"description":1370},"The way you care for patients is changing.","59485f13-c803-456c-8270-89617e75faf6",[1373],{"_uid":1374,"file":1375,"image":1384,"title":1363,"format":16,"component":1297,"description":1388,"key_learning":1395,"prerequisite":16},"1a46f988-93a3-4b72-8c0c-fbc84271c136",[1376],{"_uid":1377,"file":1378,"label":1383,"component":1292},"5338218a-e064-4ebd-84f2-3ca1ed1122dc",{"id":1379,"alt":1380,"name":16,"focus":16,"title":1380,"source":16,"filename":1381,"copyright":16,"fieldtype":288,"meta_data":1382,"is_external_url":290},114294373825116,"Webside Manners Infographic","https://a-ca.storyblok.com/f/850807391887861/bed3ceeca4/webside-manners-infographic.pdf",{},"WEBside Manner",{"id":1385,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1386,"copyright":16,"fieldtype":288,"meta_data":1387,"is_external_url":290},138976226129263,"https://a-ca.storyblok.com/f/850807391887861/1500x1000/dd0254d276/shapes-1.webp",{},{"type":12,"content":1389},[1390],{"type":15,"attrs":1391,"content":1392},{"textAlign":53},[1393],{"text":1394,"type":321},"The way you care for patients is changing. See below for valuable resources to help you and your colleagues improve virtual care appointments.",{"type":12,"content":1396},[1397,1402],{"type":15,"attrs":1398,"content":1399},{"textAlign":53},[1400],{"text":1401,"type":321},"Tips for Webside Manner:",{"type":311,"content":1403},[1404,1411,1418,1425,1432],{"type":314,"content":1405},[1406],{"type":15,"attrs":1407,"content":1408},{"textAlign":53},[1409],{"text":1410,"type":321},"Create a workstation that’s private, quiet, well-lit and distraction free.",{"type":314,"content":1412},[1413],{"type":15,"attrs":1414,"content":1415},{"textAlign":53},[1416],{"text":1417,"type":321},"Get comfortable with the technology before your visit. Be set up in front of your computer, tablet or smartphone at least 10 minutes before your visit.",{"type":314,"content":1419},[1420],{"type":15,"attrs":1421,"content":1422},{"textAlign":53},[1423],{"text":1424,"type":321},"Be aware of potential language or communication barriers and care requirements in advance and adjust approach accordingly.",{"type":314,"content":1426},[1427],{"type":15,"attrs":1428,"content":1429},{"textAlign":53},[1430],{"text":1431,"type":321},"Don’t rush — pause and encourage patients to ask questions.",{"type":314,"content":1433},[1434],{"type":15,"attrs":1435,"content":1436},{"textAlign":53},[1437],{"text":1438,"type":321},"Share resources with patients after your visit that they may find helpful.",[84,25],[1441],{"_uid":1442,"content":1443,"component":1111},"ec43e6c1-b344-4520-8036-97f374033b2a",[1444,1453],{"_uid":1445,"content":1446,"component":744},"664b0e6e-5d99-42e1-8297-cf91ac219660",{"type":12,"content":1447},[1448],{"type":15,"attrs":1449,"content":1450},{"textAlign":53},[1451],{"text":1452,"type":321},"In 2020, we worked with the Canadian Medical Association to develop a WEBside manner infographic for healthcare providers, to help you make the most of virtual care appointments. Use this resource as part of your quality service and share it with your peers.",{"_uid":1454,"content":1455,"component":744},"81321e8d-ee38-4541-b4ae-af5dd91a8cb3",{"type":12,"content":1456},[1457],{"type":15,"attrs":1458,"content":1459},{"textAlign":53},[1460],{"text":1461,"type":321},"© 2020 Canadian Medical Association. Reproduced by Healthcare Excellence Canada with permission.",[],[],"virtual-care-resources-for-healthcare-providers-and-healthcare-leaders","resources/virtual-care-resources-for-healthcare-providers-and-healthcare-leaders",-14630,[],{"parent_slug":702,"umbraco_path":1469,"umbraco_uuid":1470},"/HealthcareExcellenceCanada/Resources/VirtualCareResourcesForHealthcareProvidersAndHealthcareLeaders","78a90056-2414-4aef-88ae-53147a2052dd","f19f6a99-1e5d-4d32-b606-60045a97aa80","2025-11-18T19:00:41.534Z",[],[1475],{"path":1476,"name":1477,"lang":949,"published":703},"ressources/ressources-sur-les-soins-virtuels","Ressources sur les soins virtuels destinées aux fournisseurs de soins et aux dirigeants de la santé",[],[],1776087509414]