[{"data":1,"prerenderedAt":2561},["ShallowReactive",2],{"commonen":3,"sb-page-en-/home":268,"sb-slider-06231b27-1dbd-4f36-8518-003eece18ed2-en-7f222671-53b9-4645-a0f3-0281b8354709,b744e41d-754a-41ca-b961-f8da6cced6db,40d175ac-1fbe-495b-aa11-5e2a9940f63b,05bcb91f-37df-4b73-9f44-8b6be76a9967,a8764a72-1494-49ec-8475-a43d7e92bb62,07393c3c-8261-4e89-b79c-5b708e3b71ba":715},{"globals":-1,"resourcesCategories":4},["Reactive",5],{"topics":6,"audience":113,"type":163,"regional":183,"programType":206,"format":228,"eventType":229,"updateType":244,"employeeTagType":259},[7,17,24,31,38,45,54,61,68,75,83,90,97,105],{"id":8,"slug":9,"title":10,"tooltip":11,"shortName":16},"ebc0404e-2d82-4308-adf1-89c1a06750f5","hospital-harm","Hospital harm",{"type":12,"content":13},"doc",[14],{"type":15},"paragraph","",{"id":18,"slug":19,"title":20,"tooltip":21,"shortName":16},"fda74309-2934-4763-91d0-623be56f6dae","pandemic-response","Pandemic response",{"type":12,"content":22},[23],{"type":15},{"id":25,"slug":26,"title":27,"tooltip":28,"shortName":16},"731ba20c-b343-4fbd-b412-da5f433c3cc3","technology","Technology",{"type":12,"content":29},[30],{"type":15},{"id":32,"slug":33,"title":34,"tooltip":35,"shortName":16},"7c337fd8-a1db-4958-82bb-1c161491e0af","patient-engagement","Patient engagement",{"type":12,"content":36},[37],{"type":15},{"id":39,"slug":40,"title":41,"tooltip":42,"shortName":16},"ee3eb162-d375-4435-a721-cef65b6ca9d9","policy","Policy",{"type":12,"content":43},[44],{"type":15},{"id":46,"slug":47,"title":48,"tooltip":49,"shortName":16},"f3a1127a-c8bd-4c8f-9897-ea26dd756bdd","health-equity","Health equity",{"type":12,"content":50},[51],{"type":15,"attrs":52},{"textAlign":53},null,{"id":55,"slug":56,"title":57,"tooltip":58,"shortName":16},"03da87c9-81bf-43ed-842d-70d46135a3f7","value-based-care","Value-based care",{"type":12,"content":59},[60],{"type":15},{"id":62,"slug":63,"title":64,"tooltip":65,"shortName":16},"f6d48d07-4fff-4746-a299-309770762992","first-nations-inuit-and-metis-priorities","First Nations, Inuit and Métis priorities",{"type":12,"content":66},[67],{"type":15},{"id":69,"slug":70,"title":71,"tooltip":72,"shortName":16},"c3aff865-c637-4fb2-98b8-226312d9123a","aging-in-place","Aging in place",{"type":12,"content":73},[74],{"type":15},{"id":76,"slug":77,"title":78,"tooltip":79,"shortName":16},"29f68b94-07a1-481f-8b76-8d6863f16566","patient-safety","Patient safety",{"type":12,"content":80},[81],{"type":15,"attrs":82},{"textAlign":53},{"id":84,"slug":85,"title":86,"tooltip":87,"shortName":16},"e25206d8-8359-493f-b7b3-9c997a6f9d9b","health-workforce","Health workforce",{"type":12,"content":88},[89],{"type":15},{"id":91,"slug":92,"title":93,"tooltip":94,"shortName":16},"a7155a6b-90f8-4226-94c3-c578d1471a52","cultural-safety","Cultural Safety",{"type":12,"content":95},[96],{"type":15},{"id":98,"slug":99,"title":100,"tooltip":101,"shortName":16},"c2209086-26d0-49e0-b219-9729e6dffc22","primary-and-community-care","Primary and community care",{"type":12,"content":102},[103],{"type":15,"attrs":104},{"textAlign":53},{"id":106,"slug":107,"title":108,"tooltip":109,"shortName":16},"dfe12160-9f94-4cc2-99ef-30773d0829d5","long-term-care","Long-term care",{"type":12,"content":110},[111],{"type":15,"attrs":112},{"textAlign":53},[114,121,128,135,142,149,156],{"id":115,"slug":116,"title":117,"tooltip":118,"shortName":16},"000cf75f-2e05-4bd3-a9b7-4bf20c5e6fc5","community-organization","Community organization",{"type":12,"content":119},[120],{"type":15},{"id":122,"slug":123,"title":124,"tooltip":125,"shortName":16},"0e05a490-d9f0-4cf7-8cc9-216d6554989c","people-with-lived-living-experience","Person with lived/living experience",{"type":12,"content":126},[127],{"type":15},{"id":129,"slug":130,"title":131,"tooltip":132,"shortName":16},"2cf95539-4f34-458d-a047-56c9dc2da53d","point-of-care-provider","Point of care provider",{"type":12,"content":133},[134],{"type":15},{"id":136,"slug":137,"title":138,"tooltip":139,"shortName":16},"86f97179-4380-431e-ab06-2706b1c8f2d9","policy-advisor-or-analyst","Policy advisor or analyst",{"type":12,"content":140},[141],{"type":15},{"id":143,"slug":144,"title":145,"tooltip":146,"shortName":16},"e38cf314-1f29-478d-9c26-4ca1006f5812","healthcare-leader","Healthcare leader",{"type":12,"content":147},[148],{"type":15},{"id":150,"slug":151,"title":152,"tooltip":153,"shortName":16},"ec852192-bb35-42bf-93be-705d65c56c76","quality-or-safety-improvement-lead","Quality or safety improvement lead",{"type":12,"content":154},[155],{"type":15},{"id":157,"slug":158,"title":159,"tooltip":160,"shortName":16},"a3f7559a-74e8-43da-9690-29616f5bf0f3","student","Student",{"type":12,"content":161},[162],{"type":15},[164,169,173,178],{"id":165,"slug":166,"title":167,"tooltip":16,"shortName":168},"cddd560c-81d2-4865-adb6-cc04420aa8fb","on-demand-webinars","On-demand webinars ","Webinars",{"id":170,"slug":171,"title":172,"tooltip":16,"shortName":16},"ef367cb8-3b7d-401d-ad2d-c7c24e9772d0","reports","Reports",{"id":174,"slug":175,"title":176,"tooltip":16,"shortName":177},"4f42dc6d-7f83-4f7a-ac0f-76b7fe7d2b25","guides-toolkits-frameworks","Guides, Toolkits & Frameworks","Guides & Toolkit",{"id":179,"slug":180,"title":181,"tooltip":16,"shortName":182},"e1d5bd1d-21e3-4a2a-9166-c95f4fd1487b","case-studies-and-promising-practices","Case Studies and Promising Practices","Case study",[184,191,199],{"id":185,"slug":186,"title":187,"tooltip":188,"shortName":16},"f3c3ffc4-e42b-4629-be78-8d554a3c6a60","remote","Remote",{"type":12,"content":189},[190],{"type":15},{"id":192,"slug":193,"title":194,"tooltip":195,"shortName":16},"6cc8c6b3-906d-43fb-8d14-bcad45583ebc","rural","Rural",{"type":12,"content":196},[197],{"type":15,"attrs":198},{"textAlign":53},{"id":200,"slug":201,"title":202,"tooltip":203,"shortName":16},"12a19edc-d1fe-46aa-b247-cad08621fcdb","urban","Urban",{"type":12,"content":204},[205],{"type":15},[207,214,221],{"id":208,"slug":209,"title":210,"tooltip":211,"shortName":16},"cdb22f45-79d9-443c-9fd6-327b5d57f43e","patient-partnerships-and-engagement","Patient Partnerships and Engagement",{"type":12,"content":212},[213],{"type":15},{"id":215,"slug":216,"title":217,"tooltip":218,"shortName":16},"00e891cd-7805-487f-a0a5-e135d6c451ea","e-learning","E-learning ",{"type":12,"content":219},[220],{"type":15},{"id":222,"slug":223,"title":224,"tooltip":225,"shortName":16},"49246508-5dd9-40ec-9512-7f4f0817f014","facilitated-programs","Facilitated Programs",{"type":12,"content":226},[227],{"type":15},[],[230,237],{"id":231,"slug":232,"title":233,"tooltip":234,"shortName":16},"b847d999-38e0-47c9-9e04-4cae376493bc","webinar","Webinar",{"type":12,"content":235},[236],{"type":15},{"id":238,"slug":239,"title":240,"tooltip":241,"shortName":16},"89b73ff0-cea7-4362-a6a3-69e9c371890f","events","Events",{"type":12,"content":242},[243],{"type":15},[245,252],{"id":246,"slug":247,"title":248,"tooltip":249,"shortName":16},"b662c26e-fd41-473b-a2fd-ba25f2369050","blogs","Blogs",{"type":12,"content":250},[251],{"type":15},{"id":253,"slug":254,"title":255,"tooltip":256,"shortName":16},"c9fe4371-04c1-4ee9-85b0-0de39efae772","news","News",{"type":12,"content":257},[258],{"type":15},[260,264],{"id":261,"slug":262,"title":263,"tooltip":16,"shortName":16},"64559fec-0310-4102-8ffa-cb7d93e907dc","vice-chair","Vice-Chair",{"id":265,"slug":266,"title":267,"tooltip":16,"shortName":16},"28ee14ad-994e-48cc-98e6-c61456328689","chair","Chair",{"story":269,"cv":619,"rels":620,"links":621,"assets":628},{"name":270,"created_at":271,"published_at":272,"updated_at":273,"id":274,"uuid":275,"content":276,"slug":606,"full_slug":606,"sort_by_date":53,"position":607,"tag_list":608,"is_startpage":310,"parent_id":609,"meta_data":53,"group_id":610,"first_published_at":611,"release_id":53,"lang":612,"path":613,"alternates":614,"default_full_slug":606,"translated_slugs":615},"Home","2025-10-16T13:24:51.810Z","2026-04-02T15:35:42.319Z","2026-04-02T15:35:42.346Z",102119390656102,"8ac2e208-a964-442c-9096-401d3859469a",{"seo":277,"_uid":281,"hero":282,"content":357,"component":605},{"_uid":278,"title":279,"plugin":280,"og_image":16,"og_title":16,"description":16,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"682932d3-2f61-410d-a3f8-9922d507166b","Everyone in Canada wants and deserves safe, high-quality healthcare.","seo_metatags","1e60e9a3-8698-45b1-9f4c-d8805fb0473d",[283],{"_uid":284,"link":285,"title":300,"component":301,"image_face":302,"image_form":336,"description":349},"aca56fbf-2f67-46fa-b0af-6e1633132809",[286],{"_uid":287,"link":288,"label":298,"component":299},"15d10ca3-23bc-4313-a647-ce596b249d39",{"id":289,"url":16,"linktype":290,"fieldtype":291,"cached_url":292,"story":293},"6f16353e-9639-4081-bd84-eaff6a014223","story","multilink","about-us/who-we-are",{"name":294,"id":295,"uuid":289,"slug":296,"url":292,"full_slug":292,"_stopResolving":297},"Who We Are",134431013094991,"who-we-are",true,"Learn more about Healthcare Excellence Canada","simple-link","Everyone [ ] in Canada wants and deserves safe, high-quality healthcare.","hero-homepage",[303,312,318,324,330],{"_uid":304,"image":305,"component":311},"c404a841-6539-41a8-98a6-224985dda5d9",{"id":306,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":307,"copyright":16,"fieldtype":308,"meta_data":309,"is_external_url":310},149229217261917,"https://a-ca.storyblok.com/f/850807391887861/400x370/35a6981763/canadian-older-adult-man-eaip-program.png","asset",{},false,"image-asset",{"_uid":313,"image":314,"component":311},"050d3de4-95c8-4ece-bee1-f551f09f9d9a",{"id":315,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":316,"copyright":16,"fieldtype":308,"meta_data":317,"is_external_url":310},149228410984796,"https://a-ca.storyblok.com/f/850807391887861/500x508/4a29d4d322/canadian-inuit-woman-nunavut.png",{},{"_uid":319,"image":320,"component":311},"23a9638a-7768-4aa6-92d6-5617a50b6f79",{"id":321,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":322,"copyright":16,"fieldtype":308,"meta_data":323,"is_external_url":310},149198324476237,"https://a-ca.storyblok.com/f/850807391887861/629x585/fff21c8c0c/portrait-of-young-adult.webp",{},{"_uid":325,"image":326,"component":311},"4c4bd5c5-bd73-4746-8a71-ffd2acb6a207",{"id":327,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":328,"copyright":16,"fieldtype":308,"meta_data":329,"is_external_url":310},149195426416970,"https://a-ca.storyblok.com/f/850807391887861/500x522/5fabb5bbc6/canadian-inuit-man.webp",{},{"_uid":331,"image":332,"component":311},"c3e55710-8843-4f0e-b37d-22754dd4c36b",{"id":333,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":334,"copyright":16,"fieldtype":308,"meta_data":335,"is_external_url":310},149202541640014,"https://a-ca.storyblok.com/f/850807391887861/339x364/ba23b569b0/portrait-of-woman.webp",{},[337,343],{"_uid":338,"image":339,"component":311},"8986f8f4-65f4-45fd-abc3-bbea629b9e80",{"id":340,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":341,"copyright":16,"fieldtype":308,"meta_data":342,"is_external_url":310},149205210450256,"https://a-ca.storyblok.com/f/850807391887861/1800x2423/fe5cf8f084/woman-standing-beside-ambulance.webp",{},{"_uid":344,"image":345,"component":311},"ddca9a4a-e1f8-4fdb-856a-eff35de6c821",{"id":346,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":347,"copyright":16,"fieldtype":308,"meta_data":348,"is_external_url":310},149211994569045,"https://a-ca.storyblok.com/f/850807391887861/1000x1062/5af4ede3c7/healthcare-provider-and-patient.webp",{},{"type":12,"content":350},[351],{"type":15,"attrs":352,"content":353},{"textAlign":53},[354],{"text":355,"type":356},"We’re working with partners to make that possible.","text",[358,401,474,536,583],{"id":16,"_uid":359,"link":360,"image":370,"title":367,"video_id":372,"component":373,"video_mp4":374,"media_type":376,"video_type":377,"description":378,"video_title":398,"video_mp4_thumbnail":399},"99f8553c-609f-43ed-aff3-e5f6ba499787",[361],{"_uid":362,"link":363,"label":369,"component":299},"50251805-8a51-422e-8224-df36b618f393",{"id":364,"url":16,"linktype":290,"fieldtype":291,"cached_url":365,"story":366},"935a0260-4d4e-4e3b-a16b-166cc0b4033d","five-years-of-impact",{"name":367,"id":368,"uuid":364,"slug":365,"url":365,"full_slug":365,"_stopResolving":297},"Five Years of Impact",154162976840504,"Explore Five Years of Impact",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"filename":53,"copyright":53,"fieldtype":308,"meta_data":371,"is_external_url":310},{},"dXnOnifoFSo","text-media",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":375},{},"video","youtube",{"type":12,"content":379},[380,390],{"type":15,"attrs":381,"content":382},{"textAlign":53},[383],{"text":384,"type":356,"marks":385},"Over the past five years, Healthcare Excellence Canada and partners across the country have been working together to improve the quality and safety of care.",[386],{"type":387,"attrs":388},"textStyle",{"color":389},"#000000",{"type":15,"attrs":391,"content":392},{"textAlign":53},[393],{"text":394,"type":356,"marks":395},"We’re working toward a future where everyone in Canada can access safe, high-quality care - no matter who they are or where they live. We collaborate with people and organizations across the country to spread and scale proven improvements, strengthen capability and collective leadership, and catalyze policy and practice changes that lead to lasting impact.",[396],{"type":387,"attrs":397},{"color":16},"See the momentum moving Care Forward",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":400},{},{"id":16,"_uid":402,"image":403,"items":407,"title":451,"component":452,"description":453},"9df2e7d1-89c1-42e5-b9cb-ec73df7c4156",{"id":404,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":405,"copyright":16,"fieldtype":308,"meta_data":406,"is_external_url":310},149215476169046,"https://a-ca.storyblok.com/f/850807391887861/1800x1200/50a2d318c0/eaip-workshop.webp",{},[408,423,437],{"_uid":409,"image":410,"title":414,"content":415,"component":422},"bec1297e-90f5-48c8-84e7-84fd96da5ca7",{"id":411,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":412,"copyright":16,"fieldtype":308,"meta_data":413,"is_external_url":310},149634248874408,"https://a-ca.storyblok.com/f/850807391887861/2000x1881/55518eb07a/extra-poster-presentation.webp",{},"Spread and scale quality and safety improvements",{"type":12,"content":416},[417],{"type":15,"attrs":418,"content":419},{"textAlign":53},[420],{"text":421,"type":356},"By connecting teams, sharing knowledge and supporting adaptation across diverse contexts, we accelerate improvements that make care safer, higher quality, more equitable and better connected.","accordion-item",{"_uid":424,"image":425,"title":429,"content":430,"component":422},"9c07e0e1-135e-41c5-952b-f7a557a27702",{"id":426,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":427,"copyright":16,"fieldtype":308,"meta_data":428,"is_external_url":310},149628944263591,"https://a-ca.storyblok.com/f/850807391887861/1830x1373/ad79a7b0a0/health-leaders-network-meeting.webp",{},"Strengthen capacity and collective leadership",{"type":12,"content":431},[432],{"type":15,"attrs":433,"content":434},{"textAlign":53},[435],{"text":436,"type":356},"Through training, learning collaboratives, practical resources, and peer-to-peer support, we help teams and leaders build capability and sustain improvement over time.",{"_uid":438,"image":439,"title":443,"content":444,"component":422},"04b1d3f4-d096-4e9b-a797-37eff7a86409",{"id":440,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":441,"copyright":16,"fieldtype":308,"meta_data":442,"is_external_url":310},149618902735266,"https://a-ca.storyblok.com/f/850807391887861/1550x1033/1a778b0ba7/zoom-meeting.webp",{},"Catalyze policy and practice change ",{"type":12,"content":445},[446],{"type":15,"attrs":447,"content":448},{"textAlign":53},[449],{"text":450,"type":356},"By bringing people, evidence and lived experience together we help shape systems that enable safer, higher-quality care. We do this by creating spaces where evidence, lived experience and system leadership come together. This happens through national and regional networks, collaboratives and policy-focused activities.","How We Work","accordion-colored",{"type":12,"content":454},[455,460],{"type":15,"attrs":456,"content":457},{"textAlign":53},[458],{"text":459,"type":356},"Healthcare excellence happens when people learn together and act together. We bring people, evidence and action together through three connected paths to impact.",{"type":15,"attrs":461,"content":462},{"textAlign":53},[463],{"text":464,"type":356,"marks":465},"Learn more about how we work",[466],{"type":467,"attrs":468},"link",{"href":469,"uuid":289,"anchor":470,"custom":471,"target":472,"linktype":290,"story":473},"/about-us/who-we-are","howwework",{},"_self",{"name":294,"id":295,"uuid":289,"slug":296,"url":292,"full_slug":292,"_stopResolving":297},{"id":16,"_uid":475,"items":476,"component":535},"a2280999-35e1-445c-b233-a76f6524c443",[477,506],{"_uid":478,"link":479,"image":490,"title":494,"component":495,"description":496},"7ef8c9c0-e250-4a01-9f50-866c334f7430",[480],{"_uid":481,"link":482,"label":489,"component":299},"15ea6e94-6575-4d64-b4b3-a7b4a2412525",{"id":483,"url":16,"linktype":290,"fieldtype":291,"cached_url":484,"story":485},"0d2f8969-3d09-453d-a9d4-65203f95fba2","about-us/our-impact",{"name":486,"id":487,"uuid":483,"slug":488,"url":484,"full_slug":484,"_stopResolving":297},"Our Impact",134433641690705,"our-impact","Explore our impact",{"id":491,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":492,"copyright":16,"fieldtype":308,"meta_data":493,"is_external_url":310},149217375656279,"https://a-ca.storyblok.com/f/850807391887861/1392x924/88944693a1/safety-meeting.webp",{},"Accelerating what works","image-text-colored-item",{"type":12,"content":497},[498],{"type":15,"attrs":499,"content":500},{"textAlign":53},[501],{"text":502,"type":356,"marks":503},"With Healthcare Excellence Canada’s support, teams improve faster — helping proven quality and safety solutions reach more people, in more places, with greater impact. ",[504],{"type":387,"attrs":505},{"color":16},{"_uid":507,"link":508,"image":519,"title":524,"component":495,"description":525},"0c777327-355f-4994-880f-ce6c8152f78e",[509],{"_uid":510,"link":511,"label":518,"component":299},"f3dbf737-bb92-420e-a231-d2bf694c94ea",{"id":512,"url":16,"linktype":290,"fieldtype":291,"cached_url":513,"story":514},"11dc12df-642c-41f2-8ded-5fc599e84e2f","about-us/our-strategy",{"name":515,"id":516,"uuid":512,"slug":517,"url":513,"full_slug":513,"_stopResolving":297},"Our Strategy",134433951389266,"our-strategy","Read our strategy",{"id":520,"alt":521,"name":16,"focus":16,"title":521,"source":16,"filename":522,"copyright":16,"fieldtype":308,"meta_data":523,"is_external_url":310},114296575077521,"Blog Header 730X486 Resized","https://a-ca.storyblok.com/f/850807391887861/fddf5d254b/blog-header-730x486-resized.png",{},"Together, we’re building the movement for better care",{"type":12,"content":526},[527],{"type":15,"attrs":528,"content":529},{"textAlign":53},[530],{"text":531,"type":356,"marks":532},"Our 2026–31 strategy is about moving care forward — connecting people, programs and purpose to help excellence move further and faster.",[533],{"type":387,"attrs":534},{"color":16},"image-text-colored",{"id":16,"_uid":537,"link":538,"image":549,"title":554,"video_id":16,"component":373,"video_mp4":555,"media_type":557,"video_type":377,"description":558,"video_title":16,"video_mp4_thumbnail":581},"3840722f-71d9-4004-83a0-31a7af2f5a80",[539],{"_uid":540,"link":541,"label":548,"component":299},"5fba7f48-e73a-4cf5-8264-b6417de98d7b",{"id":542,"url":16,"linktype":290,"fieldtype":291,"cached_url":543,"story":544},"023e0fed-45d0-48af-8a1e-8447eb3ec1fa","events/extra-fellowship-open-house-en",{"name":545,"id":546,"uuid":542,"slug":547,"url":543,"full_slug":543,"_stopResolving":297},"EXTRA Fellowship Open house",147112018204862,"extra-fellowship-open-house-en","Learn more",{"id":550,"alt":551,"name":16,"focus":16,"title":551,"source":16,"filename":552,"copyright":16,"fieldtype":308,"meta_data":553,"is_external_url":310},114297522658684,"2023 Webinar Yellow","https://a-ca.storyblok.com/f/850807391887861/5193577045/2023-webinar-yellow.png",{},"Upcoming event",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":556},{},"image",{"type":12,"content":559},[560,567,573],{"type":561,"attrs":562,"content":564},"heading",{"level":563,"textAlign":53},3,[565],{"text":566,"type":356},"EXTRA Fellowship Open House (English Session)",{"type":561,"attrs":568,"content":570},{"level":569,"textAlign":53},4,[571],{"text":572,"type":356},"March 31, 2026, 12:00 p.m. – 1:00 p.m. ET",{"type":15,"attrs":574,"content":575},{"textAlign":53},[576],{"text":577,"type":356,"marks":578},"Join us for a virtual open house to learn more about EXTRA, Healthcare Excellence Canada’s team-based leadership program focused on strengthening quality and safety in healthcare.",[579],{"type":387,"attrs":580},{"color":389},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":582},{},{"id":16,"cta":584,"_uid":595,"items":596,"title":603,"component":604},[585],{"_uid":586,"link":587,"label":594,"component":299},"998fa764-d60e-41db-8000-ba0f3da44451",{"id":588,"url":16,"linktype":290,"fieldtype":291,"cached_url":589,"story":590},"117a9af0-51ec-4cec-8481-c5a5daccbc4e","updates/",{"name":591,"id":592,"uuid":588,"slug":593,"url":589,"full_slug":589,"_stopResolving":297},"Updates",119889986023876,"updates","See all updates","06231b27-1dbd-4f36-8518-003eece18ed2",[597,598,599,600,601,602],"7f222671-53b9-4645-a0f3-0281b8354709","b744e41d-754a-41ca-b961-f8da6cced6db","40d175ac-1fbe-495b-aa11-5e2a9940f63b","05bcb91f-37df-4b73-9f44-8b6be76a9967","a8764a72-1494-49ec-8475-a43d7e92bb62","07393c3c-8261-4e89-b79c-5b708e3b71ba","Latest updates","slider-redirection","homepage","home",40,[],0,"967ad76e-a6f3-4cff-ada8-c1a322839c83","2025-10-22T17:44:43.255Z","default","/",[],[616],{"path":617,"name":618,"lang":617,"published":297},"fr","Accueil",1776087000,[],[622,623,624,625,626,627],{"name":545,"id":546,"uuid":542,"slug":547,"url":543,"full_slug":543},{"name":486,"id":487,"uuid":483,"slug":488,"url":484,"full_slug":484},{"name":591,"id":592,"uuid":588,"slug":593,"url":589,"full_slug":589},{"name":515,"id":516,"uuid":512,"slug":517,"url":513,"full_slug":513},{"name":294,"id":295,"uuid":289,"slug":296,"url":292,"full_slug":292},{"name":367,"id":368,"uuid":364,"slug":365,"url":365,"full_slug":365},[629,636,642,648,654,660,666,672,678,685,691,697,703,709],{"id":346,"alt":16,"content_length":630,"content_type":631,"copyright":16,"created_at":632,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":633,"s3_filename":634,"meta_data":635},245228,"image/webp","2026-02-26T15:05:09.599Z","2026-02-26T15:05:10.523Z","f/850807391887861/1000x1062/5af4ede3c7/healthcare-provider-and-patient.webp",{},{"id":491,"alt":16,"content_length":637,"content_type":631,"copyright":16,"created_at":638,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":639,"s3_filename":640,"meta_data":641},437660,"2026-02-26T15:27:03.342Z","2026-02-26T15:27:04.314Z","f/850807391887861/1392x924/88944693a1/safety-meeting.webp",{},{"id":440,"alt":16,"content_length":643,"content_type":631,"copyright":16,"created_at":644,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":645,"s3_filename":646,"meta_data":647},554116,"2026-02-27T18:40:52.419Z","2026-02-27T18:40:53.282Z","f/850807391887861/1550x1033/1a778b0ba7/zoom-meeting.webp",{},{"id":404,"alt":16,"content_length":649,"content_type":631,"copyright":16,"created_at":650,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":651,"s3_filename":652,"meta_data":653},927854,"2026-02-26T15:19:19.602Z","2026-02-26T15:19:20.698Z","f/850807391887861/1800x1200/50a2d318c0/eaip-workshop.webp",{},{"id":340,"alt":16,"content_length":655,"content_type":631,"copyright":16,"created_at":656,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":657,"s3_filename":658,"meta_data":659},995800,"2026-02-26T14:37:33.326Z","2026-02-26T14:37:34.644Z","f/850807391887861/1800x2423/fe5cf8f084/woman-standing-beside-ambulance.webp",{},{"id":426,"alt":16,"content_length":661,"content_type":631,"copyright":16,"created_at":662,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":663,"s3_filename":664,"meta_data":665},1164604,"2026-02-27T19:21:43.966Z","2026-02-27T19:21:44.869Z","f/850807391887861/1830x1373/ad79a7b0a0/health-leaders-network-meeting.webp",{},{"id":411,"alt":16,"content_length":667,"content_type":631,"copyright":16,"created_at":668,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":669,"s3_filename":670,"meta_data":671},1441890,"2026-02-27T19:43:19.035Z","2026-02-27T19:43:20.068Z","f/850807391887861/2000x1881/55518eb07a/extra-poster-presentation.webp",{},{"id":333,"alt":16,"content_length":673,"content_type":631,"copyright":16,"created_at":674,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":675,"s3_filename":676,"meta_data":677},50722,"2026-02-26T14:26:41.757Z","2026-02-26T14:26:42.606Z","f/850807391887861/339x364/ba23b569b0/portrait-of-woman.webp",{},{"id":306,"alt":16,"content_length":679,"content_type":680,"copyright":16,"created_at":681,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":682,"s3_filename":683,"meta_data":684},785873,"image/png","2026-02-26T16:15:14.364Z","2026-02-26T16:15:15.577Z","f/850807391887861/400x370/35a6981763/canadian-older-adult-man-eaip-program.png",{},{"id":315,"alt":16,"content_length":686,"content_type":680,"copyright":16,"created_at":687,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":688,"s3_filename":689,"meta_data":690},1308947,"2026-02-26T16:11:57.471Z","2026-02-26T16:11:58.858Z","f/850807391887861/500x508/4a29d4d322/canadian-inuit-woman-nunavut.png",{},{"id":327,"alt":16,"content_length":692,"content_type":631,"copyright":16,"created_at":693,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":694,"s3_filename":695,"meta_data":696},48706,"2026-02-26T13:57:44.643Z","2026-02-26T13:57:45.445Z","f/850807391887861/500x522/5fabb5bbc6/canadian-inuit-man.webp",{},{"id":550,"alt":551,"content_length":698,"content_type":680,"copyright":53,"created_at":699,"deleted_at":53,"focus":53,"is_private":310,"title":551,"updated_at":700,"s3_filename":701,"meta_data":702},42607,"2025-11-19T23:17:48.616Z","2025-11-19T23:17:55.516Z","f/850807391887861/5193577045/2023-webinar-yellow.png",{},{"id":321,"alt":16,"content_length":704,"content_type":631,"copyright":16,"created_at":705,"deleted_at":53,"focus":16,"is_private":310,"title":16,"updated_at":706,"s3_filename":707,"meta_data":708},80194,"2026-02-26T14:09:32.177Z","2026-02-26T14:09:32.986Z","f/850807391887861/629x585/fff21c8c0c/portrait-of-young-adult.webp",{},{"id":520,"alt":521,"content_length":710,"content_type":680,"copyright":53,"created_at":711,"deleted_at":53,"focus":53,"is_private":310,"title":521,"updated_at":712,"s3_filename":713,"meta_data":714},951650,"2025-11-19T23:13:57.273Z","2025-11-19T23:14:09.687Z","f/850807391887861/fddf5d254b/blog-header-730x486-resized.png",{},{"stories":716,"cv":619,"rels":2559,"links":2560},[717,1207,1584,1790,2075,2327],{"name":718,"created_at":719,"published_at":720,"updated_at":721,"id":722,"uuid":597,"content":723,"slug":1196,"full_slug":1197,"sort_by_date":53,"position":1198,"tag_list":1199,"is_startpage":310,"parent_id":1200,"meta_data":53,"group_id":1201,"first_published_at":720,"release_id":53,"lang":612,"path":53,"alternates":1202,"default_full_slug":1197,"translated_slugs":1203},"The View From Five: Moving Care Forward","2026-03-26T19:41:53.489Z","2026-04-02T14:30:42.179Z","2026-04-02T14:30:42.224Z",159189047614641,{"seo":724,"_uid":727,"hero":728,"types":745,"topics":746,"Noindex":310,"content":747,"audience":1194,"component":1195},{"_uid":725,"title":718,"plugin":280,"og_image":16,"og_title":16,"description":726,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"c67a37ed-b989-4107-b229-1706c9da1b34","Over the past five years, thousands of healthcare leaders have come together to prove that progress is possible – and that impact multiples when we act together.","bec92a20-09bd-4414-b59e-2dabd747009b",[729],{"_uid":730,"date":731,"image":732,"title":736,"author":16,"component":737,"description":738},"c5736eef-96ac-4ebb-9b68-63680b18a057","2026-04-03 00:00",{"id":733,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":734,"copyright":16,"fieldtype":308,"meta_data":735,"is_external_url":310},159191388502945,"https://a-ca.storyblok.com/f/850807391887861/2000x1352/a627a79818/web-blog-image-option-2-en.webp",{},"The View From Five: Moving Care Forward ","hero-news",{"type":12,"content":739},[740],{"type":15,"attrs":741,"content":742},{"textAlign":53},[743],{"text":744,"type":356},"What does it take to shape a future where everyone in Canada has safe and high-quality care? There’s no single answer – but there is a way. For five years, Healthcare Excellence Canada (HEC) and our partners have been finding it, together. As we celebrate a half-decade of progress and growing momentum towards safer, higher-quality care, we invite you to join us in moving Care Forward. ",[246],[],[748,806,1069,1121],{"id":16,"_uid":749,"content":750,"component":805},"0f0872ef-b8cb-4676-a0b2-27f46216766e",[751],{"_uid":752,"content":753,"component":804},"28aed731-1031-41c1-8dfe-5ce7032b89b7",{"type":12,"content":754},[755,760,765,771,779,788,796],{"type":15,"attrs":756,"content":757},{"textAlign":53},[758],{"text":759,"type":356},"For patients, caregivers, and people in the health workforce, the challenges of safe, high-quality healthcare are real.   ",{"type":15,"attrs":761,"content":762},{"textAlign":53},[763],{"text":764,"type":356},"Over the past five years, thousands of healthcare leaders have come together to prove that progress is possible – and that impact multiplies when we act together. ",{"type":561,"attrs":766,"content":768},{"level":767,"textAlign":53},2,[769],{"text":770,"type":356},"A shared focus on impact",{"type":15,"attrs":772,"content":773},{"textAlign":53},[774],{"text":775,"type":356,"marks":776},"In 2021, two organizations became one when the Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement came together as Healthcare Excellence Canada (HEC).  ",[777],{"type":387,"attrs":778},{"color":16},{"type":15,"attrs":780,"content":782},{"textAlign":781},"left",[783],{"text":784,"type":356,"marks":785},"The goal was clear: make safe, high-quality care a reality for more people, in more places, by ensuring the right care is delivered in the right place, while improving healthcare in ways that are sustainable, scalable and grounded in the needs of communities. ",[786],{"type":387,"attrs":787},{"color":16},{"type":15,"attrs":789,"content":790},{"textAlign":781},[791],{"text":792,"type":356,"marks":793},"The early years, which coincided with the COVID-19 pandemic, were shaped by the urgency of the time. A truth emerged then that has only grown stronger since: care moves forward when it's built on trust, and it travels further when it's built together. ",[794],{"type":387,"attrs":795},{"color":16},{"type":15,"attrs":797,"content":798},{"textAlign":781},[799],{"text":800,"type":356,"marks":801},"Half a decade later, coming together has grown into a pan-Canadian movement shaping how care is delivered, experienced, and improved. ",[802],{"type":387,"attrs":803},{"color":16},"simple-richtext","wysiwyg-program",{"id":16,"_uid":807,"title":808,"columns":809,"component":1041,"description":1042},"1b9da1e9-1eb3-4190-8b1b-addcae334f28","The places where change takes hold",[810,909,990],{"_uid":811,"image":812,"title":817,"content":818,"component":908},"a1337b24-5018-4d47-82ad-a09825e49034",{"id":813,"alt":814,"name":16,"focus":16,"title":814,"source":16,"filename":815,"copyright":16,"fieldtype":308,"meta_data":816,"is_external_url":310},114296642690200,"CARE+ Icon Aging At Home Copy","https://a-ca.storyblok.com/f/850807391887861/ed3117a0d2/care-icon-aging-at-home-copy.png",{},"Bringing end-of-life care home",[819],{"_uid":820,"content":821,"component":804},"7dba6e0f-5f65-4f5c-84d2-061076c51dc2",{"type":12,"content":822},[823,831,850],{"type":15,"attrs":824,"content":825},{"textAlign":781},[826],{"text":827,"type":356,"marks":828},"Too often, people in the final stages of life were being transported to emergency departments simply because no other option was available – not because that's where they wanted or needed to be.  ",[829],{"type":387,"attrs":830},{"color":16},{"type":15,"attrs":832,"content":833},{"textAlign":781},[834,845],{"text":835,"type":356,"marks":836},"Paramedics and Palliative Care",[837,842],{"type":467,"attrs":838},{"href":839,"uuid":53,"anchor":53,"custom":840,"target":472,"linktype":841},"https://www.healthcareexcellence.ca/en/resources/paramedics-and-palliative-care-program-outcomes/",{},"url",{"type":387,"attrs":843},{"color":844},"#0563C1",{"text":846,"type":356,"marks":847}," set out to change that by training and equipping paramedics to deliver palliative care closer to home, improving the end-of-life care experience for people in participating communities: ",[848],{"type":387,"attrs":849},{"color":16},{"type":851,"content":852},"bullet_list",[853,861,868,875],{"type":854,"content":855},"list_item",[856],{"type":15,"attrs":857,"content":858},{"textAlign":781},[859],{"text":860,"type":356},"More than half of calls enabled people to remain at home rather than being transported to an emergency department — saving an average of 31 minutes per call.",{"type":854,"content":862},[863],{"type":15,"attrs":864,"content":865},{"textAlign":781},[866],{"text":867,"type":356},"Nearly 7,000 calls were received from people wishing to access palliative care in their homes.",{"type":854,"content":869},[870],{"type":15,"attrs":871,"content":872},{"textAlign":781},[873],{"text":874,"type":356},"Over 92 percent of surveyed patients and families reported being satisfied with the care they received.",{"type":854,"content":876},[877,882,884],{"type":15,"attrs":878,"content":879},{"textAlign":781},[880],{"text":881,"type":356},"More than 7,500 paramedics gained new skills and confidence.",{"type":15,"attrs":883},{"textAlign":781},{"type":15,"attrs":885,"content":886},{"textAlign":781},[887,892,903],{"text":888,"type":356,"marks":889},"The learnings from this program have been compiled into a ",[890],{"type":387,"attrs":891},{"color":16},{"text":893,"type":356,"marks":894},"change package",[895,899,901],{"type":467,"attrs":896},{"href":897,"uuid":53,"anchor":53,"custom":53,"target":898,"linktype":841},"https://a-ca.storyblok.com/f/850807391887861/57f4e5756d/paramedics-palliative-care-change-package-eng.pdf","_blank",{"type":387,"attrs":900},{"color":844},{"type":902},"bold",{"text":904,"type":356,"marks":905}," – a practical guide drawing on the experiences of 10 teams across nine provinces and territories – so that any paramedic service in the country can implement this approach in their own community. ",[906],{"type":387,"attrs":907},{"color":16},"wysiwyg-column",{"_uid":910,"image":911,"title":916,"content":917,"component":908},"f059efed-86b7-4219-a1e2-c1698c146358",{"id":912,"alt":913,"name":16,"focus":16,"title":913,"source":16,"filename":914,"copyright":16,"fieldtype":308,"meta_data":915,"is_external_url":310},114296643120281,"CARE+ Icon Advancing Safe, Person Centred Long Term Care Copy","https://a-ca.storyblok.com/f/850807391887861/eb6de1b836/care-icon-advancing-safe-person-centred-long-term-care-copy.png",{},"Seeing the person, not the prescription",[918],{"_uid":919,"content":920,"component":804},"20d6c0f0-5f4a-457f-9b9e-0aa7857d0d04",{"type":12,"content":921},[922,930,947,969],{"type":15,"attrs":923,"content":924},{"textAlign":53},[925],{"text":926,"type":356,"marks":927},"Antipsychotics carry serious risks for people living with dementia, including confusion, stroke, and death. Progress in reducing their inappropriate use had been made before the pandemic reversed that trend – and rates have been climbing back ever since. ",[928],{"type":387,"attrs":929},{"color":16},{"type":15,"attrs":931,"content":932},{"textAlign":781},[933,942],{"text":934,"type":356,"marks":935},"Sparking Change in Appropriate Use of Antipsychotics",[936,940],{"type":467,"attrs":937},{"href":938,"uuid":53,"anchor":53,"custom":939,"target":472,"linktype":841},"https://www.healthcareexcellence.ca/en/what-we-do/all-programs/appropriate-use-of-antipsychotics/sparking-change-in-the-appropriate-use-of-antipsychotics/",{},{"type":387,"attrs":941},{"color":844},{"text":943,"type":356,"marks":944}," was one of the programs built to renew that momentum, in addition to OPUS-AP PEPS, Reimagining LTC and LTC+: Acting on Pandemic Learning Together. Through Sparking Change in Appropriate Use of Antipsychotics, 341 long-term care teams across 11 provinces and territories were provided with the tools, coaching and peer connections to replace medication with person-centred approaches tailored to each resident's individual needs. The impact has been measurable both in data and in lives changed: ",[945],{"type":387,"attrs":946},{"color":16},{"type":851,"content":948},[949,959],{"type":854,"content":950},[951],{"type":15,"attrs":952,"content":953},{"textAlign":781},[954],{"text":955,"type":356,"marks":956},"At one British Columbia long-term care home, inappropriate antipsychotic use dropped by a third.  ",[957],{"type":387,"attrs":958},{"color":16},{"type":854,"content":960},[961],{"type":15,"attrs":962,"content":963},{"textAlign":781},[964],{"text":965,"type":356,"marks":966},"In Newfoundland, two residents regained the ability to speak, eat and engage in daily life after their antipsychotic medications were discontinued.  ",[967],{"type":387,"attrs":968},{"color":16},{"type":15,"attrs":970,"content":971},{"textAlign":781},[972,977,985],{"text":973,"type":356,"marks":974},"The participating teams continue to be part of a growing pan-Canadian community – and their collective learnings are captured in the ",[975],{"type":387,"attrs":976},{"color":389},{"text":978,"type":356,"marks":979},"AUA Toolbox",[980,983],{"type":467,"attrs":981},{"href":982,"uuid":53,"anchor":53,"custom":53,"target":898,"linktype":841},"https://lookerstudio.google.com/s/u0rHHX0_NCM",{"type":387,"attrs":984},{"color":844},{"text":986,"type":356,"marks":987},", a free resource designed to help any long-term care home, team or care partner take the next step. ",[988],{"type":387,"attrs":989},{"color":389},{"_uid":991,"image":992,"title":997,"content":998,"component":908},"a1300ad9-0edf-4208-9d5d-d2027dea11c2",{"id":993,"alt":994,"name":16,"focus":16,"title":994,"source":16,"filename":995,"copyright":16,"fieldtype":308,"meta_data":996,"is_external_url":310},114296648330395,"CARE+ Icon Supporting The Health Workforce Copy","https://a-ca.storyblok.com/f/850807391887861/724fd03318/care-icon-supporting-the-health-workforce-copy.png",{},"Care that reaches into communities",[999],{"_uid":1000,"content":1001,"component":804},"4ded7b4f-cacd-4276-9e96-02d58ddb2fee",{"type":12,"content":1002},[1003,1008,1025],{"type":15,"attrs":1004,"content":1005},{"textAlign":53},[1006],{"text":1007,"type":356},"For too many people living in northern, rural and remote communities, access to primary care is not a given. Family doctor shortages, geographic barriers and under-resourced health systems mean that people often lack adequate access – or turn to emergency departments when they have no other option. ",{"type":15,"attrs":1009,"content":1010},{"textAlign":53},[1011,1020],{"text":1012,"type":356,"marks":1013},"Strengthening Primary Care",[1014,1018],{"type":467,"attrs":1015},{"href":1016,"uuid":53,"anchor":53,"custom":1017,"target":472,"linktype":841},"https://www.healthcareexcellence.ca/en/what-we-do/all-programs/strengthening-primary-care/promising-practices-for-strengthening-primary-care-in-northern-rural-and-remote-communities-1/",{},{"type":387,"attrs":1019},{"color":844},{"text":1021,"type":356,"marks":1022}," brought together 20 teams to change that, each developing solutions shaped by the unique needs of the communities they serve: ",[1023],{"type":387,"attrs":1024},{"color":16},{"type":851,"content":1026},[1027,1034],{"type":854,"content":1028},[1029],{"type":15,"attrs":1030,"content":1031},{"textAlign":53},[1032],{"text":1033,"type":356},"In Ontario, a nurse practitioner-led clinic set up inside a local library expanded access for a community where more than 4,000 residents are without a family doctor.  ",{"type":854,"content":1035},[1036],{"type":15,"attrs":1037,"content":1038},{"textAlign":53},[1039],{"text":1040,"type":356},"In Northern Quebec, a virtual nurse on-call service triaged over 6,200 after-hours calls in Cree communities, resolving more than half without an in-person visit.","wysiwyg-double-column",{"type":12,"content":1043},[1044,1049,1054,1059,1064],{"type":15,"attrs":1045,"content":1046},{"textAlign":53},[1047],{"text":1048,"type":356},"The most meaningful transformations are defined not by where change begins, but by where it takes hold and spreads. For HEC, that place has always been communities.",{"type":15,"attrs":1050,"content":1051},{"textAlign":53},[1052],{"text":1053,"type":356},"The past five years contain thousands of examples of healthcare teams developing and implementing improvements that advance healthcare safety and quality. This work has been shaped through more than 80,000 engagements with healthcare changemakers including leaders, policymakers, providers, patients and caregivers and First Nations, Inuit and Métis partners.",{"type":15,"attrs":1055,"content":1056},{"textAlign":53},[1057],{"text":1058,"type":356},"Their contributions span some of the most pressing care needs – from expanding access to care and helping more people age where they call home with safe transitions, to advancing safe, person-centred long-term care and supporting the workforce.",{"type":15,"attrs":1060,"content":1061},{"textAlign":53},[1062],{"text":1063,"type":356},"No two approaches look quite the same. While grounded in evidence, each one has been adapted to reflect the local needs, priorities and realities of the community. And each is now part of a growing library of practices that others can learn from and build on.",{"type":15,"attrs":1065,"content":1066},{"textAlign":53},[1067],{"text":1068,"type":356},"Here are just three examples of what that ripple effect looks like – and what becomes possible when communities share what works.",{"id":16,"_uid":1070,"content":1071,"component":805},"d5a2eec6-b7ae-4129-a5fc-8365d6e98ece",[1072],{"_uid":1073,"content":1074,"component":804},"c493253a-4a42-4d6a-9bd4-6098ab750842",{"type":12,"content":1075},[1076,1081,1086,1091,1096,1101,1106,1111,1116],{"type":561,"attrs":1077,"content":1078},{"level":767,"textAlign":781},[1079],{"text":1080,"type":356},"Sustained momentum to build on",{"type":15,"attrs":1082,"content":1083},{"textAlign":781},[1084],{"text":1085,"type":356},"Five years of community-led action, shared learning and collective leadership have built something remarkable: a shared history of improvement that has had the potential to reach over four million people across the country. This has been achieved not through a single solution, but through the power of communities learning from one another, each one building on what came before. ",{"type":15,"attrs":1087,"content":1088},{"textAlign":53},[1089],{"text":1090,"type":356},"Along the way, teams have built new capabilities and shaped cultures of safety, equity and continuous improvement that influence how care is delivered every single day. ",{"type":15,"attrs":1092,"content":1093},{"textAlign":53},[1094],{"text":1095,"type":356},"Five years of effort. Five years of progress. And growing momentum for what comes next. ",{"type":15,"attrs":1097,"content":1098},{"textAlign":53},[1099],{"text":1100,"type":356},"The question isn't whether change is possible. The question is: how far can it go?  ",{"type":561,"attrs":1102,"content":1103},{"level":767,"textAlign":53},[1104],{"text":1105,"type":356},"Care Forward: Your invitation to what's next",{"type":15,"attrs":1107,"content":1108},{"textAlign":53},[1109],{"text":1110,"type":356},"Continued momentum is at the heart of our strategy for 2026-31. Shaped by the learnings of our first five years, we’ve refined our focus areas and strengthened our paths to impact – because moving further, faster means focusing on where the need and opportunity are greatest. ",{"type":15,"attrs":1112,"content":1113},{"textAlign":53},[1114],{"text":1115,"type":356},"In this next phase, Care Forward becomes an invitation. It stands for the momentum we will harness to engage more partners, reach more people and support more of the impact that community-led quality improvement makes possible. ",{"type":15,"attrs":1117,"content":1118},{"textAlign":53},[1119],{"text":1120,"type":356},"No matter your role, your setting or your corner of the healthcare system, if you believe in safe, high-quality care that works for everyone, there is a place for you in what comes next. ",{"id":16,"_uid":1122,"items":1123,"title":1180,"component":1181,"description":1182},"decfbd3d-10f3-47ea-a4d8-91c0dc9fce5c",[1124,1140,1154,1168],{"_uid":1125,"link":1126,"image":1132,"title":1134,"component":1135,"description":1136},"3cbd0657-e8a7-408c-acc1-3efe9cb1dad6",[1127],{"_uid":1128,"link":1129,"label":1130,"component":1131},"02b64dfa-6407-4f68-9396-5c8423f5726a",{"id":512,"url":16,"linktype":290,"fieldtype":291,"cached_url":513},"Read about our new strategy","simple-link-only",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"filename":53,"copyright":53,"fieldtype":308,"meta_data":1133,"is_external_url":310},{},"Learn where we're headed and how we're getting there","ressources-redirection-item",{"type":12,"content":1137},[1138],{"type":15,"attrs":1139},{"textAlign":53},{"_uid":1141,"link":1142,"image":1148,"title":1150,"component":1135,"description":1151},"5d271a5a-5da5-47fe-9af9-5b747d47674e",[1143],{"_uid":1144,"link":1145,"label":1147,"component":1131},"d4462c7b-9a86-43b2-946a-ab75e52bb033",{"id":16,"url":1146,"target":898,"linktype":841,"fieldtype":291,"cached_url":1146},"https://youtu.be/9Fq3jP9xkNo","Watch the video",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":1149},{},"Hear the story of five years of progress in under three minutes",{"type":12,"content":1152},[1153],{"type":15},{"_uid":1155,"link":1156,"image":1162,"title":1164,"component":1135,"description":1165},"2d789271-1af8-4931-bf16-9b0fb8ca5e2a",[1157],{"_uid":1158,"link":1159,"label":1161,"component":1131},"d3d5ad9d-44e5-480f-b560-9068fe5badd7",{"id":16,"url":1160,"target":898,"linktype":841,"fieldtype":291,"cached_url":1160},"https://cd.healthcareexcellence.ca/cn/a7jlx/newsletter-subscribe","Stay connected",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":1163},{},"Receive updates on our work and opportunities to get involved",{"type":12,"content":1166},[1167],{"type":15},{"_uid":1169,"link":1170,"image":1174,"title":1176,"component":1135,"description":1177},"eb0a4fd2-2036-468c-93ca-3762762ef000",[1171],{"_uid":1172,"link":1173,"label":369,"component":1131},"901f4a6f-a035-4887-89d5-7c954e7ff4c2",{"id":364,"url":16,"linktype":290,"fieldtype":291,"cached_url":365},{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":1175},{},"Explore stories of impact, promising practices from across the country and how people across Canada are helping move care forward",{"type":12,"content":1178},[1179],{"type":15},"Ready to be part of it?","ressources-redirection",{"type":12,"content":1183},[1184],{"type":15,"attrs":1185,"content":1186},{"textAlign":53},[1187,1189],{"text":1188,"type":356},"The next five years belong to all of us. Join us in moving ",{"text":1190,"type":356,"marks":1191},"Care Forward. ",[1192],{"type":1193},"italic",[],"hec-page-update","the-view-from-five-moving-care-forward","updates/the-view-from-five-moving-care-forward",-9000,[],114595414941747,"994d5b19-8ab5-48a7-81df-81efe443698d",[],[1204],{"path":1205,"name":1206,"lang":617,"published":297},"actualites-et-perspectives/cinq-ans-d-histoire-qui-eclairent-l-avenir-des-soins","Cinq ans d’histoire qui éclairent l’avenir des soins",{"name":1208,"created_at":1209,"published_at":1210,"updated_at":1211,"id":1212,"uuid":598,"content":1213,"slug":1573,"full_slug":1574,"sort_by_date":53,"position":1575,"tag_list":1576,"is_startpage":310,"parent_id":1200,"meta_data":53,"group_id":1577,"first_published_at":1578,"release_id":53,"lang":612,"path":53,"alternates":1579,"default_full_slug":1574,"translated_slugs":1580},"Safety is a Conversation: How Everyday Acts Lead to the Right Care ","2026-03-20T18:40:42.109Z","2026-03-25T15:50:29.029Z","2026-03-25T15:50:29.072Z",157050643192975,{"seo":1214,"_uid":1218,"hero":1219,"types":1246,"topics":1247,"Noindex":310,"content":1248,"audience":1572,"component":1195},{"_uid":1215,"title":1216,"plugin":280,"og_image":16,"og_title":16,"description":1217,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"b22755d4-6fb4-4422-98bd-b8cc9674ea1d","Safety is a conversation: how everyday acts lead to the right care","Teams participating in the Right Care Challenge, which focuses on reducing avoidable emergency department visits and improving access to primary and community care, have demonstrated how everyday interactions contribute to safer care.  ","27ee776c-30e9-4d45-bc80-2a40d9006bcf",[1220],{"_uid":1221,"date":1222,"image":1223,"title":1208,"author":16,"component":737,"description":1227},"56e43fbf-0de9-4e8e-a281-49b18945e806","2026-03-25 00:00",{"id":1224,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1225,"copyright":16,"fieldtype":308,"meta_data":1226,"is_external_url":310},158466384976756,"https://a-ca.storyblok.com/f/850807391887861/1073x716/8f26d3fe52/gmf-u-sacre-coeur-hero.jpg",{},{"type":12,"content":1228},[1229],{"type":15,"attrs":1230,"content":1231},{"textAlign":53},[1232,1234,1244],{"text":1233,"type":356},"Teams participating in the ",{"text":1235,"type":356,"marks":1236},"Right Care Challenge",[1237,1241],{"type":467,"attrs":1238},{"href":1239,"uuid":53,"anchor":53,"custom":1240,"target":472,"linktype":841},"https://www.healthcareexcellence.ca/programs/right-care-challenge/","[object Object]",{"type":387,"attrs":1242},{"color":1243},"#467886",{"text":1245,"type":356},", which focuses on reducing avoidable emergency department visits and improving access to primary and community care, have demonstrated how everyday interactions contribute to safer care.  ",[246],[76],[1249,1524,1558],{"id":16,"_uid":1250,"content":1251,"component":805},"b9d19a57-19a8-4c83-823a-54f981e0d7e4",[1252,1305,1314,1322,1346,1353,1379,1404,1410,1430,1454,1460,1493],{"_uid":1253,"content":1254,"component":804},"d1dbf056-8316-4e1f-9b9f-9b067c991ad6",{"type":12,"content":1255},[1256,1261,1269],{"type":15,"attrs":1257,"content":1258},{"textAlign":53},[1259],{"text":1260,"type":356},"What does patient safety actually look like? Sometimes it involves complex medical care, such as emergency procedures or careful medication management. But just as often, it can look like a conversation. A team member feeling supported to ask a question, or a patient feeling comfortable enough to share a worry. ",{"type":15,"attrs":1262,"content":1263},{"textAlign":781},[1264],{"text":1265,"type":356,"marks":1266},"They know that safety is not just a clinical responsibility, but a collective effort shaped by the perspectives of patients, caregivers, staff and community partners. While their goal is to increase access to care - the foundation of that work lies in listening, collaboration and open dialogue. ",[1267],{"type":387,"attrs":1268},{"color":16},{"type":15,"attrs":1270,"content":1271},{"textAlign":781},[1272,1277,1286,1291,1300],{"text":1273,"type":356,"marks":1274},"During ",[1275],{"type":387,"attrs":1276},{"color":16},{"text":1278,"type":356,"marks":1279},"Canadian Patient Safety Week 2025",[1280,1284],{"type":467,"attrs":1281},{"href":1282,"uuid":53,"anchor":53,"custom":1283,"target":472,"linktype":841},"https://www.healthcareexcellence.ca/en/what-we-do/all-programs/canadian-patient-safety-week/",{},{"type":387,"attrs":1285},{"color":1243},{"text":1287,"type":356,"marks":1288},", teams from hospitals to community hubs used the ",[1289],{"type":387,"attrs":1290},{"color":16},{"text":1292,"type":356,"marks":1293},"Celebrating Everyday Safety Acts activity card",[1294,1298],{"type":467,"attrs":1295},{"href":1296,"uuid":53,"anchor":53,"custom":1297,"target":472,"linktype":841},"https://www.healthcareexcellence.ca/resources/celebrating-everyday-safety-acts-activity-card/",{},{"type":387,"attrs":1299},{"color":1243},{"text":1301,"type":356,"marks":1302}," to put this into practice. By embracing the theme “All Voices for Safer Care”, they demonstrated that preventing harm and reducing avoidable emergency department visits calls for every voice in the room.",[1303],{"type":387,"attrs":1304},{"color":16},{"_uid":1306,"content":1307,"component":804},"f3480718-6f50-4f9c-8522-da059d2fd455",{"type":12,"content":1308},[1309],{"type":561,"attrs":1310,"content":1311},{"level":767,"textAlign":53},[1312],{"text":1313,"type":356},"Valuing the expertise in every role ",{"_uid":1315,"image":1316,"component":1321},"4fa95c91-e36c-455a-8c4d-cc9be046e9d5",{"id":1317,"alt":1318,"name":16,"focus":16,"title":16,"source":16,"filename":1319,"copyright":16,"fieldtype":308,"meta_data":1320,"is_external_url":310},157053831846663,"Two individuals stand with their arms showcasing a whiteboard that reads in French, “patient safety challenge.”","https://a-ca.storyblok.com/f/850807391887861/968x774/81563fcf82/st-angela-merici-residence-inc.png",{"alt":1318,"title":16,"source":16,"copyright":16},"simple-image",{"_uid":1323,"content":1324,"component":804},"edc421f8-2ddd-4ed8-9fa5-45a6663f8858",{"type":12,"content":1325},[1326,1328],{"type":15,"attrs":1327},{"textAlign":53},{"type":15,"attrs":1329,"content":1330},{"textAlign":53},[1331,1333,1340,1344],{"text":1332,"type":356},"At ",{"text":1334,"type":356,"marks":1335},"St. Angela Merici Residence Inc.",[1336],{"type":467,"attrs":1337},{"href":1338,"uuid":53,"anchor":53,"custom":1339,"target":898,"linktype":841},"https://stangelamr.ca/",{},{"text":1341,"type":356,"marks":1342}," ",[1343],{"type":902},{"text":1345,"type":356},"in Saskatoon, a resident’s care team includes everyone they interact with throughout the day – a housekeeper who knows exactly where a walker should be placed to prevent a fall, and kitchen staff swapping in softer foods for a resident having trouble swallowing. This proactive approach supports everyone to speak up, allowing for interventions that keep residents safe. ",{"_uid":1347,"image":1348,"component":1321},"9a950f0d-1dba-49e2-86ad-f9cca6d2a766",{"id":1349,"alt":1350,"name":16,"focus":16,"title":16,"source":16,"filename":1351,"copyright":16,"fieldtype":308,"meta_data":1352,"is_external_url":310},157053837540104,"A group of children hold paper cut-outs of animated “germs” as part of a hand hygiene education campaign.","https://a-ca.storyblok.com/f/850807391887861/2000x1600/d9e629d4a8/generations-calgary.jpg",{"alt":1350,"title":16,"source":16,"copyright":16},{"_uid":1354,"content":1355,"component":804},"d8420d43-6d81-4956-8f72-38c1f7595b70",{"type":12,"content":1356},[1357],{"type":15,"attrs":1358,"content":1359},{"textAlign":53},[1360,1365,1374],{"text":1361,"type":356,"marks":1362},"This sense of shared commitment also drives the work at ",[1363],{"type":387,"attrs":1364},{"color":389},{"text":1366,"type":356,"marks":1367},"Generations Calgary",[1368,1372],{"type":467,"attrs":1369},{"href":1370,"uuid":53,"anchor":53,"custom":1371,"target":898,"linktype":841},"https://generationscalgary.com/",{},{"type":387,"attrs":1373},{"color":389},{"text":1375,"type":356,"marks":1376},". Their Hand Hygiene and PPE Education campaign took a multi-generational approach, engaging everyone from preschoolers to older adults. They turned a safety protocol into a shared civic duty, leveraging the strength of the entire community to care for one another.  ",[1377],{"type":387,"attrs":1378},{"color":389},{"_uid":1380,"content":1381,"component":804},"0fdbc5de-bb07-42fe-89fa-622e8ef1fc65",{"type":12,"content":1382},[1383,1388,1402],{"type":561,"attrs":1384,"content":1385},{"level":767,"textAlign":53},[1386],{"text":1387,"type":356},"Creating space for every voice",{"type":15,"attrs":1389,"content":1390},{"textAlign":53},[1391,1393,1400],{"text":1392,"type":356},"For many people, including youth, the \"right care\" is care that feels safe. The ",{"text":1394,"type":356,"marks":1395},"YMCA of Southwest Nova Scotia",[1396],{"type":467,"attrs":1397},{"href":1398,"uuid":53,"anchor":53,"custom":1399,"target":898,"linktype":841},"https://www.ymcasouthwestns.ca/",{},{"text":1401,"type":356}," addressed this at their Anchor Youth Space in Bridgewater. Their team brought youth, caregivers and community partners together to co-design a safe environment. They identified that an \"inclusive and non-judgmental\" atmosphere is part of what safety means to them. By focusing work on psychological safety, they help youth feel comfortable accessing support early, preventing the crises that lead to emergency visits. ",{"type":15,"attrs":1403},{"textAlign":53},{"_uid":1405,"image":1406,"component":1321},"127a8cd1-8848-4a9a-ab74-dafebc3bbd3b",{"id":1407,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1408,"copyright":16,"fieldtype":308,"meta_data":1409,"is_external_url":310},157053837843209,"https://a-ca.storyblok.com/f/850807391887861/468x351/a0da0b928e/island-health-royal-jubilee-hospital.jpg",{},{"_uid":1411,"content":1412,"component":804},"98f1b81c-7a29-470f-a1e8-8855c762a53a",{"type":12,"content":1413},[1414,1416],{"type":15,"attrs":1415},{"textAlign":53},{"type":15,"attrs":1417,"content":1418},{"textAlign":53},[1419,1421,1428],{"text":1420,"type":356},"Similarly, ",{"text":1422,"type":356,"marks":1423},"Island Health’s Royal Jubilee Hospital",[1424],{"type":467,"attrs":1425},{"href":1426,"uuid":53,"anchor":53,"custom":1427,"target":898,"linktype":841},"https://www.islandhealth.ca/locations/hospitals-health-centre-locations/royal-jubilee-hospital-rjh",{},{"text":1429,"type":356}," in British Columbia is creating an inclusive safety culture within its Psychiatric Emergency Services. By using a central whiteboard to capture ideas from patients, psychiatrists, nurses and peer support workers alike, they demonstrate that all voices matter. This approach makes space for valuable ideas from anyone on the team and contributes to a culture where all opportunities to provide safer care are sought out and valued. The whiteboard is one tool for communication, tracking and sharing success of improved safety and other departmental improvements through the team’s weekly Quality Improvement Huddles.     ",{"_uid":1431,"content":1432,"component":804},"9fb6e5fa-6a3f-408d-8544-6ab3be49fb20",{"type":12,"content":1433},[1434,1439],{"type":561,"attrs":1435,"content":1436},{"level":767,"textAlign":53},[1437],{"text":1438,"type":356},"Strengthening capacity and confidence  ",{"type":15,"attrs":1440,"content":1441},{"textAlign":53},[1442,1444,1452],{"text":1443,"type":356},"Delivering the right care requires confidence. ",{"text":1445,"type":356,"marks":1446},"Youth Wellness Hubs Ontario Cambridge site, led by Langs Community Health Centre ",[1447,1451],{"type":467,"attrs":1448},{"href":1449,"uuid":53,"anchor":53,"custom":1450,"target":898,"linktype":841},"https://www.langs.org/ywhocambridge",{},{"type":902},{"text":1453,"type":356},"  used the activity to demystify safety planning. Through a collaborative session, they equipped staff across various departments to act in a crisis. This turned safety knowledge into a shared organizational strength, spurring safety conversations organization-wide. ",{"_uid":1455,"image":1456,"component":1321},"00360b72-1115-4405-813b-30bff6913e8d",{"id":1457,"alt":1318,"name":16,"focus":16,"title":16,"source":16,"filename":1458,"copyright":16,"fieldtype":308,"meta_data":1459,"is_external_url":310},157053838007050,"https://a-ca.storyblok.com/f/850807391887861/1073x1430/2cb24d2c2f/gmf-u-sacre-coeur.jpg",{"alt":1318,"title":16,"source":16,"copyright":16},{"_uid":1461,"content":1462,"component":804},"cec36131-6100-4ca4-9f9f-17b2d57db108",{"type":12,"content":1463},[1464,1466],{"type":15,"attrs":1465},{"textAlign":53},{"type":15,"attrs":1467,"content":1468},{"textAlign":53},[1469,1474,1479,1488],{"text":1470,"type":356,"marks":1471},"At",[1472],{"type":387,"attrs":1473},{"color":389},{"text":1341,"type":356,"marks":1475},[1476,1478],{"type":387,"attrs":1477},{"color":389},{"type":902},{"text":1480,"type":356,"marks":1481},"GMF-U Sacré-Coeur, CIUSSS du Nord-de-l'Île-de-Montréal  in Quebec",[1482,1486],{"type":467,"attrs":1483},{"href":1484,"uuid":53,"anchor":53,"custom":1485,"target":898,"linktype":841},"https://www.ciusssnordmtl.ca/installations/cliniques-specialisees/groupe-de-medecine-de-famille-universitaire-sacre-coeur",{},{"type":387,"attrs":1487},{"color":389},{"text":1489,"type":356,"marks":1490},", the team mobilized administrative staff alongside clinicians to review their daily processes. By examining these processes together, the team facilitated a meaningful exchange of best practices across different roles. This collaborative exercise helped the team develop a shared understanding of how to enhance safety within the full scope of the care they provide. ",[1491],{"type":387,"attrs":1492},{"color":389},{"_uid":1494,"content":1495,"component":804},"1ee826f6-8fc8-4b70-b115-e7cff9bc9a50",{"type":12,"content":1496},[1497,1502],{"type":561,"attrs":1498,"content":1499},{"level":767,"textAlign":53},[1500],{"text":1501,"type":356},"Moving Care Forward ",{"type":15,"attrs":1503,"content":1504},{"textAlign":53},[1505,1510,1519],{"text":1506,"type":356,"marks":1507},"All teams, including these six, show that the goals of the Right Care Challenge and the theme of ",[1508],{"type":387,"attrs":1509},{"color":16},{"text":1511,"type":356,"marks":1512},"\"All Voices for Safer Care\"",[1513,1517],{"type":467,"attrs":1514},{"href":1515,"uuid":601,"anchor":53,"custom":1516,"target":472,"linktype":290},"/updates/all-voices-for-safer-care-reflecting-on-canadian-patient-safety-week-2025",{},{"type":387,"attrs":1518},{"color":16},{"text":1520,"type":356,"marks":1521}," are interconnected. To reduce avoidable emergency visits, we must build trust across the system and recognize that every single person has a role to play in making care safer.  ",[1522],{"type":387,"attrs":1523},{"color":16},{"id":16,"_uid":1525,"link":1526,"image":1527,"title":1532,"video_id":16,"component":1533,"media_type":557,"description":1534,"video_title":16},"463dd0e9-31f5-4e22-9c24-b405dee494ac",[],{"id":1528,"alt":1529,"name":16,"focus":16,"title":1529,"source":16,"filename":1530,"copyright":16,"fieldtype":308,"meta_data":1531,"is_external_url":310},114296335887441,"CPSW 1080X720 Activity Card EN","https://a-ca.storyblok.com/f/850807391887861/8c3788ddb8/cpsw-1080x720-activity-card-en.png",{},"Want to join the conversation? ","info-block-program",{"type":12,"content":1535},[1536],{"type":15,"attrs":1537,"content":1538},{"textAlign":53},[1539,1544,1553],{"text":1540,"type":356,"marks":1541},"Whether you are in a hospital, a community hub, or a clinic, you have a role to play in building safer care. We invite you to download the ",[1542],{"type":387,"attrs":1543},{"color":389},{"text":1292,"type":356,"marks":1545},[1546,1550,1552],{"type":467,"attrs":1547},{"href":1548,"uuid":53,"anchor":53,"custom":1549,"target":472,"linktype":841},"https://www.healthcareexcellence.ca/en/resources/celebrating-everyday-safety-acts-activity-card/",{},{"type":387,"attrs":1551},{"color":1243},{"type":902},{"text":1554,"type":356,"marks":1555}," to start a conversation with your own team today.  ",[1556],{"type":387,"attrs":1557},{"color":389},{"id":16,"cta":1559,"_uid":1566,"items":1567,"title":1571,"component":604},[1560],{"_uid":1561,"link":1562,"label":1565,"component":299},"20ebe43e-b552-4f11-ad5f-3bde42fd6abd",{"id":1563,"url":16,"linktype":290,"fieldtype":291,"cached_url":1564},"0bcf270b-ea15-44cb-9887-b2d44e5d49b1","programs/","See all programs","0cf8353d-5208-45a9-8059-3a36b306fd8a",[1568,1569,1570],"0d250e3b-c34d-45b6-8b49-1a309622bad9","b2d788e0-43dc-4c6e-8312-ba3eadb9e1fd","293b7e36-6497-4fe6-b4f7-3f08975e9caf","Related programs",[],"safety-is-a-conversation","updates/safety-is-a-conversation",-8940,[],"6e730668-fff9-4cf3-89fe-5db235c76bce","2026-03-24T11:30:47.665Z",[],[1581],{"path":1582,"name":1583,"lang":617,"published":297},"actualites-et-perspectives/securite-des-patients","Sécurité des patients : comment des gestes du quotidien et des conversations permettent d’offrir des soins appropriés ",{"name":1585,"created_at":1586,"published_at":1587,"updated_at":1588,"id":1589,"uuid":599,"content":1590,"slug":1779,"full_slug":1780,"sort_by_date":53,"position":1781,"tag_list":1782,"is_startpage":310,"parent_id":1200,"meta_data":53,"group_id":1783,"first_published_at":1784,"release_id":53,"lang":612,"path":53,"alternates":1785,"default_full_slug":1780,"translated_slugs":1786},"Leaning Into Discomfort: Six Insights From a Year of HEC’s Truth and Reconciliation Journey","2026-02-11T17:26:51.799Z","2026-03-04T17:44:07.772Z","2026-03-04T17:44:07.804Z",143938403588191,{"seo":1591,"_uid":1594,"hero":1595,"types":1615,"topics":1616,"Noindex":310,"content":1617,"audience":1778,"component":1195},{"_uid":1592,"title":1585,"plugin":280,"og_image":16,"og_title":16,"description":1593,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"1faf4e43-04a9-47d2-a88a-306b6ac00b62","Truth and reconciliation is not a checkbox – it is an ongoing journey of learning, reflection and relationship building. At HEC, we continue to be guided by the leadership of First Nations, Inuit and Métis partners and advisors in this work.  ","4b54bad9-f12a-45ef-8623-8bc745d824b0",[1596],{"_uid":1597,"date":1598,"image":1599,"title":1585,"author":16,"component":737,"description":1603},"1b395caa-5a71-464c-9243-557e6e863311","2026-02-11 00:00",{"id":1600,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1601,"copyright":16,"fieldtype":308,"meta_data":1602,"is_external_url":310},143904029661040,"https://a-ca.storyblok.com/f/850807391887861/1600x1067/cefcd0988c/butterfly-1.png",{},{"type":12,"content":1604},[1605],{"type":15,"attrs":1606,"content":1607},{"textAlign":53},[1608,1613],{"text":1609,"type":356,"marks":1610},"Truth and reconciliation is not a checkbox – it is an ongoing journey of learning, reflection and relationship building. At HEC, we continue to be guided by the leadership of First Nations, Inuit and Métis partners and advisors in this work. ",[1611],{"type":387,"attrs":1612},{"color":16},{"text":1614,"type":356}," ",[246],[91,62],[1618,1757],{"id":16,"_uid":1619,"content":1620,"component":805},"dd276b65-f9d2-44ca-b5d3-ac4c3aaa9880",[1621],{"_uid":1622,"content":1623,"component":804},"69b0f920-34fa-44f6-82f3-3ab3ad94e7ca",{"type":12,"content":1624},[1625,1634,1639,1644,1649,1654,1659,1664,1669,1674,1679,1684,1708,1713,1737,1742,1747,1752],{"type":15,"attrs":1626,"content":1627},{"textAlign":53},[1628,1633],{"text":1629,"type":356,"marks":1630},"As we share our progress through the Truth and Reconciliation Action Plan Annual Report for 2024-2025, we are also reflecting on what we learned this past year. These six insights highlight key moments of learning that are shaping how we continue to move forward together. ",[1631],{"type":387,"attrs":1632},{"color":16},{"text":1614,"type":356},{"type":561,"attrs":1635,"content":1636},{"level":767,"textAlign":781},[1637],{"text":1638,"type":356},"Ceremony is a powerful way to connect",{"type":15,"attrs":1640,"content":1641},{"textAlign":781},[1642],{"text":1643,"type":356},"In 2018, HEC was gifted a sacred bundle to be cared for by all staff. Over the past year staff have become more familiar with the bundle and how to care for it, including travelling with bundle items to in-person meetings and events. And for the first time, staff were invited to participate in the annual feasting of the bundle ceremony in conjunction with our all-staff in-person meeting.",{"type":15,"attrs":1645,"content":1646},{"textAlign":781},[1647],{"text":1648,"type":356},"These shared moments helped foster connections. As one staff member shared, “It was so special to participate in the feasting of the sacred bundle.” Staff now have a better understanding of the items that make up our bundle and how to use them meaningfully and confidently.",{"type":561,"attrs":1650,"content":1651},{"level":767,"textAlign":781},[1652],{"text":1653,"type":356},"Discomfort is an essential part of learning",{"type":15,"attrs":1655,"content":1656},{"textAlign":781},[1657],{"text":1658,"type":356},"As a learning organization, we recognize growth often begins with discomfort. To commit to truth and reconciliation, we must step outside of what we already know.",{"type":15,"attrs":1660,"content":1661},{"textAlign":781},[1662],{"text":1663,"type":356},"This year, teams across HEC participated in workshops to create milestones to track their truth and reconciliation journey. Using a growth continuum, teams reflected on where they are now and what their ideal ways of working would look like if they were fulfilling the goals outlined in our Truth and Reconciliation Action Plan. For many teams, the workshops sparked conversations about discomfort and uncertainty as we delved into developmental evaluation together. Many staff expressed uncertainty about whether their actions would be meaningful rather than tokenistic. We used this feedback to plan learning opportunities to better support staff along this journey.",{"type":15,"attrs":1665,"content":1666},{"textAlign":781},[1667],{"text":1668,"type":356},"The milestones are living commitments that help teams reflect on their responsibility toward our collective commitments, define areas for improvement and recognize progress in their ways of working. They also guide planning, spark reflection and help us notice movement and gaps across programs, corporate functions, leadership and governance.",{"type":561,"attrs":1670,"content":1671},{"level":767,"textAlign":781},[1672],{"text":1673,"type":356},"Language and terminology matter",{"type":15,"attrs":1675,"content":1676},{"textAlign":781},[1677],{"text":1678,"type":356},"Language and terminology carry important meaning. During learning sessions on land acknowledgements, French-speaking staff participated in facilitated discussions focused on terminology and regional context. Having these conversations in French created opportunity for deeper understanding and confidence. As one participant shared, “Being able to learn about the situation in Québec in my first language has really built confidence around land acknowledgements.”",{"type":561,"attrs":1680,"content":1681},{"level":767,"textAlign":781},[1682],{"text":1683,"type":356},"Making time to visit helps build relationships",{"type":15,"attrs":1685,"content":1686},{"textAlign":781},[1687,1692,1702,1707],{"text":1688,"type":356,"marks":1689},"Operating in a virtual environment requires us to be intentional when it comes to relationship-building. To support meaningful connections between staff and the ",[1690],{"type":387,"attrs":1691},{"color":16},{"text":1693,"type":356,"marks":1694},"Ka-odàkedjig Elders",[1695,1700],{"type":467,"attrs":1696},{"href":1697,"uuid":1698,"anchor":53,"custom":1699,"target":472,"linktype":290},"/about-us/meet-ka-odakedjig","89592b6c-161b-4b60-9a3d-074970505515",{},{"type":387,"attrs":1701},{"color":16},{"text":1703,"type":356,"marks":1704}," who guide our work, we offered opportunities for one-on-one virtual coffee chats. These conversations provide a safe space for staff to ask questions about preparing to work with other partners, seek guidance on respectful protocols and continue their learning, while also building trusting personal relationships. ",[1705],{"type":387,"attrs":1706},{"color":16},{"text":1614,"type":356},{"type":561,"attrs":1709,"content":1710},{"level":767,"textAlign":781},[1711],{"text":1712,"type":356},"Experiential learning strengthens community",{"type":15,"attrs":1714,"content":1715},{"textAlign":781},[1716,1721,1731,1736],{"text":1717,"type":356,"marks":1718},"Experiential learning creates powerful opportunities to grow. This year, HEC’s  ",[1719],{"type":387,"attrs":1720},{"color":16},{"text":1722,"type":356,"marks":1723},"Enabling Aging in Place",[1724,1729],{"type":467,"attrs":1725},{"href":1726,"uuid":1727,"anchor":53,"custom":1728,"target":472,"linktype":290},"/programs/enabling-aging-in-place","55ec5ec1-cdad-4ca3-8923-16d512d9201d",{},{"type":387,"attrs":1730},{"color":16},{"text":1732,"type":356,"marks":1733}," program hosted an in-person workshop at Wanuskewin Heritage Park in Saskatchewan. Participants gathered in circle to learn and unlearn together, exploring equity, cultural safety and what it means to create safe and inclusive communities. ",[1734],{"type":387,"attrs":1735},{"color":16},{"text":1614,"type":356},{"type":15,"attrs":1738,"content":1739},{"textAlign":781},[1740],{"text":1741,"type":356},"Being at Wanuskewin, a living reminder of Indigenous Peoples’ sacred relationship with the land, grounded the experience in Indigenous teachings. Being together in this gathering space highlighted the importance of relationships within communities of practice, and also with the land and all that it provides to us. At the end of the workshop, participants shared many thoughtful reflections on trust and connections. One participant expressed their appreciation for “making space for discomfort and uncertainty.”",{"type":561,"attrs":1743,"content":1744},{"level":767,"textAlign":781},[1745],{"text":1746,"type":356},"Diverse approaches to evaluation help us grow",{"type":15,"attrs":1748,"content":1749},{"textAlign":781},[1750],{"text":1751,"type":356},"Truth and reconciliation work is not linear, and progress is not always easily measured using conventional evaluation tools. To better reflect the nature of this journey, our truth and reconciliation work is guided by a narrative description alongside a visual logic model that helps us understand where we are and what we need to do to keep moving forward. The developmental evaluation approach we use to track our progress will allow us to make adjustments as we learn to work in ways that are more reflective of First Nations, Inuit and Métis worldviews.",{"type":15,"attrs":1753,"content":1754},{"textAlign":781},[1755],{"text":1756,"type":356},"In May 2024, we were proud to share our experience co-creating this evaluation approach with Bowman Performance Consulting at the Canadian Evaluation Society’s national conference – an opportunity to learn with and from others doing similar work.",{"id":16,"_uid":1758,"link":1759,"image":1766,"title":1770,"video_id":16,"component":1533,"media_type":557,"description":1771,"video_title":16},"478008c0-7ede-4003-a86d-53a861c1b89c",[1760],{"_uid":1761,"link":1762,"label":1765,"component":299},"e3d5ec39-dab8-4caf-910d-c09f3a89daf4",{"id":1763,"url":16,"linktype":290,"fieldtype":291,"cached_url":1764},"d2b614fa-f41f-474d-8f00-3bf3b909131a","about-us/truth-and-reconciliation-action-plan-annual-report-2024-2025","Read the report",{"id":1767,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":1768,"copyright":16,"fieldtype":308,"meta_data":1769,"is_external_url":310},136475292812477,"https://a-ca.storyblok.com/f/850807391887861/1620x1080/b163a40ac9/traction-plan-annual-report-2023-2024.png",{},"Want to learn more?",{"type":12,"content":1772},[1773],{"type":15,"attrs":1774,"content":1775},{"textAlign":53},[1776],{"text":1777,"type":356},"Read the report and join us as we continue to learn and move forward together along our truth and reconciliation journey.",[115,143,122,129,136,150,157],"leaning-into-discomfort-six-insights-from-a-year-of-hec-s-truth-and-reconciliation-journey","updates/leaning-into-discomfort-six-insights-from-a-year-of-hec-s-truth-and-reconciliation-journey",-8920,[],"0e8673f1-a890-4cff-8eed-f1d577a0931d","2026-02-11T17:34:30.272Z",[],[1787],{"path":1788,"name":1789,"lang":617,"published":297},"actualites-et-perspectives/accueillir-l-inconfort-six-perspectives-sur-le-cheminement-d-esc-vers-la-verite-et-la-reconciliation","Accueillir l’inconfort : six perspectives sur le cheminement d’ESC vers la vérité et la réconciliation",{"name":1791,"created_at":1792,"published_at":1793,"updated_at":1794,"id":1795,"uuid":600,"content":1796,"slug":2064,"full_slug":2065,"sort_by_date":53,"position":2066,"tag_list":2067,"is_startpage":310,"parent_id":1200,"meta_data":53,"group_id":2068,"first_published_at":2069,"release_id":53,"lang":612,"path":53,"alternates":2070,"default_full_slug":2065,"translated_slugs":2071},"Progress and Possibility in Healthcare Excellence","2025-12-18T17:45:47.456Z","2026-02-16T15:20:29.318Z","2026-02-27T19:42:37.738Z",124478863258889,{"seo":1797,"_uid":1801,"hero":1802,"types":1825,"topics":1826,"Noindex":310,"content":1827,"audience":2063,"component":1195},{"_uid":1798,"title":1799,"plugin":280,"og_image":16,"og_title":16,"description":1800,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"0df35d91-587e-4a5b-bd5e-6e7d86f9ae77","Progress and Possibility in Healthcare Excellence ","Hundreds of teams are working to address these and other challenges every day. At Healthcare Excellence Canada (HEC), we’re privileged to work with them to expand access to care and ease pressure on emergency departments, help more people age where they call home, advance safe, person-centred long-term care, and support people working in healthcare","348c4b80-6d0e-4a0d-8d72-d48ce6f9dd57",[1803],{"_uid":1804,"date":1805,"image":1806,"title":1811,"author":1812,"component":737,"description":1813},"4c93a839-23a2-4d2a-a6da-82fe21781b67","2025-12-18 00:00",{"id":1807,"alt":1808,"name":16,"focus":16,"title":16,"source":16,"filename":1809,"copyright":16,"fieldtype":308,"meta_data":1810,"is_external_url":310},124479165375295,"An illustration of three people. In the centre is the patient. He is an older man who is smiling. With a hand on his shoulder is a woman, also smiling. She is looking at the doctor. The doctor is wearing scrubs, a stethoscope and a face mask.","https://a-ca.storyblok.com/f/850807391887861/700x467/a3dfeb9515/holidayeblastgraphic-20231205-email.png",{"alt":1808,"title":16,"source":16,"copyright":16},"Progress and Possibility in Healthcare Excellence: A year-end reflection and look ahead to our next chapter","Jennifer Zelmer",{"type":12,"content":1814},[1815,1820],{"type":15,"attrs":1816,"content":1817},{"textAlign":53},[1818],{"text":1819,"type":356},"A friend recently waited more than five hours in the hospital emergency department – not because she needed emergency care, but because it was simply the only way she could get a time-sensitive prescription renewed.",{"type":15,"attrs":1821,"content":1822},{"textAlign":53},[1823],{"text":1824,"type":356},"She isn’t alone.",[246],[46,84,76,98,106,69,91],[1828],{"id":16,"_uid":1829,"content":1830,"component":805},"ab8691b1-cc66-47af-befd-abd8b3007c91",[1831,2004,2046,2054],{"_uid":1832,"content":1833,"component":804},"3dddbff3-5ad3-4e9d-a208-fa5b7e67d49a",{"type":12,"content":1834},[1835,1840,1901,1906,1911,1994,1999],{"type":15,"attrs":1836,"content":1837},{"textAlign":53},[1838],{"text":1839,"type":356},"The goal is always the right care in the right place. But too often, that’s not what happens. For example, recent data from the Canadian Institute for Health Information (CIHI) shows persistent challenges:",{"type":851,"content":1841},[1842,1862,1881],{"type":854,"content":1843},[1844],{"type":15,"attrs":1845,"content":1846},{"textAlign":53},[1847,1851,1853,1860],{"text":1848,"type":356,"marks":1849},"15%",[1850],{"type":902},{"text":1852,"type":356}," of emergency department visits could have potentially been managed in primary care (",{"text":1854,"type":356,"marks":1855},"CIHI",[1856],{"type":467,"attrs":1857},{"href":1858,"uuid":53,"anchor":53,"custom":1859,"target":898,"linktype":841},"https://www.cihi.ca/en/primary-and-virtual-care-access-emergency-department-visits-for-primary-care-conditions/measuring-primary-care-access-through-emergency-department-use",{},{"text":1861,"type":356},", 2025)",{"type":854,"content":1863},[1864],{"type":15,"attrs":1865,"content":1866},{"textAlign":53},[1867,1871,1873,1879],{"text":1868,"type":356,"marks":1869},"1 in 10 ",[1870],{"type":902},{"text":1872,"type":356},"new long-term care residents might have remained in the community with the right supports (",{"text":1854,"type":356,"marks":1874},[1875],{"type":467,"attrs":1876},{"href":1877,"uuid":53,"anchor":53,"custom":1878,"target":898,"linktype":841},"https://www.cihi.ca/en/indicators/new-long-term-care-residents-who-potentially-could-have-been-cared-for-at-home",{},{"text":1880,"type":356},", 2024)",{"type":854,"content":1882},[1883],{"type":15,"attrs":1884,"content":1885},{"textAlign":53},[1886,1888,1892,1894,1900],{"text":1887,"type":356},"More than ",{"text":1889,"type":356,"marks":1890},"3.2 million",[1891],{"type":902},{"text":1893,"type":356}," hospital days were spent waiting for care in another setting last year (",{"text":1854,"type":356,"marks":1895},[1896],{"type":467,"attrs":1897},{"href":1898,"uuid":53,"anchor":53,"custom":1899,"target":898,"linktype":841},"https://www.cihi.ca/sites/default/files/document/dad-hmdb-childbirth-2023-2024-data-tables-en.xlsx",{},{"text":1880,"type":356},{"type":15,"attrs":1902,"content":1903},{"textAlign":53},[1904],{"text":1905,"type":356},"Across the country, people are proving that better care is not only possible; it’s their reality today.",{"type":15,"attrs":1907,"content":1908},{"textAlign":53},[1909],{"text":1910,"type":356},"Hundreds of teams are working to address these and other challenges every day. At Healthcare Excellence Canada (HEC), we’re privileged to work with them to expand access to care and ease pressure on emergency departments, help more people age where they call home, advance safe, person-centred long-term care, and support people working in healthcare. For instance:",{"type":851,"content":1912},[1913,1933,1955,1974],{"type":854,"content":1914},[1915],{"type":15,"attrs":1916,"content":1917},{"textAlign":53},[1918,1922,1924,1931],{"text":1919,"type":356,"marks":1920},"Neil’s Harbour, Nova Scotia",[1921],{"type":902},{"text":1923,"type":356},": Integrating a ",{"text":1925,"type":356,"marks":1926},"nurse prescriber in the primary care team",[1927],{"type":467,"attrs":1928},{"href":1929,"uuid":53,"anchor":53,"custom":1930,"target":898,"linktype":308},"https://a-ca.storyblok.com/f/850807391887861/4b8df980fe/pathways-from-emergency-to-primary-care-nova-scotia-health-neils-harbour-ns.pdf",{},{"text":1932,"type":356}," improved same- and next-day access to care and reduced lower-acuity emergency visits.",{"type":854,"content":1934},[1935],{"type":15,"attrs":1936,"content":1937},{"textAlign":53},[1938,1942,1944,1953],{"text":1939,"type":356,"marks":1940},"Laurentides, Quebec:",[1941],{"type":902},{"text":1943,"type":356}," A ",{"text":1945,"type":356,"marks":1946},"team supported people with serious lung disease",[1947],{"type":467,"attrs":1948},{"href":1949,"uuid":1950,"anchor":1951,"custom":1952,"target":472,"linktype":290},"/programs/partnering-on-appropriate-virtual-care","b225212b-02dc-4fc8-903d-e34b8ce5ce8e","promisingpractices",{},{"text":1954,"type":356}," to detect issues early, which reduced avoidable hospital visits and procedures",{"type":854,"content":1956},[1957],{"type":15,"attrs":1958,"content":1959},{"textAlign":53},[1960,1964,1965,1972],{"text":1961,"type":356,"marks":1962},"Huntsville, Ontario:",[1963],{"type":902},{"text":1943,"type":356},{"text":1966,"type":356,"marks":1967},"nurse practitioner-led clinic",[1968],{"type":467,"attrs":1969},{"href":1970,"uuid":53,"anchor":53,"custom":1971,"target":898,"linktype":308},"https://a-ca.storyblok.com/f/850807391887861/3e8a30602c/improving-primary-care-through-community-collaboration-algonquin-family-health-team-in-collaboration-with-nosm-university-on.pdf",{},{"text":1973,"type":356}," in the local library is providing primary care for people without an assigned care provider",{"type":854,"content":1975},[1976],{"type":15,"attrs":1977,"content":1978},{"textAlign":53},[1979,1983,1985,1992],{"text":1980,"type":356,"marks":1981},"Nunavut: ",[1982],{"type":902},{"text":1984,"type":356},"Introducing ",{"text":1986,"type":356,"marks":1987},"virtual after-hours support from nurses",[1988],{"type":467,"attrs":1989},{"href":1990,"uuid":53,"anchor":53,"custom":1991,"target":898,"linktype":308},"https://a-ca.storyblok.com/f/850807391887861/789d8dda2f/enhancing-health-centre-services-in-nunavut-government-of-nunavut-nu.pdf",{},{"text":1993,"type":356}," who know the communities, supported on-site staff, reduced turnover and improved patient safety.",{"type":15,"attrs":1995,"content":1996},{"textAlign":53},[1997],{"text":1998,"type":356},"Different needs. Different settings. A shared commitment to better care.",{"type":15,"attrs":2000,"content":2001},{"textAlign":53},[2002],{"text":2003,"type":356},"As we prepare to mark HEC’s fifth anniversary and launch our refreshed strategy in 2026, we want to shine a light on the people driving change and ensure their experience shapes what comes next.",{"_uid":2005,"content":2006,"component":804},"44a4d3c9-722f-45ba-a55f-9ade2515fd65",{"type":12,"content":2007},[2008,2013,2018,2041],{"type":561,"attrs":2009,"content":2010},{"level":767,"textAlign":53},[2011],{"text":2012,"type":356},"Help us celebrate healthcare excellence and accelerate progress. Add your voice!",{"type":15,"attrs":2014,"content":2015},{"textAlign":53},[2016],{"text":2017,"type":356},"We’re asking for your help to shape the future of care. What you’ve learned needs to guide what happens next. Add your voice so the progress you’re making becomes the progress everyone can count on. We’re asking you to share:",{"type":851,"content":2019},[2020,2027,2034],{"type":854,"content":2021},[2022],{"type":15,"attrs":2023,"content":2024},{"textAlign":53},[2025],{"text":2026,"type":356},"How you’ve worked with or learned from HEC",{"type":854,"content":2028},[2029],{"type":15,"attrs":2030,"content":2031},{"textAlign":53},[2032],{"text":2033,"type":356},"What healthcare excellence means to you",{"type":854,"content":2035},[2036],{"type":15,"attrs":2037,"content":2038},{"textAlign":53},[2039],{"text":2040,"type":356},"An example of collaboration, innovation or positive change in the quality and safety of care that you/your team have experienced",{"type":15,"attrs":2042,"content":2043},{"textAlign":53},[2044],{"text":2045,"type":356},"Text, video or photos – any format is welcome. We will reflect these stories back in the new year so we can all applaud and learn from experiences across the country.",{"_uid":2047,"file":2048,"link":2050,"label":2052,"linkType":467,"component":2053,"linkLabel":2052},"e2281ed3-eff2-44ce-896a-7b8f9b515366",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":2049},{},{"id":16,"url":2051,"target":898,"linktype":841,"fieldtype":291,"cached_url":2051},"https://forms.office.com/pages/responsepage.aspx?id=apl0TcWDGEaKDTY2AtuBr2A3w-IWj09KhYHB_jvt_vVUNlVGU1lDTllTSDZEWjlQWUpXTU1CUjVENC4u&route=shorturl","Submit your story","banner-link",{"_uid":2055,"content":2056,"component":804},"7c85526d-147a-41d0-a4f5-896a278b9d62",{"type":12,"content":2057},[2058],{"type":15,"attrs":2059,"content":2060},{"textAlign":53},[2061],{"text":2062,"type":356},"You are part of this progress. Let’s celebrate healthcare excellence in action and accelerate progress, together. So that the next time someone needs care, they’ll be able to rely on safe and high-quality healthcare - every time, everywhere.",[115,143,122,129,136,150,157],"progress-and-possibility-in-healthcare-excellence","updates/progress-and-possibility-in-healthcare-excellence",-8760,[],"f464b849-f3d9-4284-8a59-8010aebbd5b3","2025-12-18T17:47:14.068Z",[],[2072],{"path":2073,"name":2074,"lang":617,"published":297},"actualites-et-perspectives/une-annee-de-progres-un-avenir-de-possibilites-pour-l-excellence-en-sante","Une année de progrès, un avenir de possibilités pour l’excellence en santé",{"name":2076,"created_at":2077,"published_at":2078,"updated_at":2079,"id":2080,"uuid":601,"content":2081,"slug":2316,"full_slug":2317,"sort_by_date":53,"position":2318,"tag_list":2319,"is_startpage":310,"parent_id":1200,"meta_data":53,"group_id":2320,"first_published_at":2321,"release_id":53,"lang":612,"path":53,"alternates":2322,"default_full_slug":2317,"translated_slugs":2323},"All Voices for Safer Care: Reflecting on Canadian Patient Safety Week 2025","2025-12-18T17:43:24.891Z","2026-02-20T14:08:37.532Z","2026-02-20T14:08:37.574Z",124478279288072,{"seo":2082,"_uid":2085,"hero":2086,"types":2107,"topics":2108,"Noindex":310,"content":2109,"audience":2315,"component":1195},{"_uid":2083,"title":2076,"plugin":280,"og_image":16,"og_title":16,"description":2084,"twitter_image":16,"twitter_title":16,"og_description":16,"twitter_description":16},"892bf91b-26ff-48e5-bf88-718408f29493","Safer care doesn’t happen by chance. It is something we create together. \n\nCanadian Patient Safety Week (CPSW) 2025 has come to a close, and we are filled with gratitude for everyone who added their voice to this year’s campaign. From clinicians and patient partners to community organizations and health leaders, thousands joined the conversation to make care safer for all. ","598bda84-35fd-432e-b86e-988a66b73da4",[2087],{"_uid":2088,"date":2089,"image":2090,"title":2076,"author":16,"component":737,"description":2095},"c48336ca-d1cc-43fa-accf-53bed475efbd","2025-11-27 00:00",{"id":2091,"alt":2092,"name":2092,"focus":16,"title":16,"source":16,"filename":2093,"copyright":16,"fieldtype":308,"meta_data":2094,"is_external_url":310},124478413767486,"Photos of a team from Oak Valley Health participating in Safer Care in Action using materials from the CPSW 2025 campaign.","https://a-ca.storyblok.com/f/850807391887861/1620x1080/23c8d2af3a/cpsw-blog-participants.png",{"alt":2092,"title":16,"source":16,"copyright":16},{"type":12,"content":2096},[2097,2102],{"type":15,"attrs":2098,"content":2099},{"textAlign":53},[2100],{"text":2101,"type":356},"Safer care doesn’t happen by chance. It is something we create together. ",{"type":15,"attrs":2103,"content":2104},{"textAlign":53},[2105],{"text":2106,"type":356},"Canadian Patient Safety Week (CPSW) 2025 has come to a close, and we are filled with gratitude for everyone who added their voice to this year’s campaign. From clinicians and patient partners to community organizations and health leaders, thousands joined the conversation to make care safer for all. ",[246],[76],[2110,2147,2164],{"id":16,"_uid":2111,"content":2112,"component":805},"3a3eec63-9195-44c5-8121-e178e4059c5e",[2113],{"_uid":2114,"content":2115,"component":804},"208a2123-325f-4611-b151-320a53e2ba16",{"type":12,"content":2116},[2117,2124,2135,2142],{"type":15,"attrs":2118,"content":2119},{"textAlign":53},[2120],{"text":2121,"type":356,"marks":2122},"Photos of a team from Oak Valley Health participating in Safer Care in Action using materials from the CPSW 2025 campaign. Photos submitted through LinkedIn. ",[2123],{"type":1193},{"type":15,"attrs":2125,"content":2126},{"textAlign":53},[2127,2129,2133],{"text":2128,"type":356},"This year marked the 20th anniversary of CPSW, a meaningful milestone that invited reflection, learning and renewed commitment. Under the theme ",{"text":2130,"type":356,"marks":2131},"All Voices for Safer Care,",[2132],{"type":1193},{"text":2134,"type":356}," we celebrated the power of listening, respect, trust and collaboration. We also worked to centre voices that have not always been heard, especially those most affected by health inequities. ",{"type":561,"attrs":2136,"content":2137},{"level":767,"textAlign":53},[2138],{"text":2139,"type":356,"marks":2140},"Listening, learning and amplifying voices ",[2141],{"type":902},{"type":15,"attrs":2143,"content":2144},{"textAlign":53},[2145],{"text":2146,"type":356},"Throughout the campaign, we heard from people across the country who shared how safety shows up in their workplaces, communities and personal experiences. ",{"id":16,"_uid":2148,"items":2149,"component":2163},"5bab7945-79c0-4eb2-865b-fc7074f19a85",[2150],{"_uid":2151,"image":2152,"quote":2154,"author":2161,"component":2162,"author_title":16},"5c1a936f-eec3-4de0-889e-d6f553391977",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":2153},{},{"type":12,"content":2155},[2156],{"type":15,"attrs":2157,"content":2158},{"textAlign":53},[2159],{"text":2160,"type":356}," \"Everyone contributes to promoting safer care from patients, to different roles, departments, community and patients and families.\"","CPSW Participant  ","quote-item","quote",{"id":16,"_uid":2165,"content":2166,"component":805},"c617ef7a-d017-4987-91e2-aa02fe7e8833",[2167],{"_uid":2168,"content":2169,"component":804},"7cc0471c-1e5b-4c8a-8dc5-dc3ee1152491",{"type":12,"content":2170},[2171,2176,2183,2188,2193,2198,2205,2228,2233,2240,2245,2250,2280,2287,2292,2297,2310],{"type":15,"attrs":2172,"content":2173},{"textAlign":53},[2174],{"text":2175,"type":356},"Organizations hosted in-person and virtual events that explored what “feeling safe” means beyond the absence of harm. Together we saw that safety includes cultural, psychological and emotional well-being and that improvement happens when every voice is valued. ",{"type":561,"attrs":2177,"content":2178},{"level":767,"textAlign":53},[2179],{"text":2180,"type":356,"marks":2181},"Stories that inspire change ",[2182],{"type":902},{"type":15,"attrs":2184,"content":2185},{"textAlign":53},[2186],{"text":2187,"type":356},"Storytelling was at the heart of this year’s campaign. We launched a new “All Voices for Safer Care” blog series highlighting champions from across Canada who are re-imagining what safer care can look like in their settings. These stories showed that change does not always come from large-scale initiatives. It often starts with one conversation, one reflection, or one small act that brings voices together for safer care. ",{"type":15,"attrs":2189,"content":2190},{"textAlign":53},[2191],{"text":2192,"type":356},"We heard about organizations building trust through open dialogue, teams using CPSW resources to spark conversation and individuals using their lived experiences to shape better systems. ",{"type":15,"attrs":2194,"content":2195},{"textAlign":53},[2196],{"text":2197,"type":356},"Across sectors from hospitals to long-term care, community health and administration, participants reminded us that safety is everyone’s responsibility and that improvements begin to happen when all voices are heard. ",{"type":561,"attrs":2199,"content":2200},{"level":563,"textAlign":53},[2201],{"text":2202,"type":356,"marks":2203},"By the numbers  ",[2204],{"type":902},{"type":851,"content":2206},[2207,2214,2221],{"type":854,"content":2208},[2209],{"type":15,"attrs":2210,"content":2211},{"textAlign":53},[2212],{"text":2213,"type":356},"Over 1,300 attendees registered for our two webinar sessions  ",{"type":854,"content":2215},[2216],{"type":15,"attrs":2217,"content":2218},{"textAlign":53},[2219],{"text":2220,"type":356},"There were over 1,750 downloads of our materials with the most accessed being the Celebrating Everyday Safety Acts Activity Card. ",{"type":854,"content":2222},[2223],{"type":15,"attrs":2224,"content":2225},{"textAlign":53},[2226],{"text":2227,"type":356},"Over 170 organizations hosted local or virtual events ",{"type":15,"attrs":2229,"content":2230},{"textAlign":53},[2231],{"text":2232,"type":356},"Behind every number are people who listened, learned and took action, reflecting their shared commitment to All Voices for Safer Care. ",{"type":561,"attrs":2234,"content":2235},{"level":767,"textAlign":53},[2236],{"text":2237,"type":356,"marks":2238},"Keeping the momentum going ",[2239],{"type":902},{"type":15,"attrs":2241,"content":2242},{"textAlign":53},[2243],{"text":2244,"type":356},"Contributing to safer care doesn’t stop when Canadian Patient Safety Week ends. The conversations started this October will continue to shape how we design, deliver and experience care. ",{"type":15,"attrs":2246,"content":2247},{"textAlign":53},[2248],{"text":2249,"type":356},"Our campaign resources remain available for ongoing use: ",{"type":851,"content":2251},[2252,2266],{"type":854,"content":2253},[2254],{"type":15,"attrs":2255,"content":2256},{"textAlign":53},[2257,2264],{"text":2258,"type":356,"marks":2259},"Celebrating Everyday Safety Acts Activity Card",[2260],{"type":467,"attrs":2261},{"href":2262,"uuid":2263,"anchor":53,"custom":1240,"target":472,"linktype":290},"/resources/celebrating-everyday-safety-acts-activity-card","99ca1263-4b6e-4885-b338-febbcf553aa1",{"text":2265,"type":356}," – for individual and team reflection and dialogue ",{"type":854,"content":2267},[2268],{"type":15,"attrs":2269,"content":2270},{"textAlign":53},[2271,2278],{"text":2272,"type":356,"marks":2273},"Rethinking Patient Safety Guide",[2274],{"type":467,"attrs":2275},{"href":2276,"uuid":2277,"anchor":53,"custom":1240,"target":472,"linktype":290},"/resources/rethinking-patient-safety-discussion-guide","515a6db5-7990-4f67-b458-811cab7e99cf",{"text":2279,"type":356}," – explore how everyone contributes to safer care and the vital roles of cultural and psychological safety. ",{"type":561,"attrs":2281,"content":2282},{"level":767,"textAlign":53},[2283],{"text":2284,"type":356,"marks":2285},"Thank you for adding your voice ",[2286],{"type":902},{"type":15,"attrs":2288,"content":2289},{"textAlign":53},[2290],{"text":2291,"type":356},"Thank you to everyone who took part in Canadian Patient Safety Week 2025. Your stories, reflections and actions show that creating safer care truly takes all of us. ",{"type":15,"attrs":2293,"content":2294},{"textAlign":53},[2295],{"text":2296,"type":356},"As we look ahead, let’s keep listening, learning and working together so every voice can be heard and every person can feel safe, respected and included in care. ",{"type":15,"attrs":2298,"content":2299},{"textAlign":53},[2300,2302,2308],{"text":2301,"type":356},"Stay connected by subscribing to our ",{"text":2303,"type":356,"marks":2304},"newsletter",[2305],{"type":467,"attrs":2306},{"href":1160,"uuid":53,"anchor":53,"custom":2307,"target":898,"linktype":841},{},{"text":2309,"type":356},", following our social channels and using campaign resources year-round. ",{"type":15,"attrs":2311,"content":2312},{"textAlign":53},[2313],{"text":2314,"type":356},"Continue to ask yourself and those you work and partner with — including patients, caregivers and community members: How do you see safer care in action? ",[115,143,122,129,136,150,157],"all-voices-for-safer-care-reflecting-on-canadian-patient-safety-week-2025","updates/all-voices-for-safer-care-reflecting-on-canadian-patient-safety-week-2025",-8740,[],"080eee79-428e-4127-a0b4-4e6ceb902808","2025-12-18T17:45:08.219Z",[],[2324],{"path":2325,"name":2326,"lang":617,"published":297},"actualites-et-perspectives/des-soins-plus-surs-portes-par-toutes-les-voix-retour-sur-la-semaine-nationale-de-la-securite-des-patients2025","Des soins plus sûrs, portés par toutes les voix : retour sur la Semaine nationale de la sécurité des patients 2025",{"name":2328,"created_at":2329,"published_at":2330,"updated_at":2331,"id":2332,"uuid":602,"content":2333,"slug":2545,"full_slug":2546,"sort_by_date":53,"position":2547,"tag_list":2548,"is_startpage":310,"parent_id":1200,"meta_data":2549,"group_id":2552,"first_published_at":2553,"release_id":53,"lang":612,"path":53,"alternates":2554,"default_full_slug":2546,"translated_slugs":2555},"Making care count: A closer look across Newfoundland and Labrador","2025-12-15T17:38:37.414Z","2026-02-16T15:01:59.904Z","2026-02-16T15:01:59.951Z",123415418618921,{"Seo":2334,"seo":2338,"_uid":2340,"hero":2341,"types":2354,"topics":2355,"Noindex":310,"content":2356,"audience":2544,"component":1195},[2335],{"_uid":2336,"Noindex":310,"component":2337},"5e794d5b-1816-4ae0-aefc-e4544f09c8a0","Seo settings",{"title":2328,"plugin":280,"description":2339},"On a fall day in 2024, healthcare leaders gathered in St. John’s for a workshop to share, learn, and identify ways to partner meaningfully to improve the safety and quality of healthcare for more people.","54a52240-1a22-4ec2-a65d-a7b649ca1757",[2342],{"_uid":2343,"date":2344,"image":2345,"title":2328,"author":16,"component":737,"description":2348},"314b32b2-ae03-4e55-94a2-a18a83daaeb4","2025-10-06 00:00",{"id":2346,"filename":2347,"fieldtype":308},114295415933837,"https://a-ca.storyblok.com/f/850807391887861/a77c76d2b7/nlhs-workshop-blog-image-1.png",{"type":12,"content":2349},[2350],{"type":15,"attrs":2351,"content":2352},{"textAlign":53},[2353],{"text":2339,"type":356},[246],[32,76,69,46,91],[2357,2449,2464,2521],{"_uid":2358,"content":2359,"component":805},"baf14bb7-ec45-4fa9-b59f-5a51003cc232",[2360],{"_uid":2361,"content":2362,"component":804},"f5b491dc-cbe7-42c6-9ab8-5216b4fe5aed",{"type":12,"content":2363},[2364,2404,2409,2414,2419,2424,2429,2434,2439,2444],{"type":15,"attrs":2365,"content":2366},{"textAlign":53},[2367,2369,2376,2378,2383,2384,2392,2394,2402],{"text":2368,"type":356},"This growing network of local leaders, care teams, and patient partners were supported by HEC and Newfoundland and Labrador Health Services (NLHS) through programs like ",{"text":1012,"type":356,"marks":2370},[2371],{"type":467,"attrs":2372},{"href":2373,"uuid":2374,"anchor":53,"custom":2375,"target":472,"linktype":290},"/programs/strengthening-primary-care","617e87e7-e5c2-4e32-b66b-d7434f00efc9",{},{"text":2377,"type":356},", ",{"text":1722,"type":356,"marks":2379},[2380],{"type":467,"attrs":2381},{"href":1726,"uuid":1727,"anchor":53,"custom":2382,"target":472,"linktype":290},{},{"text":2377,"type":356},{"text":2385,"type":356,"marks":2386},"Improving Equity in Access to Palliative Care",[2387],{"type":467,"attrs":2388},{"href":2389,"uuid":2390,"anchor":53,"custom":2391,"target":472,"linktype":290},"/programs/improving-equity-in-access-to-palliative-care","a57a448f-4a8b-4c06-b2ad-a5872f325f97",{},{"text":2393,"type":356},", and the ",{"text":2395,"type":356,"marks":2396},"Cultural Safety Design Collaborative",[2397],{"type":467,"attrs":2398},{"href":2399,"uuid":2400,"anchor":53,"custom":2401,"target":472,"linktype":290},"/programs/cultural-safety-design-collaborative","97b63641-a734-4d1a-9d92-a9b014c6a462",{},{"text":2403,"type":356},".",{"type":15,"attrs":2405,"content":2406},{"textAlign":53},[2407],{"text":2408,"type":356},"Here's a closer look at some of the promising practices that were shared during the workshop.",{"type":561,"attrs":2410,"content":2411},{"level":767,"textAlign":53},[2412],{"text":2413,"type":356},"A smoother path to family care team access in Conception Bay North",{"type":15,"attrs":2415,"content":2416},{"textAlign":53},[2417],{"text":2418,"type":356},"In Conception Bay North, patients were referred to family care teams for services like physiotherapy, nutrition, and other allied health support - even if they didn’t have access to team-based primary care or a family doctor.",{"type":15,"attrs":2420,"content":2421},{"textAlign":53},[2422],{"text":2423,"type":356},"A referral navigator helped bridge that gap. In just three months, 44 patients were connected to care through this model, with all patients sharing that they were satisfied. It’s a small change with system-wide potential.",{"type":561,"attrs":2425,"content":2426},{"level":767,"textAlign":53},[2427],{"text":2428,"type":356},"Bringing care on the road to rural communities of central Newfoundland",{"type":15,"attrs":2430,"content":2431},{"textAlign":53},[2432],{"text":2433,"type":356},"In the Central Zone, primary care is on the move. Mobile primary healthcare teams travelled on weekends to provide services to people living in 40 small communities, offering appointments for chronic disease, mental health and addictions services, health system navigation, and more.",{"type":15,"attrs":2435,"content":2436},{"textAlign":53},[2437],{"text":2438,"type":356},"This approach reduced the need for long-distance travel, ensuring that care is delivered where people live - particularly important in rural and remote parts of the province. Over 300 appointments were booked in the span of one year through the model, with positive feedback from patients and providers.",{"type":561,"attrs":2440,"content":2441},{"level":767,"textAlign":53},[2442],{"text":2443,"type":356},"Helping older adults return home in Corner Brook and St. John’s",{"type":15,"attrs":2445,"content":2446},{"textAlign":53},[2447],{"text":2448,"type":356},"In Corner Brook and St. John’s, new Acute Care for the Elderly (ACE) units are changing the experience of hospitalization for older adults. These units focus on early mobility, daily interdisciplinary rounding, and an early focus on discharge planning. The early results shared at the workshop were encouraging. Over five months, of the 186 patients admitted to ACE units at Western Memorial, 139 were discharged home - and only one was transferred to long-term care.",{"id":16,"_uid":2450,"items":2451,"component":2163},"b73499d9-d85c-4e3a-ac87-9e20d3e709a3",[2452],{"_uid":2453,"image":2454,"quote":2456,"author":2463,"component":2162,"author_title":16},"52849e23-20c7-4bb2-81fd-b79f2118b8c0",{"id":53,"alt":53,"name":16,"focus":53,"title":53,"source":53,"filename":16,"copyright":53,"fieldtype":308,"meta_data":2455},{},{"type":12,"content":2457},[2458],{"type":15,"attrs":2459,"content":2460},{"textAlign":53},[2461],{"text":2462,"type":356},"I was always an independent person, and I’m still an independent person. I had a health issue and they helped me to feel well so I could get back to my life.","ACE unit patient",{"_uid":2465,"content":2466,"component":805},"34d3cc42-0f71-4eb9-a7d1-b980091aaf57",[2467],{"_uid":2468,"content":2469,"component":804},"0ee538cc-918a-4665-9511-cf2d82ddbe1c",{"type":12,"content":2470},[2471,2476,2481,2486,2491,2496,2501,2506,2511,2516],{"type":15,"attrs":2472,"content":2473},{"textAlign":53},[2474],{"text":2475,"type":356},"With coaching from Dr. Samir Sinha and the Mount Sinai Team in Toronto, the approach was implemented first at Western Memorial then at St. Clare’s Mercy Hospital. The team is currently building a comprehensive older adult education and training program to support non-ACE units across the province enhance age-friendly care, starting with enrolling in the Nurses Improving Care for Healthsystem Elders (NICHE) education model.",{"type":561,"attrs":2477,"content":2478},{"level":767,"textAlign":53},[2479],{"text":2480,"type":356},"Palliative care rooted in Inuit culture and community in Nain",{"type":15,"attrs":2482,"content":2483},{"textAlign":53},[2484],{"text":2485,"type":356},"In Nain, an improvement team is working towards a new model of palliative care with Inuit culture and community at its core. Historically, people requiring palliative care had to leave the region - often travelling hundreds of kilometers away from land, language, and loved ones.",{"type":15,"attrs":2487,"content":2488},{"textAlign":53},[2489],{"text":2490,"type":356},"With a focus on culturally safer care being delivered in community, they are working to support increased access for individuals in rural and remote communities. Whether supported at home or in a local clinic, palliative care will reflect traditional practices, values, and a connection to place.",{"type":561,"attrs":2492,"content":2493},{"level":767,"textAlign":53},[2494],{"text":2495,"type":356},"How HEC and NLHS helped drive local impact",{"type":15,"attrs":2497,"content":2498},{"textAlign":53},[2499],{"text":2500,"type":356},"Through HEC’s programs and initiatives in 2024-2025, more than 1,200 people in the province have already received safer, higher-quality care. Another 30,000 are in reach as programs scale.",{"type":15,"attrs":2502,"content":2503},{"textAlign":53},[2504],{"text":2505,"type":356},"HEC’s role has been to accelerate what works – providing seed funding, coaching, practical tools, and peer learning networks that help local teams, with patient partners, lead change rooted in community insight, adapt solutions to local realities, and scale their impact with peer support from across Canada.",{"type":15,"attrs":2507,"content":2508},{"textAlign":53},[2509],{"text":2510,"type":356},"This progress is only possible with partners like the improvement teams and the support of NLHS, which dedicated resources and actively partnered with HEC and local teams to make room for these improvements to happen.",{"type":15,"attrs":2512,"content":2513},{"textAlign":53},[2514],{"text":2515,"type":356},"“This work shows the power of community-led innovation, backed by the right support,” said Jennifer Zelmer, President and CEO of Healthcare Excellence Canada. “Together, we’re creating care that counts — grounded in trust, equity and learning.”",{"type":15,"attrs":2517,"content":2518},{"textAlign":53},[2519],{"text":2520,"type":356},"“We’re seeing how ideas, when supported, can spark local improvements, improvements that can have system-wide potential” said Tina Edmonds, Acting Vice President, Quality and Learning Health System, NL Health Services. “These stories aren’t the exception — they’re a glimpse of what’s possible when we work together.”",{"id":16,"_uid":2522,"link":2523,"image":2527,"title":16,"video_id":16,"component":1533,"media_type":557,"description":2532,"video_title":16},"f289941e-0aa8-4767-b4e7-3a52f9f2f414",[2524],{"_uid":2525,"link":2526,"label":1765,"component":299},"a5287364-ef76-483f-94b6-607d9a9bdfb3",{"id":483,"url":16,"linktype":290,"fieldtype":291,"cached_url":484},{"id":2528,"alt":2529,"name":16,"focus":16,"title":2529,"source":16,"filename":2530,"copyright":16,"fieldtype":308,"meta_data":2531,"is_external_url":310},114297704668586,"Web EN Hero Image","https://a-ca.storyblok.com/f/850807391887861/cf4f74df89/web-en-hero-image.png",{},{"type":12,"content":2533},[2534,2539],{"type":561,"attrs":2535,"content":2536},{"level":767,"textAlign":53},[2537],{"text":2538,"type":356},"The momentum is growing, and the story isn’t over.",{"type":15,"attrs":2540,"content":2541},{"textAlign":53},[2542],{"text":2543,"type":356},"To explore more examples of how we're creating care that counts with local teams across Canada, read our latest Impact Report.",[115,143,150,136,129],"making-care-count","updates/making-care-count",-7040,[],{"parent_slug":593,"umbraco_path":2550,"umbraco_uuid":2551},"/HealthcareExcellenceCanada/News/MakingCareCountACloserLookAcrossNewfoundlandAndLabrador","06dea3f9-d602-47d4-83b3-25622f438346","628cc552-58ac-4713-a151-1f956bf40a1d","2025-12-15T17:38:37.527Z",[],[2556],{"path":2557,"name":2558,"lang":617,"published":297},"actualites-et-perspectives/des-soins-qui-font-la-difference","Des soins qui font la différence à Terre-Neuve-et-Labrador",[],[],1776087580940]